Poco Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Billy Pogue
4 months ago
I took my sons pickup in to Poco for a front end alignment after taking it to two other different places for a alignment which could never get it aligned correctly and gave me excuses why they couldn't get the alignment correct. Michael the alignment guy at Poco nailed it the first time best it's ever driven.Thank y'all for taking care of us!

  Samuel Lawhorn
5 months ago
On the fence about Poco. Very nice people, I've only been there 3 or 4 times. I've never had bad customer service there. Also, fast service the few times I have been there. But one thing that seemed odd to me and still does. I came in for an oil change and tire rotation. Was informed that tire balancing is not included with the rotation. This is the only place I've ever been that didn't include both of them together. I've worked in several shops as a tire & lub guy. Including Stone's and Wal-Mart. It's always been considered one service. So I found that odd. Also, I've never paid more than $170 for oil change, tire rotation, and air filter. I paid more than $230 for the same thing without the balance. Poco does feel like its over priced. I'll probably go back and test them out a few more times on repairs before I decide if I want them as my new main maintenance place for my vehicles.

  Deanna Singletary
4 months ago
Front end alignment with appointment in one day. Very professional while being down-home friendly as well. Highly recommended.

  Sarah Avants
5 months ago
Always great and fast service! Its so nice to be able to count on trustworthy automotive business in a small town. Thank you for serving Gatesville so well.

  Elisa Hirt
a year ago
Very friendly staff, but a bit pricey for my 15" tires. You might have better luck and more options with different sized tires. They're definitely worth talking to!!

  Austin Adler
3 months ago
Terrific people running the place. The manager is a delightful man and always attentive to the needs of the customer. Not always the fastest option but will always get the job done right the first time.

  Kat Blankenship
9 months ago
Friendly staff but went to go get alignment checked was told I need bushings and had several loose parts. My husband is a mechanic and has a shop available but doesn't not have the computer and equipment for analignment. There wasn't anything wrong found checked afterward when I got home we double checked and everything is ok

  cursti cope
a year ago
I have spent 1000s of dollars at pocos for them to repair my car and I have never had any issues until recently.My 2016 Dodge Journey is on the last leg of its life but i was determined to get it running decent enough to use regularly. I was having issues with the car dying overnight and the coolant fan working. First visit to pocos they fixed the fan and said the battery needed replacing, luckily my battery was under warranty so it was done for free. Car kept dying overnight at home so we took it back to pocos who kept my car for a week and said they didn't have the same issues with the battery dying. Took the car back home and a day later battery is dead again. Brought the car back to pocos for the final time and they wanted toCharge me 200 for electric diagnostic plus 100 every hour until the problem was found. Seemed a little too steep so I brought the car home. My dad spent a week testing the fuses and connections toThe battery to try and find out what was draining the battery. Nothing was found and Eventually it was zeroed in on the battery itself so we remove the tire to change the battery and find that the battery is turned on its side and not the right battery for my vehicle from what my dad has told me. We paid 200 for a brand new battery and have zero problems now.Sickens me how much I would've paid this shop to fix a problem that they caused by giving me an inadequate battery and turning it on its side. Sorry but my business will be conducted elsewhere from now on.Service: Battery

  Randy Bruton
a year ago
I went to have pressure checked on trailer tires. Later that day, I had punctured a tire. I went to get a tire from them and they didn t have one. They called other places in town to find what I needed. The owner drove me in her personal vehicle to pick it up. Once we returned to the store, they mounted and balanced the new tire on my trailer and I was on my way. I am thoroughly impressed with the business. In addition, my father-in-law took a golf cart tire to be fixed, prior to my experience. They fixed it and didn t charge him. They are all around good people and I m glad they are in our community.Service: Tires

  Don S
a year ago
Brought my car in thinking I would need a front end alignment because the tires were wearing strangely. Jack came out and looked at the wear on the tires and asked if I drive on gravel roads, which I do, and explained that the rocks and gravel were the cause of wear pattern and not an alignment issue. Really nice and honest folks.

  J W
a year ago
The folks at Poco are great and friendly. We have had a couple of issues with tire work. The first time was a small tractor tire being placed with the tread going the wrong way. Most recently, We took a tire in that was leaking. Technician removed screw and patched for a $20.00 fee. The next morning the same tire was flat on the car. We will go back because they do usually do great work. Just disappointed in the tire man not checking his work or digging deeper for other issues.

  Tempest Beaman
a year ago
Poco has a very nice people working for him especially in the front and they have good service I go there several times they have nitrogen to fill up my tires I never had anything else done but they seem to be busy all the time so they must be good

  Karlie Daly
a year ago
My husband and I are new to Gatesville and needed a place to take our 2013 Toyota Yaris for a few issues that we've had for years. Poco took less than 24 hours to fix all the issues we informed them about and were such a delight to talk to; they even gave us a ride home after dropping our vehicle off for the repairs. We definitely will be going here for all of our future car needs!

  Le Laroi
a year ago
Poco came and jumped my car, at . . an open car door all night long had drained the battery. no chg! thank you Poco!!! your business ethics and moral contributions to your community is highly valued. you did send someone out to help January 2023 I was not even a customer. who does that today??!! thank you Poco Automotive took 5 minutesbtw. I was referred to your business, AGAIN, thanks a million.

  Lute Sullins
3 years ago
Have used them for years and will continue to do so. Always quick turn around time on repairs and fair pricing. Customer service is amazing. Had a battery die in parking lot down the street and the manager walked over there with battery charger, got it fixed, and didn't even charge me anything. Just good people.Service: General repairs & maintenanceService: General repairs & maintenance

  Gene Sausse
2 years ago
Poco Automotive is awesome! On our return drive to New Orleans and in the middle of a 650 mile road trip with my elderly parents on 12/27/21, I experienced a flat tire. I'm so thankful that Poco Automotive. They were immediately able to repair the flat and get us back on the road in no time. What could've been a terrible mess, Poco Automotive turned into a pleasant, memorable experience. Very professional and courteous and the pricing was less than expected. Thank you Poco Automotive. A great business.Service: Tires

  Shelly Vanmeter-lineberry
2 years ago
Super friendly staff! One girl sat and colored with a little kid who seemed antsy too...Quick in and out service definitely on point too! Whether you need a routine checkup or emergency fix, you will NOT be disappointed!!

  Avery Bailey
4 months ago
Quick and not expensive. I recommend.

  Jason Rounds
2 years ago
Melissa and Bobby are amazing business owners with attention to detail and customer service like it was back in the day! I would highly recommend them for any of your services as they are prompt, courteous, and professional and the prices of services are reasonable.Services: General repairs & maintenance, Engine repair, Side view mirror repair, Auto exhaust system replacement, A/C installation & repair, Auto windshield replacement, Wiper blade installation, Oil changeServices: General repairs & maintenance, Engine repair, Side view mirror repair, Auto exhaust system replacement, A/C installation & repair, Auto windshield replacement, Wiper blade installation, Oil change

  Ricky Moore
2 years ago
So I spent $1060 getting an AC vent mode actuator fixed and getting trailer wiring set up for my new cargo trailer. They got it done and I paid the front desk. However, as it turns out, they didn't even bother to check if they had gotten it right before having me pay them. Because the trailer stuff they installed and I paid for wasn't working. Specifically, the trailer's electric brake controller was draining my car battery overnight and leaving me with a dead car. So I almost immediately took it back up there and the mechanic, Brian I think, reset the electric brake controller and it finally started working like it was supposed to. Over the next several days it no longer drained by car battery. Then by the end of day 2, it just stops working all together. That, and the entire wiring system they set up stopped transmitting power and light signals to my trailer. So, no brakes and no lights now. I called Poco around 3:50pm and asked for a refund on the parts and labor associated with the trailer stuff. I was told the manage "Zach" I think she said, would give me a call back. 10 minutes before closing I called back again and asked if the guy was going to speak to me this week. She finally said "no sorry he'll probably speak to you monday".Services: General repairs & maintenance, Air conditioning

  JORGE GARCIA
3 years ago
Very good people with the best "old fashioned" care and values. Bobby and the crew went above and beyond what is expected. From a great price on diagnostic on our broken down vehicle, to a no strings attached loaner vehicle (without even knowing us) and personally driving me 30 miles out of town to get a rental vehicle to get our family home! Thank Bobby and crew we met some very great Americans at a low point in our life: from the Eagles Nest gas station to Gosset towing and Poco Automotive. Y'all Keep your lights shining in a ever darkening world. God bless you all and God bless America!

  thatstypically taylor
2 years ago
The customer service was exceptional. This is the only place I will go for any car maintenance. My car was fixed quickly and efficiently. Thank you to-Michael N, Melissa & Sharon.Service: General repairs & maintenanceService: General repairs & maintenance

  Robert G Sloan
5 years ago
Traveling through Gatesville Texas had a blowout right in front of their business, turned on side street next to them with all forty feet of trailer. The ladies at counter were cordial and could not have been more helpful. They had some get right on changing the tire and we had them put on 2 new tires and place the soare back underneath. Not only were the desk staff friendly but also all of their service personnel. Could not have had a better experience. My thanks to this company.

  Mark Fuessel
2 years ago
The online estimate was convenient and easy to use. They had me in and out in the same day for a wheel bearing. The cost was average for the repair. Very friendly staff...

  Paula Rudolph
5 years ago
Exceptionally nice owners and workers. They always fit me in when I drop in and need anything but I suppose an appointment would be better. Reasonable prices and excellent service, would definitely recommend this garage for your needs.

  Adolfo II Fernandez
5 years ago
My car is old & lug nuts rusted & rounded off onto the studs. Rim rusted to vehicle as well. They were able to remove both & change tire & lug nuts that I brought. Ladies at the front were kinder than any business around. Fast & efficient techs. Thanks for doing what you guys do.

  Laura Burt
3 years ago
Very friendly staff! Called got in the same day. Took them about 30 min to fix the problem do an inspection and get me back on the road!! Would recommend to anyone

  Greyhound Mama
3 years ago
Typical shop cheat tactics. Quoted me $300 to fix the motor in my driver's window. Once I took my car in, they tried to charge me an extra fifty bucks for "diagnosing" the issue, after they had already ordered the part. I hate to say it's probably because I'm an old lady that they treated me this way, but I just wanted to warn you.

  Alicia Moore
3 years ago
Would have given 5 stars but i had to go to orileys for the oil amd filter i wanted because they only use mobile 1 and i prefer penzoil.Otherwise very helpful and friendly staff.

  madison huber
5 years ago
DO NOT GO HERE. paid them 1,300 between two repairs both times didnt fix everything that I paid for. Also drove my car home (8 to 10 mins) my tire was smoking and smelt like fire. Came to my house to bring back my car back didnt call , give my keys to someone else not even the owner of the car. TOLD ME THEY WHERE GOING TO FIX IT THEN DROPPED IT BACK OFF. TOOK MY CAR TO THE SHOP JUST TO TELL ME HE DIDNT FULLY CHECK IT WHICH IS ALL I WANTED. I TRUSTED THEM TWICE AND PAID ALOT FOR NOTHING. HORRIBLE SERVICE , TOTAL IDIOTS, BEEN TREATED BETTER AT WALMART WHICH SAYS ALOT. Quoted 300 for a brake that is 40 to 80 most expensive was 120.