Prestige Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Breanna Berzin
2 years ago
I went here after an accident since they were the only place that could take me around the holidays and they repaired my car beautifully! Everyone I spoke to was really nice and helpful, and it was completed only a couple days after the estimated completion time (which is no big deal). I included before and after pictures to show their work, overall I'm happy with the results of my car. (:Services: Painting, Body & Trim

  daequan lockridge
2 years ago
The people at the shop are nice until you realize they are really just trying to get you out of there face . They don t deliver work on time or in a timely manner. Their communication with their customers is very poor . Also I was told my vehicle would be done well before the deadline ( day before my birthday) and guess what guys ? He told me the car would be done and it s definitely past my birthday where I was stuck in the the house missing my preplanned trip, that was explained to them in the first place . DO NOT BRING YOUR CAR HERE .Services: Painting, Body & Trim

  Alize Brande
3 years ago
I am currently sharing my story here to give vivid details on how I could ve lost my life after my car had been worked on here at Prestige Collision Center. First lets say I had my accident on 11/24/20 and just received my car back last week January 14, 2021 and my car was completely incomplete. I would like to first start off by saying the communication skills were horrible from start I have no clue how he even received my telephone number. My car was making a loudly popping noise when I wanted to make a turn. I called Abi from the body shop and he stated to drive the vehicle through the weekend. So I took it to Firestone because I was terrified for my life because the noise was devastating. 01/15/21 then I had discovered a skid plate placed improperly. However, they fixed that issue. Once I left it was making a lightly popping noise. I then took it to Chrysler they took the car in and analyzed it described very details listed what Prestige Collision Center had improperly done: Motor mount was barely on causing hard vibration, my hood shifted, paint job horrific, door improperly placed, tires and rims were damaged in wreck he didn t even try to make sure insurance replaced them. It goes on. He still will not owe up to that he does not know much about new cars especially 2019 s and up now. Since he didn t complete his job Chrysler is having to go back and replace everything.

  Malena Francisco
7 years ago
After being hit from behind from a driver on 2/2/2017. His insurance company American Access Causality Company approved him at fault. My adjuster Mark Justin recommend me to one of the body shop they work with in the area near me, and he sent me to Prestige Collision Center in Garland, TX.. I was a bit on edge because it was the insurance preferred body shop. But I was amazed at the customer service this body shop gave me and the concern they show towards me after telling them how unsure I was about this insurance company and paying for the damages. I was very pleased by Brenda and Abby with the way the reassured me about the repair process and making me at ease with the insurance company. Very nice and understanding people! They made the repair process smooth, I was very impressed by the body shop work and staff seeing that it just a small family owned I believe shop. But never the less they did not let me down!!! I dropped my vehicle off on 02/14/2017 and had it returned to me on 2/23/2017 by end of day. Great service! I would definitely recommend the body shop to others in the area!Over all I had a much better experience then I lead my self to believe I would have!

  Jack Tran
2 years ago
After having a car reverse into my bumper, the driver's insurance company UAIC sent me here since this was their preferred/in-network repair shop.The owner took pictures of my car to sent to the insurance company, he told me he will contact me once he gets an estimate back from the insurance company. 1 month later in July, I call to ask how's the process going. He says that the insurance company has not responded yet.2 months after the accident. the insurance company contacts me saying they will not pay to fix my car since I was a "No show, no call" at THIS repair shop. What??? I came here and had the owner take pictures of my car. I call the shop and he says the estimate is already there. If the estimate was already there, why did he not contact me?After 3 months, the insurance company finally sent out a check to repair my car, which was not even enough to fix it. This shop's unprofessional response to contacting me and handling the insurance claim was horrendous. Do NOT go here.

  Devon Warner
3 years ago
They were amazing and very professional. My car was stolen and when I got my car back from the impound lot the car thieves had crashed my car and trashed my car inside and out pretty bad, so bad we thought that the upholstery was unsalvageable due to the amount of drugs and "fluids" damage.These guys worked tirelessly to get my car back to pristine conditions and called to update me on my cars status keeping us up to date throughout the whole process. They repaired every damaged part and answered every question my husband and I had, going above and beyond to take the best care of my car.Their estimates for parts, labor and detail/cleaning were more than reasonable and I would most definitely recommend them for any collision repair or detail work you would need done for your vehicle. I will definitely be coming back should I need any services or body repairs done to my car.Services: Painting, Body & Trim

  Miki Cavazos
3 years ago
I highly recommend Prestige Collision Center! Abi went abouve and beyond to get my car back to me ASAP and explained the whole process to me he handled everything with the insurance company and that alone was a huge stress relief for me! He kept me informed and posted on how everything was comming along with my car, I really am glad I brought my car here for our auto body needs, 100% satisfied customer and will be back for some auto detailing on my car great friendly fast service! Thank you Abi you are awesome! God bless!Services: Painting, Body & Trim

  Jillian Jillybean Johnson
2 years ago
I originally left a negative review when they fixed my journey following a wreck. I felt they were unprofessional and causing me more stress. The guy working on my car concocted me that i was mistaken and asked me.to change my review so I did.Three months later my busted headrests STILL have not been replaced. I asked around two months after picking my car up and he sajd he'd check then never got back to me. My engine has also been jerking and catching periodically since I picked it up. Poor service, shoddy work, not worth the stress. Take your car to a dealership. Don't be like me.

  Julia Ordaz
5 years ago
This place was great. The staff is very friendly, honest and understanding! After meeting them I felt very confident about leaving my vehicle with them and when I got it back it looked great! They did a wonderful job and I would easily recommend this place to anyone who asks for a good local body shop.

  Shalinda Murray
4 years ago
This place make you feel great about any work that needs to be done. They did not hesitate Very upbeat(ABI) a lot of energy. And ready to help. Abi explain what damages may have been done my car. Overall I rate them as a good a place to go to. Also can not forget about MR. Terry he is also good. Great Customer service.

  Juliana Velazquez
4 years ago
I brought my car last week because my husband got into a fender bender and the whole outlook of my car was terrible. I was recommended here and decided to give it a go. Abi and Brenda gave me really great service and I love the way my car turned out! I am so happy! I will definitely come back! I never really rate places but this is a place worth 5 stars! Thank you so much!

  Dan Borutta
4 years ago
Only giving 1 star because you cant give 0, This place is a joke. Do not take you car to these con-artists. They had my car for almost a month. When I got it back it was filthy. After driving it for a day my bumper came loose. I took it back and dropped it off. After a few house they said they cant help me because i was hit. And there was a chip in the paint to prove it, but that paint was not chipped before i dropped it off. I got home, pulled the wheel well trim off and noticed where they drilled a hole thru my bumper because the could not get the factory holes of the bumper to align with the piece that it connects to. The place is a joke. The owner is a joke. DO NOT TAKE ANYTHING TO THESE LOSERS!!!!!!!!!

  Diego Duran
3 years ago
Abi was very nice from the minute I stepped in the door. He was always very attentive and gave me multiple updates on the car. It was done super fast and it looks amazing. I 1,000% recommend to anybody.Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  Debra
6 years ago
Abbi is extremely rude and unhelpful. He is very determined to interrupt and speak over you. This is 3rd time to bring car back due to poor work, and even though he claims paint has lifetime warranty, he let me know he gets paid for every paint job they do ( even gets paid for having to do repaint job). The work done on the car (2016 bought brand new and repair claim was for hail damage) was very shoddy. The paint didn't match, texture didn't match, repairs overlooked, the windshield leaks, pinstripping had gaps in it, and the paint peeled. I have taken photos of the bad repairs on my car two times now, and both occurrences he yelled at me for no reason and objected to making good on any previous work done. I have never been treated so disrespectful in my entire life.This is the worst body shop in the DFW area.DO NOT GO HERE!!

  gpower inyang
a year ago
My car went in there on 5/12/22 and it still not completed.Communications with Abi is similar to dealing with sleazy car salesman, you will never get a direct response.FOOTNOTE do not sign your claim check until your car is ready.

  Chris Pitre
6 years ago
This the worst place in Texas you could bring your vehicle to for repairs! Abi is the biggest LIAR I have ever met in life! If you are referred to come to there shop don t! Just take a look at these reviews! Once the get your car be careful because if it s not right it s a done deal! I wouldn t refer my worst enemy to this shop!! They have had my car since October in 17! It s Jan 9, 2018 and it s being towed to another body shop!

  Heather Nelson
4 years ago
I have used this place several times for collision repairs due to accidents, they are amazing! They do the best work, amazing service, and get your car back as quick as they can. I highly recommend this to the anyone looking for best work and best staff.

  gregg warren
6 years ago
Abi, Fili, and the entire staff have been so professional to my family. They always take the time to explain their services and we are extremely proud of the work they have done! Highest of recommendations from our family (which is several cars that needed repair). Glad to see a family work together to achieve great things in Garland! A true asset to the community!

  David Rubio
5 years ago
2016 Black VW GTI1) The car was not ready in time. The delivery date was supposed to be Monday Feb 4th. It was pushed to Friday Feb 8th. It was still not ready. It was then moved to Tuesday Feb 12th, it was still not ready and then moved to Wednesday Feb 13th by 9/10 am. The car was not completed until 12:30 pm. Lie # 12) OEM parts were "claimed" to be install yet the shop manager refused to show me the receipts for these parts. Lie # 23) The inside of the vehicle had water damage/mildew. A quick interior detail and air freshener was put in to cover the smell. The carpet was not proper washed as that mildew smell came back after of few days of receiving my car back. Lie # 34) Lastly, swirl marks were left all over the car, including the newly painted hatch and bumper. I specifically asked TWICE if the shop new how to properly wash black cars to prevent swirl marks. I was ensured " yeah of course". Big mistake. The wash was rushed, ONE rag was probably used for the entire car. The shop manager's argument was my car was dirty when I delivered the car. That is true, but personally does not condone the lack of care/effort that was put into my vehicle considering the shop was delivered a check for over 5 THOUSAND DOLLARS. When I described how to properly wash a black car, I was told " we are not a detailing shop". He wanted to fix/wax the car in house to help mask the damage done. My response was "No" due to the experience I described above and wanted monetary compensation so I could take it to a legit detailing shop to fix this. I was told "No, I can't take that type of loss". As his 80-100k heavy duty truck is sitting in the parking lot. Lie #4Please, save yourself the headache and take your vehicle elsewhere. Read the reviews! My lawyer recommended this shop to me and I trusted their word. I should have read the reviews. Learn from my mistake.

  Kelli Shotts
a year ago
Awesome experience. Highly recommend. All of the staff were excellent with great quality of work and they detailed the car afterwards which was cleaner than I had ever known.Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim

  Christina Avila
6 years ago
I just wanted to say THANK YOU TO MR. ABI & MRS. BRENDA for taking such great care of my baby (2015 Dodge Challenger). I was SO freaking upset when I was rear-ended being I saved for almost a year to get this car of my dreams. NOT to mention the ORIGINAL stripes go ALL the way back and most don't so that was my concern THEY GOT THE ORIGNALS and put them on. THEY DID GREAT. I was referred to this shop from the INS company. I did read the reviews BUT I AM SO GLAD I WENT with my first mind and seen for myself. I am so grateful for everything they did. My car looks BETTER then when it went in. THANK YOU MR. ABI & MRS. BRENDA for always being so nice to me every time I called. I know it was allot and to top it off the owner of my company Mr. Barrera took his wife's car there after seeing the work they can do. He was very pleased & ITS HARD TO PLEASE HIM. WAY TO GO P.A.C, YOU HAVE gained not only 1 but 2 new customers and word of mouth is so powerful so I will make sure to throw your name around. Don't let these reviews still your joy. People get paid to post bad reviews from other companies to gain business. GOD BLESS YOU EACH.

  Eva Cooper
3 years ago
Wonderful customer service. They made me feel like I was the only client they had. My car looks like it was never hit. It was beautifully repaired.Services: Painting, Body & TrimServices: Painting, Body & Trim

  celene villarreal
6 years ago
Took my car here because insurance suggested it and I didnt want to deal with the insurance. But this is the worst place ever! Worst paint job ever they just paint over everything and you see all these bumps and dents they won t fix and to top it off the worst service ever

  Brenda Gallegos
4 years ago
Wonderful people to work with and did an excellent job on my car! I would recommended to come here for your collision repairs!

  Jose Ramirez
3 years ago
Abi did a great and fast job on my car looking better then before I got hit! RecommendedServices: Painting, Body & TrimServices: Painting, Body & Trim

  Audrey Boyd
3 years ago
Very professional and polite. They even went out of their way to get my inspection done for me. Very cool.Service: Body & TrimService: Body & Trim

  Yujin J
2 years ago
Very bad at responding to text messages or calls. Very unprofessional. Typical of Garland repair shops, they're all hacks and cut corners.

  Jose Umana
5 years ago
Abi and his staff are supper profesional and handled my car with the best care possible! Can t recommend them enough!

  Martha Harris
3 years ago
Not only was the personnel professional, but friendly and helpful with helping me understand what work was being done. Completed work looked like a new car!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Clifton Thompson
3 years ago
Top notch body shop, hope I never need their service again but if I do I ll take my truck back here.Service: PaintingService: Painting