Japanese and Domestic Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Duane Oldfield
a week ago
I've been here several times for oil changes and state inspections. Never had a problem. Fast and friendly service.

  Ngan Hoang
8 months ago
I believe everyone should consider this repair shop. unprofessional and rude attitude coming from the owner. he is the one who works at the counter and also participates in the car repair process. my family have three cars and live about 5 minutes from this auto repair place. Because of the convenience, we often visit and use their services. My family and I have repeatedly received contempt and rudeness from the man who may be the owner and works at the counter. We do not accept their attitude too much because of convenience. but today I decided to give them up and write this review. the owner is very rude and has a bad attitude towards customers. I brought my car in for wheel alignment. The result I get is many errors when I leave the shop. The steering wheel after fixing was not balanced and caused me difficulty in controlling. I went back and suggested someone could fix it. He had a very unprofessional attitude. I decided to go to NTB to get it fixed and things got better. Thank you for reading this review and I hope you will consider it before coming here.

  Duy Ph m
8 months ago
I think people should not come here to put your trust in them. a man working at the counter has a very disrespectful attitude towards customers and looks down on customers. i have used their service many times and i have witnessed this man's attitude very rude. when I come here to change the oil. I bought the oil already, but when he found out that I brought my own oil, his attitude became more serious. He asked me why I didn't change it at home but had to come here to change the oil. I feel very strange with this question of his. I understand he's not happy that I brought my own oil instead of his. I still pay for the service $45. very expensive and received unprofessional attitude. I suggest that everyone consider my comment about the owner of this car repair shop. should consider sending your trust to them.

  Afia Boateng
a year ago
I highly recommend everyone to NOT do their state inspection at this location. I took my car to do my state inspection and it did not pass. When I did a diagnostic test on my car, it turned out all the listed items were fine and there was not even a check engine/emission warning light showing on my dashboard. So I went back 3 weeks later to do a re-inspection at this place. When I explained to the representative that everything looks fine, he asked me to show him proof of paperwork so he can record in their system and provide it to the state? MAKE THAT MAKE SENSE! All I was asking is a re-inspection! So I ended up going to a different location with a state inspection signage and low and behold, my car ended up passing the state inspection at that different location. How odd? I did end up paying for another state inspection but the other location was kind enough to offer a discount. I will never do my state inspection at this place EVER AGAIN! Not only do they rip off customers they also lack professionalism. Very rude and condescending. Lesson learned.

  Ronald Jones
2 years ago
This place is very reliable and does good work for a reasonable price. Had both my Hondas fixed there picked my 2004 civic up today, runs great. Will be using them again! He also gives you a list of things you need to do as you get a chance to do it. No pressure.

  Khoa ng
a year ago
I wish I could give 0 star. Bad customer service. An Asian middle-aged man working behind the counter I don't know what his role is, but he's got attitude for no reason. When I told him what happen to my engine splash shield, he then proceeded to ask me with an attitude: "What is your question?" I was shook. What kind of question is this? Isn't that your job? I was so mad that I left to go to another shop to get my car fixed. NEVER RECOMMEND THIS PLACE !

  Tran Brian
5 years ago
We had a great experience here. Ken, Don was the main person who helped us, they was friendly and listened to our needs and made every effort to satisfy us. We appreciated his advice and honest his professionalism and his humor. He also helped us tremendously, he took the time to explain things and he made us feel very welcome and after we picked the vehicle up we're thrilled and so happy all the work they did.Had been looking into good mechanic repair shop and we found here, that day and this was the place and the people that treated us most like people instead of just potential repair shop, we are very thankful for all the repaired they did for us.A/c engine repaired, brakes, all are very affordable price, and also we like the original parts they put in that belong to.

  Gannon Harris
4 years ago
I usually don't write reviews but these guys deserved one. I took my car in to have some work done on it, and Kenny Tran let me know everything that was wrong with my car, from beginning to end. I trust these guys, and I'm a very skeptical person when it comes to auto repair shops. I did a lot of calling around before I took my car here. And I must say that out of everyone I called I really felt the most comfortable with this shop. Never felt like I was being taken advantage, of nor being charged outrageous prices. My car rides like it came off the show room floor again thanks to Kenny and his team. Oh and I almost forgot to mention that he even showed me the old parts that were taken off my car a lot of shops don't do that. And even thought I still need more work done on my car that's no big deal, cause who's number I've got saved to my contacts now. Yeah that's right "Japanese and Domestic Auto Repair". They've made a life long customer in me now.Thanks Guys!

  Dennis Coats
a year ago
I highly recommend these guys. They got me fixed up and back on the road in no time. Someone else recommended them to me and I'm passing on the recommendation onto anyone looking for a great mechanic shopServices: General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, BatteryServices: General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Battery

  Jacob Cox
3 years ago
Took my vehicle in for an alignment. They spent an hour and an half doing the work. Once completed they pulled it off the lift, parked it, and told me it was ready. It was not. They never tested their work, the vehicle pulls to the right hard. They failed to tell me it might need more work done. They didn't check other suspension & steering components. I returned 3 days later to get them to recheck but was given the run around and asked to come another day because their lifts were in use. They told me there was other problems they couldn't address before, but never brought them to my attention at the time. Nothing about my experience made me feel they are an honest shop to do business with.

  Alex Reed
7 years ago
I am very satisfied with the top-notch service at J&D. They are very professional and knowledgeable. I had previously brought my Mercedes Benz to various other shops in the area prior to coming here without any luck. When I brought it to J&D, Don was able to make a correct diagnosis, quickly. He really knows his stuff! What really made a difference was the fact that he made sure to make note of all the problems I was having and asked thorough questions prior to even looking at the car. I also liked that they took the time to go over all the options with me to ensure that I was making the best decision for my car as well as my wallet.This is by far the best shop I have ever been to. The pricing is very fair, and most importantly: they are very honest and will go above and beyond to ensure customer satisfaction. I highly recommend this place if you re looking for great service without spending a fortune. I will never take my MBZ anywhere else!

  Ryan Mulqueen
4 years ago
My family has been doing business with this auto shop for years, and they always take care of us and offer fair and honest pricing. They do recommend some things (as a mechanic does) but will always be straightforward in terms of what needs to be done sooner than later. These guys are great mechanics.

  Jaunty Nguyen
5 years ago
This Review is way overdue. Last year I moved out of state unfortunately had to leave my 2000 honda prelude at Don's shop for an engine rebuild. He did an excellent job! I picked up the car and drove 2,500 miles back just fine. His knowledge on cars is impressive. Thanks Don for everything that you do!

  Sonny Wyatt
2 years ago
Busy Shop. I arrived at 8 AM and asked if he could replace my spark plugs in a mazda 3, he quoted $240 for a tune-up. Worked for me. He said a couple of hours should be ready at 11. hmmm... mechanic time ;) I left my key and info then walked home for 30 minutes.At 10 minutes after 11 I called he said it would be Noon. I arrived at 12:05 PM and the car was ready. Filters, plugs replaced, good to go as promised. I was out of there for $255 with tax. Fair estimate, Fair price*.*Eldorado Mazda at Mckinney just did some other work for me and quoted $333 for the same maintenance.Services: Air & cabin filter replacement, General repairs & maintenance

  Ghent Van Eyck
9 years ago
It is always difficult to find the BEST automotive experts that would treat you and your vehicle with utmost professionalism. But, meeting Ken and Don was the best experience a customer could ever have. Ken and Don always deals with their customers in a very friendly and professional manner. It is always easy and comfortable dealing with them, and the best part, they will always give you an honest opinion about everything that you need done for your vehicle.I can definitely say, that I found the perfect experts to look at both my wife and i's cars!Keep up the great work Ken and Don!

  Jacob Azad
9 years ago
Ken and Don are AWESOME! Not only do they provide amazing service, but they give exceptionally affordable pricing! And they literally do everything! I have a Scion Tc and took it to get some performance modifications done and they were able to do everything and for incredible pricing and in really short time frame! They've put a Cold Air Intake, Performance Lightweight Crank Pulley, Custom Catback exhaust, and Performance Calipers. As a result i went from doing 300 miles per tank to 400 miles per tank!Since this place is family run, the customer service is great! And as stated earlier, the pricing is GREAT! I now take my car to them for everything! Inspection, oil change, repairs, and performance upgrades! These guys know what they are doing and are beyond trustworthy!

  Ken Messick
5 years ago
Beware they will try to sell you on unneeded repairs! These guys tried to sell me on a $900 (discounted rate) brake job for my Acura.They claimed my brakes and rotors were bad and needed to be replaced. That was hard to believe since I had the brakes and rotors replaced less than a year ago. So I got a second opinion which revealed 95% life left on the brakes and rotors in near perfect condition.

  Joseph Santos
a year ago
Great work and great customer service! They worked my truck as if it was their own vehicle. They gave a discount when we bundled with other work it needed.Service: Engine repairService: Engine repair

  victor morgan
7 years ago
Japanese and Domestic is the best auto repair place you can go to. Period. They are honest, fair priced and great guys. Never trust any else with your main transportation. These guys do it right the first time. I'm a loyal customer for life! - Great Experience Every Time!

  Gioia Caponera
4 years ago
Went in due to a leak. They were able to fix that but handed me a list with a multitude of other things needed to be fixed. I went to jiffy lube to double check what needs to be fixed and compare prices, turns out the list was a lie. I m tired of car shops trying to play you into giving them money. I would think twice before you allow them to fix anything.

  Tim Bui
5 years ago
Bad place to bring your car for repair. The bald guy at the front desk , i don t know his name ,will tell you one thing and charge you without calling and let you know the price upfront . Terrible works had been done to my car. You don t replace a complete brake job every year. Thats a lie . They did a terrible job and will blame it on your driving habit. Stop cheating the customers. Take responsibility for your own bad works .

  Lps Lauren
a year ago
Did everything in same day. Car runs great now. Thank you so much. We are very happy with outcome.Services: Electrical repair, General repairs & maintenance, Electrical, Auto brake replacementServices: Electrical repair, General repairs & maintenance, Electrical, Auto brake replacement

  anti thug
6 years ago
Great service, friendly staff & they didn't try and sell me anything I didn't need. They just did the work that I asked for and in a reasonable amount of time and for a very fair price. I will continue to use them in the future.Steve H.

  Anthony Crafts
3 years ago
Very knowledgeable and fast guys. If you need help with your car I highly suggest this place. They know their stuff and they are so nice. Thank you guys for all the help. I'm sure I'll be back again.

  John Doe
4 years ago
They were quick with the repairs and ended up coming in under the estimate. Nice! But, they never called me when my car was done...

  John Ho
3 years ago
Do not go here guys ! The owner would litterly get mad at you if you are not getting your car fix there. He would tell you to leave your car there and don t mention about a fee if you don t get your car fix there he would try to get a fee out of you. Do not go here bad business

  J B
5 years ago
Very friendly owner named Ken. He got the job done quick and professionally. Reasonably priced, no hassle, didn't try to sell me on anything I didn't need.

  Brandon Borgman
9 years ago
Best pricing. Professional service. I've had them work on two trucks and mount trailer tires. Full service shop. Will continue to have them service my vehicles.

  Allen Magnets
10 years ago
Very fair, reasonable & honest!I have been back 2 more times for other services for my 2006 Buick Rendezvous.Jon in Garland TX

  William B
4 years ago
Great place, Hey check out my car tell me what was wrong with it they were half the price of every other shop windows trying to see on highly suggest this place it's great go year get them to like you get your car you know get him to fix it whatever