Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  destiny holtz
2 weeks ago
Highly do not recommend. I bought a battery from here on 9/22. Their reader said the battery is good. Firestones reader and the technician beg to differ. Take the receipt in and they hook my battery up again and claim it s good at 30 percent charge when we had it charging at Firestone for 45min. Never go there. Never buy their parts.

  W W
6 months ago
Made the appointment to have the tires I ordered from Walmart installed and they did not have the right size equipment to remove my tires. I waited a whole hour to find out they had no way of doing it. What a waste of time. I found a place right around the block that hand both tires replaced and balanced in 30 min.

  angel hernandez
4 months ago
I can't believe hrs 1:30 for change oil to my car the service is terrible.

  Aunki TyRobi Shabaka
9 months ago
Tire Purchase and Tire Change From HellI went to the Walmart Automotive Department at the Walmart in Galveston Island, Galveston Texas 77550. There was only one vehicle being serviced in the entire 4 garage area. I came for one(1) tire replacement. I arrived at 5:40pm and it's 6:54pm and my tire is still not replaced. The workers in the department look at you and walk around not actually doing anything riding the Walmart company clock. The employees in this department in Galveston do not care for customer service satisfaction. The employees have no sense of time either. So do not worry about getting in and out. They will leave your service and start talking with each other. And take their real sweet time with you without fear of any company repercussions.

  Muhammed Jimale
a year ago
I came two months ago to buy a new tire. They didn t have tires my size for three weeks despite ordering them for me and their system saying it was in stock. Today I came for an oil change and it took them about 2+ hours to do it despite me being the first customer in queue. 1/10Services: Tires, Oil changeServices: Tires, Oil change

  Mrs Sophia S.
a year ago
Total unprofessionalism. When it is obvious that they do not want to work or do their job it shows. You got a bunch of young/new people there about to handle your car and if the lack of manners or customer service is evident, it is likely your car will suffer as well. Walmart your customer service score is already low, try to make sure that the workers at lease act like they want a paycheck. Rude and unprofessional. Keep that location

  EpicShadowCat
4 years ago
I was there 9/25/19 for a tire patch (I had a screw in one of my tires). The repair itself was good - that's the only reason why they get two stars instead of one.If you go here, expect a long wait and (if your experience is like mine) poor customer service and communication.I arrived just after 7am, when they were supposed to open; there was already one other customer waiting. No sign of life until 7:30am - they didn't start helping customers until about 7:40am. The man in front of me asked why there weren't open, and the cashier replied that their opening employee didn't show up for work. I can understand that. But there was no apology to the two customers who had been waiting at least 40 minutes for them to open, and we only had an explanation because it was requested. Since there was one person in front of me, they estimated a wait of about and hour and a half until repairs on my vehicle were complete. They collected my information and phone number, so I assumed I would receive a text/call if repairs finished early. I did some shopping and the like, and returned around 9:30am (twenty minutes after their estimated time), figuring that it must be taking longer than expected because they were short-staffed. I sat on one of the benches to wait. Three or four different Auto Center employees, including the cashier, saw me waiting. After over half an hour of sitting there, I decided to get in line at the register to ask about my car. Immediately upon reaching the cashier (BEFORE I said anything), he said, "Your car's probably ready," and reached behind him to get the paperwork for it. So HE KNEW I WAS WAITING FOR MY CAR, and KNEW IT WAS READY, but LET ME SIT THERE WITHOUT SAYING ANYTHING. Thank goodness I finally got up to ask, because apparently they would have just left me sitting there indefinitely! No idea how long it had been ready for, since I didn't get a text/call either! I payed, picked up the key, and left.TWO HOURS with one person ahead of me for a TIRE PATCH - after a 40 minute delay opening! - and NO COMMUNICATION when my car was ready for pick up. Could have taken it elsewhere for a much better experience! Won't come back here again.

  Davee Jones
a year ago
Had a flat while helping daughter move into her new apartment in Galveston. Long story short, Firestone wanted 350.00 to remove the flat and add a new tire! Talk about gouging.WalMart removed the flat and I bought a new tire, complete with road hazard for less than 150.00.Easy decision

  Thomas Bushek
2 years ago
If you are planning on getting there early, park your car and walk around through the store to get in line at the register. They moved it over by paint and if you wait outside, like 2 ladies and I did, you'll find yourself 5th or 6th in line.Given 3 hour estimate to install 4 tires. Took a little over 2.Great prices and it was done right, just takes longer than it should because of their "assembly line" method of installing.Friendly, knowledgeable, and courteous staff.

  Jeffrey Pucciarello
5 years ago
The oil was changed for 60 bucks but they offer to vacuum with the package and in the last three oil changes have yet to do it once. I asked about if this time and the young fella behind the counter said: I didn t see them vacuum out your truck, you can go ask if you want, Walmart doesn t give us a good vacuum cleaner I just left knowing that they could care less... 3 stars is generous

  Pete Zercher
6 months ago
Stay away. They damage your car and then deny it. They do NOT stand behind their work.Services: Tires, Oil changeServices: Tires, Oil change

  Catherine Eaton
2 years ago
Very simple check tires please make sure as going to Dallas. Have been back three , YEA. JULY 4Th holiday waiting at Walmart in Galveston,!!!!due to incompetence, lack of knowledge or training. One supervisor says something the other contradicts. Will call Mgr in AM but going further up the chain as this was a SAFETY issue and should have been a pretty basic tire fix. DO NOT USE. I have all the employees names but feel like they are only as good as they are trained so will Not post them.Service: Tires

  Lauren Hancock
a year ago
I m so aggravated. I woke up early to go to Walmart because I needed a oil change so called the auto center first to check to see if they could get me in. I was on the phone over 4 min with it just ringing before I gave up and drove there. Come to find out they were out of the oil I needed. So I wasted my time, and most importantly my gas to drive there. Someone needs to answer the phone in this department.

  Dylan Kinchen
5 years ago
Took nearly 2 hours to change the oil in my truck. Atleast 45 minutes consisted of it sitting in the shop with the hood up and no one touching it.They do what they are supposed to but surely aren't in a rush to get it done.Review edit:I went for another oil change and they surprisingly didn't take 2 hours...But after checking out and reviewing my receipt.It appeared they put 3 quarts too little oil in my truck.(Or as I hoped didst charge me for all 8)So I check my oil before I start my truck to leave and guess what?Oil isnt even touching the dip stick..HOW DO YOU CHANGE OIL FOR A LIVING AND NOT CHECK THE DIPSTICK BEFORE YOU CALL IT DONE!?!?!?!?I will never change my oil here again.I'll do it myself and make sure it's done right

  Christopher Chesser
6 years ago
2 hours just to get an oil change, I wanted a tire rotation as well, but after 2 hours I had to ask to cancel it. It's also worth noting that this was at 3 o clock on a Thursday afternoon. Not a time I would consider peak hours.

  Nelson Goolsby
2 years ago
No one offered tire rotationIt took over a hour and half to put on 1tire. I asked a supervisor when the car was on the rack and his comment was I would have to watch the same time. Very upsetting. A very poor experience. Never again

  Julia C�t�
4 years ago
I bought 4 tires online and they could only install 3 because a lugnut was stripped and if they broke the stud, they can t fix it. Luckily the guy ringing me out caught it on the invoice and removed it because they were about to charge me for installation on all 4. They also can t replace tire pressure sensors. And their oil changes seem a little overpriced. I used to get a synthetic blend oil change for $27 in Chicago. Essentially, if there s anything in depth wrong with your car, don t bother with a chain like this because their liability policies make them turn you away. They also changed my headlight, which requires going up through the wheel well... and now the wheel well cover is only held on by 1 screw instead of 4.

  Trena Antoine
5 years ago
These people are terribly slow. I waited two hours just to have my tires balanced. Most of the technicians are old guys just moving like turtles and standing around. One guy was supposed to be working on cars, but was standing at the register talking to the cashier about how terrible the traffic was and how long it took him to get home. Shut up and get to work.

  Jennifer Martin
4 years ago
Absolutely awful place. Told us max of 45 min it was nearly 3 hours. We were the second people here when they opened. Had they given us a realistic eta we could have simply gone to the beach for that time but instead kept saying just 15 more min while we sat baking in the sun outside. The area they have for waiting smells of piss. Would not come here again.

  Gurjit Singh
6 years ago
Would have given a Zero star, if that would have been an option. This place is RIP OFF!! I have used their services for mainly oil change only, which include checking for the level of other fluids in the car. The thing is they never checked the coolant level, but marks everything off on their report and I came to know when my car broke down and I could see smoke coming out of it. Worst, it is an expensive repair and would be costing hundreds of dollars.

  J Rodriguez
7 months ago
Took care of my tire quick and had great customer service

  Shana B
8 years ago
I took my Great Grans vehicle in for an oil change, I purchased the $40 -$45 dollar package that was discounted at the time. It was supposed to include a vacuum etc.. I came back and the guy just rang me out said nothing, handed me my receipt and sent me on my way.the car wasnt vacuumed. Most importantly though - the very next day my Gran & I are leaving the Med Center on the 610 during rush hour and the car starts smoking & is suddenly unresponsive, it then shuts completly off before we had time to pull over safely. While waiting for AAA I look over the itemized sheet for the oil change from here and these dolts at walmart checked off EVERY item was good/okay.Wrong! The coolant was depleted & the battery was bad and loose.I wasnt supposed to be with my Gran that morning thank GOD I was or she could have died.Laziness causes costly accidents!

  Cassandra Carpenter
2 years ago
Never have spots open. When they do, the guy says there's no wait. Go inside and give them my keys and they say a 2 hour wait. . Then they forgot to change the little sticker. Will not go back.

  Laurie Gorham
5 years ago
Second time, second car returned with an oil leak after Walmart changed oil. I wouldn t have taken my car there the second time but hubby didn t realize the situation. AND it was two different Walmarts! One out of state. Who trains these guys!?!

  Roger Howeth
9 months ago
Walked right in and they knocked me out quick. Reasonably priced and painless.Ty.Service: Auto battery replacementService: Auto battery replacement

  David Armstrong
5 years ago
Fantastic and friendly service the technician Carlos went above and beyond is Call of Duty making sure that me and my family would be safe on the road. The cashier and other technicians even danced and song with my daughter great times.

  Popz1992
6 years ago
Almost 1.5 hours for a simple oil changeI even called ahead they told me there is no wait at 20minsMy car just sat there with the hood up for 30 mins

  Gary Walters
6 years ago
Tried to call this stores Tire and Lube center and no one would answer. After ringing forever a woman who could barely speak English answers and sends me back to a phone that would just ring and ring. HORRIBLE!!!!! The person answering the phone should speak english clearly and also be able to understand english.

  Benjamine White
5 years ago
I have had service done here a couple of times. Prices are good, but always have to wait a couple of hours to get it done. Not my idea of being customer focused.

  Luis Lopez
5 years ago
Had my oil changed and service was great. Wait wasn't very long either.