Classic Toyota Galveston

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christy Lockhart
a week ago
I love the service techs. I had an appointment time, and they were ready for me.The car service took under an hour. Everything was explained in detail. And what upcoming services I need were also discussed, And they gave me a general price so that I can plan my budget.I left with a clean car and with confidence that I will be safe on my upcoming road trip.I have bought or leased three cars from Classic. And I will continue to do business with them.

  Kristin Green
a week ago
Charles was amazing. I walked in not knowing what I wanted, and in a bit of a situation with the car I was in. He was professional, funny and understanding. He fought for me to get the best deal, and I drove off in a car I'm very happy with. I'll definitely be back for my next car. Thanks so much Charles.

  Jay Carri
2 months ago
I had a great experience with Classic Auto Group Galveston. I purchased my 2024 Toyota Tundra SR5 that I saw online, and they delivered the truck the same day from Galveston to the Spring area. The vehicle was exactly what I wanted. No hidden fees, no add-ons, no messing around. They are straight up and forward with the bottom line cost, and a quick purchase process. Charles Lozano & Brian Barnes are excellent at what they do. Thank you guys for the wonderful service, and will definitely recommend to family, friends or anyone on the market shopping for a new or used vehicle.

  Arianna Diaz
6 months ago
Classic Toyota gave me the best first-time car buying experience! I m a college student who just financed her first car. I won t lie, it was an extremely stressful process but Bruce Allee and Ryan Hembd were very helpful and understanding. They answered all my questions, gave me explanations, helped me get good financing, and Bruce even showed me how to set up the Toyota app! Overall, they made the process feel smoother and less daunting. Thank you Classic Toyota!

  Ivan Omari
2 months ago
I had a great experience at Classic Auto Group. They had the best price in the region with no mark ups. Mr. Scott made the whole process very simple and less stressful and delivered my Grand highlander to my home. I would recommend every one to Classic Auto Group for the best deals.

  corey center
3 months ago
If you're looking for THE Toyota dealership, this is the ONE! NO dealer markups, NO dealer add-on, NO games! These guys set the standard on how every other dealership should be ran. If you're in the market for a vehicle, give Bruce Allee a call or email! Fantastic salesman, no pressure and very responsive! I live a few hours away from the dealership, he sent me plenty of pictures of the vehicle I purchased, and answered all of my questions quickly. When I showed up to the dealership, he had the vehicle detailed with a full tank of gas ready for me to test drive. Again, you guys are great and I'll be doing business with y'all again in the future! Appreciate everything!

  grant
2 months ago
I worked with Justin Love over the phone for the majority of the week. Justin was able to provide a quote which by far beat any offer I had received in my area. I put the deposit down to hold the vehicle and we drove to see it once Justin messaged that it was received. When we got there, the deal was the same as the one he messaged us. We agreed and continued through the paperwork and we were out the door within 2 hours.Justin and the rest of the team were so friendly and professional throughout the process. Never pushed us for additional add-ons, and listened to exactly what we wanted. I enjoyed the experience and recommend Justin and the Classic team for any vehicle (new or used)!

  Ducanh Nguyen
6 months ago
Huge shoutout to Bruce Allee here at Classic Toyota. He is a such genuine and respectful guy to go to and that travel down from Dallas to Galveston was worth every minute. His commitment to me as a buyer doesn't end with the sale. He have provided me with valuable information and resources to ensure that my certified preowned Toyota Tundra stays in excellent condition. His sale support is truly commendable. I can't recommend this car dealership enough. If you're in the market for a certified preowned vehicle, look no further Bruce is your man! He set the standard for what a car-buying experience should be. Thank you again Bruce for making my first car purchase process so easy and enjoyable!

  Thomas Davis
8 months ago
I couldn't have asked for a better experience purchasing my first vehicle from a dealership. We test drove some Toyotas with Don, who was extremely knowledgeable, patient with all our questions, and in general just a fun person to converse with! We felt comfortable and did not feel any sales pressure (which I know lots of people worry about when going to a dealership). A few weeks later we came back to purchase our 4Runner. Again, Don was incredible in helping us pick the right one, and even stayed late to make sure we got to drive off in our new vehicle that night. We look forward to getting our Toyota serviced with Classic Galveston, and hope to purchase future vehicles from Don and the other staff at Classic!

  Jake
4 weeks ago
Buying a car here was super easy. Steve Fraley helped me, and I couldn t have asked for a better experience. We texted about the vehicle a few days in advance, and then everything was exactly as promised once I showed up. I was in and out in 2-3 hours.They didn t try to sell me a bunch of pointless stuff, valued my trade reasonably, and gave me all the info I needed. Would definitely buy a vehicle here again.

  Johnnie Travi
a month ago
I have been buying cars since 1975, mostly Toyotas, and I have to say that I had one of the best experiences during the process of buying my 2024 Venza from Classic Toyota Galveston.From the first day that I contacted Bruce, my sales specialist, he went all out to make me feel at ease with my requests. I mentioned to him that I would be coming from the Dallas area to pick up the car and he offered to have it delivered to me or he would pick me up at Hobby airport in Houston. I took him up on the latter. Bruce was at the airport way before I arrived, drove me back to the dealership and we proceeded to have the most pleasant transaction. As I was driving my new Venza back to Dallas, I had time to ponder and absorb what took place in those two hours at the dealership: First of all, Bruce was a gentleman, a very delightful person. He gave me the BEST price, with no dealer add-ons or mark ups, in the entire 500 mile radius from North Texas, and provided me with exceptional customer service, the car was ready and the paperwork went seamless.He took time to explain, in detail, how everything work in the car, with lots of patience.Bruce and Brian were so attentive and concerned with my automotive needs and even asked me to let them know that I made it back home safe that night. I felt like real royalty!I believe that I had not only met a real class salesperson but that I had made a good friend.I strongly recommend buying from Classic Toyota anytime; for this is what ALL dealerships should and must be like: EXCEPTIONAL!!!

  Jenny Reo
a week ago
Called asked for parts dept. Guy took message. Waited several hrs called back got voice-mail. Called back again girl transfered me to parts. It rang & rang. Needed parts. Oh well, took my business somewhere else & So Should You!!

  Savanna Benjey
4 months ago
I was buying a car out of necessity because my car was flooded! This was my first time buying a car and getting financing, as I am about to graduate from college. The sudden and dramatic situation with my car had me very on edge and emotional and I was not really financially prepared to buy a car, but Charles and Ryan helped me so much through the frustrating process! They made it possible for me to drive home in a car that I love, fully warrantied and at a price I could afford! I literally cried in the parking lot of the dealership twice and Charles was very patient with me and understanding! And I did not have a very flexible budget at all because it was very sudden, but Ryan worked out a plan for me! I appreciate both of their efforts so much and I love my new car!

  Dean C
2 months ago
Had a great experience purchasing a vehicle from Cavin at Classic Toyota. The whole experience was positive from sales to financing. Highly recommend this dealership. They were honest and up front from the start.

  Michael Thill
2 months ago
I stopped in to your Classic Toyota Galveston to look at a new Rav 4 Charles came out and greeted me we talked a few minutes came back next day got my Camry appraised , came back next morning with my wife she liked the Rav 4 within 2 hours Charles had us driving out the driveway with her new suv! Charles was very attentive went over our new vehicle in great detail! Charles got everything working XM radio phone paired! We are very happy with how everything went we are out of state we felt right at home! We will be back!Thanks so much Mike and Vicki Thill

  Lee Moses
4 months ago
Fourth Toyota from Classic in Galveston. Always had great a experience. All staff we've had contact with has been an enjoyable experience. Great service. To Cavin Scott:

  johaan 3x_
6 months ago
Stopped by this establishment following a minor accident to see if vehicle could be driven home safely. Andre the service advisor had the crew look over the vehicle and had determined that it could be driven without any problems. Service quality here was extremely prompt and courteous and just could not be beaten .the use of this service department is highly recommended for all driving Toyota vehicles.

  Jane Dyess
a month ago
Wonderful service. Buying new car was an easy process. Steve Farley is a great salesman.

  Leah Williamson
8 months ago
I initially left a harsh review for Classic Toyota in Galveston due to a communication mishap that led to a frustrating experience with my lease buy-back. However, after writing and expressing my concerns, Michael Graves promptly contacted us within minutes and resolved the issue. We returned to the dealership to complete the buy-back, and I'm pleased to say that the process went smoothly. We're now quite happy with the outcome, the hassle-free procedure, and the attentive and friendly service we received.

  Kimberly Wright
a year ago
There s nothing that could stop me from writing this review because if there s any dealership that deserves more than 5 stars, it is this one.When I sat out to buy a new Sienna, I had no idea what had happened to the automotive market. The word market adjustment, meant that most dealerships were automatically tacking on between 5,000- $10,000 extra onto the price of the car before they added on all their special accessories, like nitrogen in the tires for an extra $500. One dealerships price was $17,000 over MSRP.(Mike Calvert)I was very blessed, and I will admit that right now, because when I came across this dealership I had already been through a lot with all the other dealerships around the city and when Steve Fraley (sales) and Brain Barnes ( sales manager) and I spoke on Sept 12th, there just happened to be a Blueprint XLE Sienna with tan interior, that would arrive in about two weeks.. no one had claimed it. ( that just happened to be the color outside and inside that I preferred ) I picked up the Sienna on October 5th!!!!Zero over MSRP.Here that Zero!!WOW..That is what I call integrity which is sadly missing in the car industry!Thank you!!

  �ngel Barrera
a month ago
This dealership provides excellent service. Steve was very helpful and friendly. 10/10 recommend!!

  Jon D. Smith
4 years ago
I wanted a specific model and combination of options. Sabrina Walker searched for over two weeks to find what turned out to be the only one in a five state area. Most salespeople would lose interest however; that dedication led to me having the vehicle I wanted and a successful sale for Classic Toyota of Galveston.Highly recommended!

  Sandra Barron
2 months ago
CTG is the place to go for your Toyota.I was told exactly what was available no hidden well now we do have this .Mr Fraley answered all my questions and some I forgot to ask.BTW I love my 2024 Camay LE

  Harry Nguyen
10 months ago
First-time customer that got my Corolla Cross here and the process went far better than I expected! Classic Toyota Galveston sure lived up to their integrity and reputation. Brian Barnes, the Sales Manager, did really well in keeping track of my vehicle during its journey from allocation to the dealership. Charles Lozano from Sales definitely did well in setting me up with my vehicle and providing the rundown.Overall, I definitely recommend getting your new vehicle here. Thank you, Classic Toyota Galveston!

  Vicki Petty
6 months ago
Don Conley gave me excellent customer service and the car of my dreams. My entire experience was wonderful, Ryan Hembd show me options in finance that saved me money. Thank you both.

  Giovanni Puente
8 months ago
I had a great experience at Classic Toyota Galveston, especially with Edgar Quiroz, as he helped me acquire my very first new vehicle seamlessly. He was very professional and helpful in my car shopping experience, and I highly recommend him to all. I ll be sure to be back for any future car buying needs.

  Joel Evans
7 months ago
Excellent service in purchasing a new Toyota. No stress, Bruce put a lot of joy into what could ve been a stressful occasion. Thanks so much. I will highly recommend Bruce and the dealership to everyone.

  Nick
9 months ago
First time buying a car at a non-local dealership. They had a model with the options I wanted so I reached out and was very surprised with how helpful they were. Made sure I had the best rate available to me and made sure all my questions were answered before traveling to their location. They even helped me with getting my one-way rental car dopped off at its destination before sending me off in my new purchase. I intend to return to their location for my next purchase.

  PS Strutrandol Randol
a year ago
Thank you Charles and sales team for making the purchase of our Toyota Tacoma a pleasant experience. Classic is the place!

  Brian Stephenson
a year ago
Took my 2011 4Runner on 2/24/23 for a significant amount (>$800) of routine maintenance. My service advisor was very professional, courteous, friendly and helpful so this complaint is not about his actions. Classic charges a 3.5% surcharge when paying with a credit card. This policy WAS NOT MADE KNOWN TO ME BEFORE SERVICE WAS PROVIDED. If so, I would have been fine with this abnormal merchant policy. IF I'd known about it advance of being dropped off to pick up my vehicle, I would have simply brought along a debit card or a check. I don't regularly carry a debit card for security reasons and I don't carry any checks - only credit cards and about $100 in cash. Thus, I got stuck paying the 3.5% on an over $800 transaction. In my opinion, Classic should go out of there way to alert clients IN ADVANCE about this unusual fee. Without this fee, I'd give them 4 stars only because my vehicle was wasn't washed as promised upon pick-up, but my S.A. got that quickly resolved. I'll probably use them again because they are the only Toyota dealership on Galveston Island, but you can be sure that I'll have a check/debit card handy to pay for any future service!