Stonebriar Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lori Lomax
a month ago
Our Sales Person Jason was AMAZING!! Very professional and detailed. He spent a lot of time answering our questions and explaining the details of the vehicle. He was the saving grace of our auto purchase adventure. the 5 stars is ONLY because of him. However, our experience with the Sales Manager Isaiah was not as pleasing. He was not upfront with us on the out the door price of the vehicle and interest rate when repeatedly asked. He also stated with Excellent credit (which we had) our interest rate would be 1.9%. When the paperwork was brought to us, the interest rate had gone up 1% and was presented as 2.9%. When we asked about the increase, we were told our credit was not over 820. It was just shy of that @ 812. I've never heard of Excellent have different tiers or affecting your ability to receive an advertised rate. We walked away from the deal feeling we were being lied to. If it were not for a call from Esteban the next day guaranteeing the rate and payment we desired, we would have gone to a different dealership.

  David Warren Hardaway
a month ago
I have purchased 8 cars over 20 years with Honda cars of McKinney. Being denied being able to return a car I bought from them the next day, transaction taking 12 hours, falling asleep in the cube because the rep is gone for hours on end, being lied to about interest rates, or worse, kept in the dark of what I just bought, purposely keeping me there to ware me down, it was a pleasant and truly an unexpected surprise how easy the process was. It is my first Chevy I purchased at a dealer and I feel I got a good deal and a great SUV and for the first time, I was able to get the color I truly wanted. Well done. the rep was great and kept me informed and engaged the whole time. no surprises, accept here is your new SUV!

  Amanda Palmer
2 weeks ago
Everyone was so polite and helpful. The first dealership that actually took the time to go over all the features of my new car and setup everything before I left. I would recommend anyone looking for a new car check them out. You want be disappointed.

  Wayne Terry
2 weeks ago
I scheduled my appointment 3 days in advance. Once I brought my truck in it took them 4 days before they even looked at it to give me a diagnosis. That was totally unacceptable. Then they charged me more for the diagnosis than what I was quoted. Not happy with the overall experience. Something has changed with your service department since Covid.You shouldn't accept an appointment time if you have a backlog of 4 days.

  Christie Valdez
3 weeks ago
Specifically asked service advisor about issue. Expressed my concerns and what I thought was needed to resolve which was a total replacement of a major component of vehicle. I asked her for quote of the replacement on my own, which she provided grand total amount only. This was even after she was contacted a second time asking for detailed breakdown/ itemization. I was told by service advisor that she asked the technician and was advised a total replacement was not needed. She informed of the repairs needed which were a third of the cost for replacement. After some time and consideration, we authorized dealership to move forward based on information given to us by the Chevy professionals. Repairs began, however on the day it was to be finalized and completed it took another turn. I was advised that total replacement was needed after all. This was new information being given to me several weeks after my vehicle being at dealership. Highly upset because I previously asked if total replacement was needed and was told no. I would have never approved the repairs had I known it was misdiagnosed and these professionals were giving me wrong information. I think that is why they lied to me. So they can trap me into spending $6,000 on repairs and then get hooked for an additional $16,000. My car still does not drive and all same plus more dash lights are on. My car is worse condition now than when it arrived at Stonebriar and yet I paid $6,000 for it

  abby pfannenstiel
2 weeks ago
Nael did a great job helping us find a truck and surprising our daughter! Great customer service and follow up from everyone at the dealership. This is our fourth vehicle from Stonebriar and I m sure it will not be our last.

  Tamara Bujacich
a week ago
Everyone was extremely kind and helpful. Super knowledgeable on every vehicle I asked about. They gave me a great deal on a gorgeous SUV. I am so happy.

  Lisa Hammond
2 months ago
Kerri and Brandon were really fantastic to work with. Listened to exactly what I wanted and didn t play games with us. Although the car buying experience is always about 2 hours longer than it needs to be, Kerri really made it an enjoyable one.I have bragged on her and the dealership ever since. I love my new Blazer and will return to Stonebriar Chevrolet in the future.

  Melvin Green
2 weeks ago
Corbin was very attentive he listened as expressed what was Important to me in my next vehicle purchased working along with Esteban, they were able to put together an amazing deal.

  CHELSIE GUTIERREZ
3 weeks ago
Everyone was super helpful and sweet to our family. we are very happy with Mr. Gutierrez attention to detail and getting us into cars to test drive. He was very patient and so nice.

  Christopher Abraham
2 weeks ago
I was greeted by Joey Schmidt who took care of me through the whole car buying process. I was thoroughly impressed with the level of professionalism and dedication to customer service he demonstrated. Because of those qualities, it made the whole process seamless and stress free.

  David Hernandez
3 months ago
Our shopping and buying experience at Stonebriar Chevrolet was really great. Our salesperson was Kerri Petty and she did an outstanding job. Never felt pressured, answered all our questions, and promptly got back to us on any follow up. We were able to decide on our own time what options and trim we wanted. Kerri was very patient with us. They buying experience was very easy, we had to order and put a deposit down, but once the vehicle arrived Kerri and the team were ready to assist and close the deal we initially agreed to. Price and charges were very transparent, nothing that wasn't discussed and expected. I would absolutely recommend family and friends to Stonebriar if they are looking for a Chevrolet.

  Amy Scott
a month ago
Tony Tamir in Sales and Mark in finance were fantastic to work with. I would highly recommend working with either one of them if you are looking to purchase a vehicle. They were honest and made the experience quick and painless.

  Monique Smith
3 months ago
My experience at this dealership was superior. From the moment I walked through the doors and met with the salesman to finishing up in the finance office, not at any time did I feel pressured to make the purchase. At the end of the day, I felt honored to make the purchase.

  Megan Simpson
a month ago
Take your vehicle elsewhere for service. They incorrectly told me that my powertrain warranty had expired. They also misdiagnosed my issue. Called a more local dealership and they informed me that I had a lot of time left on the warranty. My brother recently called them to get some part numbers for his vehicle, they refused to give him the information because they "didn't want him to go compare prices." I could see why. Parts are also egregiously overpriced. Someone in management is tanking a once decent service center.

  Marcos Almuina
2 months ago
The person that assisted me with the purchase was Jason Helsley & he was wonderful. The staff from sales, internet & financing all acted great & were very helpful. This is our new place to shop when we need another vehicle. This is a great example of customer service, which is lacking in most other cities & locations.

  Melissa Marshall
4 months ago
Our salesman, Terry Gibson, was very friendly, and knowledgeable about the specific truck that we wanted. He made the financing process go smoothly and quickly. We got an excellent deal on our new truck, and WE ABSOLUTELY LOVE IT. We would definitely recommend Stonebriar Chevrolet to anyone looking to buy a new vehicle. J&M Marshall

  Gary Y
5 months ago
Bret was amazing! He knows all the ins and outs in how to take care of his customers. In fact, he was helping 2 other people while helping me, and never made me feel like I wasn t getting the attention. He does his job well and goes above and beyond. Stephanie in Finances was also a pleasure to work with. I don t know how many more Chevy s I ll buy in the future, but I will definitely come back to this beautiful dealership at Stonebriar because the people are good, inventory was high, and they are willing to work with their customers. Thank you!

  Brent Christensen
3 weeks ago
My lease was ending on my 2021 Silverado and I scheduled a meeting with Johnny to discuss my options. I was interested in buying my lease, but Johnny and the finance manager worked out a great deal with me to trade my 2021 Silverado in on a 2024 Silverado and I did that instead, and it ended up being very similarly priced to move forward with the upgrade. I am very pleased with their willingness to work out such a great deal!

  Jeff Fortune
3 months ago
Ryan, Caleb, and Steven were all very friendly and helpful in the service department. Luis picked me up from my house when my vehicle had finished being serviced. Same excellent service from Luis and a joy to talk to en route back to the dealership!

  Jenny Low
3 months ago
I brought my Chevrolet Silverado 2018 truck for detailing and they didn t do anything except wash the exterior. When I came to pick up the truck I was horrified that it was in the same condition. They told me to leave the truck for another week and they will detail it for me again. I came to pick up the truck today on 1/5/24 and the truck was not detailed again. They charged me a lot of money for detailing the truck. I expressed my concerns to them once more and they said that they will clean it. I went around the building to see it for myself, and yet again they re just washing the truck from the outside and not in the interior. They they proceeded to tell me that they don t wash the carpet in the vehicles. I m so disappointed and furious with them. If I would ve known that they would charge me money upfront and not detail it then I would ve taken my truck somewhere else. People please be careful when paying upfront. These people are crooks.

  Brad Spaith
a month ago
I had a great experience purchasing my new vehicle. Everything went smoothly and the process was easy. Everyone was friendly, and very helpful.

  Chris Sefcik
a month ago
I visited in December wanting information on different Silverado models and Erasmo (Ross) did a fantastic job educating me on different models and features. When ready to buy, I went back in February, where Ross took me on a couple test drives and I was able to close a deal with him for the perfect truck for me at a great price. The dealership is nice, plenty of inventory, but Ross s experience , knowledge and professionalism sealed the deal for me.

  Morbid User
2 months ago
I went in there Tuesday to purchase a vehicle and was out of there within an hour and 45 minutes in my brand new ride. The salesman I used Johnny did excellent job. In the future if I ever want another vehicle I will be returning.

  Rajiv Maini
2 months ago
Smooth.Bret took care of us from entering to the dealership and giving the keys.His Communication skills Number 1. It shows he cares for the person across the desk. Time value.Looks like he knows how to get things done, not just wait for things to happen.Enjoyed his work style.All at the dealership work like a team. Remember few names, Isiah, David, TJ, Seth.Thanks it was a great experience.Rajiv

  craig decker
2 weeks ago
David, Joey and the rest of the sales team were great. Found the truck for me even though I was not sure of exactly what I wanted. they were very patient a d understanding.

  Derek Johnson
3 months ago
Sadegh provided an excellent buying experience, best experience I have had purchasing a vehicle. There was no haggling or misinformation provided. He was personable and at times I forgot we purchasing a vehicle.Taufiq, also provided a great experience handling our finance. Both are 5-star (+) employees in my book.

  Sareth Greene
3 weeks ago
Michael, the salesman was great, he communicated and showed me different trucks till I found the one I liked.I have purchased two vehicles here and I will do it again. Best customer service and prices of dfw.

  Stephen Phillips
5 months ago
Kerri Petty was my Sales Person. She was extremely knowledgeable about the cars on the lot being sold and provided a no nonsense no hassle car buying experience. I was very pleased with her professionalism and patience helping me find the car I wanted in the price range I could afford. Great Job and as I used to say in the Navy Bravo Zulu Job well done!

  DashDog92
4 months ago
Confusion about the service that I was bringing the car for...Part needed for service was on back order.Had to get special permission from MPP to cover the oil change since GM will not allow the first oil change without the transmission service(filter on back order) otherwise I would've have to pay for it. Even though first service is free and I have MPP.Then a filter was found.Oil and transmission service was performed Car wasn't washedLocking lugs were not installedOil stains on the interior door handle.