Kia of Frisco Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Lechman
4 months ago
Our family has purchased over 10 Kia vehicles now and recently added another. We have also recommend them to friends and Kia of Frisco continues to be the best. James Seale and his staff are outstanding and always provide us and everyone we recommend with incredible customer service from the purchase through service. We will always be loyal Kia and Kia of Frisco customers. Edmund was great to work with and his customer service went the extra mile. In addition, Adam and Joseph added extra support with warranty information, paperwork and setup of our new telluride.

  Vicki Mayweather
3 weeks ago
Visited the service department on Friday for an oil change and was assisted by Garrett who was extremely kind, helpful and provided excellent customer service. It s always a pleasure to interact with Hunter V., manager, who graciously provided a loaner so I could go about my day. Hunter actually sold me the vehicle in July 2021 as a sales rep and although he has received promotions, he has never failed to greet me and still helps in any way that he can. Amazing! Thank you SO very much Garrett and Hunter V.

  Emily Clayton
a month ago
When I first moved here I started going to Clay Cooley Kia and was so glad to learn that Kia of Frisco had opened, because I was so disappointed in the way Clay Cooley Kia runs business.The service providers & sales associates at Kia of Frisco are like a breath of fresh air. I don't dread taking my vehicle in for service and I am not weary when approaching conversation with anyone on the team about my vehicle or considering options. They have not pressured me into purchasing anything I don't feel comfortable with, from extra services to new cars, and feel very well taken care of every time I leave.I genuinely appreciate their transparency & care for their customers' best interest (rather than their pay checks!). Thank you Kia of Frisco!

  Glenn Aldridge
a month ago
Even without an appointment, they were very accommodating, treating me like a valued customer, even getting me a Lyft ride round-trip -- to an area they didn't provide this courtesy service to just 5 months ago! They took care of my vehicle service needs in the time frame promised! No one approached me to consider purchasing a new car or to purchase vehicle services I did not seek. Very clean; very customer focused; very professional. I was impressed!

  Mollie Davis
a month ago
I got my car fixed at Kia of Frisco. One thing led to another. The staff and service members were awesome.Craig Greene was my service advisor and he explained everything to me from start to finish.I would highly recommend Kia of Frisco whether you drive a Kia or not.Kudos to Craig and DJ and serviceAwesome jobKeep it upMollie ( Dee Dee ) Davis

  Lindsey Craine
a month ago
I have been dreading getting my oil change. It always is such a hassle, but I was highly impressed with Kia of Frisco. Preston Spears was my service assistant and he was very helpful through the entire process. Kia even offers Uber rides complementary while you wait for your vehicle to be serviced. It made for the process to be so smooth. Everyone there was very helpful!

  Paola Carrasco
a month ago
Gary was so nice, kind and polite.I was in the waiting area for around 90 minutes and it was comfortable and pleasent, there were free snacks and drinks. There are also desks wherever you want can be with your laptop.I received my car and really good, everything was checked and done as stated.Overall I'm really satisfied with the service.

  Sujit Vasudev
a month ago
Friendly and easy experience. I went in for a service, and the team addressed all my concerns and Craig kept me updated throughout the process. Highly recommended. I really appreciate having a good Kia dealership next door.

  Nicole Grant
2 weeks ago
This place is amazing! This was my first experience with Kia of Frisco and I have to say they are awesome! They display excellent professionalism and they are very courteous to the customers! They were able to fix my Kia Rio and I am very pleased!

  paige robinson
3 months ago
Very kind environment! I was greeted right away and the service men were kind. Wait time was a bit long, about a 1 and 15 minutes, but I was not too worried since I killed time by walking around the nearby car dealerships. They even washed my car for me! I will definitely want to come back, I know they will provide the best service for my car

  Jack Ezelle
3 weeks ago
Took my Kia in for its first service, and on their website they had coupons for different things that made my visit much cheaper. They checked my alignment, changed my oil, and washed my car, all for $44. I was helped by Garrett and he was great and very informative and informed me of other things they can do but wasn t super pushy.

  Amanda Mitchell
3 days ago
Kia of Frisco s service team went above and beyond to help us get our daughter s K5 repaired! Extremely professional and kept us updated on how they were repairing the issue! One of the best experiences I ve had with a car dealership! I would rate 10 stars if possible! Huge thank you to James Seale, DJ, Preston, and Jamya for your help!

  Misti Davis
a month ago
I should have made the switch to this location sooner! The best experience I ve had with a vehicle service department. Preston was extremely helpful, kept me in the loop and even took care of a recall for me that I had been waiting on the Plano location to do for 3 months!! Highly recommend!

  Bassam E.
2 weeks ago
Had an appointment, greeted as soon as drove in. Checked and asked for shuttle, they ordered Uber. Service done and car washed. Courteous, fast and good service. Will come back for sure. Thanks Garrett

  maddie oloughlin
2 months ago
Excellent service at Kia of Frisco. The whole team did an amazing job and made my car buying experience the best! Thank you Kia of Frisco!

  Big Mike
a week ago
Called in today to see if they could get me in for an oil change. After doing the automated system guy picked up. I asked when was the earliest he could get me in. He said tomorrow. I asked what time slot he had open. Said he can only give me a time if he opened a folder for me. Kid of silly not knowing what times you have with out need all my info. Not trying to get spam calls night and day.

  Sai Gilakari
2 months ago
Garrett Lilly is great and very professional. took good care of my car when we dropped it off for the maintenance. The staff were polite and helpful. They even offered the rides for me when are working on my car. Thank you!

  Jordan Evans
a month ago
Pete always takes care of my vehicle. Major shout out to him and everyone in the service department. Kia of Frisco is the best! I stamp that, if you need good quality work and service go see my guy Pete!

  Virlinda Stanton
2 weeks ago
Craig and DJ are always on point. Very courteous, uplifting and welcoming. I just love these guys, they are an amazing team!

  Sheri Butler
a week ago
This was my first time visiting Kia of Frisco Service Department. Jake took care of me from beginning to end. He explained everything that was needed and even prepared me for my next visit. I highly recommend this establishment.

  Joanne Walker
3 months ago
We took our Optima in for a defective turn signal (as it relates to the headlights turning off and on randomly) and overhead light in car. Garrett in the service dept was very professional and personable. Got the car parts replaced in a few days (car had to be inspected for the issues first which takes the longest time - 2 to 3 days). Garrett was great.

  John Fogle
3 weeks ago
Service department is top notch. I was very well taken care of and they went beyond my expectations with the entire process. I feel like Jake took a personal interest and was thoroughly knowledgeable about my particular issue.

  Jasmine Barbour
5 months ago
This was my second time going to Kia of Frisco and I loved the experience each time! I worked with Jake today and he was so friendly and welcoming. I def recommend this location. They actually still offer coupons on the website which is appreciated in this economy! I will drive out of my way to go to this location every time!

  Sam Jaimes
3 months ago
I purchased a 2023 Kia Rio for my daughter s first car from a different dealership and have been using Kia of Frisco for all of my service and maintenance needs, because it s closer to home. I have been extremely pleased with the service and ease of scheduling my appointments and have decided that the next new Kia will be from Kia of Frisco. Jordan picked up my Kia from my office for the 10,000 mile service and as promised delivered it back to my office within three hours of pick up! Full maintenance completed and ready for my daughter to drive it back to college! I am quite impressed with the politeness, communication professionalism and great service I am receiving from Kia Frisco. Great job!!

  Rare Mi
a month ago
My first service at this dealership since buying my 2024 K5 and it was A++++. Garrett is my Service Advisor and he was so accommodating and friendly. My car looks like new again. I will be going back for all my services!

  Margaret Rouse
a month ago
Jake is a great service advisor at Kia Frisco and kept me updated. Once the diagnosis was identified, the car was quickly repaired. Thank you for keeping my daughter safe with her car repairs

  Kim Rombach
a month ago
I recently purchased a 2024 Kia Telluride from Kia of Frisco. It was a great experience from the moment I walked in, until I drove my new car off the lot. The staff is very friendly and no high pressure sales at all. I highly recommend this dealership.

  Darshan Kaarki
3 months ago
Kia of Frisco knows how to take care of their customers. Very happy with the ease with which I was able to complete my service and re- tint request.(Garrett was Grreatt!)They even offer free pickup/drops which is quick and usefulReally happy I chose Kia.

  Monica Morgan
5 months ago
Our salesperson, David, went above and beyond to help us identify the vehicle that would meet our needs. He also work through every detail to ensure optimal understanding of our vehicle.

  Brittany Velazquez
a month ago
Kia of Frisco consistently delivers excellent customer service. From sales to finance, their transparent business motto echos through the store. You may have a little wait, as they are busy most days, but that's just a testament to how well they serve their community. Will continue to return to Kia of Frisco for all my automotive needs.