AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rodrigo Ramos
2 months ago
worst experience I've had in my life. I bought a new battery for my car, costing $189.99, and left my old battery at the store. On the website and in the store itself there are notices stating that changing the battery is free, but the employee charged me $40 dollars to change the battery in my car. I don't recommend this store to anyone.

  michael sanchez
a month ago
I needed help fixing my hand controls on my truck* a member of the autozone staff named Brandon took time to help me resolve my problem. He was knowledgeable and very helpful. Thanks to you I was able to safely drive home. Keep up the excellent service.

  Heidi Comer
2 months ago
Went in to auto zone because my battery was dead (car wouldn't start, among many other indications the battery was dead). Lance helped me so much, he explained the different battery options available for my car and what the difference was between each. He also switched out my battery. He was very polite and respectful. I will be taking my car here the next time I need something. Thank you Lancelot for your wonderful help!!!

  Sham S
a month ago
Great services and customer care services!The staff was very helpful and supportive to fix my tail lights.Will recommend them to my friends and family members!Awesome team!Keep up the great work team!

  Rafal Wyszomirski
a month ago
I was hesitant to visit this location as I bought there a battery a year ago and it failed within 13 months. I was sure I no longer have a warranty but Ethan from the AutoZone team was very helpful to check the warranty status and it turned out it's still valid. I had my battery replaced in less than 5 minutes. Big shout out to Ethan for a great support.

  Isaac Sauceda
2 months ago
A manager and an associate just walked away from me, trying to get help with my battery. They weren't even busy either. They just wanted to talk about sports as if they weren't an ear shot away. When I did get help, I got scoffed at several times, and my questions were ignored. I would not recommend this place to anyone. It's just speculation, but I'd hate to know how they'd treat and / or recommend overpriced items to an unknowing individual who would come to their store. I recommend O'Reilly auto parts just down the street. They were far more friendly, professional, and accommodating.

  Ivy
2 months ago
Came in to purchase new headlights since mine went out that morning. The store manager was an amazing help and even came out and replaced them for me without asking! So friendly and helpful!!!

  Lashawn Green
a month ago
They didn't have what I needed. But the young man Shane was so helpful that I couldn't even be upset. He's a keeper. So respectful

  Daniel Petrie
6 months ago
I have always felt comfortable going to AutoZone for general/basic car care and one night last week I found myself sitting in my car in the dark with a dead battery. My jump-box only teased the battery into life before it died within just a few seconds. I got a ride to the AutoZone in Frisco (not my "home" AutoZone) and was greeted by Julian. While he did not have an original replacement battery for me he offered to loan jumper cables to me and said they would have the battery in stock in a few days. While greatly appreciated the cables did not achieve the desired outcome as the battery was seemingly too far gone. I returned the cables to AutoZone at the request of another associate who seemed to be trying his best to undue the positive experience I had with Julian. The contrast being Julian making a customer and the other individual was just collecting a paycheck. Anyway, I returned to AutoZone where Julian was able to determine an alternate battery would work to restore life to my car. Because my battery was still under warranty he was able to make the process quick and efficient. He asked that I return my dead battery when I was able and provided me with the new battery needed for my car. I returned the battery a few days later and Julian not only remembered me but came out to my car to make sure all was well. Julian is the type of employee every company needs. Yes, he is more of a standout when he has associates that draw such a stark contrast but I believe Julian truly cares about helping people and I have confidence in returning to AutoZone because of individuals like him. I also appreciate AutoZone's honoring of a warranty on a 6-month old car battery that died.

  Monica Hernandez
a year ago
While rushing to hook-up a tow hitch to my pickup truck, I discovered I was missing the clip to my pin.I rushed over to Auto Zone to see if they had any clips. I was positive that I was totally wasting my limited time and would end up having to buy an entire new tow hitch, but what do you know not only did they have clips, they were cheaper than the clips for sale on Amazon. I was so relieved.The staff member who helped me was very friendly, helpful, and welcoming.The inside of the store is bright, clean, organized, and easy to get in/out. It s conveniently located on Preston Rd. with lots of parking space.I Highly recommend this Auto Zone Location.

  Chris Miller (TheLATEat421)
3 years ago
Store good. Corporate bad. Read on...The online ordering process went pretty smooth. I was able to determine this location had all the parts I needed in stock. After placing the order I started heading to the store (about 30 minute drive) and half way there I received notification my order was ready for pickup. When I arrived at the site there was a little wait before my turn at the counter. I was able to quickly get my order and be omw to repairing my vehicle in no time.Now here is my complaint. It's not the store fault but a corporate one. When I went to the website it gave me a coupon code for $10 off my order. But upon checkout it wouldn't let me use it unless I ordered parts shipped from one store to another or to my home. Then as part of the online ordering process it created me a rewards account. Then in bold letters it said that this transaction was not eligible for rewards. At the store there was a sign in the entrance that said $5 rewards for signing up as a new member if you spend over $20. I don't understand why my ordering online for in store pickup caused me to lose out on all the rewards and discounts. I spent almost $200 on brake shoes, drums, hardware and fluids.UPDATE: Logged into the website the day after my purchase and see this 20% of orders over $100 with free shipping. Honey tried this coupon code and it was also denied due to in store pickup.

  Rich Sparta
5 months ago
Knowledgeable, informative, and friendly. Needed a new battery and the gentleman showed me what he had in inventory and let me choose. He then installed the new battery and took away the old battery in a couple of minutes. I didn't even need to get my hands dirty. Fantastic service.

  Jay Zee
3 months ago
I hate when I need something and this is the only location in my way home. Imbeciles running this store. Can t ring up a simple like change that matches the ad price printed in the store ad and then tell me nothing they can do. So I have to pay more because you don t how to override or discount on your register ? This is the only Autozone I have problems and I stop almost weekly for repair work.

  Matthew Gifford
4 weeks ago
Ethan was super helpful and did all the leg work for me! Thanks Ethan and will certainly be back if I ever need anything!

  Ivan Paclibar
7 months ago
Shoutout to all the helpful and friendly associates at my neighborhood autozone. Big shoutout to Jose thanks again y all for the new battery.

  Kelly Gomez
5 months ago
Bill is a lifesaver! He helped me find the right size windshield wipers for my car and was very kind and answered questions when I couldn t figure out how to install them! All the stars for Bill! Thank you, thank you!

  Paul White
3 months ago
Excellent, as always! I don t know why anyone would go anywhere else., They always have the best service.

  Paul Lukeman
7 months ago
Julian was great. I brought in a battery with a corroded clamp and he knew exactly how to clean the clamp in a short time and make it useable again! This was amazing. I highly recommend the service at this store.

  s b
5 months ago
Bill P. was fantastic. He helped my mom with her wipers and brake lights. Great customer service!

  Angelina Angeles
8 months ago
7:15 am and it is close, they have on the window and on line that they open at 7:00am, I do have an emergency and this is poor service

  Kyle Cannington
9 months ago
Great service that was quick and friendly. Didn t get the chance to get the guy s name that helped me since he resolved my issue so quickly, but I was in and out in no time with my problem solved. Had my check engine light come on so I went to get it diagnosed and luckily this guy had the same kind of car as me. Told me he had experienced the same problem as I was having and turns out my car was just giving a false code. Fixed it for me on the spot. This gentleman saved me potentially hours of stress and who knows how much money.

  Fong Novendstern
5 months ago
Went to Preston location in Frisco to get a new car battery. Jose V is extremely helpful. Thank you Jose!

  Home Notes
a month ago
What an amazing experience!Truly thankful for all of Mike M. Help!!

  Ian J.
4 years ago
Great service from Jose. He helped with my new car battery from purchase to installation and removal. He paid attention to the details too. He made sure the leaked battery acid from the old battery was cleaned up and terminals were cleaned before putting the new battery in.

  Louis Barth
8 months ago
There's a man at this AutoZone named Bill. He is a good guy and retired Army. AutoZone has a winner with Bill. I came in with a car battery issue. I thought I might need a new battery. Bill diagnosed the battery as good and thoroughly cleaned the battery terminals, which kept the car from starting due to overwhelming corrosion. Bill's professional background in mechanics sure made me comfortable with his diagnosis and attention to detail cleaning the battery terminals. AutoZone has impressed and strengthened me as a repeat customer, thank you Bill.

  Michael Katongole
a year ago
Great services as always from Jose, he even remembered from our last experience from almost 8 months ago. He went up and beyond diagnostics my battery and alternator. Making sure I don t waste money, He got me a new battery; made my day with his personality. 10/10 Service

  Min Sung Kang
4 months ago
They were able to exchange my battery from two years ago because it was still on warranty!!!

  Roxana Garcia
9 months ago
Stopped in this morning after my check engine light turned on and the young man that helped me with the Fix Finder was very helpful and knowledgeable. It was so refreshing to have someone provide excellent service.

  Max Honsaker
a month ago
Jose put in a new battery for me and made the process much easier.

  Paul Putman
5 months ago
Bill is great. Truly, exceptionally, the best. Fastest diagnostic gun in the west.