Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Dan Pettit
4 months ago
My insurance company dispatched them at 3pm on 12/5/23. I had been in a car accident & needed to go to urgent care so at 5pm, I went there & got taken care of. Called at 6pm & was told the driver was on his way and it would be an hour. Called back at 7pm then 7:30pm and they never answered. Got my pain meds filled at a local pharmacy and was called by "Alex" on the way home apologizing for the miscommunication. Was told the driver would call me between 9am-9:20am the next morning to let me know they are on their way. Called at 9:30 and was told the driver was in Keller, the same town my vehicle was in and that he'd be there in 15 minutes. For those that don't know, Keller isn't that large of a town that it takes 15 to drive from the fartherest part of it to where I was at. Driver called & says he'll be there in 25 minutes and coming from Irving. Now, the driver was professional, loaded my vehicle onto the back of the tow truck carefully, and delivered it to the right body shop.I wish State Farm would never use this company again. They repeatedly lied to State Farm & me on how much longer it will take to get the driver there. 19 hours is how long it took from the original dispatch to pick up.Edit: I never said your driver didn't get the job completed.Again, this company was dispatched at 3pm on 12/5/23 to pick up my car. The car wasn't picked up until 10am the next day. So let's do the math. 12 hours from 3pm is 3am then 7 more hours which was 10am. So 12+7 is 19. I did not wait with my vehicle for 19 hours. I stopped waiting at 8pm because I knew I had been lied to be this company that a driver was coming that evening. I left my car on multiple occasions to go do things such urgent care, to go to my employer to fill out my accident paperwork, go get dinner, and go to my house to drop off my stuff from work. If you think I'm lying about being with my vehicle the entire time, contact the business around where my vehicle was. They have cameras. You have the address because a tow truck driver finally showed up there at 10am.It's unprofessional that there was a lack of communication from this company. I should not have had to get State Farm involved if people had communicated with me. *I* had to be one to call to get status updates. When Alex called, he was the only person with this company that called ME yesterday. Also, don't call me again unless you want legal action brought against you. I don't owe you anything. You'll get paid from State Farm.
Matthew Snyder
5 months ago
If I could leave a 0 star review I would. Was told 2 hours initially. Called the owner back after the two hours and he told me 30 -45 more minutes. Waited another hour then called back and now he says 15 more minutes. If your damn driver is going to take 4-6 hours to show up how about just say that to begin with. This has been the most frustrating event I had in a long time By far the worst company for the job. Volkswagen should take these guys off the list of companies to call. So inconsiderate of peoples time. TERRIBE! DO NOT USE!!!Service: Car towing
April Hall
7 months ago
My insurance company dispatched them at 11am with an ETA of 90-120 minutes. 5 1/2 hours later my ins co calls them again and they said there was an issue with the truck and they would need to send a different one with 60 min ETA. By this time it s too late to get it to the repair shop. Zero communication to me from this towing company except for when I called them. He told me 30 mins, I said it s already been 4 hours. He said he would contact the driver. Nothing else after that.
April Couch
a month ago
I would give 0 stars if I could. Abdul had me pull my truck that was broken down in a median to the side of the road where the front was in the road. He then said he couldn t tow it and just left it there in the lane and left. My teenage sons were having to tell him how to do his job. This was the worst experience I have ever had with a tow service.
Samantha G.
6 months ago
I d give this zero stars if I could. Called for towing after a blowout, was given an eta of 60-75 minutes. I called after 90 minutes of waiting and woke someone up and was just told that the driver needed more time with no ETA. An hour later no one had shown and they stopped answering the phones.
Cameron Rivera
11 months ago
Told me 60-90 minutes. The driver ended up taking other tows and didn t tell dispatch so 60-90 minutes turned into 6 hours. When I finally get to my car in the morning at the tire shop I find that inside my locked car that my phone charger is missing. Called the office to explain the situation and the guy said he was gonna look it up real quick then proceeded to hang up on me. So not only do they have thieves working for them they also have management that supports their employees stealing from customers who are already paying hundreds of dollars for their service.Service: Car towing
Renay Hayes
7 months ago
Unreliable! Kept moving the time of my tow, 1-2 hours turned into all night . When they said they were on the way the location for them on my insurance app kept jumping around and stopping at different locations. When I called them they said 30 minutes, I waited 45 then they said 15 minutes. I waited 30 then finally got my insurance to get me a different tow truck company because they clearly were not coming to help me . Don t recommend them to anyone
Bachar Najm
6 months ago
Great team, good service. Had issue with my car and immediately after contacting them, they provided me the service I need. Keep it upService: Car towingService: Car towing
Bryce Howard Blackham
7 months ago
Terrible.. I called for a tow at 5pm and they said they would have someone out to me within 60-90min. Well 2.5 hours later they called to cancel the tow service for no apparent reason. I understand things can get delayed, but I would have liked to know a lot sooner. (Btw it s also 102 degrees outside.) wound not recommend. They were not reliable and are difficult to get ahold of.
Bobb Bob
7 months ago
DO NOT USE!!!!!! The rudest people i have ever met in my life... Bent both my tie rods come to find out!!!!!!! I don't know anything about towing other than that's not the way to load a car.Extremely, sorry no other word for it but dumb people. bad enough i had a flat only to be greated with completely unprofessional jerks.... they where probably going to steal my car until i threatened to call the cops... The majority of the good reviews are their friends and relatives if you do a deep dive on them... they destroyed my car, I am a widower with a disabled kid and now I don't have transportation because I used them to help with a flat tire... criminals!!!!
Jamey Farmer
8 months ago
This is the worst company. Do not use them. They scammed my insurance for 1700 dollars. All I had was a flat front tire. I needed a tow to the tire shop 1.6 miles away. It was a normal Ford F350 pickup. Not even a dually. Regular truck. They charged 1700 after they picked up my truck (I told them not to leave until they had the price confirmed. They took off with it anyway when i walked back inside and basically held it for ransom. They did not use ANY special equipment. They secured it with a log chain. I watched them. Then when my insurance questioned them they said we ll take the tuck to storage until you pay. THEY TOOK MY TRUCK RANSOM!!! Who does this?!?!?! These crooks did!!!! This company is a rip off!!!!! DO NOT USE THIS COMPANY!Service: Tire change
Analyn Vi (Pianolyn Music Studio)
8 months ago
This towing service has been leading us on all day I called roadside assistance at 10am, KQ towing service texted me at 10:30am with a 90 min ETA it is now 4:54pm and still no tow truck. The first time my hubby called to follow up they said it would be another hour, that was after the initial 90 min, then he called again 2 hours later and they said 35 min out. Hubby just called again and now they re not answering. Idk if they ll come at all but 90 min ETA turned into a full day of hubby missing work.
EXPO AUTO
5 months ago
They had been friendly, on time as they had been told me over the phone I recommended them, excellent customer service
Roberto Zamora
3 months ago
There were really nice and helpful, I recommend them !!Plus their prices are really good !!
Zulema Cano
9 months ago
Horrible service! If you re okay waiting 4+ hours this is the place to call after getting told ETA 90 min. When I would call for an update driver will not pick up any of the phone calls.
Evan Roll
8 months ago
Was supposed to receive a tow from this outfit over 2 hours ago (via my insurance company). They were unresponsive and then told my wife the tow was cancelled. Never showed up.Service: Car towingService: Car towing
Yanal Adham
2 weeks ago
Great company, fast and efficient service
Neemz Coin
a year ago
Called Late but still recieved very quick service. car was delivered back to my home in less that 30 minutes. 10 out of 10
Alex Luna
a year ago
Worst experience with this company, had me waiting on road for 6 hours. Kept telling me that they were ok the way every 30-40 minutes but canceled on me whenever I was already stranded for 6 hours waiting
William W.
9 months ago
Came when they said they would through my insurance. Saved me when I was stuck with an overheated car while out of town on a work trip. Thank you KQ!
batikha hakjsa
5 months ago
Thank you for helping in a good time and reasonable priceService: Car towingService: Car towing
Felicia Mendez
a year ago
This company has THE BEST service and hospitality EVER!! I DEFINITELY recommend this company for ALL of your towing needs. They are PHENOMENAL
Sam Ikhlayel
a week ago
The best prices in town
Fortnite Battle Pass
a year ago
Requested a tow for 3 miles. Waited 90 minutes, called and told to wait 10 minutes, called again and told to wait 15 minutes, called again and told to wait 45 minutes
Zac W
a year ago
Perfect service! Ashraf is a great driver and a nice person thanks for all your help
Rhonda Harris
a year ago
Outstanding service will use them over and over again, I definitely would choose this KQ Towing company!!
Plano Limo & TaxiCab Plano Limo & TaxiCab
a year ago
Excellent service, I recommend everybody to use them service, so friendly,.
Abe ramadan
9 months ago
Thank you k&Q towing for great service
moe shahin
a month ago
Excellent service
Tareq Sulaiman
a year ago
Good service , reliable price ,prompt response