FORT WORTH HARLEY-DAVIDSON

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jonathan Fox
3 weeks ago
The buying experience was exceptional. My sales person Tucker was amazing. His knowledge, friendliness, and passion for all things Harley made the buying experience unforgettable. His no nonsense approach led us to the bike that was a perfect fit for what we were looking for. The staff commitment to customer satisfaction was evident. Whether you're a seasoned rider, or in the market for your first bike, this is the place to go.

  Godsmack77
6 days ago
4/6/2024. Took in my Nightster Special to getService done. Super friendly atmosphere, they were able to take my bike in and get it back to me within about 2 hrs. Also bought lights for my other bike and the fella at the parts counter was just awesome! I will definitely be doing more business there. Thats the first time I left a bike dealership after service and I was super chill because the price, service and the people were all great! Thank you!

  Terry Wagner
2 months ago
Great helpful staff. I took my motorcycle riding class recently and everyone made me feel welcomed and like I was part of a family.

  Ryan Lobstein
4 months ago
I have been a happy Harley owner for a couple of years now, and part of that is due to Phillip in the Parts Dept. If you Ever need help finding the correct part to get you back on 2 wheels, go see Phillip. You won't be disappointed.

  Suzi Robinson
2 months ago
Husband is leaving FWHD an extremely happy man after making a deal with Tex and Randy yesterday on the 2024 CVO Road Glide ST. Randy and Dale worked to make all of our numbers fall the way they needed to and Randy even went above and beyond to make calls into our financing dept to make the deal work out under the terms WE wanted. When we did initial applications, Randy told us all the options we had and offered to submit up to an additional bank but advised not to because he didn t want to shotgun our credit. When you live in a world where credit is everything, that means a lot to the consumer because many dealerships will just throw your social security number in the pool of sharks to make their quota. This is not that dealership. Bill in finance was also very transparent and easy to talk to at signing. At no point did we feel pressured, backed in to a corner or like we were having to play a game to get the deal done. Everyone we worked with was very upfront, and that s how we like to also do business. In the end he is getting his dream bike and looking forward to the happy miles ahead.

  Jayne Colburn
4 weeks ago
Bought my first Harley! Cristian Garcia was so attentive and really concerned about the bike I chose. I am a petite 5'2 and he just worked so hard finding the right bike and accessories for me. Everyone is amazing there. Am taking the Safety Course again. The coaches are serious about your safety, so if you want to learn the right way they are the best! Trish and Billy, thank you both as well. I can't name everyone there but you do feel like it's family.

  Atle Fjugstad
3 months ago
The service department is horrible. Went in for a safety inspection and had a question about the security code on my new 23 breakout with less than 100 miles on it. He sighed and told me that it was gonna be 45min to a hour for the inspection. I was perfectly fine with waiting as I didn't have an appointment, but he seem irritated to help. (I was the only person in there.) I also wanted to schedule an appointment for an issue i was having with being able to change my code on the bike as it took me about 10 different tries to get it to even show up, after finally being able to change it getting the code input screen to show up was another problem and would go away after about 4 seconds. His response to me was that he has had nobody be able to change the code without them changing it for them and he would have to charge me $89. After I explained I can't even get the input to show up or stay up for more than 3 to 4 seconds to input the code he came out to look and try. After 3 unsuccessful trys he then was able to input it quick enough and told me I just have to be quicker with it. I spent over 25k on a new bike and have only had it for a few weeks and that's the response for a warranty issue? Come on do better. I know that's not Harley's view on it. Called Texas Harley about 30min drive further who scheduled me an appointment and was very knowledgeable and wanting to take care of me. I will be going there from now on

  Mark Trahern
a week ago
Just purchased a 2021 Softail Slim, the experience was great. My sales rep Cristian Garcia was exceptional and very knowledgeable, along with Randy making sure I was getting the bike I really wanted. Extremely happy with my purchase and experience at FWHD.

  Ely Teaches Soul
4 weeks ago
Only good thing about this place was Trish.The Ali and Allison are the most rudest, condescending people we have ever encountered.We own Harley s and spends thousands yes thousands on Harley gear. Walked in to get gear. She looked at us and looked away.Not once spoke or anything.Now Trish!!! I love her.Glad we don t have a reason to ever come back here.

  Steven Freie
2 weeks ago
I was in from out of town visiting a friend and checked out the shop. I was very impressed with my experience! The staff was great, store was clean, and full of great inventory! I would recommend them to anyone looking for a bike or service Lt. Dan was a funny guy

  Dwayne Harborth
6 days ago
The parts department sucks, their in no hurry to help you, to busy talking, I brought a battery wasn't in a box, I get home and he didn't give me the bolts that were supposed to come with it, first time I bought a lithium battery and they swapped it out twice already and it keeps failing but they can't give a refund, so I just brought another one and I'll have to wait again cause he didn't give me the bolts..Thanks again, I won't bother you again.!!

  Mandalynn Myers
2 days ago
I entered this Harley on 4/9 around 1pm with my friend. For reference I am a female and my friend is a male. I fully intended on purchasing a Harley that day and had cash to do so. When we walked in we were looking around for about two minutes before a sales guy came up to us. He asked my friend what we were looking for and he answered with Oh she is looking for a sportster . The sales associate (Pegleg was his name) then continued to only speak to my friend. I told him I am the one purchasing the bike! And he then asked my friend what kind of sportster? To which I replied again and said I want a sportster 1200, older model with some miles . Again good ol pegleg ignored me and told my friend the sportsters are over here. When he finally addressed me he said you ll want an 883 which are these four bikes and to which I said three more times no thanks, I came here for a 1200 . When I went to sit on a bike I liked to see how it felt Pegleg sighed very loudly and said I guess you could do that! And then began to turn the bike on for me as if I was not allowed to. As I was actively sitting on the bike he continued to talk only to my male friend about the bikes and I became so frustrated I told my friend we needed to leave. My friend was also very uncomfortable from the pure sexism coming from this guy. As if to make the cherry on top of a horrible experience on the way out Pegleg said Do you even have your endorsement? To which I replied yep. We left and I will never be returning to this Harley Davidson. I actually went next door to Indian and was greeted with nothing but respect and knowledge from a lovely sales guy named Matt. I hope other female riders aren t disrespected by this guy or anyone else while shopping at Harley.

  Michael Brown
11 months ago
Fort Worth Harley treats you like family. From start to finish of purchasing my 883 iron, all of the staff were courteous and professional. I will be a returning customer. Highly recommend Randy

  Robin Taliancich
11 months ago
I want to thank FT HD for another GREAT experience. I bought a 10 Deluxe many years back before the remodel from Race, awesome guy. So I was in the mode to buy another bike so who did I think of? Of course FT HD. Race is no longer there so Randy and Peg helped me out and let tell you, again FT HD came through. I have 3 bikes and my wife said no more but after much consideration she said I could buy a 4th one day. Lol. But just got this gem. 2017 ultra limit with ONLY 960 miles. We all have choices but I will put money that if you buy at FT HD. You will never buy from any other dealership again. These guys are legit. Through in some highway pegs and brackets and put new tires on. Best dealership in the DFW area hands down. Don't waste your time anywhere else, you will not be disappointed. Peg/Randy, I be back in a few years to buy my Road King... Save me a good one. Thanks EVERYONE at FTW HD!!

  A K
a year ago
I had an awesome experience at Ft. Worth H-D! They had a Road King in the color I had been lusting for, but I wasn t local. My salesman, Tex was very easy to work with over the phone and very responsive. I drove 3 hours to this dealer and to my delight, everything was in order and my bike was ready for me. No bait and switch, no bs. The price didn t change when I arrived. Over the years, I ve purchased 11 cars and 3 motorcycles. This was the best experience I ve had at a dealer. I even got a handwritten thank you note in the mail. Nice touch. Thanks Tex, Jonathan and Jeanna!Nobody at the dealer asked me to leave a review or give high marks on a csi survey. I m posting this on my own accord.

  bryan anderson
a month ago
I went in with an underpowered first bike as many of us do, ended up leaving with a sportster s. Tucker and Randy as well as the finance and clothing department really helped me out. I d highly recommend doing business here. Everyone is professional and makes you feel very welcomed A+ experience

  Paul Hutton
2 months ago
Peg Leg and the entire crew there are great! Very polite and helpful. This is the 3rd bike that I've purchased from Peg. I got a 21 Low Rider S, 22 Nightster and now this beautiful bad boy 23 RG CVO. NICE!! Thanks guys!

  Sarah Quinn
5 months ago
If you order something online and it doesn't work out, don't take it to this location to return it. The employees treat you like you're crazy when literally every other business allows online items to be returned in store. I understood the online business had my money but these people wouldn't even ship my order back when the Harley Davidson in Grand Prairie did so in the past with no issue whatsoever. I knew it would take a while to get my refund I just wanted them to ship it back for me in the mean time. The lady I was talking to was acting like the online business and their store were completely seperate businesses when they're both literally Harley Davidson. When I called her out on it, she went to talk to someone and came back saying they actually Could ship it back for me but I had to bring it back Tuesday when the person who did that stuff was in so they wouldn't even keep it for me until then. They literally did nothing to help me. I understand the Harley Davidson stores are independently franchised or whatever but this is a very poor way to treat the brands customers. I was going to shop around and see if they had the item in the size I needed so I could just buy it then but the abysmal customer service I received drove me out of that store and I doubt I'll ever be back. Looks like Longhorn Harley Davidson in Grand Prairie will have my business now, which is a shame since I live barely 10 minutes away from this one. Do better, people. 2 stars because I was greeted promptly when I came in and the gentleman directed me where I needed to go and even though the lady I dealt with did nothing at all to help me, she was nice and friendly at least. But still... What a shame.

  Paul Mullens
2 months ago
I'm just gonna be frank, i don't like to complain because sometimes it's my own fault for not being cautious, but Ft.Worth Harley is your typical dealer at vehicle sales and worse in parts department, i can't believe dealers can set their own markup on parts aside from the manufacturer. I paid their markup several times without complaint, but when they order the wrong part and bump the same part for the right bike by $65 it's unacceptable! I will never go back to Ft.Worth Harley again!! I'm glad I own my last Harley!!

  Sarah Rydgren
a year ago
Wow! What an incredible dealership and showroom. Staff was kind and friendly and we wandered around for about an hour.

  Autumn Harold
6 months ago
Every single time I go in here without my husband, I'm ignored. I went solo yesterday, walked past at least 5 employees, not one acknowledged me.Response to the managers request: i entered the store around 1700, I was wearing a maroon shirt and black skirt. I walked past three employees standing by a bike as I made my way to clothing. It should have been obvious I was looking for something since I briefly stopped at the front door to see where the clothing was located. I walked past those employees, to clothing where there were a few employees chatting. I looked at boots, then made my way back to the front making eye contact with a male employee standing in an office doorway to my right as I exited. I believe he had blond hair and a beard. I'm ready to purchase my first bike.... its a super bummer that your staff wasn't more willing to help.Hope that helps.UPDATE: Lt. Dan saved my experience. I returned to the store with my husband on a busy Saturday. Dan was attentive and patiently helped me find a mc that fit my small frame. Although we ended up buying an Indian, I will definitely be back when I am ready for a larger bike.

  Brandon Hart
5 months ago
FTW Harley is a great dealership. If you need parts, give Phillip Reiley a call. He's extremely friendly and helpful.My only critique for management/owner is that our location does not do enough in the event space. Pre-COVID we had a ton of events, Post-COVID there have been almost none. I would love to see more events locally instead of having to drive to other dealerships to attend events!

  Tim Porter
4 months ago
William (Bill) Jarrell is one of the rudest people I have ever dealt with. He constantly spoke bad about my bank and the federal government. The price he quoted me changed when I went to sign the paperwork. I will never do business with this company again. If I could give zero stars I would as any stars are a stretch.

  Glenn Stark
9 months ago
Alex at Fort Worth Harley Davidson did a great job of explaining the process and pointing out the features and add ons for my Road King. Highly recommend these guys

  Josh Blackmon
3 years ago
Amazing experience!!! Randy our salesman, Bill the manager, and Faith the finance manager was absolutely amazing and made our experience one that we will never forget! We are happy to be a part of the Harley family now.

  Stacey Lindberg
8 months ago
Let me tell you about the amazing customer service at this Harely Dealership! We were visiting from out of state and I stop at the Harley Dealership in Forth Worth to grab a shirt and poker chip. We went to leave and my moms van wouldn t start. My sister when in and talked with a worker, they didn t hesitate to come out and jump the van. Long Story short the alternator went out had to wait for a tow. The employees at the dealership let us stay inside offered us water and coffee. They are completely amazing!!! This was July of this year in triple digit heat. Thank You for all the love y all showed us!!! Best customer service ever!!! Definitely will swing by the next time I m in Fort Worth!!!

  Lj Gaines
3 weeks ago
Always have had good experience.With Harley Davidson of fort worth.

  Jeff Johannes
4 years ago
Harley Davidson motorcycle is our next purchase after a house..went looking today.. awesome showroom and huge selection of motorcycles. We'll buy from Fort Worth Harley Davidson..5stars

  Rex Davis
9 months ago
Spend 30k plus dollars on a new bike and when you need something fixed they have no time to help. They were okay with me to ride a questionable tire to another dealer for repairs. GOOD LUCK was all I got. It appears selling a bike is more valuable than the safety of the customer.

  Sean Roberson
9 months ago
horrible service! i signed up for the first time learning class it was going amazing then as life happens i had an emergency before one of the classes trying to reach out to the coordinator by the name of heather which took forever to even get a response instead of rescheduling me she offered i pay an additional charge for another class.heather did not want to help me at all horrible service.