American Auto Salvage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Becky Shepard
a month ago
Ordered an engine in February, its now the end of March and we still have no engine, and cannot get anyone to answer the phone or emails. Very dissatisfied, and will be pursuing legal action!

  Starseed 39
a month ago
Your employees need to learn how to drive your trucks! Trying to cut people off and speeding down the road doesn't look good for your company name!

  Aaron Johnston
8 months ago
Have been trying to locate a engine control module for my Toyota Corolla. They had one for 75 unfortunately it didn't work in my 2010 even though alot of places say 09/10 ,work. Had absolutely no problem returning it. Employees all very friendly and polite.

  Rob Cook (Luxury Service Center)
a year ago
Laura was awesome!Checked part and sent pictures to make sure it was exactly what we needed. Super organized facility. Nice easy transaction and priced fairly. Will definitely use them again for our part needs

  Andrew Jack
a year ago
I have never been to this location but I can tell you that they work professionally as well as prioritizing honesty. I ordered a side mirror for my Lexus and paid for shipping all the way to NJ. It arrived on time, color matches perfectly and most importantly the lady who helped me from sales department was so polite over the phone. I ordered over the phone and paid over the phone which went very smoothly, took only couple of minutes. Who ever was making the part ready for shipping deserves compliments because the mirror was wrapped so nicely there was no way for it to get damaged during shipping which was my only concern. I'll be recommending this business to my friends as well.

  Dax Rich
a year ago
Went in to get a spare tire and within 5 minutes with Chris on the sales team, I had purchased the exact tire I needed. It was a hassle-free process, incredibly affordable, and the tire itself was brand new. I would definitely recommend visiting this store for any and all car replacement/improvement purchases.

  Joseph Kincade III
6 months ago
Eric Hopkins and Carol Holtz Don't respond to emails and leave you on hold for 27 minutes before sending you to Voicemail

  Elvin Duttenhofer
a year ago
Received faulty part, obviously these people do not test their merch before shipping, otherwise they would've noticed that the visibly corroded compressor was locked. This demonstrates lack of respect for my time, the credit costs I make and above all, TRUST!! Returns are seen as the holy grail of doing business and not caring about about the rest is the norm here. Being overseas I was denied return extention, an issue that wouldnt exist if they had tested the part in the first place. I will never buy from this disrespectful incompetent company again and I would advise everyone not to either . Ebay should ban shady sellers like this one

  Melissa Miller
a year ago
I cannot say enough positive things about Brook at American Auto Salvage. She is quick to respond, always sends *quality parts at reasonable prices! She is the original Boss Babe and will always be on my speed dial for recycled parts! Thank you for all you do, Brook!

  Viacheslav Elikov
2 years ago
Spent a week of my time and wasn't even able to send the item. I paid the amount they requested, but then they called me next day and increase a price for another 100$. I gave them my own label, but 4 days later they refused to ship package. Do not deal with this company, waste of money and time

  DaBuGzLiFe
a year ago
American Auto Salvage always has quality parts! Most of the time they always have something for you in stock. If they don't they can get it quickly for you some times even the next day. I'd like to thank Louis for always helping me find the parts I need. Great guy!

  jack mohammed
a year ago
This company has always been my #1 place to buy parts because of their professionalism and excellent customer service.A lady by name Laura Salas went above and beyond to satisfied my need yesterday.That was beyond my expectation.

  Dianne Pritchett
a year ago
Needed a donut spare for 2015 Chevy Malibu and they had one $64 and some change was the total. The staff were super nice. Really appreciated Chris's help in sales!

  tamara alford
a week ago
Great Customer service.

  Joel Finnie
2 years ago
Before purchasing the item I messaged the seller and asked if there was any damage. They told me there was not. When the item arrived the backup camera didn't work and there was damage to the paint in several places including a large ding.The seller sent me a return label but it required me to take it to a freight shipping facility. I talked to the freight shipping facility and found that I would need to package the item myself and that I would need a non-standard-sized pallet because of the size and shape of the item. The Shipping facility gave me a few ideas of where to look for such a pallet but I could not acquire one.I asked the seller if they would do a partial refund towards a replacement camera and repairing the paint defects. The seller offered a $100 credit but this was not enough to cover the damage.On Jun 16 I sent the seller a message: "When I get the pallet put together and packed to ship I will reach back out to you for a new shipping label. It may be a week or two as I am heading out of town. Thanks."On June 17 the seller responded: "Please let me know and I will write the ship team again for the label."After I got back from my trip I built a custom pallet and was ready to send back the item.On June 24 I messaged the seller: "I am ready to ship. Will you please send me the new label."I never heard back from the seller so I called their business. The person who deals with their eBay business "Jeff" told me that his operations manager "Jerry Shaw" was being difficult and refused to provide a return label even though we had been working together in good faith to get the item returned.

  Maribell Torres
a year ago
Laura is amazing. She is so friendly and even went out of her way to help me load tires into the truck!!

  Tania Arriola
a year ago
Laura always gives a good service, she is very helpful and focused on giving us the correct parts in the established time, ask for her

  Nicole Lewis
11 months ago
Brook is amazing to work with! The quality of the parts and price are just as good. :) sk11

  Ganet Hernandez
5 years ago
I discovered this company at a gas station I was only 19 at the time trying to find a really good insurance and this was just amazing. The prices, the people, the service thy provide. I couldn t of found a better insurance. I tell people how much I pay and they think it s ridiculous but overall the customer service and the insurance is just absolutely amazing and I love the people there, they really make me feel like I get taken care of and they gave me their home phone so anytime I need them I know that I can contact them and that s just great to me they make it so personal and that s what makes this place so much better.

  Joey Vivian
2 years ago
THEY DON'T STAND BEHIND THEIR PARTS AND DON'T CARE ABOUT CONSUMERS!!! This part was sent to me through a warranty company. We received a transmission for a 2017 Ford Escape, and the connector was soaked in oil. We cleaned it up, installed new axle seals, had to pull the pan because the label was bolted inside the pan. Installed transmission, as well as a new oem transmission harness. Test drove and had no issues, connector was not leaking and was holding on harness. After about 8 miles transmission started slipping and was not able to be driven any further. Had vehicle towed in and on inspection found that lower locking tabs on connector had broken off and connector was no longer completely secure to harness. Spoke with Jake, emailed him pictures and he said those don't just break, which is untrue because the transmission we just removed from the vehicle had the same problem. After arguing my point that we pulled on the harness to ensure a good connection prior to vehicle leaving and that it being oil soaked and that probably softened the plastic and once heated up the locking tabs broke off. He tried to say that something must have happened in the 8 miles the customer had it. The vehicle has a splash shield and was gone for less than 30 minutes when failure occurred. He claimed it wasn't there part that failed on it's own. He tried to get me to agree to 1 hour of labor when the repair would take over 3 hours (Alldata labor guide). Once I told him I wouldn't agree to do it for that amount they denied the claim all together. It seems weird that they were willing to accept responsibility when they could make the problem go away for a small amount of money, but when I wouldn't accept the low amount that would cost me money to fix their problem, they deny responsibility.I would advise any automotive repair shop or individual to exhaust all options before turning to this company that has no integrity.

  Rick Crain
5 years ago
Great people. Came in as they were closing to buy a wheel. They were pleasant to deal with even though they had to stay late. Part was in great shape. Turned out I did not need it and return process was easy. Wendy and Ryan are awesome.

  Yadira Due�ez
6 years ago
It's a very good place to find late model parts great people great service.

  Lisa McMillan
8 years ago
I've used American Auto Salvage 2-3 times now for various parts, and have always been pleased with their customer service and their fair prices. Each time I was able to call ahead to see if they had a particular part, and they'd always have it ready for me when I got there. These guys are great, and I highly recommend them!

  Libby Harkey
5 years ago
Amazing customer service. Brooke is the Bomb! We were able to find the part we needed and they went above and beyond my expectarions to help us out! Will call them.first whenever we need something! Definitely recommend!

  Matt Roth
5 years ago
First things first, if you need assistance, Gary is the best! I have been using Gray for parts for 20+ years! He seems to be busy most the time, but ALWAYS calls me back in a reasonable amount of time. His knowledge on parts, crossover parts, and his ability to locate oddball items is nothing short of AMAZING! They stand behind their warranty(if you get one) and rarely need it, however being salvage parts, they cannot always be tested. Would recommend ANYONE to get what they need here.

  Craig Keener
3 years ago
I ordered a motor from American Auto Salvage and was initially working with a gentleman that was helpful but then stopped communicating with me due to COVID, and then Brook Rodgers stepped in. I would give her a 100 Stars if Google would let you. The first motor was bad and she not only sent another one, but when that one needed additional parts, so more out of my pocket for the mechanic. She then sent another motor that was in great shape. She is the epitome of customer service if I ve ever seen it before! I would highly suggest American Auto Salvage for used car parts.

  Rocky Vincent
a year ago
Laura Salas was amazing and so so helpful and curious. We appreciate all her going above and beyond to help us get out our parts in a timely manner.

  Ricky B
5 years ago
Bought a door to replace my damaged one. Come to find out some of the parts internally were removed without being mentioned on their site or in person. Luckily we had the old door and managed to use those parts. Great customer overall.

  Carlos Villegas
3 years ago
I live an hour away, and drove to buy parts that they advertized. Next day, they canceled my order becausd they cant find their junk car. So, I had to drive again 50 miles to pick up part of my money ($800) and they should mail a check ($75) because they didnt had enough cash to pay me back.When I asked the seller about this, he was kind of rude, and he told me that there were more sellers.

  james wilmot
6 years ago
Brad is the man! always great parts for our Collision Center when Insurance companies require. Outstanding Service all the way around! Thank you for the great service in the past and look forward to a strong future relationship as well!