AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hector F. L
5 months ago
Top notch service by Hector even after after I was being slightly disrespectful. He changed my battery in an expedited way and had me out the parking lot in less than 30 minutes. Carmen was the manager on duty and she was very friendly which allowed me to ease my stress and anxiety caused by my battery in the process of dying! I truly appreciate the professional service! This was at store 3523.

  Nellie Corral
5 months ago
The store manager Carmen came out to where my vehicle was at to put a battery on for me. I was more than very happy with my service. My the lord repay her & she didn t want to take any money for coming out.

  Ruben y Diana Arrazate
5 months ago
I was passing through Fort Stockton on a rainy day and I ought to stop at Auto Zone to replace my windshield wipers , thinking the prices were reasonable, to my surprise I had to pay $60.00 for a pair of wipers when on Amazon they are around $20.00 the pair. The prices are exaggerated.

  Jose Torres
5 months ago
Want to thank Karen and crew for being very helpful with issue with a returned part. Good energy vibe , keep up the good work.

  Mandy Moncure
10 months ago
Ruben and his team were absolutely fantastic. My check engine light came on suddenly in the middle of nowhere. I was in full panic mode. But they were nice enough to check everything for me. My oil, fluids, engine, and did diagnostic testing to find the problem. I cannot stress how amazing their customer service was. Thank you again guys! 5 stars !!!!!!

  Tish McKee
10 months ago
The only reason I give them one star is because of the guy (I didn't catch his name) that initially helped me, if you can call it that! Charlie, however, rectified the situation quickly, and made it a pleasant visit... for as much as a visit over car problems could be, lol!

  Miriam Forgacs
2 months ago
Very neat, and personnel is always very attentive, they go out of it's way to help the clients. They came to my house to install a new battery..

  JJ Arida
2 years ago
We had a big problem and we stopped at Auto Zone in Fort Stockton, Texas. We were grateful and fortunate to meet Amy. We told Amy about our problem and please be aware this is near the end of the day on a Saturday. We had a major blown tire on IH 10 and Amy immediately started calling all the stores in town to see if anyone could help. She even talked with a MGR of a store and the guy told her he would check and call back. Nobody was open or had a the tire we needed. Well Amy gave us another lead about a little store down the road. Well guess she was right on as they were able to help. Kudos to AMY for great CUSTOMER SERVICE and caring. I have bought items from Auto Zone but from now on ONLY AUTO ZONE for me. Thanks to Amy for helping us! We don't have GREAT Customer Service like this anymore. She helped us and I am proud I met a person that cares and believes in GREAT REAL Customer Service! KUDOS AGAIN! Great job and Thank you!

  Michell Bailey
2 years ago
I have to say your employee Noe was GREAT!! He knew his stuff and didn't retreat me like a "Damzel In Distress." I am very savvy to my vehicle and he was professional and really knowledgable about vehicles. His insight and support helped me to travel 14 hours from Arizona to Huston, TX. I want to say Thank You so much for all your insight and help to get me to my destination safely!! Can't find good help like this these days!!

  Alma Garcia
a year ago
Your customer associate Ray was absolutely amazing! Answered all my question and went beyond in helping me replace part. Excellent customer service!

  kboze86
a year ago
What an amazing experience! My wife, two boys, and two cats were stranded in Fort Stockton due to a bad battery on my 2009 GMC Envoy. I was 1300 miles away in Virginia due to my military career and my wife and kids were driving from California to join me. The staff at Autozone were more than accommodating to help my wife, fix the issue and get her back on the road. They didn t have the replacement battery at the location (battery was under warranty) so Dee Dee drove over an hour away to another Autozone to pick up the new battery. Joseph installed the battery once Dee Dee got back and they were back on the road. Absolutely stellar customer service!! Forever grateful!! Highly recommend!!!

  Bernardo Hernandez
a year ago
Wow they went above and beyond to get me back on the road. Went through battery issues that ended up being an alternator that needed to be replaced. Ended up spending more time than I thought it would but they took good care of me and my vehicle!

  Heidi Rogers
2 years ago
Walked in looking for something simple. No greeting from anyone when you walk in. I found what I was looking for and proceeded to the counter to pay. After standing there for a while waiting to pay I ended up leaving and going down the street to another auto part store. There was only one person visible but you could hear the whole conversation from the office, which must have been more important than customer service.

  Levi Lopez
11 months ago
Rarely has the part I need but the employees are some cool characters. The social value outweighs the disappointment.

  sandi grant
10 months ago
Don't waste your time going anywhere ELSE. Scott with an assist from Tristan found parts for my truck, even though Auto Zone doesn't carry them. 10 STARS

  steve long
a year ago
My go to place for anything auto related, they diagnose your car for free, loan u tools to fix it, honor warranties and keep track of all purchases

  Carol Rios
10 months ago
Thank you, thank you, thank you!!! Doc went above and beyond to help get us back on the road. Great customer service!

  John Hoff
6 years ago
Irma and Robert were incredible. Passing through Ft. Stockton we stayed the night at a hotel and in the morning our SUV's battery died. Jump started we went to AutoZone for a new battery and when store manager Irma saw our family of 6 were in need of help (stranded with a dead battery, no tools, and an incredibly difficult battery to change out because it was under a seat in the back), Irma and Robert didn't hesitate to help us change out our battery.I can honestly say I've never received such a high level of customer care. Great job and thank you AutoZone. Irma made me feel like part of her family!

  Mark Este
3 years ago
On a drive from San Antonio to Carlsbad Caverns & Guadalupe Mountains , my wife and I stopped at Sonic in Fort Stockton to grab some lunch. After we finished, went to fire up the car...nothing. Freaked out. Looked up the nearest Autozone which is literally right next door. Luck was on our side. What was even more lucky was that Hector was working today. Hector came out, gave us a battery check, determined it was bad, got us the new one, and even installed it in for us! He was super nice and helpful, and prevented our chariot from dying in the Guadalupe Mountains. This place was great and totally saved us!

  Alphalogica
5 years ago
Robert and Erik had extensive knowledge of what needed to be corrected with my vehicle and gave solutions to remedy the situation. What's also crazy is how they could recite part numbers for Honda cars by memory. These folks need to be promoted to district manager positions. I was so amazed!

  Erin Morgan
6 years ago
Would recommend this place to anyone! Super helpful staff! Above & beyond... - We were in a Budget Rental Truck & needed the codes read for a check engine light. Jason at AutoZone was beyond kind & helpful. We ended up being in their parking lot for almost three hours waiting for a repairman. Jason stopped & made sure we were ok on his way out for the night in the middle of 40 mph winds, asked if we had food, drinks, & coats... AutoZone, whatever you're paying him is not enough!

  Alex Parker
5 years ago
Traveling from Houston to Big Bend, had trouble right outside of Fort Stockton but made my way to Irma at Auto Zone. I am not exaggerating when I say she was of the upmost help and professionalism. Great to know that good people are still willing to help when needed. Thank you Irma!

  Karen Gerloff
5 years ago
Great help to us as travelers. Sleet and burned out headlight. Helpful staff popped it in. Thankfully ours was a super easy install so no need to call the mobile mechanic. Thanks Auto Zone!

  Nia Harris
3 years ago
I'm from out of state here for an internship and was having battery trouble. The staff here went above and beyond to get me situated and back out safely on the road! I cannot thank them enough, so I hope this review is helpful!

  Andre Bethea
3 years ago
They weren't there when I came said be back in 15 mins called the manager he had no clue while they were gone so I waited then 2 ppl show and on the phone he said they were gonna go deliver a part to another store which seemed like a lie cause im sure the next store isn't 15 mins there and back and how do you explain 2 ppl delivering 1 part then when I got to the front counter to get my gas cap dude made it seem like its gonna be so hard to look up the part like bro its your job stop making excuses not to do it never had such a horrible experience at a place I will not be going back

  Autumn White
2 years ago
There was a man that worked three today. My 2 yr old boy was with me. The man was so nice ,he even bought my son a little toy car!

  Daniel Lopez
2 years ago
Very helpful finding parts and getting more info when parts are not available goes above and beyond their requirementsGreat service and extremely knowledgeableStore manager was very professional

  Joe Garcia
5 years ago
Friendly people, helped me get back on the road again. If your ever stuck and out of luck like me ask them about "X" the mechanic they'll get you to him, who by the way knows his cars, is fast and affordable

  Jr Madrid
8 months ago
Always good here. Great service

  Beast42 Gaming
4 years ago
I Love this place awesome service offer to assist the customer at all cost! Recommend anyone to go there.Keep it up Fort Stockton is greatful for you!