Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mickey Traveling gypsy
2 years ago
Where do I start first this store needs to be made an example of what a company should follow!And it s a 50 stars review Not 5!Mario Susan And Dan are a shining picture of Advance Auto Parts!We broke down on the side of the Highway in the desert on I-10 16 miles out they helped us get the parts so I could fix my Gas Pump!It was hot and sandy in the day and the night was extremely cold.There was a old tunnel under the highway it was like out of a horror movie.That evening we got it in and made our way back to Fort Stockton!It was massive stress off our shoulders!Mario Susan and Dan for the next few days helped us find the parts we needed!And went Way ABOVE and beyond any other automotive store!They pointed us to the right direction to a Great Mechanic and we got our other car issue fixed!These folks are what TEXAS is all about!They make TEXAS proud!I completely recommend this store over all others!The store and the people in Fort Stockton made it hard for us to leave.This town has a special place in our heart!Susan Mario Dan are like extended family to us!The prices for the parts was good and they had what we needed!They Actually know what they are doing!Thank you and God bless Small Texas towns like this!Advance needs to follow the example of this store!

  Landon Woodall
3 months ago
Dan is very professional and helpful will go out of his way to make sure you are taken care of a+ service in my book

  Sebastian Rent
2 months ago
Picked up online order, wrong air filter, won t let you return it. Don t order online apparently

  Paul Baresel
a year ago
The staff at this store are amazing. Broke down in old VW van on the way to Big Bend. Mario the manager is a top notch human and went above and beyond to help us get back on the road. His kindness and knowledge was exactly what we needed. We made it to Big Bend! THANK YOU MARIO!

  Alan Rutledge
a year ago
Had an amazing experience with the staff at this place. Broke down, bad alternator and dead battery. Mario the manager went above and beyond to help us get back on the road. He helped us retrofit an alternator that wasn t supposed to fit with custom brackets when no one else in town would even talk to us about it. Big love for MARIO!

  Denise Childs
5 months ago
Greeted when I walked in and asked if I needed any help almost immediately.

  Richard Job
a year ago
When our car broke down on a trip to Big Bend, all the parts store in town didn t want to help - we had a VW Van with a retrofit engine, so we needed help finding an alternator. One part store said we probably have a matching part, but we don t have time to go through them).But Mario at advance worked with us - he looked in the computer found one that had similar mounting brackets and helped us out throughout the day with finding belts/brackets that would also fit. The dude was amazing and Mario - thank you for saving our trip!

  Brian Munoz
a year ago
Walked in store and was immediately ignored when walked in. Waited until workers were done talking and asked for a hose to be made. Guy from back comes up to counter maybe supervisor or manager interrupted and said cannot be made and that I don t know what type of hose I need and he can t make it. Very rude staff. Will never go to Advance Auto parts again. Went to NAPA and line was made no questions asked and excellent service.

  Max Meridius
a year ago
I made a trip to Advance Auto the last week of July this year in order to try and find some Freon and Compressor oil. They had both in stock. I took two Freon's and one Compressor oil and went to the register.Upon arriving at the register. I walked up, set my Freon and Compressor oil containers down on the counter, they scanned them and the prices were not anywhere near what the shelf prices said. There was a six dollar difference in the price of the Freon. And a three dollar difference on the Compressor oil. I told the cashier what the prices on the shelf were and we walked over and looked at the price tags. I was informed that those were old prices. The price tags were dated 2021. The cashier removed the price tags off the shelf.Basically, I was told that the store does not honor the shelf price because the prices are changing so rapidly day to day that they can no longer keep up with them.My advice to anyone shopping at Advance Auto, if you are buying something, have the staff scan the item before going to the register so that you know what you will be charged.

  Chris Dennis
3 years ago
I was standing up there for 15 mins while two guys were just talking. Then when I was trying to get assistant one of the guys got rude. Then I went to O'Riley's and found out that it was 10 dollars cheaper and they are much nicer. Don't go here the worst service I have ever got from a auto parts store.

  Paul Bodenhamer
2 years ago
Very helpful and friendly staff. I had battery issues and they helped get me back on the road quickly and saved me a lot of money. Thank you to the Manager.

  Charles Edwards
5 years ago
The prices on the rack were marked one price and when you went to pay for them they said they were 3 dollars more then what was marked.. I took pictures of the marked prices and the manager pulled the tags and said I can only give you one Item for that price..She was informed Corporate was going to be called and said she did not care they can not do anything.. I am waiting for a call from the CEO himself reference this problem. Hope you too can find another job....

  Jeff Schindler
2 years ago
GM Mario Grijalva is a great example of how a company should work with the community and he stepped up.Allowing Portable Car Hoist to setup in the front parking lot and allow guys to work on their cars for a full day during#SickWeek2022#sickweek

  Levi Reindl
4 years ago
No loaner sockets, so they sold me one that was the wrong size. Took 1 use to find this out and went to return it without receipt and was turned down even though it had its plastic hanger. Found the receipt and went return it again only to be told they wouldn't refund it for being used. It looks brand new aside from minor fading inside from where the edge of the bolt made contact, oreillys down the road however refunded me every wrong part they've ever sold me, decide for yourself.

  MA
2 years ago
That is the best customer service I have seen in a very long time, and they had a huge selection on hand.

  Brandon Daniels
a year ago
Great group Susan Mario always try to find you the best parts

  _Akuma_ SHINIGAMII_DC5
2 years ago
Mario and another Employee went above and beyond after work hours in trying to help us out with a problem we had with another vehicle, we are grateful for their help

  Kevin Carr
5 years ago
Mario is not just a parts guy he truly cares about his customers. This place deserves more than 5 stars

  M.s Services-Account
3 years ago
They have the item that I needed. They have a sign to wear masks support the health of people. and yet they did not enforce it with the customers at all as well as not sanitizing any of the pens or payment devices or anything else that they were handling.

  David Dennis
5 years ago
This place has heavy duty truck parts and knowledgeable staff. The staff has been there for some time and goes out of their way

  Sammy Driver
a year ago
Pro- Good selection of nuts,bolts, and fasteners!Con- Staff could be more knowledgeable.

  elyzabeth hernandez
3 years ago
Mario great. He was willing to help us. He went out of his way. Very thanksful.

  Miguel Chacon
8 months ago
Mario's such a great help

  Peter O Romero
2 years ago
They were great hoses for my rig good job

  Chris Bogren
2 years ago
The parts guy really worked hard to find me the right radiator cap. Thanks.

  William Cramer
3 years ago
Great nice people very helpful Susan and marinate stars of auto parts 10 stars

  Nicholas Brown
3 years ago
They are open until 8pm! Very friendly and helpful staff. They are making my roadtrip

  Tera Maggard
4 years ago
They would not let me return the product they sold me the night before the wrong part still in sealed packaging with receipt the manager was very rude and didn't have time or respect for customers I do not recommend going here

  Julian Miranda
7 years ago
People are very helpful specially the guy Mario I believe is his name he was very helpful

  Rod Rosier
5 years ago
Visit went well, not too slow, I didn't need any help or advice while there.