Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jeremy Jones
11 months ago
I have taken two vehicles to Grimlock Garage. Both vehicles needed repairs from other mechanics after each vehicle left me stranded in Tyler traffic. Both repairs were things I was specifically charged for by Grimlock's Garage. Thankfully, the second vehicle broke down right next to Stewarts Donnybrook Automotive (Who had me on the road same day - 5 stars for them!)For these two repairs I was charged ~$3,000. One of the bills was ~$2,000 without any prior consent to what work was being done.Nice enough guys, but the least knowledgeable, timely and honorable mechanic shop I have used in Tyler. I am happy to change the review if they would like to do something to rectify their reputation.Services: Auto engine diagnostic, Oil change
Manda Welch
a year ago
I ve had different warning lights going off, whether it be ABS, traction or tire pressure, and called Grimlock Garage to see how much it would cost to run a diagnosis. I was greeted with a very friendly person on the other end of the phone that told me to bring my car in and he would run diagnostic without charging me an arm and a leg like the six other places I called. He gave me some sound advice and told me that if it didn t work that he had a solution that would not break my bank. I will forever go to these people from now on! Genuinely good humans! Thank you Steven Rogers for your outstanding customer service!!Service: Auto engine diagnostic
Roan Clement
a year ago
Great overall experience working with Steve. We are new to the area, and have definitely found our regular repair shop! I highly recommend Grimlock on all fronts; they were professional, friendly-- and they fix cars!Service: ElectricalService: Electrical
Hayley Brookshire
a year ago
Excellent service! Steve takes time to really make you feel valued. He puts a lot of effort into solving any issue at the lowest cost and the easiest process. He even took time to talk to my warranty company and gave me several options at several price points depending on what I wanted to do. I will never take a car to another garage!
william camilli
2 years ago
Lost turbo power in 2005 Turbo Diesel Golf TDI. Repair cost at the dealership was more than the car is worth. Read reviews from Grimlock Automotive Service which seemed to be very positive and genuine. So I called the shop and talked to the owner Steve and discussed his shop and cost. From the start he seemed very honest and upfront about everything. Steve and his men working for him know what they are doing and where very diligent in diagnosing all error codes and fixing them. In addition while putting in the new turbo there where a few other issues. Steve went out his way to drive to Dallas to get a part and fix all issues at a very reasonable cost. He kept me informed about progress and issues along the way and because of his honesty I ended up paying him about what he said the cost was going to be. He fixed the car as if it was his own.I would highly recommend him for any of your car problems. The car was even washed when I picked it up.Thank you Steve and your men for making it a wonderful experience.Service: Auto engine diagnostic
Miranda Robinson
a year ago
Our transmission went out in our car, grimlock garage was one of the only places that had a reasonable price not only to get the transmission but to install it also. They ran into some issues that cause some delays but they've been very understanding in our situation and worked with us on a lot of stuff they didn't have too. They always let us know if there was something else wrong that they had to replace.Service: Transmission
Hanna Demorest
a year ago
5 stars just aren t enough!! These guys are the real deal, and the best of the best. So kind, and informative, they kept me posted on my vehicle, explained everything, and are cost friendly! I won t take my vehicles anywhere else now, and I HIGHLY recommend them to everyone!!Service: Air conditioningService: Air conditioning
Sylvie D
2 years ago
I took my 02 F150 in for brakes and rotors. Should have been a 1 hr job but part supplier delivered wrong parts- twice (!!!) which required I leave the vehicle overnight. Steve went above and beyond by driving to Terrill the next morning for the parts and got everything wrapped up in short order after that. And, he honored his original estimate, acknowledging the delays and redoing of things wasn t the fault of the vehicle s condition or its owner. I can t fault anyone who would go to that extreme for a customer. Hard to find service like that these days.Service: Brakes
Miranda Wright
a year ago
Went to get my car checked to see how much it would be to get it fixed and it was very reasonably priced for the amount of work it needed. I did not end up getting it fixed as i still couldnt afford it just needed the estimate but my mom also is getting her transmission done there and so far all my family has had is amazing encounters here!
Dillon Barnes
2 years ago
On our road tip we had an unfortunate flat happen to our front driver side tire from a rather large pothole. We came in and they had us patched up and back on the road in no time. Even checked the alignment for us! Will remember these guys if we venture through Texas again!Services: Tires, Wheel alignmentServices: Tires, Wheel alignment
Cynthia Roe
2 years ago
I love these guys! Friendly,affordable ,quality work,fast service..I can't say anything bad about Grimlock. I have gotten friends to go ther for anything in regards to their vehicle! Your in great hands!Services: Steering & suspension repair, Body & Trim, Oil changeServices: Steering & suspension repair, Body & Trim, Oil change
Jack white
a year ago
Hey these guys are awesome they're really friendly and know what they are talking about when it comes to vehicles. I'm also buying a truck from there it has a little bit of a issue but they are going to fix them to make it right.Services: Transmission, Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Wheel alignment, Air conditioning, Brake service & repairServices: Transmission, Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Wheel alignment, Air conditioning, Brake service & repair
Daniel Bennett
a year ago
I called up there for a diagnostic ( which was free by the way) and they were able to squeeze me in the their busy schedule, thank you ! Even gave me a few pointers just in case I decided to do it myself. Save some money and check these guys out next time!
Robert Warrick
2 years ago
Bugsy went above and beyond taking care of me and my truck. My powerstroke has never ran this well! Cheapest diesel shop in town by far!!!!!
Asa Lindsey
a year ago
Very poor service and even ruder people.They would no communicate with me and were not helpful to me and my situation. 10/10 do not recommend.Service: Auto engine diagnosticService: Auto engine diagnostic
Cory Andreas
2 years ago
A very professional shop and all veteran owned. If you love supporting local business give these guys a tryServices: Air & cabin filter replacement, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Brake service & repair, Battery, Oil changeServices: Air & cabin filter replacement, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Brake service & repair, Battery, Oil change
Cory Metcalf
2 years ago
Fantastic experience. They finished my project on time and kept me updated on the progress.Services: Steering & suspension repair, Electrical, Auto engine diagnostic, Brake service & repairServices: Steering & suspension repair, Electrical, Auto engine diagnostic, Brake service & repair
Rosie Hauser
2 years ago
Great place to get your repairs done.
Sabrina Rodgers
2 years ago
They took excellent care of me!
JUMPiKO
2 years ago
Professional and local, people you can trust.
jameson mahoney
2 years ago
Honest folks