Cardinal Towing & Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lynn M
5 months ago
Dispatcher is incompetent and dismissive. Tow driver disregards police officers instructions and car owners request. Then my car is not even at the location address on website. Dispatcher lied saying it was dropped off but doesn t want to give location. Sat at the tow yard for over 2 hours waiting. Stole my car. Trust I have police handling this matter. Hell if I can rate this company a zero star I would. Whom ever rated this place a 5 star is a joke and a liar just like the dispatcher. **Update just picked up my car from them which was less the 12 hours of time lapse but these scammers charged me for 2 days storage. They towed my car from the accident site at 3:14 pm on Nov 1st made it to the tow yard at 3:34pm completed paperwork at 5:38 pm according to the itemized paperwork. I picked up the car today Nov 2nd released at 2:54pm. So make it make sense on how is that 2 days storage. Cardinal to is a big joke and the dispatcher Angel is lair they seen a payout and ran with it. Avoid them if you can.**

  Joni Nevill
4 months ago
My vehicle was parked in the parking lot on private property. I was parked adjacent to a marked fire lane (not tow away zone) but had received permission from management to park my truck and trailer there while I awaited for the parking lot to clear. I went upstairs to my room to deposit my things and wait for the parking lot to clear of obstruction so I could park elsewhere. During that time, a tow was initiated by the tow truck driver, not at the request of the hotel, which granted me permission and not at the request of any city official police department or fire department. After contacting the tow truck service, the dispatcher was very rude and hung up several times. Subsequent phone calls were not answered from multiple individuals, including hotel management, and law-enforcement. We then went to the location of the impound facility, which is clearly marked Vehicle Storage Facility. Signage required to by law posted clearly stated vehicles release 24 hours a day with one hour notice. However, we could get nobody to answer the phone or respond to the location.I have several concerns with this incident, the first of which is the obviously illegal, towing and impoundment of the vehicle trailer and tractor carried on it. Concern number two is the fact that they will not answer the phone nor respond to the facility as required of a VSF of their nature. Concern number three Is the absolute lack of professional, courtesy, exhibited by the staff that answers the phone or in this case refuses to answer the phone after the first call.I have already filed a complaint electronically with the TDLR regarding the tow truck facility and the permitted VSF and will be contacting in person today. Businesses like this, that operate outside the normal bounds of professional conduct, or the codes : laws and regulations that mandate how they should be run cannot be tolerated. Businesses like this, give all the rest of similar nature, bad names. There is no telling how many times this company has illegally towed vehicles, and collected fees that they were not lawfully, entitled to.I have every intention of falling this complaint through both civilly and criminally And holding these individuals accountable on all levels.

  dave singhall
2 months ago
These clowns love to leave multiple tow trucks parked in the road blocking half of the only east-bound lane of the street next to their yard.

  Denis
a month ago
It's the worst service in all of Dallas, without staff in the office for more than an hour, disrespect, They should come and annoy these people for their bad work.