Toliver Ford of Mineola

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rivka
a week ago
Never had a bad experience with Toliver. There are dealerships closer to my home but I gladly drive the 45 min to Toliver for all the PM and other work on my 2011 F150. The staff is friendly and actually able to answer questions. I always schedule appointments so I'm in and out fairly quickly.

  BDavis Martin
a week ago
Excellent Customer service by Sabrina at this location! Stopped in needing an oil change and vehicle inspection. They were very accommodating and Sabrina very helpful and courteous. I plan to make Toliver Ford my place for my vehicle maintenance and repairs. Thanks very much!

  John Icenhower
a month ago
I ve never been a fan of buying a car. But this experience was about the best you could ever hope for. Nick Owens made the experience pleasant and stress free. He helped us get the car we wanted and allowed us to try it out to make sure my wife liked it. The folks at Toliver Mineola made the whole process easy for us to work through and take home an awesome vehicle.

  Tonie Davidson
4 months ago
We had absolutely the best car buying experience dealing with Nick Owen. If you are looking for a friendly caring experienced professional he s the one Don and I recommend. Thanks Don and Tonie.

  Jason Cave
a month ago
I went in for service so I can only speak on that department. The staff at the service counter were very friendly, honest and helpful. The techs that looked over our car were very thorough also. I m sure the sales team is also great. With the economy the way it is, I can t say I ll be verifying that anytime soon myself. I do intend to buy another Ford in the future and I m sure I ll be stopping by Toliver Ford first.

  Colton Lewis
a day ago
Brought my truck In for a transmission problem. Warranty work. Was told an internal failure 3 weeks later. On the 6th week was contacted and said it was a software issue. The technician made an assumption that it was an internal failure. My truck was up there for 54 days I was only contacted or called back 5 times in that period. Was impossible to get ahold of anyone that had a clue until I went up there personally twice. Won t ever take any vehicles back up there. Poor communication and poor work ethic. Also the truck still isn t fixed I went up there and got it so I can take it to another shop.

  Veronica Scarbrough
2 weeks ago
I made an appointment for 11 AM for an oil change, inspection, and two recalls that were "quick adjustments", while scheduling I asked if it would be finished by 130 or so bc I had get back in time for my kids pick up from school. I was assured that would not be a problem. I dropped the car off around 11, then left with a friend for lunch and came back around 1240. The car was still in the same spot and had not been pulled back to be started on. Disappointed in the service and communication overall.

  jill turner
3 months ago
Just a shout out to Nick Owens at Toliver Ford in Mineola Texas! I returned to this dealership after a great experience last buy, called Nick and told him what I was looking for. Nick found EXACTLY what I was looking for and had me in it same day ! The entire experience was worry free! The fiance team made it easy , and made me feel like he was in my corner. Love this place ! Love my new ride!! They made it easy.

  Keith Sparkman
3 days ago
Great service and communication! Got all of my warranty issues solved.

  Brad Wilson
a month ago
Toliver staff always make sure I amTaken care of. They get my vehicle serviced and back to me quickly. I purchased the truck there and from the purchase to current I have always had good experiences with them.

  Stephen and Sandi Dutton
a month ago
I have mixed feelings on this visitDrop off was fine-was within my appointment1st day called at end of day and my person handling my truck was fired, so didn t receive any notifications, I asked if my truck was ready and they needed an ok to even work on my truck, why was I not asked that earlier, so you could get started, so ok was given end of day.Called at end of next day, to find out parts are on order and would be possibly 3-4 days truck would be ready (why are rotors and brakes not already housed). Ultimately I had to call for updates at end of each day to get update on status.When it was ready, I got to give the people up front props for staying a few minutes past close to get to dealership..Thank you, that really helped!Some good things, but some things to work on as well!!

  Debbie Dearick
3 months ago
We made the drive from Ennis to Mineola to purchase our 2023 Ford Explorer on 01/06/2024. I had chatted with Nick Owen via text so he pretty much knew what I was looking for. Nick definitely made our buying process easy as well as the credit department. We would definitely make that drive to purchase from Toliver Ford of Mineola again.

  Helen Peters
a month ago
I called Tolivar Ford in Mineola in regards to a recall on my Ford Fusion. They were very prompt in scheduling an appointment to get it taken care of and the mechanic was courteous and professional. Very pleased with their service!

  Michael Gonzalez
5 months ago
Scott in service was fantastic. He made sure my issue was taken care of in a timely manner with complete professionalism. Also Cody in sales was a great help, very knowledgeable answered all my questions and is continuing to assist me looking for a new truck. everything was very pleasant Thanks guys.

  J G
5 months ago
I recently enjoyed working with Cody, the car salesman, and Mitch, the sales manager, at a Mineola, Texas, dealership. I cannot say enough about the outstanding sales experience they provided. I had been searching for a good deal on a vehicle in a massive city like Houston, TX, with a population of 2.3 million people. Still, surprisingly, the great deal I found was located four hours away in Mineola.Their unwavering commitment to customer satisfaction sets Cody, Mitch, and their team apart. Despite a few unforeseen issues on my part and with the vehicle I was interested in, they went above and beyond to ensure everything was right. Their dedication to making the customer happy is nothing short of remarkable.One of the things I appreciated most about Cody and Mitch was their respect for my time. In car buying, spending hours waiting around or dealing with salespeople who aren't upfront about pricing and options is not uncommon. But that was not the case here. From the moment I expressed interest in a vehicle, they were transparent and honest, providing me with all the information I needed to make an informed decision.Cody's knowledge of the vehicles and willingness to answer all my questions were exceptional. He made the car-buying process feel smooth and stress-free. As the sales manager, Mitch demonstrated outstanding leadership and ensured that everything was handled with the utmost professionalism.Kenny also played a crucial role in ensuring a seamless experience. His support and dedication were greatly appreciated.Cody, Mitch, and Kenny have set the bar high in a world where excellent customer service is often hard to come by. I can't thank them enough for helping me find the perfect vehicle and ensuring that all my concerns were addressed. If you're in the market for a car and you're willing to drive a few hours to get the best deal and service,I highly recommend paying a visit to this dealership in Mineola, Texas. Cody, Mitch, Kenny, and their team are living proof that exceptional customer service and doing the right thing are possible and can make the car-buying experience enjoyable and memorable.Thank you all for going the extra mile to make this a fantastic experience!-JC

  Andrea Jones
3 months ago
Took our 2022 Ford F350 with 35000 miles on it in for a check engine warning light on Tuesday... were told that they were checking it out at 430pm and would get with us as to the problem. Never received a call. Finally called them on Wednesday afternoon, they stated that a sensor needed replaced, they had to order, part would be in Thursday AM and truck would be ready by Thursday PM. Thursday afternoon at 430p had still not heard from them. Called - they said that the part had not come in, let them check on it. They checked, said there was a "glitch" in the ordering and part did not get ordered - had we not called, no one ever would have known this since that was the first they'd checked on it. They said ordering it right now, part will be in Friday by 10am, truck will be ready on Friday afternoon. Just called to check on status at 130pm since we haven't heard anything and wanted to make sure part came in. Told us technician is working on it now, but can't guarantee it will be done by 6pm, might be Monday now since technicians don't work on Saturday. Communication has been been absolutely horrendous - had we not called each day, part would probably still not be there. This is not the first time we have had communication issue with the service department. The last time, they "forgot" to let us know vehicle was finished for 2 days. We finally drove to the location to check since we could not get anyone to return calls.

  Lauren Bailey
6 months ago
Amazing service one of the best car buying experiences we have had so far we would definitely buy from Toliver Ford again. The sales man was very nice never pushy very knowledgeable. The financial part was a super easy and fast. We will definitely use Toliver in the future. Thank you for such an amazing experience.

  Kevin Johnson
5 months ago
Absolutely Outstanding! Diagnosed issues within a day, ordered parts, and was back on road in a few days. My wife needs her truck to get kids to school and to work so timing was very critical. Jeremy, his service department, and technicians/mechanics were all Awesome! Jeremy especially. He went above and beyond to get everything covered by our extended warranty. We have been customers of Toliver ford for about 6 years and they are far above the rest. Thank You very much!!

  Sarah Sinclair
2 years ago
Went to here to go get my sister a car and the lady, Erica Martinez, my family and I met made our experience even greater than what we thought it would be! She was so nice and outgoing and really made us feel happy about our purchase! Not only got a car but made a wonderful friend along the way! Definitely recommend buying from here. A very genuine group of people.

  whitney vick
a year ago
I called to make an appt to view a truck on the lot. Mike Freeman answered all my questions, was very attentive to our needs, And helped us get the truck we wanted!! Big shout out to Mr. Slade though for finishing up the back end of our deal. We really appreciate the smooth transaction. Plus we love our truck!! Will definitely purchase here again.

  Lance Smith
3 months ago
It's been while since I bought a vehicle from a dealership. Nick Owen was my salesman. He was straight to the point and the buying process was taken care of quickly. Myself and my family members have purchased vehicles here in the past. We will continue to do so.

  Quinn oertwig
a week ago
Excellent experience. Easy process start to finish. Would recommend anyone shop here for their next vehicle.

  Jana Icenhower
a month ago
Nick Owen was great! He was not pushy. He answered all our questions and was very helpful. We'd highly recommend Nick!

  Frank Dillard
a month ago
Toliver Ford in Mineola made the whole buying experience great. I got a great truck, at a good price, and enjoyed doing it. I would recommend them for your next vehicle!

  Morgan Lowe
3 weeks ago
My experience with Toliver was exceptional and convenient! Shade really helped me while dealing with my insurance claim and just really made the process so easy for me!

  Marvin marshak
2 months ago
I recently had a bad experience here but was contacted by service manager Jeramy. I do believe everything is resolved. He is a great guy and definitely understood the problems and is taking steps to clear things up. I sincerely appreciate that he took the time to talk to me.

  Ryan Key
a month ago
Cody was awesome to deal with and the finance manager was quick. After dealing with the games Tyler Ford played we were happy we went to Toliver

  George Lewis
2 months ago
Call to make an appointment for the same day. They had an open slot. I arrived, they promptly changed the oil. Great customer service. From scheduling to check out.

  Andy Dickerson
a month ago
Purchased 4 vehicles from this dealership, purchased my last one a year and half ago for $56,000 put 23k miles on it and they offered $36k trade at the most. THe one I traded in.. I bought from them in 2018 yet I go to trade and it seems i lose $20k off the top everytimeNot gonna keep giving repeat business and referralsVery disappointed in today's visit

  Michelle Bach
5 months ago
My name is Lloyd Bach, this is under my wife s account.I set up an oil change on line, it came up with a price of $49.95. While at the service center the tech showed me the Incan filter and the air filter, I told him to go ahead and replace them. When they were done with my vehicle I went to pay, the tech said my total was $295.47. I told him what it said online when I set the service up, he told me because of the 2 filters I purchased and the labor to replace them is why my bill was so high. He was able to go into the system and find a $30.00 discount for a total of $265.47. When you look at my bill I m being charged $53 for the oil change $56.28 for oil and $10.98 for the oil filter. This whole bill is ridiculous. I purchased my wife s vehicle while it was Longhorn Ford and purchased mine from Toliver Ford, I can tell you after what I been through with just an oil change I will not be doing service with this company again. Lloyd Bach