Big Tex Trailer World - San Antonio

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Moises Cantu Jr.
a month ago
Great purchase experience. Highly recommend! Thank you Tyler for all your help!

  jaidee Ubiles
7 months ago
The store reps was awesome great personality and his partner working to make sure trailer was ready great guys ! Good job Tyler ! Don t change

  Candy Coronado
2 years ago
My Salesman Tyler L., was amazing through the whole process. From getting online quotes to showing me all about my new 18 trailer to signing the final paperwork - he was on top of everything! Made the process so much easier and me being a newbie to trailers he gave me the confidence and expert advise I needed to drive off the lot. Great great great service!

  Arnold Gonzalez
5 months ago
Friendly and quick, don't remember the tall gentleman with glasses with the awesome attitude but very happy with the purchase would recommend.

  Reymundo Alaniz
10 months ago
I purchased a 5 ana haft �6 trailer people there very friendly thanks for everything you all did for me. Very happy with my trailer.

  Rogers Rangers
2 years ago
Tyler Ludwig at the Elmendorf Big Tex Location was extremely knowledgeable and helpful from the over the phone quote process, to a speedy no hassle sale. He had me out the door with my new trailer in less than 1 hour. You can see that everyone enjoys working at this location which I observed was fostered from the leadership team under Jonathan Smith. I don t generally write reviews or ask for peoples business cards so I can mention them by name, but this is an above average crew and I would recommend driving a little further to do business with this location.

  Jimmie Fitz
2 years ago
Long story short, after the warranty department at big Tex manufacturing informed me, against my better judgment, that I needed to put grease between my magnets and my armatures. I had been in able to track down a braking issue due to this and I finally took it into these guys. I worked with John, the manager, and Izzy, The shop tech, and together we figure it out after removing the hub that the manufacturer was wrong. Now I understand that these are Dexter axles and Dexter brakes, but big text Manufacturing gave me the incorrect information. Just like if you have an issue with your Cummins in your ram truck, you call ram typically and they will give you the appropriate information. After it was done and said, after checking voltage, after ohming out magnets on my own believing that the magnets needed to be greased, again I confirmed with the manufacturer three times asking are you sure because that does not make a lot of sense and he informing me absolutely it prolongs the wear, I spent approximately three hours at the place of business, John decided to only charge me a hours worth of labor because of the bad advice given by the manufacture. John and his company here in San Antonio run a honest great business and they have earned a customer for any future incidents If I can t solve them myself. Thanks again guys.

  Thor Almighty
2 years ago
Got a Great deal on a dump trailer had the size we wanted and the buying process was quick. Also nice to have the warranty and full service from any Big Tex dealer in the country.

  Layton
7 months ago
I wanted to share my experience that i had with big tex trailer world in San Antonio, Tx. My big tex 40ft trailer that i had purchased new about 3 weeks ago from a big tex dealer in Fl ended up having a massive failure that was caused from a manufacturer defect. The trailer failure happened right up the road from the big tex trailer world in San Antonio, so i had brought the trailer to them. The guys at big tex trailer world (the store supervisor John and the front counter/office associate Tyler) worked very hard with the big tex warranty company and the big tex dealer that i bought the trailer from to find out a solution to get me back on the road asap. They were able to jump through all of the hoops with warranty and do a complete axle swap on my trailer in the same day to get me back out on the road. Big thanks to John, Kyle and the technicians for professionally and efficiently handling the situation!

  Norman Anthony
a year ago
I, like so many others, had a great experience with salesman Tyler Ludwig. Very attentive, and squeezed as much as he could out of the cost of the trailer. Manager John Smith was also very courteous and helpful throughout the process. I can t speak for the trailer yet, due to just buying it yesterday, but it s done very well so far. Followed me all the way home and stayed where I parked it last night. Hope for a great relationship.

  Jesus Perez
5 months ago
Awesome customer service from JC and they have the best Price on BigTex trailers

  Pj Heckle
8 months ago
Thanks Tyler Ludwig.. He made it so easy to walk in and walk out with a new trailer

  Adrian Villegas
a year ago
We recently purchased a trailer at this location and was very pleased with the customer service they provided. Tyler our salesman did an excellent job in helping us select the equipment trailer that fitted our company needs. The entire staff was friendly and very attentive when it came to answering questions and setting up our trailer. I will definitely return to Big Tex Elmendorf for future purchases.Respectfully,Adrian VillegasRapid Rooter Plumbing Services

  Ethan Valdez
a year ago
Had an AMAZIN experience! Tyler at the front desk made the process of purchasing my first trailer with my father easy and understandable. Lastly, Jay explained the trailer and the wench to us, also gave us tips on trailer maintenance.

  Steven Medrano
2 years ago
Unbelievable never had customer service like Tyler at Big Tex. Always have what we need when we walk inn.

  Michael Medellin
7 months ago
Great service from the team Tyler, JC and Kevin always go the extra mile for our company!

  Frederick Hawkins
6 months ago
Awesome, helpful customer service. Will return in future. Thanks!

  Amanda Ross
3 years ago
The staff is super helpful. Bruce was on top of things and gave me a great deal on a new trailer. It was a hassle free experience. I can't ask for more than that for a business transaction.Update: After a few days of road testing, I can say that my new cargo trailer meets all my expectations. I am very happy with my purchase.

  john f
a year ago
Got my brand new trailer home and hubs were leaking. Took it back and was told it would be a couple of months to change my splash caps, took it back home and did it myself. Went in two months later because I had another splash cap leaking was told someone would be with me shortly then it seemed everyone went to lunch waited for 30 minutes before I left. About a year later went in for something about 30 minutes after they opened and a couple employees were complaining about people waiting for them to open. Won t ever do business with them again bout my next trailer at nation wide trailers, they are better and have awesome customer service.

  Aces Wild
2 years ago
Great customer service. Freindly, proactive sales. Cody went above and beyond to help find my parts and Tyler was a great help in helping find a trailer to fit my needs. Will buy here again, and would recommend to anyone needing trailer or parts.

  Angela Arguijo
8 months ago
Very helpful on an electrical problem both Kevin and Tyler helped us with a lot of patience.

  Rene Cruz
2 years ago
Sale person was very helpful.I had a very good experience when purchasing my trailer. Our salesman, Tyler, made the whole process quick and easy for me. Would definitely recommend this place to others interested in purchasing a trailer.

  Bobby Cashmer
a year ago
I work for Alpha Machine and Repair and we outfit our work trucks with beds and parts from Big Tex in Elmendorf , all the parts guys are very knowledgeable and Kevin the parts and service manager has always been a great help

  Dawn Boyles
2 years ago
We bought our trailer here a little over a month ago. Had a tracking issue. Drove 1 1/2 hours and they "fit us in". We really like these guys....very helpful and friendly. We will make the drive again for our needs!!!!

  Cesar Rodriguez
8 months ago
This is fastest, easiest trailer I ve ever bought. Tyler the front counter rep. Knows his business.

  David Gonzalez
a year ago
Tyler was extremely knowledgeable and helpful during my trailer purchase for my business. Will return for the next one and recommend to anyone looking.

  Jorge Martinez
a year ago
I must say that the help we got here was exceptional I have nothing bad to say about the staff or the store, I will say if anyone needs a trailer or any kind of accessories this is the place to go .thumbs up to you all at Big TexTrailer World San Antonio ..

  Henry Hereford
10 months ago
Great service, great price on parts. Very knowledgeable on what type of trailer you need.

  Elijah Hernandez
a year ago
Tyler in parts this guy makes parts look up easy. Called a different Big Tex dealer and they couldn t look up by vin. Tyler took the vin and made parts look up easy and parts were correct.

  Rochelle Gonzalez
5 years ago
My husband & I came to Big Tex Trailer World only minutes before they were scheduled to close and were given the most attentive and courteous service. We found the perfect trailer for our needs at a very fair price. Darin our salesman, is a true asset to this company in our opinion. He was polite, friendly, honest and just an all around good guy!We are thankful to have given our business to this very reputable company & look forward to buying future equipment from them.We highly recommend Big Tex Trailer World to anyone looking to purchase equipment.Thank you for welcoming us to Texas!Rochelle & Nick