Walmart Auto Care Centers
3.8 (176)
12236 Montana Ave, El Paso, TX 79938
(915) 255-4039
walmart.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Torigaming ramirez
3 months ago
First time doing my oil change and my engine cover broke off they don t want to take accountability first and last time very disappointed
Jamiee Soliz
8 months ago
Didn t want to do my tire rotation because they said there was something wrong with my tires. Went to go get it checked and they told me they had no reason not to do my tire rotation. I think they were just being lazy because they had so many people.
Emi
a year ago
Literally what is the point in being open if you are not going to provide the services you advertise... lazy workers .-. do not recommend . You might as well clock out if you aren't willing to work the time posted outside and on the website..Service: Oil changeService: Oil change
JD H
a year ago
Hardly get an answer via phone, best to go in. It's good, in a way, because they get your service done faster instead of wasting too much time fielding calls. However it does get frustrating when you're shopping for price estimates, etc.
Rick James
10 months ago
Fast friendly serivce i was not expecting to be in and out with service completed in such a timely manner thanks walmart team on Montana.
David Flores
a year ago
DO NOT GO TO THIS STORE!!! They are a waste of time! Tried going two hours before they closed for an oil change but was denied because they were closed it was 5! The sign clearly said 7! The Automotive manager is LAZY and WILL NOT HELP YOU!
Ezequiel Juarez
2 years ago
Took my vehicle to purchase all four tires and I also purchased the headlight lens restoration. I had to take my vehicle back because one of lenses was not cleaned properly but when I payed for the services I was not told any thing about that lens and the extra protection I got for the tires
FlyHigh5
5 years ago
They are committed to their people and respect warranty very well as long as you keep the receipts. Last week I had bad car battery for a while and decided to take it to Walmart and had it replaced with new one free of charge. Battery was about 2+ years old and was supposed to last for at least 5 years. Now new battery is all good.
Rudy Liggins
5 years ago
TERRIBLE CUSTOMER SERVICE.... I drove in at 7:05 AM. The attendant tells me that he'll start the oil change on my truck as soon as he puts out some display tires. At 7:40 AM he calls me and tells me "the guy that comes in at 7AM called in" and that they won't start on my truck until 8 AM. I asked him...Why did you wait until 7:40 to call me. You just wasted 40 minutes of my time. I then tried to talk to the automotive manager and she trys to give me some excuse then just turns and walks away as if annoyed that I was asking why my truck was not being worked on. Last time I go to that automotive department.
Karina Garcia
4 years ago
This place is awful! So a few months ago they sold me some tires that were a little bigger that recommended size (that s the way I bought the car). I just went back to get a flat fixed and service was refused because the manager said that I had the wrong size tire. I told them they sold me the tires. So you can sell me tires but can t fix them? You guys are disgusting. I m sticking with discount tires. They have integrity!
Jose G. Loya
4 years ago
I bought tires here and they couldn't install them they said. I bought two and per store policy I would need to buy all four. The rep kept offering for me to talk to his manager over and over again. Ive bought one and they've installed. Very frustrating situation. I have a friend who can install my tires which is why I left but all and all the situation seemed very dumb.
Omar Alonso
5 years ago
Guy outside telling everyone about the 3 hour wait for an oil change. It was only 45 min ...seems like they don't want cars to go there for service. They should pay by the job not per hour.... Maybe it would work out better for Walmart, employees and the customers
William Martinez
4 years ago
I appreciate the friendly people that help me to understand they're stock that they carry and where to find it. They carry discounted items that you would not be able to buy at such low prices such as Radiator antifreeze oil and all the special liquids that are Vehicles need are discounted less than the regular auto parts stores out in the city although they do not carry large parts for our vehicles but all the liquids that it takes to run the vehicles you can find there or if you need lights electrical fuses hitches balls excetera excetera
Joshua Apodaca
4 years ago
The employee didn't speak English and asked me if I spoke Spanish so he could explain the warranty to me. I had a car battery that was still under warranty but from what I could understand he couldn't replace it until I charged it at wal-mart, took it back a second time with paperwork and proved it had a dead cell. Problem was that they didn't have a battery charger. On to another Walmart to see if they have a charger and speak the english
Jimmy Martin
4 years ago
Went in for a oil change. Waited 45 minutes to a hour and they told me that they don't have the tool to take off my oil drain plug(14MM socket). Never going back again
Jorge Rivera
4 years ago
So sad a billion dollar company and only one register open I don't see them lowering their prices but they want you to self-checkout yourself basically do the employees job and don't get paid for it or at least give a discount if we use the self-checkouts yeah right and then you have the police officer that supposed to be watching for the customers safety and gets paid $50 an hour on the phone texting probably watching Facebook who knows
Draugadrotin n
2 years ago
Took more than 3 hours for a tire balancing/rotation but atleast the staff was courteous.
Alex Robles
4 years ago
Very knowledgeable and helpful staff. The wait was a bit ridiculous (3.5, hours) but they did a great job on my car.
TheAngryMichaelShow
3 years ago
Took my car to get new two tires in the back and they balance my tire and put a weight on it and these rims are aluminum and I talked to Joe the manager was disrespectful and they didn't want to fix the problem so don't go here bunch of bs Joe I'm going to the top to fix your ugly attitude to me and just walked off if I was working there I take all you guys on worst place to go if I can have you a 0 star I would.
Gloria Garcia
4 years ago
Worse experience ever. Don't bother and waste your money and time with them. Decline service and still charge me for service.
Ernesto Cortez
a year ago
Service at this Auto Care Center was excellent. Very customer friendly staff.
conrado duran
4 years ago
So far have not had issues with their work. They service my vehicle in a timely manner.
JCR Lemon
4 years ago
Bought tires at a different location. Had a nail on rear right tire three days later. The manager at this location said they could not fix it. Went to the store who sold me the tires and they said the other store never wants to work.
Krystal Adams
5 years ago
Plastic covers were left in the car and no one called to tell me my car was ready even after I left my number. I was expecting my phone to ring, not hear my name over the intercom, which I didn't.
Steve Marquez
4 years ago
Long wait times, by long I mean long. Hours of waiting time. They do not update you on times. Cheap is the positive.
omar pz
5 years ago
Tire balanced took a little longer than expected but good service all in all. Also great pricing
Kris
5 years ago
Fast friendly service most of the time when they're not busy, weekends are pretty packed,
EMS_13
5 years ago
First time was great service but the second visit was not good at all.
Zak B
7 years ago
Worst customer service. Not qualified personal, I will never go back to this place. Don't go there!! You will loose your time and they will messed up your car!!
Trisha Koep
5 years ago
These guys who work here are really sweet. If they don't have something you need in stock, they'll call other locations to find it