Pronto Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zaid
3 months ago
By far the best service in El Paso! I have taken several Vehicles here over the past few years and I'm never disappointed by the professionalism, speed of service and honesty. Extremely difficult to come by in this industry.

  A Kings Mom
2 weeks ago
I had a great experience getting my car fixed. Victor was very quick to help and price was reasonable. I will forever be a customer. Thank you!!!!!!!!

  Mitchell
a year ago
Staff is super friendly. Josh did a great job installing my lights and did it quick, couldn t be happier with the service. Definitely am going to recommend to friends and anyone else looking to get any type of automotive work done.

  Blanca Garcia
11 months ago
We took in our car they took their time didn't rush them but then they called that the car need a new starter which my husband had already put in one brand new! So he went for it to take it for the warranty but this wasn't the original one they switched it with one the had markings of a junk yard!! Then they threatened us with daily fees even though we had paid half already and made a agreement of when they finally had started the car we could go for it. And our front window was cracked and had scratches which it didn't have when we took it in!! We just wanted to get it out of there he was threatening to get a lien on our car!!

  Jos� Santiago
11 months ago
Very, very pleased with the prompt service on my Aunt's car. Mr. Valenzuela is Definitely on top of Business! Strongly recommend his auto shop. Thanks again

  Ernesto Fernandez
5 years ago
Excellent service at Pronto. Tiffany and staff were extremely helpful, knowledgeable and friendly. They gave five star service both at the front desk and in the actual work to my vehicle. They did all the work with my insurance company. I barely had to talk to the insurance agents at all. I would definitely recommend and use their service again.

  Daniel
3 years ago
Victor and the staff were great. I had spark plugs and drive belts replaced on my vehicle. Great work, great Price during these co-vid financial hardships, and my vehicle runs perfectly. I have already recommended his shop to my co- worker.Service: Auto engine tuningService: Auto engine tuning

  Jan O'Hare
2 years ago
I was traveling solo, far from home. I had driven all night and parked in front of the shop. The kind technician said they would try hard to fit me in. They fixed my car very reasonably, and I've always meant to write a glowing review, because they were so kind and did excellent work. Thank you all.

  Gil Hernandez
4 years ago
This place by far is the biggest ripoff you ll ever find. I entrusted this shop on a few services for my truck such as a differential/gear swap on my Dakota and came to find out they never tightened down the passenger side nuts/ bolts to the overhanging bracket correctly which have gone missing and broken the overhanging bracket to the diff housing. To put the cherry on top they also misdiagnosed a transmission issue (PO882 open/short circuit on the TCM wiring harness) I had as well costing me well over $1500 for the rebuild it never needed and when I took it to then for them to honor the warranty they only solution they came up with was that it needed a tune for a KN Hiflow air filter and MIT upgrade for the intake system I installed. When I finally got back my truck one of his techs also broke my E-brake latch which was never replaced under the circumstances. Even after I left his shop Victor incompetently tried to contact me saying he wasn t liable for any misdiagnosis, damage and refused to service and honor any warranty that my truck still had as services done under. I hope that establishment rots to the ground and the owner gets what he has coming to him.

  David Vasquez
4 years ago
I found this auto repair shop about a year and a half ago and they are great on price, time of service for repairs, etc. These guys are great go see them and give them a shot. I'm so glad I did, so far they have fixed my Ford f150 and Hyundai Veracruz SUV on different occasions.

  Pam Shields
5 years ago
We were out-of-towners coming back from El Paso to Hueco Tanks State Park when the engine light came on in our Jeep and we had engine fluid on our side runner. We had to pull over and make a call. Victor and his team took care of us right away. They arranged for a tow truck to take us to his shop, diagnosed the problem (we needed a new radiator), and had us fixed up and on the road again, within 24 hours. Victor went above and beyond - driving us (and our two big dogs), back to the park while the Jeep was getting repaired. Uber couldn't have topped their service!!! They are an highly competent, caring, and honest group that do great work. We highly recommend them - with our heart-felt thanks.

  S&A Jones
6 years ago
Great service from an extremely professional business. I highly recommend for anyone that needs repairs for their auto.I needed a new alternator and spark plugs. Service was quick and inexpensive. 5 stars.

  Yvette Martinez
4 years ago
I had to have my alternator replaced. The staff were knowledgeable and charged a fair price. The manager offered a military discount which was greatly appreciated.

  Kimberly Ukaegbu
5 years ago
Called to ask what do he think it will cost to fix something and he came off a bit rude. I have always called up there to get help, i was gonna go bring my alternator up there as I promised tomorrow but the guy turn a good willing customer off with his attitude.

  Ty McFadden
4 years ago
Pronto auto repair exceeded my expectations finishing my car in only a couple hours at a price much lower than I expected! 10/10 would recommend this repair shop!

  Victoria Miller
6 years ago
Fair prices! Will explain in detail on what needs to be repaired to your vehicle and how long it will take. Great work.

  el pleve
2 years ago
Best Mechanic Shop in town, fair pricing. HIGHLY recommend.speak with Victor.Service: Engine repairService: Engine repair

  john roberts
3 years ago
They fixed the steering on my Subaru for a cheap price. The car drives better than everServices: Steering & suspension repair, General repairs & maintenanceServices: Steering & suspension repair, General repairs & maintenance

  accumulator 512
7 years ago
I came and they fixed my brakes in less than 30 minutes.i was surprise good job guys..

  irma z
7 years ago
i needed a tune up and when i took my car in they finished in 30 minutes i was surprise...good job guys...

  Willow Jones
8 years ago
I reccommend this auto shop.They work hard to keep your car running ood.Excellent job.Victor

  Joseph Shipp
7 years ago
Extremely professional. Honest and informative. This shop has earned my strong recommendation!

  Jonathan Ruiz
3 years ago
Ive been going to this Shop for years there very fast honest and friendlyService: BrakesService: Brakes

  Lorenzo Chavez
2 years ago
Good place to get your vehicle fixed.

  George Duchene
a year ago
Fast , good price and friendly

  ayalita01
3 years ago
Awesome inspection in and out like a fast food restaurant

  Carley Purser
2 years ago
In and out vehicle inspection, too easy!

  jubeeb123
3 years ago
Fast, in and out with car inspection thanks

  Jose Vasquez
7 years ago
Does great work!

  Juwan Prado
7 years ago
Great shop