Honda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carlos DeSanta
6 months ago
First off, I have been coming here for years and have bought a few cars from the dealership. Always a satisfactory experience.However, this time in particular, I went to them for repairs, and was NOT informed that for extensive repairs they contract another business to repair them. Upon receiving my vehicle back, there is new damage and missing parts.I know it is not necessarily this establishments fault, however, they should have been transparent about sending my car to another offsite and unrelated shop.Will be taking my vehicle to a reputable shop next time. Highly disappointed.

  Neil Gray
4 months ago
Excellent experience Herman the body shop manager was on point body repair top quality !! Both Herman and Juda the GM under promised and over achieved!!Excellent service !! Highly recommend

  Raul Reveles
6 months ago
Outstanding service center. I ve been servicing my Hondas here for years and the quality of the work is still top notch. If you have issues bring your car here don t go anywhere else and waste your time. these mechanics will get you right and they re quick too!

  Claudia ramirez
6 months ago
Excellent service!! I took my Honda CRV for body shop repair, I was very pleased with excellent work done. I highly recommend this shop, Defenitly if I ever need repair or maintenance for my Honda will come back. Special thanks to Mr. Herman Maynes, excellent customer service, helped with all my questions, very nice and professional.

  Jannette Mondragon
9 months ago
Bobby at El Paso Honda is absolutely amazing. He takes care of your car, keeps you informed and gets you back on the road. I dread going in for service but Bobby makes it a great experience. Thanks Bobby!

  SERGIO BARRIGA
a year ago
At 10:00am I took my 2018 Odyssey to the maintenance shop, because of a "Check Engine" light came on, they told me that it had to be connected to the "OBD" computer (On Board Diagnostic) along with $160.00 plus, and it would take about 2 hrs. And they will call me when they finish. At 12:30pm I called to find out the status of my Odyssey, I was told the mechanic was at lunch and they had no idea of my vehicle status, but they would call me, before I know, it was 5:00pm and never got a call, when I called they said they still had no answer, the next morning I called at 10:00am I was told that they still had no answer, so that's when I told them that I was going to pick up my Van and take it to a reliable mechanic, at that time I was told that the mechanic was working on it, to give them till noon, I got called at 12:45pm to tell me that the vehicle sensors need recalibration and it was fixed. 26hrs. For a 2hr. Job? And still had to pay, I don't think I will ever take my Odyssey for maintenance there again.

  Jessica Pilson
a year ago
I made an appointment for diagnostics on a check engine light. I arrived early and was told to come back another day. I came back, early the day I was told and left the vehicle. 6 hours later it was not touched yet. I asked what was going on and was told it'd be a few days before they'd get to it. No one communicated anything to me, if I hadn't asked, I don't think anyone would've bothered telling me anything. I took my vehicle and left, we went to Honda on the west. The were great and most importantly, they communicated with me.

  SuperMisterkay
a year ago
Not that great. Service is packed but parts is a ghostown. I went in for a part. Waited in the lobby for 15 minutes. No one in sight. When I was finally helped. They wanted make, model and vin. Someone asked for a price for a battery and they wanted vin and mileage.

  Andrea Young
2 years ago
I went here to get my vehicle serviced about three weeks ago before taking a trip across the country. Robert "Bobby" was LITERALLY the best! My car had just hit over 100,000 miles and he made sure that everything on it was properly serviced and explained everything to me. He spoke in terms I could understand and didn't try to overcharge me on things I didn't need. I would trust my car to him again absolutely. Ask for him by name when you come here. He will 100% take care of you.

  Rosie Vasquez
4 months ago
Great service from the maintenance department. Thank you!

  Rey Castillo
8 months ago
Wanted almost 4 grand to change motor wire harness and ECU just to tell me that it would not fix it just let them hook up to and try to diagnose I'm all for making money for work but that is ridiculous when I took it to a random guy and he told me what it was a 45 dollar part will never go back and on top of that bought a car from them will never do business with them again

  Mark Stinson
a year ago
Scheduling service online is easy-peasy. Sticker shock at a few of the prices, but it's full-service. There is a courtesy shuttle if needed, but there may be a significant wait. Service reps were very friendly and helpful. It's mostly the pricing that's pulling it from 5 stars.

  Patricia Gutierrez
a year ago
Took our Honda because of an airbag recall. Took in at 2:30 and we were called at 4:45 the same day and they told us it was ready.Oscar R. was courteous and professional.All the guys at the shop were busy getting the vehicles out.Thank you!!

  Liliana Olalde
a year ago
Awesome experience at this Honda Service center. Bobby was really honest and helpful. It was so nice that he was able to save me money on my repairs. I always appreciate when people are honest.

  Gloria Gutierrez
a year ago
Oscar was able to help us quickly. Our car went in for an airbag recall. We took it in at 2:30 and picked it up at 4:45 PM.

  Luis Estrada
3 years ago
Great service techs, prompt, courteous, and efficient. My review of one star is solely on honda warranty's. I had the same issue last year with the battery which I brought the vehicle in and it was the battery again. Honda does not warranty the battery even though they replaced it just a year ago.

  lucas hahn
4 months ago
Like to have the genuine auto part! Thank you!

  Pam Beightel
a year ago
Great service, very helpful, and very knowledgeable about the different service's offered. All the employees have a wonderful and smiling faces when you are greeted at the front door.

  Tyrone Boogie
3 years ago
Sally service manager, Gemma pines sales.Made me feel welcome. With in the 1st 30 minutes I brought a truck.Ladies... keep up the great work.

  Jessica Angerstein
2 years ago
Israel helped me get in and out with no hassle. Thank you for your professionalism and quick customer service; even with your spill (hurt his shin) he made it happen.Service: General repairs & maintenanceService: General repairs & maintenance

  Rebecca Olsen
3 years ago
Customer service is awesome here, my daughters plates came in and we walked in and out in 10 minutes, the guys put it on for us immediately! Great place to buy a car, definitely recommend them.

  Daniel Torres
4 years ago
Surprised that even with an appointment I waited 1 hour & 55 minutes for an oil change. Bobby at the service area was kind and friendly. Also surprised that the total cost was $30.37, however they do suggest other services be done.

  Lin Mooney
5 years ago
I didn't have any problem with them.... Was promptly taken home while they fixed the recall...... My service man is very nice & helpful...... I'm pleased with the service I get at the Lee Trevino........ The CORPORATION was not as helpful on my older van when the replacement transmission ( from a recall) died on me, had to pay for it's replacement......THAT was unfair........ serving people are nice.

  Javier Jimenez
3 years ago
I took my Honda Accord in for body work.Mr Sierra told me what had to be done with the Insurance co.The body shop did a fantastic job.I highly recommend El Paso Honda.

  mario montes
3 years ago
4 times took me to get a flat tired fixed.....even though I have road hazard coverage. Feel extremely disappointed of the "professionals" trained for Honda.Rather go to a lub N go services

  Luz Elena Sotelo
a year ago
Thank you for helping me how to work my car it's a new brand new car and I still don't get it so bear with me if I go for some ceiling stuff that I don't understand.

  Kathy Chandler
3 years ago
Really nice vehicle's. Service was very professionally handled. Thanks for their service. Check them out!!

  Doug Ackleyvisd
4 years ago
I just went in for the recall notice but they made it easy to complete a couple of other things that I wanted to get done also.

  Mike Rodriguez
2 years ago
Came here to get my truck windows tinted. I was in and out in about 46 minutes. George in service was a pleasure to deal with

  Joe Hernandez
a year ago
Went for oil change. They found other issues to maintenance on the 100k auto. Gave me reasons why maintenance was needed and cost.