Casa Ford Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shane Knerl
4 days ago
Jesse Baird's service was a complete professional. They really helped our whole family out. We will definitely be back.

  Sandra Limon
3 months ago
Took my truck in because the engine light was on for a fuel sensor. It was also in need of the service at 80k miles, so $3.1 K later for new brakes, new catalytic converter, new spark plugs and some other stuff and two days later it was ready. Everyone was polite and professional and my Rep Sergio kept me informed via texts. Only complaint was on the front end of the process- I booked an appt online, I show up and they tell me that process is unreliable but I should get a call right away to schedule something, I did get a call but it was 3 days later. I would recommend fixing that disconnect because more and more customers prefer digital communication. But overall it was a good experience and I will be back.

  Grant Livingston
3 months ago
Had my fleet van towed there after a bad experience with Viva telling me nothing was wrong with the vehicle. They properly diagnosed the issue and it turned into a full transmission rebuild under ford warranty. They listened to my description of how the vehicle was behaving and they addressed every single issue. When I picked it up they provided a very thorough and professional writeup of everything they found and repaired. A+ service, I'll be taking my van here from now on

  Ernesto Nieto
2 months ago
Jose Borunda at the CASA FORD service center sets a standard for customer service. His attentive and friendly approach puts customers at ease, ensuring a pleasant experience. Jose goes above and beyond to address concerns, offering knowledgeable advice and timely solutions. His exceptional service earns my highest recommendation. THANK YOU -EN

  Brie Bentley
3 months ago
I don t like leaving reviews, especially bad ones, but in this case I think it s more than fair and people should be aware of what they re getting into when going to this dealership. I also had to heavily edit it to get it into one review. It s a whole Saga and the full review will be on yelp and everywhere else I can put itThe very brief version is- we bought a car from Casa Ford a year ago, having researched and wanting a reliable family car we found a 2014 ford escape with way less than 100K miles at casa ford. We brought up transmission issues we found while researching this model year and the salesman Robert, actually told us Ford Proper figured out it was a shift solenoid and the part was ordered and it would be repaired, and that he even felt it slipping during our test drive. Th backup camera was also malfunctioning-either a black screen with contact your dealership or an upside down picture. We purchased the car with the understanding that both the transmission and the backup camera parts were ordered and repairs would be made to mitigate issues and fix the camera. From the get go we have had nothing but problems, including delivery of the vehicle not being on time twice. Getting a flat tire with in the first weekish of having it, only to find the spare that came with the car was also flat and rotten which left us stranded for hours on the highway, it was like pulling teeth to even get them to replace the spare and we were out the cost of new tires on a car we literally just bought. So much for that 172 point safety inspection. The parts we were expecting for the transmission and camera were back ordered, and we called every few weeks and asked when we took the car for oil changes and always got the same story back ordered for a year, which I don t believe, getting stranded on the side of the highway again with transmission problems that we were promised would be mitigated, only to find out the parts we were expecting were never actually ordered and magically the backup camera parts were in two hours before I called to complain. Imagine that- a year after we ve been asking and I m stranded on the side of the road with the exact problem we were promised would be avoided and *poof* parts are here! Except not the parts we need, or the ones we expected because Casa Ford got motor mounts instead. Because your husband said he wanted new motor mounts that s so stupid it doesn t even make sense, especially since my husband is a mechanic and our biggest concern WAS THE TRANSMISSION! Car salesman are known for being slimey and Casa Ford is no exception. I kept getting those automated messages from Casa asking Are you or anyone you know interested in getting a new car? And a few weeks ago I responded to to stupid robot after seeing the message and looking at my black backup camera screen with I m interested in getting the backup camera I ve been waiting a year on fixed! And of course I got no response. This salesman, Robert, even though he was the one that said Ford had a fix, felt issues during the test drive, and swore up and down it wouldn t be an issue tried to use my frustrated response to their robot as some sort of admission that the transmission wasn t an issue!!! So if you didn t know, they can see and respond to those automated messages but if you have a legitimate problem THEY LL JUST IGNORE YOU AND TRY TO TWIST YOUR WORDS AND FRUSTRATION! So here we are now, stranded between duty stations, we trailered the car (a whole debacle in itself, due to the not-quite 172 point inspection again and missing eye bolts) took it to a dealer close to us and $7K TO REPLACE THE WHOLE TRANSMISSION for a car we paid $15k for ALL IN ONE YEAR OF DEALING WITH CASA FORD. I am wholly expecting some sort of rectifying efforts on their part but until that happens I HIGHLY RECOMMEND YOU GO LITERALLY ANYWHERE ELSE!

  Alma Gonzalez
5 months ago
It took 14 days for repairs, it took me calling our warranty company for them to kind of understand. Our warranty has $120 rental coverage but that did not stop them from charging us the full amount for the rental. On top of that Mr. Borunda wanted to charge us a deductible that did not exist and he took credit for paying the rental vehicle which is connected with them. So for a $279.57 rental the received our $279.57 plus $120 from our warranty. They should really pay close attention to what they do, it s very unprofessional and everything that was good about CASA is gone. It doesn t feel like it use to 20 years ago. Last time we buy from them and last time we use their service department. I rather pay more and get the proper treatment and help that we PAY for.Services: Electrical, Auto engine diagnostic

  Autumn Ray (Wake-Up)
4 years ago
Our experience was very good. We came in for an oil change (we are on the road camping from Oregon) and they noticed one of our turbos was leaking. Unfortunately we were not able to get the truck back to them in time to get it fixed that day and needed to wait til Monday. It was promised to be fixed by 1pm Monday and it was! The service advisor Ivan Sanchez was fantastic and we thank him for his attentive work.

  Arthur Ibarra
9 months ago
I had my Lincoln serviced and the Lincoln advisor provided the BEST CUSTOMER that I could possibly receive. Ask for Jose

  Randy Bustillos
7 months ago
I bought a car here late 2021, not even 2 year ago. And I bought EVERYTHING they threw at me. All the warranties and dealer warranties they offered.Now my car is giving me issues with the power seat. It stayed locked in the forward position when I was cleaning it, and it won t go back anymore.It is August 28, and they told me they didn t have any appointments for a diagnostic until October 20-something.What s the point of buying all the extra stuff, having a bumper-to-bumper warranty, if you can t even be seen for over 2 months for a diagnostic only?Completely outrageous. This issue itself is making think twice about ever buying another car at this dealership.

  Sharbel Haj
3 months ago
I only go to the parts department and I work with only 2 friendly guys that are really good at what they do and experienced!

  D.C. Collier
3 months ago
I have put a million miles on HD pick-ups, and the service here is head and shoulders above any other dealership I have ever been to. I did not purchase my truck here and my treatment was better than if I was family.Dennis is the man, he might seem busy because he is, due to his exceptional service!Update: I had a brake job done on an F-350 here. Well I went to replace my pads and turn the rotors myself. I was surprised how well the previous brake job was done. Usually when I follow up a dealer service, it motivates me to not ever take it to a dealership again.My present truck is eating coolant, I know the problem. I explained the problem, to 2 other repair shops. Both of those shops plug in the computer, tell me it's a sensor, fill it up with coolant. Send me on my way....yet my oil level grows. I'm sending the truck here to get properly diagnosed, and relief from my insurance/repair facility that totally botched the job.

  Bruce Flynn
10 months ago
Took my 2009 Ford Ranger this morning for AC service. I had originally gone in last Thursday but was told that I would have leave it but nothing would be done because of them being closed on Memorial day. So I decided to keep it for the weekend and return on Wednesday morning. I arrived at 7:45 and spoke with Jose Borunda. I provided him with the contact info for the warranty plan that I am paying for. He mentioned that he had worked with them before. He said they would do a diagnostic on the unit and report to the agency and to me. Everything was fine up to that point. I inquired about the shuttle service and was told that the driver would be back shortly. I asked if I needed to sign up and he said that the driver would go look for tme in the lounge. After about an hour I went to look for my advisor who said he hadn't seen the driver but he would be back shortly. After over two hours I once again approached him to inquire about the shuttle. I was told he was in Sunland and would be going to Horizon. It would be at least 45 more minutes before he arrived. At that point I became upset. It was now 10:30 a.m. and aI had been there almost 3 hours. Instead of him saying he was sorry for the wait and doing something for the customer, he chose to do nothing. He could have gotten it a Porter and offered for him to take me home. But apparently that does not exist. TAKE CARE OF THE CUSTOMER! After almost 3 hours I went and asked him for my keys and told him I was taking my truck to Shamaley. Did he apologize, did he try to convince me to stay? No! He said he would be right back with my truck. I will never go back to Cas Ford or any Casa dealership for service again. Service does not exist. Be careful taking your vehicle there. Should have asked to talk to a Lowenfied.

  L A B
9 months ago
Nobody greets you, you drive in fir service and everyone has there own agenda, as if they dont need your service, when you finally get some attention your interrupted by a very important phone call, which seems to be the priority over your physical presence. And at the end your told to come back, they are to busy.

  Emily C.
a year ago
My car was taken in 12 days ago because of grease leaking from a tire. They said it was not safe to drive, but no one was available to see exactly what was wrong with it. They also said I couldn't get a rental car until the exact problem was known. They said they would call in 2-3 days to let us (my husband or myself) know we could bring it back in. I was left without a drivable car and no other options. 6 days later, they still hadn't called so, my husband took it back in. He was told that he could not leave it there to wait for repair because the specialist that would need to look at it was not there. They told him to bring it back next Monday (7 days later). I have been without a car and given no other options for 12 days.Service: General repairs & maintenance

  Em Candler
a year ago
My car was taken in on Feb. 7th. They said it was not safe to drive, but no one was available to see exactly what was wrong with it. They said they would call in 2-3 days to let us (my husband or myself) know we could bring it back in. They also said I couldn't get a rental car until the exact problem was known. I was left without a drivable car and no other options. 6 days later, they still hadn't called so, my husband took it back in. He was told that he could not leave it there to wait for repair because the specialist that would need to look at it was not there. They told him to bring it back next another 7 days later. 2 weeks without a car that I am expected to continue to pay for seems unreasonable to me.Service: General repairs & maintenance

  Juan M. Luna
6 months ago
Service advisor Jennifer kept me informed about everything going on with my service, which is how ALL service advisors should be- in my opinion!

  Chanel-Dezzoi Scott
a year ago
My first experience wasn t that great, but my second time going there I had Crystal as my service advisor instead and she was amazing. She was quick and kept me up to date on everything.Service: Vehicle InspectionService: Vehicle Inspection

  Bridgett LopezHernandez
a year ago
We waited in their show room and they had a big screen, couches, popcorn, cappuccinos, hot chocolate, coffee and bottled water for free. The salesmen were courteous and very efficient. It was a very nice experience.

  Deborah Thornborrow
a year ago
I updated my comment on Google . But no problem . Jesse is an incredible person . He made me feel really great , especially after a minor situation . He looks you in the face . Before I left he made sure I was happy . He has a way about him very professional AND kind . Thank you again Jesse.

  Dolores Ramirez
2 years ago
Very bad customer service, no sense of urgency. I scheduled my service oil change and one tire replacement; dropped off vehicle at 8 am they said it would be ready by 11 am. I came to pick up at 12pm and car was not ready. The service advisor the only female said give me 15 min it should be ready they just need to put the tire. I said ok, I need to pick up my kids they re out of school. 30 min later and the excuse was they need to replace the sensor they are working on it. All this time I see the car still with the donut tire and no one near it. 1:10 pm and car is not ready I had to send for my kids they had been waiting for me. These people don t seem to care, I scheduled the appointment 48hours in advance and still all these excuses. The keys were handed to me 1:25Services: Tires, Oil change

  Gene Sayson
4 months ago
Offering great rides with all the bells and whistles you need.

  Cassie Ciares
2 years ago
I didnt get work done here because the worker said he was weeks behind in work and in order to get my seatbelt looked at, I'd have to leave my car there for a week or week and a half. And I obviously didnt have that much time on my hands to give without a car. He did suggest another ford dealership to go to, but as I assumed he was telling everyone the same place I figured going there would be just as long of a wait. He was honest though and thats much appreciated.

  Katina D. Cutrer
a year ago
Very helpful staff. I did not have an appointment but they still got me in & took care of my car quickly.

  ronald hennes
a year ago
As ALWAYS treated 1st Class by JESSE BAIRD my Service Advisor and car maintenance by CHRIS my Service Technician. These CASA FORD staff members are total professionals and 100% customer service focused. They are efficient, explain clearly what they recommend to keep a vehicle in great condition and could not be more personable in their demeanor. That is why I always have my vehicles inspected and serviced at CASA FORD El Paso And shout out to CRAIG COLTHARP Service Manager Services: Auto maintenance, Oil change

  Agustin Vasquez
2 years ago
Awesome people even on an extremely hot day!!!! I went to visit Oscar in finance, but as I locked my truck, I immediately noticed I also locked my keys inside my truck. The service guys are terrific - we all laughed a little on my situation; but seriously, they opened my truck in less than a minute. Wow!! At no charge!! I saved a lot of cash, thanks to the great attitude of the Casa Ford personnel.

  Horse With No Name
2 years ago
Met with Oscar (Supervisor) who assigned my work order to Jesse. They both followed up with me on the work needed to be done on my SUV. and the promise s made were kept. I feel they both gave it their best to make sure the work was completed as agreed.

  Jacob Tyler
3 years ago
Had extended warranty on my F150 King Ranch and brought it in with an appointment on a Thursday morning first thing. They didn t get to it till Monday the car rental only covered six days. However they only work 5 days out of the week. They had my vehicle and told me that they hadn t even ordered the parts they were on back order due to Covid I understand that however they should ve informed me that I wasted my six days with my rental car. They did not even have a shuttle car. I was out without a vehicle had to ask to take my truck instead of letting it sit here at the dealership and then to call me when the part arrived. The date was set for March 12. On that day the part never came they were still missing one piece I brought my truck in and I was told it would be done at 1600 (after five days of working on it. Thursday- Wednesday). Still not finished. 1640 still no truck. Wish, Ford would look into this and take some action. I do not recommend this location unless you own a dodge.

  Robb Randall
3 years ago
Great service! I live in Las cruces so didn't really want any issues, Casa delivered. Drove in, every one was masked. Took care of a little paperwork in the truck. Waited for service to be done(oil-n-stuff) about an hour fifteen ( which is normal to me). Cashiers office completely social distanced, and I was on my way.

  Eduardo Figueroa
2 months ago
People and place very nice. Congratulations.

  tomas molina
3 years ago
I experienced very bad service. I took my truck in to have a recall part installed. I had an appointment for this service. It turned out no one ordered the part. My truck was there for a week.I was called that my truck was ready so I picked it up. I was charged for a recall they said because of the miles it had. When I picked it up I noticed a burned oil smell. The next day I noticed the smell getting worse so I got underneath and checked the transmission. I noticed a bolt that wasn't screwed in and oil was leaking. If I hadn't looked underneath it would have ruined my transmission. I can't believe this is the Service from a Ford Dealership and a Carfax site.