Bravo Cadillac

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  nayeli saenz
2 months ago
We enjoyed our experience so much. From the very first day of looking at vehicles. With such a busy schedule we connected through phone and were able to drive in to the dealership and test drive and do our paperwork. Ricardo Payan was our sales man and he did an amazing job, from his friendliness, kindness and to providing all we needed through the signing process and even now gets in contact with us to ensure all is still well and we are enjoying the vehicle. My mother is beyond happy! In the future we will definitely consider coming back to Bravo Cadillac.

  Heather Brown
6 days ago
Manny was great and professional from start to the end of my service. He made sure while they fixed a small leak with my engine that I had a rental for the few days they worked on my car. He did follow-ups letting me know the progress of my car. I've never been disappointed with the service department.

  Sandra A. Hoey
3 months ago
I want to give Kudos to Bravo Cadillac for the outstanding service and professionalism. Joselyn Rascon our Sales Consultant went above and beyond for us. Shemade us feel part of the Cadillac family. Kwazy, Hector, and Monica were awesome in making sure everything fell into place to get our new car. Thanks! Hoey-Rivera's

  Norman Rodriguez
3 weeks ago
I had an excellent experience having my wife's Cadillac Serviced at Bravo CadillacThe professionalism offered to us by Jesse our Service Writer was outstanding. We have an aftermarket Wheel & Tire Protection Plan that wasn't even purchased at Bravo Cadillac - but through another source - It's an excellent plan and one of the wheels on my wife's Cadillac was damaged by a road hazard. Jesse contacted the Company - they approved the repair and he took care of all the details. He was excellent in his job - his customer care - and making sure the car was serviced and repaired to our satisfaction. Furthermore - we didn't purchase my wife's car at Bravo Cadillac - but Jesse was not concerned about that - he was focused on giving us the best customer experience we could have.And that we did. We will be back for Service and future car purchases.It was an excellent experienceThank You

  Ernesto Marquez
a week ago
During a service visit do not lie to get business through your doors. I was told 3 separate occasions that my vehicle would be ready same day since the parts were available. The worse part of all was the so called recommended repairs. I was told my coolant and water hoses were leaking and my windshield camera couldn't be calibrated unless I spent $900+ on oem windshield. The estimate repair for hose replacement was another $900+. After waiting extra days, the hoses have no leaks, and an expert told me the windshield is correct and dealership is only trying to make extra money off me.

  Claudia Hernandez
a day ago
Very hard working people that care for their customers and give them the best service and make their dream come true. Like me I bought my first car on my own no co signers or nothing I love my equinox thank you Bravo Cadillac staff thank you Mr Brooks Joseline and all the finance deportment that make it happen. Thank you. Claudia Hernandez

  Marisol Rodriguez
2 weeks ago
Joe in coalition gave the best service possibly offered. Very courteous, professional and polite. Joe made sure my vehicle needs were not only met but exceeded my expectations.

  Ernesto Sifuentes
a month ago
Newly remodeled dealership but most importantly, they make you feel welcomed and at home. The young lady that booked my appointment was very friendly, positive and had an awesome attitude. Thank you Angie for helping me book my appointment, that in itself made my day!!

  Sonia Favela-Esparza
4 months ago
I'm impressed by the excellent customer service demonstrated by Jo, my Service Advisor. He went above and beyond to assist me. Even though my tires weren't rotated because the lock to the tires wasn't anywhere in my truck, he was kind enough to ask his manager if they could replace the locks. I admire Jo for going above and beyond the call of duty to assist me. I look forward to taking in my truck for service again. I have sent all my family & friends to Bravo Cadillac so that they can have the same awesome experience as I have. Thank you

  Dereck Wyatt
9 months ago
EVER was a talented sales guy. I bought a 2023 Escalade. He look are of me from beginning to end. Also, service is great there. I ve used them for service for the last five years. Currently selection is a bit low, but that seems to be a world-wide situation. Overall these guys are awesome -for car dealers!

  Jess June
3 weeks ago
Austin was great!!! Thank you to Mr. Christmas as well for making my new car purchase experience wonderful!! Great service and Austin went above and beyond to put me into the exact car I wanted. I couldn t be happier. I will continue to do business with them in the future! Nothing but good things to say! -Jessica Armendariz

  Lorena Gomez
8 months ago
Juan Gonzalez , is a very professional salesman and will go out of his way to make you happy. Makes you feel welcome and will make sure you are well taken care of. We are returning customers to Juan. This passed weekend we purchased two vehicles from him. We will continue to work with him, even if he leaves Bravo.

  steve s
10 months ago
Extremely happy with the work done on our Corolla at the Bravo Collision Center. The turnaround was quick and they handled the insurance claim flawlessly. Special thanks to Jaime and Enrique who were there every step of the way. A definite recommendation!

  mike barnes
a month ago
Outstanding customer service and support. Salesman Rick Payan was honest, professional, and very knowledgeable regarding the vehicle we purchased and made the entire transaction very easy. In finance, Ms Joslyn was not only professional but very quick. Could not have asked for more. Thank you to all.

  Vicky Schafer
4 weeks ago
My sale consultant Juan Alderete is so awesome and understanding. Every question I asked he answered them. He went out of his way driving to my auto insurance to pickup copy of my policy. I never saw in all the times I purchased a vehicle someone do that for me.

  Eddie Robles
a year ago
I ve purchased 4 vehicles from different dealerships and this has by far been the worst experience. I purchased a 2017 corvette being told it had no accidents, was promised the car would be buffed out, but soon found it all to be untrue. First off the sales team tried adding an extra 2500 on the deal before I signed but I noticed the numbers didn t add up to the numbers we agreed to. I was about to walk out but then they fixed it and said it was their mistake. I forgave them, and I signed the contract. Within a week I took my car for a paint job, and got it buffed out and did some extra things to the corvette. The mechanic noticed there was a crack on the frame that s caused by accidents. I checked carfax and saw it had over 3 accidents, and my salesmen still said it had no accidents. I didn t tell him I knew the truth already. Just wanted to see him lie again as he sent me pictures of car history that didn t match the info I had. He recommended I returned the car because it looked like it was covered up. I did exactly that and Bravo tried claiming I hit a speed bump that caused that. I was upset and told them I had it for a week , so they ended up recalling my vehicle. I was told that the car would be auctioned off and I d receive my truck back from the trade in. They refused to refund me for the paint job that was given on that corvette. Now it looks way better than the condition I was given it in the first place. They ll obviously make their money on the auction yet refused to compensate me for the money I spent. It s not my fault the inspection team didn t find the crack in the frame. And I m thankful to at least have taken it to a mechanic because it wasn t the plan at first. Now I m out 1k from a paint job I did on that corvette, and it could ve been worse. Wish it would be resolved.Before/ After on the work done to the corvette at the shop.

  John Ballejo
a month ago
I bought five Cadillacs at Bravo Cadillac El Paso, Texas and I have confidence in my Service Representative Mike Rodriguez and the maintenance team in providing excellent service. Customer care is their top priority. Expect to be greeted by the best professionals. Excellent Team Bravo Cadillac Dealership.

  Rafael Padilla
2 weeks ago
It was a very pleasant experience dealing with Bravo Cadillac. The staff was very courteous and they treated us very nicely. We were very satisfied with the service and especially with Mr. Palacios hospitality. Thank you, all!

  Ariel Allen
8 months ago
I had just parked and Miguel S. walked outside to greet my husband and me. He brought us inside immediately and gave us waters to cool off with. We sat down and discussed specifics of what I wanted, within 5 minutes we found one to look at within my range. He pulled one up to the front door and opened all of the doors so we could check out the car and out for a test drive we went. I told him another car we were looking at as a possibility and he brought it out as well while we waited in the AC. After test driving both, I asked him for time to discuss it over. He asked on a scale of 1 to 10 how would I rate the car and what would it take to become a 10. He took the initiative to help his coworkers and other confused customers. As soon as we were done discussing, he was back over to us. We made an appointment for the next day for my down payment while him and his manager worked on financing for me. Even though my credit is rebuilding, I was lucky enough to have a co-signer, and Bravo Auto employees Miguel S., Esteban and Mark H. (in financing) worked with me to get the car I wanted so I could go home with it the same day. They could have turned me away like Viva Nissan did instead of working with me and my credit. They were more frustrated than I was with trying to find a car and financing. So much pressure was taken off my shoulders and I walked away happy with my 2021 Nissan Altima! Thank you so much Bravo Auto, and a special thank you to Miguel for working so hard so I could get a car after mine was totaled a month ago!

  Ceci Brannon
2 months ago
We are on our 4th Cadillac, all bought at Bravo! We love the service after the sale! Our service advisor Mike has been with us throughout- he is knowledgeable, professional, pleasant and efficient! Thank you!

  Quee Prex
2 months ago
My 18 year old son bought his first car from here, and without a doubt, they have the best customer service. From the general manager to the manager and salesman (Jacob) he was taken care of. I ll definitely be buying my next car from here and would recommend them to anyone!

  Alma Garcia
a month ago
Over a week ago, we purchased a 2022 Dodge Ram from Bravo Cadillac of Las Cruces. Our salesman was a young man named Josh, who was very courteous during the process; however, he promised to call us to provide us with a key fob and to schedule a detailed cleaning for the vehicle and a full tank of gas. For over a week, we have called him and he has not had the common courtesy to return any of our calls. Several messages were left for a sales manager by the name of Eduardo and he has not returned any of the calls either. Today 2/17/24 both my wife and I spoke to another sales manager by the name of Emmanuel Melendez who promised to call us back and provide us with answers to our questions by 12pm. Well, the hour came and went and yet another irresponsible sales staff did not return our call. This is disappointing because when they all wanted our business, they were attentive and courteous but now that the sale has been made we are being treated with disrespect because the sales team lacks common courtesy to return calls as they state they will. Rest assured that we will spread the word on our social media platforms to make people aware of how we have been treated.

  Jose Herrera
5 months ago
Jacob, Christmas, and Patrick took very good care of me, helped this old Vet out step by step, there a great team and take care of there customers

  Tish Rami
2 months ago
I took my Trailblazer in for check-up service. The personnel were all courteous and friendly, especially Jesse J (service advisor). The service was performed in a timely manner and I was back on the road long before the scheduled time. Thank you -- L. Ramirez

  Cesar Duran
5 months ago
Jesse Jo was very polite and professional. He was very knowledgeable of the service the vehicle required. Great atmosphere in the waiting area; clean, comfortable seating, great air freshener. All pleasing to the senses. Thank you to your custodian staff.

  James Benoit
4 months ago
Mike and the guys in service are the best. Highly recommend Bravo, and my Caddy loves spa day at the Cadillac store.

  Juan Munoz
a month ago
Thank you Mr John Brooks and Ashley Perez-Garcia for your help. All the staff at Bravo are soo helpful and did their best to get my wife and myself approved for her brand new Escalade. Thank you soo much. We waited 6 months from the day we placed our order for her new escalade to arrive but was well worth the wait.

  Valeria Zuniga
2 weeks ago
I would re-think doing business with this dealership. 03/23/24 I went to purchase used vehicle. The salesman, sales manager, and finance manager all collaborated in a fraudulent scheme. They deceitfully obtained our information, lied and said it was not for a credit check. The finance manager asked me about submitting an application to a different bank other than that of our pre-approval and I said no. I walked out on the deal. Come to find out days later they decided to do what they wanted with our information and run our credit without a signature, verbal authorization, or online application. When I called out the three individuals involved they denied it, played dumb, and even had their finance director call me and be rude, berate me, and go as far as to say they had me on camera signing an application. The company has condoned this illegal behavior.

  Tiffany Gray
2 months ago
Product Specialist - Atiim Smith Went above and beyond to make sure we were comfortable with our chose. I say ask for him when you re ready for your new Car with Bravo!!!! He was attentive and willing to get our questions answered! Thank you Attim!

  Monica Gomez
a month ago
We had a great experience at Bravo Katie and Joe were very helpful and flexible with our situation. Our car was ready on time. Thank you!