Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Raymond Bueno
a week ago
Had a wonderful experience at Brake Master would like to give out a shout out to Juan excellent person to deal with honest and very detailed. You have a great advisor at that location
Wayne Bagwell
2 months ago
I went to have my brakes checked because they were squeaking. The service tech did his checks and provided what the issues I was having and gave me a detail explanation and provided a quote of the services I needed. I was there for about 1 1/2 hours to have the services completed. Great place and expert service to get work performed on your vehicle. Check out Brake Master!!
Sandra Vera
3 weeks ago
Awesome service every time I have gone there. I went this time for an oil change. They are honest and I trust their expertise. Thank you Brake Master on McRae. I think the guy who helped me was named John
Todd Kessel
3 months ago
Very professional and fast service. They replaced all 4 sets of pads, installed 2 new rotors, and resurfaced the other 2. All of this was completed in 90 minutes. I would highly recommend the McRae Brake Masters to everyone!
Angel Guzman
3 weeks ago
Took my car in for a check engine light.They failed to identify a coolant leak and instead changed one spark plug. After three trips, they still missed the leak, allowing me to drive one cylinder into misfire. Another garage found and fixed the problem immediately, but the additional damage cost me 4k in repairs. I paid $1500 at Brakemasters over the 3 trips, for nothing.On my last trip to brakemasters, a regional and local manager had a loud open convo on the floor about how they had untested mechanics, and weren t sure of their actual capabilities. I tried to pursue a refund through the proper channels, via brakemasters corp. customer service. Their fine print says problems resolved in 4 days, it s been 9 months with no resolve.They ve also stopped answering my emails.Please be weary and do your research.Avoid this place
Skyflowerkat 915
4 months ago
Made an online appointment for an oil change. Got an online coupon! Got in right away! Very efficient & got a $10 discount! A win, win! McRae location! Ask for Juan! My go to store for my car repairs etc! Katie Barragan
Elizabeth Fuentes
5 months ago
The customer service was great. They didn t try to sell me anything other than what I needed. The service was completed in a reasonable time frame and my brakes are working properly. I will be returning if my vehicle needs any repairs or maintenance in the future.Service: BrakesService: Brakes
Blue
2 months ago
Set up appointment, wasted my morning to drive out of my way . Manager advised me my car is to nice to work on and doesn't want to bang it up or damage my rims . Refused to take my vehicle in . No disclaimer any where about not working on nice cars . I think they should just be careful or hire techs who won't damage your car
Maria Del Carmen Cervantez
a month ago
There are few mechanical shops in El Paso, Texas with the kind of integrity this shop operates with. I would highly recommend them they are experienced, honest professional mechanics.
Greg Aceves
4 months ago
My Gregorio Aceves, my experience with was great. I am very happy with the mechanics, Juan and staff . I am happy with the work the did and the way I was receive thumbs up for for brake master
Robert Mendoza
a week ago
Joshue the Assistant Manager has been very helpful with my vehicle front wheel alignment.
Pete Ortega
2 months ago
Have been using your service for years. The guys here are always very welcoming. Friendly and professional. Service always done right. Thank you.
Rigoberto Marmolejo
a month ago
Great service, good prices. Looking to get your breaks done? This is the place hands down.
Nasser AKA GNOS
6 months ago
They are unrealistic with the price and they try to take advantage of people. They tried to get me to sign up for a credit card and all I really needed was some rear brakes and new rotors. Long story short they tried charging me almost $1,000 and wanted me to sign up for their credit card. I went to autozone got the brakes and rotors for about $155 (lifetime warranty on brakes) then went to a local business and they took care of it for $98 and also inspected the bearing,which Brake masters said was broken, and reported no issues with the bearing. To me that s bad business practice.Save your money and go somewhere else.
Erick Vazquez
4 years ago
I couldn't be happier with Brake Masters in El Paso store #193 Mcrae and truly want to thank each and every Brake Masters Employee. Lady crashed my Jeep and almost totaled it but luckily brake masters brought my wifes jeep back to brand new. They took care of everything and I knew I could trust them with quality parts and warranty. From managers Bobby and Eddie they assure my vehicle was in perfect conditions and even worked on the vehicle themselves. Better yet even had the District Manager Jorge Garcia checking vehicle and doing safety inspection checks himself with me. I want to thank the mechanics who put in work and were super helpful explaining things and very professional. Thank you guys I can sleep well at night knowing my wife and son are safe in her daily driver brake masters took care of everythingMechanical partsBody shopPaintUpgrades
Elizabeth Stephens
a month ago
Very efficient and did not try to take advantage of a female. They took the time to show me what was going on with my breaks. Thank you!
Maria Lopez
2 months ago
Excellent service. My husband took my suv to be serviced and Angel was extremely informative about everything. Thank you.
Gary Leeah
2 months ago
They accessed our car said it was not ready for shocks or brakes yet!WOW!!!Honest service!Rare these days! I'm taking truck for shocks and brakes this week
Adriana Castro
2 months ago
Loved the service. Did the free break inspection. Ended up replacing the breaks, my car feels like new!
Automotive Peripherals
4 months ago
Courteous and fast service. Vehicle was clean, no grease or oil on steering wheel or doors.Good prices
Angel Guerrero
5 months ago
Went to get my brakes changed and I had a flat recently and it was dam near impossible to get it off because they tightened the bolts like they were trying to stop hunger but tightening it as much as possible. Had to go to another shop and wait 2 hours Service: Brake service & repairService: Brake service & repair
Victor Espinoza
7 months ago
I was robbed. The purpose for my returned visit was because when BM replaced my rotors and brakes in May, they still didn t sound right. There was a scraping sound coming from the brakes that I had just replaced. Also, my ABS light was lit very soon after my brake job. So I requested for it to be checked. Once the mechanic inspected it, he told me that there was nothing wrong with the brakes but that I needed to get my bearings replaced. The cost was going to be over $450 dollars. I was charged $100 for the diagnosis. This left me uneasy and I decided to get a second opinion. I took it to another mechanic shop to have all the same issues checked. The second shop said that there was nothing wrong with bearings and said that who ever did the brakes did a very poor job. The noise was coming from the breaks because the rotors seemed to have been polished/grinded with a small grinder. You could tell by the small swirls all around the rotor disk and the ABS sensor bolt was just loose. He tightened that up and told me to drive it for a bit and it should go away that is if the sensor didn t get damaged due to that it was never tighten correctly. He charged me $0.00.
Jack Varner
10 months ago
Fantastic crew. Got me right in. Showed me what needed replaced before replacing. Very honest.It was pushing closing time. Yet they took the time do do things right.I had asked to also have them replace my windshield wiper blades.Somehow that was overlooked in the quoteSo they replaced them at no charge.I highly recommend this placeService: Brakes
Hector Pacheco
3 months ago
Great customer service and the manager was very professional and honest I will definitely go back.
Gilbert Lay
a month ago
Great customer service. AAA++++++++Juan was very professional and helpful.Thank you.
Amanda M.
8 months ago
This is in regards to McRae location. Got ignored, when finally asked if I needed help all they could do was say maybe we can get to it, maybe not. My air conditioner went out in 100+ weather. I said it was fine if they couldn t but please let me know when I could bring it in. Got another I don t know you just have to wait. After 20 minutes I left a sweaty mess. This location is closer to me so I went there, but will go to the Lee Trevino one instead. Already talked to someone there and was kind and helpful. They need to give McRae location a lesson in etiquette and how to speak to customers.
S Carrillo
a year ago
This review is long over due. I went in to get my brakes checked and get new shocks. Now I was a little reluctant to take my vehicle there because previously I had experienced bad customer service from someone that seemed to not care, but the actual service done to my vehicle that time was good. But that all changed this last time, Angel helped us and he was great. Helpful, friendly, very informative, and actually seemed like he cared. He changed my mind about this place. I also have to give credit to the gentleman that standing next to him (I didn't get his name) cause he was also nice. And of course, the tech shop worker did an awesome job on my truck. I am glad I came back to this place, as long as they keep up with there great customer service and of course there great work on vehicles they have a forever customer. Thank you.Oh forgot to mention, the prices was a little bit expensive but not to bad. I seen others with lower prices and seen some with higher prices. But for the great service it make up for it.Services: Steering & suspension replacement, Brakes
rey
2 days ago
Very friendly trustworthy thank you jose
Michael Rodriguez
7 months ago
Fast and helpful they did a great job and angel reassured me that the job would would be done precise. The lifetime warranty puts my mind more at ease in case anything comes up in the future.Service: BrakesService: Brakes
Jesse Castro
a year ago
Both service managers that I dealt with super friendly,and the tech who repaired my truck awesome!! Very professional, they explain everything that s wrong with your vehicle to the max, they don t just try to sell you parts that you don t need , but they explain to you the parts that you will need in the future, and let you decide wether you want to replace them or not. I do recommend Brake Masters on McRae to the fullest talk to Angel, or Juan, but I dealt with Angel the most and no regrets what s so ever. And Rudy the technician knows what he s doing, no question about that. Keep up the good work you guys!!!!!!Service: Steering & suspension repair