Alibi Custom Cycles
4.7 (74)
3736 Shell St STE C, El Paso, TX 79925
(915) 257-1283
m.facebook.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Alibi Custom Cycles is a motorcycle repair shop and parts store located in El Paso, TX. They offer a range of services including oil changes and have amenities such as a mechanic on-site. The shop is wheelchair accessible and accepts debit cards and NFC mobile payments.
Services offered: Motorcycle repair, Motorcycle parts.
Alibi Custom Cycles Reviews Summary
Pros
- The staff is highly knowledgeable and provides quick and efficient service.
- Reasonable prices for outstanding work, with a focus on professionalism and customer service.
- Customers appreciate the expertise in handling various motorcycle repairs and customizations.
- Exceptional customer service, including going above and beyond to meet customer needs.
Cons
- One user mentioned issues with their bike service, indicating there may be occasional quality concerns.
- While the majority of customers had positive experiences, there might be areas for improvement in ensuring consistent service quality.
Suggestion
Consistency in service quality and attention to detail can further enhance customer satisfaction.
Positive Words
knowledgeable, professional, reasonable prices, outstanding work, excellent service, fantastic, reliable, pride, great customer service
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ernie De Santiago
a month ago
They super knowledgeable, they worked on my bike and it was quick service, I will definitely bring my bike here for repairs.
Mish M
11 months ago
Kraig is amazing, super professional and provides updates on the bike. Very reasonable prices for the outstanding work. We will never go anywhere else.Services: Electrical repair, Engine repair, Brake service & repair, Oil changeServices: Electrical repair, Engine repair, Brake service & repair, Oil change
Ryan V
2 years ago
Had issues with my fob making the connection to the antenna in my dyna. These guys took care of my bike and had it back to me the next day for no charge at all. I ll definitely be coming back here to get all my work done. This is the place to take your Harley, don t waste your time over at the dealership.
BackTalk
6 years ago
Excellent work and customer service. They take the time to do things right the 1st time. Very knowledgeable and professional. They just redid my bike (custom apes, air suspension, LED accent lighting, new clutch and custom fabrication to fit my new hard bags and rear fender). Will continue to take my bike to them for anything else I do to my bike.
Mark Warnock
2 years ago
They serviced my Softail and did a great job! I asked them about a few performance upgrades and they gave me some great recommendations! I will continue to come here for services and future upgrades!I appreciated them explaining things and treating me like a valued customer!
Blake Edwards
6 years ago
When it comes to bikes, these guys are the professionals. Had my bike in the shop for a good week and a half after I ordered a bunch of parts. The outcome was everything to be expected and more! Their work is absolutely professional and I recommend everyone to go here. Their main focus is cruisers, and they know what to do on sport bikes. Work is guaranteed and fantastic.
Thomas De Carlo
4 years ago
I'm finally writing an overdue review for this shop. The staff here has taken care of me too many times to count and have really gone above and beyond with helping me with 3 different bikes. Powder coating, engine services, and repair are second to none.Many thanks!
Thomas Comptois
2 years ago
The staff here is double knowledgable and knows the stuff. The best custom fab in the region. They made me bars that are better then any mass produced stuff. They're also the only people I can find in Texas and NM that know carbs as good as they do.Update:They just did a compete rebuild of my motor to including splitting cases and 2, 000 miles later my bike is running amazing. Highly recommend.
Ely Garcia Jr.
2 years ago
Hats off to the guys over at Alibi Custom Cycles. They did an amazing job on powder coating much of my chrome gloss black on my 2020 RK. Also, did my exhaust (D&D) and bar (14 F47 s) install along with many more upgrades/accessories. Awesome professional service and crew at this custom shop. Shout out to Tango and Drag for helping me with ideas to customize the bike and bring to light what I was looking for. Thanks for keeping me posted throughout the process. I will be bringing my RK back for all my services and further customization! Thank you Alibi!Service: Steering & suspension repair
GR Smith
3 years ago
Tiny, Nails, and Tango and the entire crew are ridiculously informative and a complete pleasure to work with.. I would 100% recommend this shop over any other shop in town for your motorcycle needs. If you have had customer service issues at shops in town (Barnett) you won't have that issue here!!!!
Null-17 ARC (Jaatt)
6 years ago
Professional and highly knowledgeable service. Realistic and quick turn-around time for my needs with additional initiative on their part in touching up faults found on the bike unknown to me. Simple issues to be sure but who typically takes the extra time in a high demand business.
Shawn Meserve
4 years ago
These guys are top notch. I called them on Friday to see if they could squeeze me in on Saturday to do a service and work on my stereo. I'm just in the area for work so I don't know any shops to go to. They told me they where moving to a new shop over the weekend but, would get me in. I got there about noon as they where pulling in with a load from the old shop. They got my bike right in and on the lift. One guy started on the service while the owner started on my stereo. They didn't run me out of the shop and where great about answering my questions. Really great guys and very knowledgable. I'm planning on changing the bars on my bike as well as suspension work. This shop is the only one on the list for me to have any work done in this area while I'm here.
Timothy Vincent
3 years ago
Alibi Custom Cycles is Awesome!! Great customer service, they get the job done the first time, pricing is good as well. If they don't have it they get it fast. I nolonger wast my time at Harley dealer.
Jose Ayabar
3 years ago
Second time getting a bike serviced at Alibi and still the best experience ever. Tiny and his crew strive for A+ customer service highly recommended them and i believe it is veteran owed so it makes it even better. Support local businesses not big box shops.
Brian Adame
6 years ago
Awesome high quality work on my custom bars and powder coating. Totally changed the feel of my bike. The guys are great and easy to work with. Will be bringing back all my future business.
Christian Moral
4 years ago
If I could give more stars I would. All of the staff at Alibi is extremely knowledgeable and their work and craftsmanship is beyond compare. If you are looking to customize your ride, they offer their knowledge and experience to give you the best options to make your ride look great and make your vision come true with your safety in mind.Whether you're looking to customize or just scheduled maintenance, there is no one better.
alejandro nieves
4 years ago
Service for my motorcycle exceeded was I expected, price was reasonable, better that other places in town (you know what I mean), on time and rechecked by their seniors technicians. They honor the factory warranty, definitely I will take my scoot to them next time.
Harley Rider
2 years ago
05-04-2021Had my Roadking 2018 just dyno. Gain over 6Hp,And gained 8 torque. Staff was very personable and very Knowledgeable on all subject matter.I would recommend this place for all motorcycle needs. I have a smoother ride thanks to them.Services: Electrical repair, Engine repair, Brake service & repair
Arnold Chavez
3 years ago
I highly recommend Tiny and the guys at Alibi Custom Cycles. They worked on my 2001 Dyna after my accident and they left it looking better than before. They are very knowledgeable at what they do and provide an excellent service. Thanks guys!
Wade Archuleta
4 years ago
Alibi customs really takes the time to understand the clients needs. Rather it being a simple time up or custom work to be done. These guys are knowable, reliable, and guarantee their work no questions asked. Highly recommend alibi for your motorcycle needs
John Gonzalez
5 years ago
Best motorcycle shop in El Paso! They know their Harleys better than the mechanics at the dealership. They'll work on prices for you and you'll get quality work every time.
Mike Ramirez
a year ago
I had issues with my bike n I took my bike here lets see how they do n treat me price is good so far n been treated really nice so far no bad issues so far will post update once everything is doneServices: Electrical repair, Tires, Engine repair, Brake service & repair, Oil changeServices: Electrical repair, Tires, Engine repair, Brake service & repair, Oil change
Jacob Medina
2 years ago
Thank you Alibi Custom Cycles, Tango helped me out with ordering tires and wheels along with Tuning my bike. Great customer service for sure.Service: TiresService: Tires
M. M.
5 years ago
Everyone was very professional and went far and beyond to complete a task on my motorcycle. I'd definitely recommend stopping by and give these dedicated individuals an opportunity to meet your needs on your motorcycle indeed !
Leonardo Serrano
6 years ago
Great customer service, very knowledgeable staff they fix what others can't you'll be better of taking your bike to Alibis where they take pride on working on your ride as if it was there own. I'll be going back to them for all my bikes needs.
Jaime Garcia
3 years ago
Didnt have trouble or issues with my purchase with them. They gave me some tips on my bike everyone is professional.Defenetly recomend them to work on bikes.
drew day
10 months ago
Great shop, great people to get your Harley fixed or serviced.
John Kinsella
a year ago
Always friendly, fair pricing, honest and quick. Only place I trust with my bike here in EP.Services: Electrical repair, Tires, Brake service & repair, Battery, Oil changeServices: Electrical repair, Tires, Brake service & repair, Battery, Oil change
Israel Trejo
2 years ago
Amazing customer service Tom took care of me from the get go. Answered any and all questions and made it happen. Definitely going back no questions asked.Service: Electrical repairService: Electrical repair
John Durham
3 years ago
Amazing staff always ready to help a customer. Doesn't matter of it is fixing their motorcycle or getting them the hard to find parts that they are looking for.