Hacienda Ford Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elcamino74
6 months ago
I would give it under one star if I could. They told my dad if he gave them the title and let them auction it off he didn t have to pay any fees. Afterwards my dad received a ticket from Austin for cutting off a school bus. He contacted the manager however SHE never did a transfer of title. Months later he receives another notice and another ticket for a toll fee in Austin. I called the manager afterwards and HE informed me that SHE was no longer in that department and he was not responsible. My father received a final notice saying he is responsible due to the matter not being taken care of in a timely manner .don t trust these people!

  Maribel Gil
4 months ago
Great service! Amazing staff, super friendly and helpful. Thank you so much for all you do and Happy Holidays :)

  Jose Ramirez
10 months ago
By far, Hacienda Ford Collision center is the best. Although I own a GMC, I decided to take my vehicle to them because of recommendations from friends of mine. Got to say that, "I made the best choice". Unbelievably, They had my vehicle ready one day after I had dropped it off. Gene and Mario were awesome and very helpful, and got to give credit to the tech that worked on my vehicle for getting it ready so fast and doing a great job.

  Nelly Orozco
4 months ago
From the moment I arrived I was taken care of. Service was quick and results are amazing!Thank you for your services

  Jack Spicer
a year ago
After an accident, took my car here for repairs. There was an emblem on the front driver side quarter panel that was not replaced. Also, shoddy work on the rear quarter panel window. Have tried to get them to resolve these issues, but they don't seem to care. Will not recommend or bring my vehicle there for repairs, if, heaven forbid, I need to. Even though we purchased this vehicle from them. I'll not be purchasing another vehicle from them, ever. Terrible service.Service: Body & Trim

  Ly Rt
a year ago
Took my car to get repaired after a car accident. Horrible service-always too busy to give me an update on the status of my car. It took them 5 months to decide my car was a total loss. I had no rental-after looking at the car the day I took it they could have deemed it a total loss but they made me wait 5 months!Service: Body & TrimService: Body & Trim

  aternal
a year ago
I was really disappointed in the quality of the repairs. Body panels were not aligned properly, the paint work was obvious and poor, clips were missing, and the steering wheel still needed to be crooked in order to drive straight. The car drove like an old car and it's not even a year old, and to top it all off there was some dirty napkins and a layer of dirt over the interior. I've heard people say that once a car is in a crash that it's never the same, and that was definitely the case with repairs here. I also rarely recieved updates on my car, I had to always call. The only good thing I can say was the repair looked good enough to sell it right away. My hood also popped open on the highway after picking up from here.

  Henry Landin
a year ago
PLEASE avoid this establishment for any collision work! A simple job has turned into a three week ordeal due to the ineptitude and lack of customer service of their staff. I wish Ms Jennifer Yoder would address this incompetence before it drags the dealership down further.

  Raymond Torres
2 years ago
Comprehensive claim on my F250, Vere and his Team did a great job. Effective Communicator, especially around the holiday season. Called me every step of the way to advise of status. Something I appreciate in my busy line of work. I would even stop by to check on them and they were hospitiable. They even took there time to have it washed before turn in.

  Yvonne Hinojosa
2 years ago
I had an accident back in Sept 2021 and they haven't finished the repairs on my truck. I understand if parts are on back order but at least answer the phone when I call for updates. Ivan is the one "helping" me but he's never there and he never returns my calls. BAD SERVICE OVER ALL!!!

  Miguel Lopez
11 months ago
Excellent customer service provided by Gene, they do a phenomenal job. Very professional staff and they are quick. Highly recommend them.Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  Fela Prado
a year ago
My insurance told me I needed to go with them. But called them 3 days straight with no answer and No one ever called back. My insurance call them and they made me an appointment for a month later. I had to look for someone else. And glad I didService: PaintingService: Painting

  Raymond Montalvo
a year ago
Worked here for years. Awesome place. People are friendly. If your vehicle needs repairs this is the place to go.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Tx RED
a year ago
Had a wing and front spoiler painted for my corvette.. great work friendly staffService: PaintingService: Painting

  Jonathan Zarate
a year ago
My go to place for collision repair. Staff is very helpful and understanding. Quality work.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jose De La Paz
a year ago
It s been 2 months and the painter did horrible work. Left parts painted terribly that he thought I wouldn t see . Avoid this place . Their painters are terribleService: PaintingService: Painting

  Leonel Martinez
a year ago
Had my grilled repainted, came out awesome, great staff!Service: PaintingService: Painting

  JT Green
a year ago
Knowledgeable staff. Very attentive. Was very happy with the service given.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Angela Rodriguez
6 months ago
Awesome job will recommend

  Miguel Munoz
2 years ago
Be more professional on repairs.,so customer does not have to go back for something that was not done first time.

  delia lopez
3 months ago
Best collision place.

  Adolfo Rodriguez
a year ago
THE BEST PLACE TO TAKE YOUR TRUCK FOR SERVICE I HIGHLY RECOMMEND HACIENDA

  Hot Wheels
a year ago
Had no mavericks hybrids

  Irene Cano
2 years ago
Took vehicle to get repaired

  Marlen Salinas
2 years ago
Excellent serviceExcelente servicio