Bowie-Cass Electric Cooperative , Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jacob Mayfield
10 months ago
It speaks very highly of a company when a lineman comes to inspect some damage cuts the service line to a downed meter pole tells you to call once it's been rebuilt, and they will come inspect it and reconnect to pole to service and two days later you call to get the pole inspected and are told there are no more outages in your area that it would be another week before a technician could come to the site to do a 5-10 minute inspection and reconnect. I wouldn't recommend this company to anyone because of their blatant negligence to their customers.Attached below is a photograph from Wednesday June 14, 2023 at approximately 3:00 pm of the STORM damage suffered to said Bowie Cass meter pole

  BIG RED
5 months ago
The worst electric company on the planet. Robbing people & shutting you off even if you pay half the bill & and are under 20 days late. Ridiculous how they charge $90 to get turned back on. No warning letter. I thought I had 30 days and was gonna pay the rest before 30days late. They are heartless. Right before Thanksgiving. Very corrupt. F all y-all...

  samantha brewer
2 months ago
If I could give them no stars I would. They are the worst company I have ever had the displeasure of having. Everytime you turn around something is wrong and you aren t able to pay your bill. Then when you can t pay it they still charge you for the damn day. Worst company EVER. And you have no choice but to use them because they are the only ones in this area.

  Jeff Estes
10 months ago
In fairness I have updated this review.(See original review below in parentheses)I have increased the star rating from 1 to 3 because additional information came to light after I had a chance to talk with one of the cooperative employees.A few hours after submitting the original review I decided I should call 911 and have a wellness check on Bowie County Electric Cooperative. It totally worked. The police checked on them and said they were safe. That was great but still didn t fix my issue. I learned that the key to this unorthodox approach is not the police involvement at all, barring live wires on a roadway or something like that, the real key is your local Fire Department, it was explained to me that I needed to have the FD out to verify I didn t have any ongoing fire or shock danger, so the dispatcher transferred me to Fire/Rescue and I indicated my concerns? in short order, Redwater VFD folks began arriving, I learned that the FD process of investigating an issue like mine would include calling and getting someone with the power company on scene. Well, the FD had a number for BCEC that I certainly did not. With their call (no automation) they had a lineman in my yard in 5 minutes and he fixed the problem in an additional 5 minutes. Turns out, being a newly constructed home, I somehow wasn t even listed as a customer (yet the billing was impeccable) Anyway, that s why I could not get the automated system to recognize my electric failure. I would input my meter number and it might as well have been Roman Numerals. I believe 3 stars is still a generous score because BCEC does not allow their members the right to talk to a human, no opportunity to explain what is happening to a real person, a person that has problem solving skills and discernment and hopefully compassion. Why we don t deserve such a thing, has not been explained.I would like to point out, I am not necessarily recommending this as a tactic to get a service man on scene, I am just pointing out that the only work around in my unique circumstance was as detailed above.Below is the original 1 star review. I may still have a picture to add (Unable to get help. After 12 hours of loss of power, still unable to reach a human. Automated outage report failed to register my reports. Number for emergencies not staffed. Wow.)

  jessica Love
8 months ago
Worst company I've ever experienced definitely robbing customers that are on the prepaid plan! And if the wind blows wrong the lights are out! Miss one payment and it's pending auto disconnect with a 50 or 80 dollar reconnection fee! I've put atleast 100 on there since the first and its gone..haven't been home all weekend..lights are always off I even unplug my microwave at night!! Nope bill still higher than normal

  Shirley Dunlap
7 months ago
Not sure why but electric keeps going off once or twice a week here lately. This is not good for electronics especially when it blinks off and on multiple times. Bowie Cass is a great company but I wish whatever going on can be fixed.

  pam robinson
8 months ago
My 91 year old Dad died June 3My 86 year old Mom has live here and on auto pay for over 40 years same address. They came to pull her meter because she has not bought them death certificate. Middle of summer and she is 86 years old PAID her bill but yet they was going to pull her meter. IAM SO MAD Everyone from Oklahoma to Texas will hear about this. How would you feel if it happened to your parents?

  Kitta Colbert
10 months ago
Disgusting service from the very start! Our electricity goes off from the slightest of rain. Every house on our street and surrounding us has power but yet we can t receive an estimated time of when we will get electricity. This service is horrible pay extra for a different service if you can to stay away from Bowie-Cass. We ve been without electricity for 3 hot days and 4 Long nights. Do better Bowie-Cass as we are paying for this horrendous service

  Willard Vance
3 months ago
We have had very few problems with Bowie Cass. No long outages and prompt response

  Austin Niblett
11 months ago
Moved to the area couple years ago. Staff was very helpful creating the account and starting the service. We are in a newer area built mid 2000's and power is very reliable. We have friends in older rural areas that experience more frequent outages but given all the trees in East Texas that's not surprising. Thanks to everyone at BCEC for how hard you work to get electricity to your people. Please consider distributing fiber internet to your customers in the very near future, that would be amazing.

  jeff pancone
10 months ago
Absolute, worst experience I ve ever had in my 58 years of existence. Extremely rude personnel. Turn power off to our property not once but twice prior to automatic payment withdrawal that was set up at move-in. Looking into solar options and refuse to deal with such rude incompetence.

  Valerie Gipson
a year ago
My experience so far as a "new customer" has been awful. After explaining and talking to a manager about my circumstances, nothing has been done. I am going on nine days with NO ELECTRIC, moving in 100 + degree weather due to the fact that I work out of town and leave back out in FOUR days to be gone for an entire month. I will probably being paying my first month payment without having have stayed in my own home. CRAZY! I spent the holidays couch surfing with two dogs. I've paid my deposit and was over charged to begin with and had to be refunded which took 5 business days. If there are only two technicians handling 6 counties, as they say, that is ABSURD and something should be done about this. It is entirely too hot to be without electric or being forced to move in this weather because you have no choice.

  Jessi Bryant
a year ago
If I could give NEGATIVE stars I would. This place is a rip off! Horrible service, always losing power and I don t want to get started on the price! We prepay and go from 60+ to suddenly 250+ if it s hot. I ve been having to pay at least 10-15 a day just to keep power ON and if for some reason I get low, they stopped sending me txt so if it cuts off I have to pay a minimum of $50 just to turn it back on which I have to sit on hold upwards of 10 minutes JUST to speak to a person!!! And that happened today, which im STILL ON HOLD/ AFTER I PAID/ and my power is still off!Also I have called them previously to fix the txt problem, said they did and it fixed nothing but sending my husband an email

  PT Hurndon
2 years ago
On the prepaid plan, they send a daily usage. Bill was over 300 when it was cold. I haven t been turning on my heat or air because I ve been comfortable. They overcharge and then can t explain why. I literally keep up with which days I don t turn on the heat or air yeah they wrong. It just baffles me how they feel like they can constantly charge people whatever..

  Jacob Calvit
4 years ago
I have nothing but negative things to say about Bowie Cass Electric. Their customer service is awful. I paid them eleven hundred dollars to bury an overhead line on my property. After taking my payment, I didn t hear anything from them. After two months I called to find out the status of the job, and they told me that they couldn t move forward without my signature on a consent form. They emailed me the form I filled it out and faxed the form back to them that day. Another month went by without any word from Bowie Cass. I called them again and they told me that they had not received the fax. When I provided the transmission report showing that they did receive the fax, they told me that it must have been misplaced and that I needed to resend the fax. They took my money and then proceeded to completely ignore me. What a rip-off. I wouldn t go business with them at all, but they re the only game in town, and they obviously don t care about taking care of their customers.

  Katie S
a year ago
Outages are frequent and our small county is always left to last to restore, out hours more than the neighboring county. No customer service during an outage or provided any information. Worst electric service I ve ever had while moving to many states with the military.

  Jessica Celaya
3 years ago
Great company and great service! The only reason for 4 stars is because when we were with a different company they had priority people for those who medically depended on energy. My daughter depends on her nebulizer and if we have a power outage this company does not have dependant priority people so we'd be out of luck. Good thing is we haven't lost power at all in the last 2 years. Always treated kindly and never had an issue. A big thank you to the workers who bust their butt to make sure everyone gets power in times of need.

  willa J
7 years ago
They have the worst customer service I have ever dealt with. They also charge my bill with no explanation of why other than a graph. My bill could me $200 one month and $800 the next. I told them there has been no changes in my home for this outrageous bill. Their reply is it must be my central heat pulling the energy and I have to pay it or they will shut my electric off. We've had two certified electricians to our home to check out heating and air unit, and both qualified individuals said there is nothing at all wrong on our end. And even they don't understand why we are being charged so much. So basically bowie Cass charges whatever they want and we have to pay with no choice or they turn out electric off. I'd love our account looked at and investigated. We are highly unhappy with our services from bowie Cass electric coop.

  Drew Smoak
10 months ago
Customer service is awful!!! Absolutely rude people in that office. The Management needs a face lift. They've gotten to comfortable sitting their all day. I could only imagine if anyone in that office actually had to do any manual labor. I can not stand bowie cass electric.I was out of town working and my power got shutoff. They CHARGED ME A 270$ RECONNECTING FEE!!!! its robbery!

  Todd Busch
7 years ago
This company has terrible ,very poor customer service!!!!!!!!! I have owned a business for 20 years now and I have customers who pay the same time every month, I love these customers and I treat them with a great appreciation. I have been paying my electric bill with an auto-draft payment for 5 years now on the tenth of the month, I say what a wonderful thing, all normal business bills are due by the tenth, now I get a letter saying that since employees allowed you to choose to pay on the tenth 5 years ago, you ,( as an excellent paying customer whom we draft your account every month without question) now have to tremendously waste your time to change your excellent payment attributes or we will disrupt your service and also reward your with a late fee for your loyalty. This is poor customer service and extreme laziness on Bowie Cass not to adjust the computer to handle good paying customers. I wish I had a choice, I would change Electric providers immediately.

  Pam Txaries Chism
4 years ago
I paid my bill on May 2 all but $49.00. Had to go out of town on the May 13. During that time they turned off my lights and made my account inactive. Saying that I didn't respond in a timeless manner. I was out of town had no idea my lights was off, which I have always paid my bill that way. On returning home on May 17, I come home to a hot house, bugs, and a funky smell. All my food that I just got the Saturday before I went out of town was ruined.With that they was trying to charge me 500 to get my lights on. Which was a scam to get me to sign up pre paid lights. I'm not done with this company. They are one of the worst light companies that I ever have to deal with.

  Elaine Butt
6 years ago
I understand they have rules they have to follow. I made payment arrangements to pay my bill 2 weeks late. This was only one month's bill. I had to buy a new tire. This made me short on money, so I could only pay half the bill. I called on Friday and they said they could leave the power on until I get paid on Monday, but this makes it where I can not have an extension for a year. Seems pretty strict to me seeing I've not had to make arrangements in the past. It is not like I have another choice for a power provider.

  Dennis Windell
3 years ago
I've been using Bowie-Cass for close to 15 years now and can honestly say I've never had a bad experience with them. I just had to call their customer service about a mix up in my auto drafts that resulted in two $25 fees, even though it was mostly my fault, Amber was very friendly, fixed my problem and forgave the $50 fees... that's pretty good customer service in my book. Thanks Amber!

  charlie bergen
6 years ago
Customers are forced to go out in a storm with lightning striking, to get the meter number to report an outage. Why does this company put people in danger with all the modern technology available in today's world? Maybe a lawyer needs to be contacted along with the local news. B.C. sure charges a premium for their service. How about realizing the value of your customers as well?

  John Patillo
a year ago
When i first started with them they sent a bill for 290 after the temp pole was installed i asked them how was it that much they said thats how much i used and the power wasnt even hooked upto the bottom side of the temp pole by the electrician yet. Horrible people

  NiNi 2 #6
6 years ago
We have dealt with them for 22 years and never had a problem. I feel like they get to us when outages happen, asap. They've always done what they said they'd do when we had poles set and electricity hooked up to 3 new homes. Thanks Bowie Cass!

  Monica Bell
3 years ago
My mother is 90 years old and lives in Simms TX in west Bowie County. As of this posting she has been without power for over 30 hours and has no heating and is about to lose all her refrigerated and frozen food. She walks with a walker and if she falls it will be catastrophic for her. I understand that there were strong storms yesterday and a power line pole down her road was blown down. One question: How long does it take for Bowie Cass Electric company to replace an electric pole? Not rocket science....If she gets hurt trying to get around her house, I'm holding them responsible & also for the loss of her perishable food!I have have Bowie Cass too where I live but if I had a choice I wouldn't.

  Austin Kennedy
a year ago
How hard is it to answer the phone. This place is a disgrace, after this outage, I'm moving. Just had 3 of my reticulated pythons die from the cold. $5,000 down the drain because of this place.

  Stephanie Parker
10 months ago
Still no power at the hill to lake on CR 3555, everyone else has been turned on from here to Love's, tornado started here, first out of power, we should be first to be put back on, the 13000 that lost power last night, have been yalls focus, according to outage viewer, hate being bond by y'all, stuck in this monopoly of a co-op, should be illegal!!

  David Bledsoe
4 years ago
Allow me to start by saying, the guys that are in the field doing the work, getting people back up ASAP are wonderful. Kudos to them! Customer Service, however, is terrible. If I had the option of choosing another electricity provider, even if it was slightly more expensive, I would not hesitate to seize the opportunity. Reliability has increased over the last few years due to upgrades and improvements, however their customer service is the primary factor in my 2 star ratng of BCEC.