Gay Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  agsolis37
3 weeks ago
This is my second vehicle purchase from Gay GMC Buick Kia. My sales man Cesar was great in getting me a deal I was comfortable with. Christian in finance was great as well. He went the extra step and getting with the general manager to get me the deal that I wanted. I wouldn t hesitate to buy another vehicle from them.

  Viki Dickerson
2 weeks ago
Close to home. Friendly, eager to please sales rep, Monte Campbell. Sales rep excellent knowledge of vehicle. Monte worked hard to get within our price range.

  Tim
2 months ago
What a great buying experience! Dave did an outstanding job from our first call to the dealership; thru describing the Sierra 2500HD features, functions, upgrades, etc, on the walk-around and test drive; thru the buy/sell process. After 2 1/2 days visiting other dealerships, our experience at Gay was very comfortable, no high pressure or hidden gimmicks. We purchased the perfect 2018 pre-owned vehicle... Very well detailed, tight body, and looked and drove like a new rig. Dave worked up our deal and introduced us to the sales manager, Steve, who also made the process enjoyable. One thousand miles into our cross-country trip and really enjoying our truck!! Thanks to Dave for starting and finishing our selection and purchase.

  Brent Davenport
a month ago
I've never owned a GM product. I've always been an F150 or Ram guy. I kept seeing ads about the new Sierra 1500 Elevation with the 2.7l turbo. I recently took a job very far from home, so I decided to check it out at Gay GMC. My salesman, Cesar was really nice and very low pressure. He knew how to read his customer.I test drove it on 2 different occasions but didn't pull the trigger. I had kind of decided to just pay cash for a cheaper vehicle to drive to work, and was up at the lot looking at their selection. I ended up doing a 30 mile test drive in the new Sierra and was hooked. It's super nice, plenty quick when necessary and could average as high as 28 mpg on the freeway. I was sold. I signed the papers Saturday night and brought the cashier's check and took delivery Monday after work.I have to tell you.... This is a full size truck that gets over 500 miles per tank on a standard size tank. I've driven it 267 miles and still have 254 to go until empty. That is AMAZING!Thank you to Cesar and the Gay GMC family for making this happen!

  Stephen Dry
2 days ago
My wife's Yukon was experiencing intermittent "bucking" followed by restricted acceleration. The dealership diesel technical staff were backed up several weeks. However, upon arrival, the service adviser was able to scan the computer and provide the data to the technical staff. His actions enabled the vehicle to be repaired the following day! His Outstanding and innovative actions exemplify customer service!

  Adam Sanders
3 days ago
Kevin, Monte and Gerardo were all fantastic. Monte was extremely knowledgeable about the product line. The most stress free buying process Ive ever experienced! Ill never purchase another vehicle anywhere else.

  Russell Korbe
a month ago
Outstanding Vehicle Purchase Experience!My wife and I recently purchase a new 2024 GMC pickup truck from Gay Family Buick GMC in Webster, Texas. The entire sales process went very smoothly and was easily the most pleasant vehicle purchase I have ever experienced. We interfaced with 3 different individuals throughout and everyone proved to be quite knowledgeable and helpful. Most of all it was Mr. Marvin Driver III, our sales representative, that truly made the difference. Marvin was able to definitively answer a number of specification and option questions I had to mover me from shopping for the pickup to owning the pickup. Thank you Marvin and Gay Family Buick GMC!I will follow-up with a review of my service department experience in about 1 year or so.

  Jon Peterson
4 weeks ago
Great experience at Gay Family Auto. This was the easiest and most enjoyable experience I have had in buying a new vehicle. The main reason was our salesman, Tommy. He handled everything in the process and until he handed us off to the Finance Department. Tommy certainly represents the Gay Family Auto well. No pressure. Tommy spent his time selling the Dealership, the people at Gay Family Auto and the car we were interested in. Everyone we came into contact with at the dealership were friendly, helpful, and polite. My wife and I both thought this was the right place and day to buy a new vehicle. We received a reasonable price on the trade-in and a good price on the car. The tipping point was the low interest rate for 36 months.

  Mikenna Balter
a month ago
The positive is that they seemed to care the most out of any dealership I ve been to. They kept me posted and up to date. The huge negative however is that they didn t tell me about any warranty fees. They just said everything is covered under warranty. And when I went to pay over the phone I asked how much is it going to be? Just the $110 for the oil change right and the guy on the other end said yes. You can review your invoice when you get here well I took him for his word and didn t pay attention to the invoice until I had already left. My mistake. But it was $350! I would not have had them check certain things on my vehicle if I had known they were going to charge me for each warranty. It s money I don t have and it s money they never told me they were taking. Very unprofessional.

  eric polk
2 weeks ago
Your salesman, Anthony Alvarez was very professional and nice. He gave me the best experience of lifetime buying my new Denali truck. As soon as we spoke to each other, we had good conversation. To top everything off, I had an issue with my HUD display and came back to the dealership. Anthony helped me with the issue and spoke with onstar for almost an hr. If you are looking for a GMC dealership, Gay GMC is the best. Ask for Anthony Alvarez, you will enjoy it.

  Kristie Savage
a month ago
We've recently been to a lot of dealerships. We typically find friendly salespeople but arrogant sales managers or pushy finance/warranty personnel, which prompt us to just leave. I practice this same level anywhere I shop. Our friendly and humble salesman had us hooked within the first few minutes of initial phone call! Mr. Marvin Driver was down to earth, respectful and had just the right combination of seriousness and humor! We will definitely be return customers! Thank you

  Hugh Arrington
a month ago
This has been the best and most seamless vehicle buying experience I ve ever had! Everyone at the dealership was a pleasure to work with, as I was offered fair value for my trade-in and got a really good deal financing my brand new truck. Highly recommended! A+++

  Kevin Creager
2 weeks ago
Wonderful experience with everyone I worked with. And that s saying a lot. I ve bought 5 cars in 4 years and 4 of them have had bad experiences associated with a number of dealerships. Thank you Jerry and Gay Family Buick!

  Gilbert Bishop
3 months ago
Excellent customer service when answering my questions about the car I'd found for sale at the dealership. Austin Demott, the salesman, was very courteous and friendly, I was very comfortable to ask questions about the car. He researched answers that he didn't know and got back to me very promptly. This was a long distance purchase from a couple states away, he made the process enjoyable, highly recommend to anyone.

  Aaron Butler
4 weeks ago
No better place to deal with..unlike most dealerships that are fake and twist the numbers while lying to your face about trade value or discounts. I won't buy a GMC from any other place and every purchase I've made has been FUN and a PLEASURE. My Mother and Father only buy from here and feel the same way about SALES & SERVICE. I've purchased many vehicles from here and have built a great business relationship as well as made some good friends along the way.

  Morgun Jones
2 months ago
Great experience! Our salesman was an older gentleman sorry I don t recall his name, but he provided exemplary customer service! Gave me more than expected on my trade in and got us back on the road in no time! I loved our salesman, you don t get many like this one! Thank you for getting us in our new Blazer!

  Vanessa Mireles
3 weeks ago
Very nice place, Ruben helped us out on our buy and I loved the fact he gave us options on what we could do to get our new vehicle. We went to different dealerships and none of them gave us many options like Ruben did. Overall the staff is very welcoming and helpful. I recommend this place and Ruben is a great salesman.

  Tina Rodriguez-Amezquita
a month ago
Experience was great! Our sales person Jimmy was awesome! He was so welcoming, great customer service and made buying my 2024 Chevy Trax smooth. I m so happy with my purchase!

  VeeIs4Vibe
3 weeks ago
I brought my mom in for a vehicle and had a great experience! Kizito was her salesman and he made the whole process seamless. He was very patient and knowledgeable. My mother was very pleased! Josh Block, Steve C., and Kizito are definitely the A Team! Thanks guys

  Michael Pearce
2 months ago
It was a great experience from start to finish. Tommy and Craig were a great help and truly went above and beyond the norm to help us get in the truck we were looking at! Billy in finance finished the night out with the same level of service. Thank you, Gay Family Auto!!

  Tyler Partridge
a year ago
From start to finish this was a great experience. Our salesman Benny was awesome and very knowledgeable on the Chevy ZR2 that I purchased. The sales managers Steve and Josh were very nice to deal with. Finally finance was a pleasure to deal with as well, there overall experience makes you feel like that you're not in the "cookie cutter" high pressure dealership that done have become. Thank you to all who worked our deal! We will see you again.

  Matthew Curry
3 months ago
I brought my truck in because someone attempted to steal it and damaged it in the process. The service team, especially Matt Gilchrease, communicated exceptionally well. The tech stayed late to complete the repair and I was able to pick up the truck the next morning. Great service

  donis jones
2 months ago
Dealership was inviting, clean and all people I had contact with were pleasant, friendly and helpful.Cesar was so patient with my questions, indecisive decisions, and I never felt pressured by him. He was very professional, personable and made my purchase quick and a painless when I was ready.

  Mike Hoy
3 months ago
Timeliness of service promised was poor. I had a 10:30 appointment. Turns out that my vehicle service didn't start until closer to 12:00. Why schedule appointments? When I arrived was told that it should take about 2 hours due to backlog. It ended up taking 3.75 hours (more than 60% longer). Attempted to apologize by giving me $15 off the service. Well, since Gay Buick was supposedly running a 10% off standard service, this was actually only about a $3 discount on my standard service (oil change and tire rotation) and inspection. Not happy at all with this particular service experience.

  Luis Cavazos
3 months ago
Pretty bad experience with sales manager Craig who called me after I talked to the sales rep and gave him the numbers I have been offered and was willing to pay for the truck I was looking into purchasing, and if they couldn t beat those numbers I didn t want to go in and waste anyone s time, he said it was no problem to come in and he would definitely be able to take care of me. After about an hour of waiting I finally got ridiculous numbers nothing close to what I spoke to them about so I was lied to just to get me in the door and have my time wasted. Would not recommend this place at all.

  Nancy Dornon
a month ago
Great experience, they let me decide what I wanted without pressuring me. Everything was explained well to my satisfaction. I highly recommend Monte, and Gay Family Dealership.

  Gabrielle
4 weeks ago
Very professional and friendly dealership. Jimmy Williams was a knowledgeable and helpful sales consultant! He provided options and didn t put any pressure on us. We found a great car and we are very satisfied with Gay Buick GMC.

  Justin Garza
2 weeks ago
Amazing customer service!I travel a lot for work and when my wife has to take the vehicle for service, I expect that the dealership will give her a no-nonsense MPI and give fair recommendations. I found out that our old dealership never made recommendations and our vehicle was at 75k miles.Needless to say, I moved on from them due to lack of response and lack of care for our vehicle.I found Gay GMC and Matthew G on the service drive. WHAT A WORLD OF A DIFFERENCE! Not only is he clear on the recommendations but he helped us catch up on services and didn't break our bank! Everytime I come in, it feels like Superstar treatment and he is one helluva service advisor! 100/100 will recommend to anyone wanting trustworthy people working on your vehicle with constant communication.

  Gulf Costa LLC
9 months ago
Love the deals you can get from Gay Family GMC. They re a good home town family dealership! Love my GMC 2500 I just bought. Go see Kevin Lanterman . He will take good care of you!

  Philip Durrschmidt
9 months ago
The car buying experience with Marvin was awesome!! We came in and he treated us like family! He was patient and helped me educate my 16-year-old daughter on the car-buying experience. Even though it took us a little over a month and 4 visits to look at cars and narrow down what we wanted, he didn't push or rush us.The team at Gay Buick GMC is top notch, has a good time and like to have a laugh. Their deals are fair and I felt like I got the best deal we could get. You can tell they care. We are local and will be shopping for our next vehicle at the Gay family dealership.