Eckert Hyundai Service Center

Reviews

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  Rebecca
4 months ago
I had the worst 2 and half months experience with the service center of Eckert Hyundai of Denton. In the following order:1. October 6 my car breaks down with "Hybrid System Failure" my car goes to the service center this day.2. October 29th my car FINALLY gets a diagnostic test done and a list of problems. (minimal communication during the 3 weeks) list of repairs include, light bulb change, air filter change, transmission flush. I pay ~$750. My car is picked up October 31st3. November 4th, my breaks down with the SAME problem while I was in flower mound. No rental car offered, no remorse.4. I call Hyundai Corporate to get them involved. (two weeks pass)5. November 18th l, Car is "fixed" I pay ~$250, when I start my car, a loud clicking noise starts. (This is a new problem) I have this recorded but I can not attach. I alerted the technician and they informed me that I would have to pay $165 for another diagnostic test to find out the problem. ( I have spent little over $1,000 at this point.)6. November 18th, my car breaks down AGAIN with the SAME problem. I pull my car into the Mazda Dealership across the street just before it completely stops.7. November 18th, by a miracle there is a rental car for me to finally use.8. November 22, my car is picked up and claimed it is completely fixed. As of December 5th, my car is working normally. (knock on wood )We have purchased 2 Hyundai vehicles with the dealership and I add this to show that we TRUSTED Hyundai to take care of us.If you are a female with no to minimal car experience, like I was, I urge you to find a trusted person to take along with you. I felt as if I was taking advantage of, ignored, and dismissed.It's safe to say that I will not go to Eckert of Hyundai for anything vehicle related.Detached photos are where my car broke down at different times after Hyundai claimed it was fixed. And the stains on my driver's side door were gifted to me by the technicians who worked on my car.UPDATE: I BOUGHT A MAZDA ACROSS THE STREET AND ITS 100X BETTER THEN ANYTHING AT ECKERT HYUNDAI IN DENTON

  Curtis Spear
4 months ago
Frustrated that a part i purchased at this service center and did not end up using could not be returned to the service center. I was told it was Hyundai policy. They referenced a sign they had by the front desk which does in fact state that info but it was never shared with me at time of purchase. The idea that i can t return a Hyundai specific part that was not used is a complete joke. Especially when it costs over 200 dollars for a part that should be less than 50. I understand that some things are out of the dealers control but no attempt was made to remedy the issue or to even let me know what would occur if it would need to returned. Just bummed out and honestly surprised by the policy placed by Hyundai. Worries me about future car needs I may have or even future vehicle purchases.

  Holifield
3 months ago
I cannot even begin to explain the debacle of this place. I bought a car in August and have yet to have issues resolved. The only thing they have been successful at is wasting my time. Going back this week... We will see... but I'm not holding my breath.

  Rebecca Penaloza
4 months ago
We were originally going to the Carrollton location and decided to try this location due to horrible service, but nothing changed. It's almost as if it flows to all locations. 2 days for just an oil change, no courtesy call/text, and lack of professionalism.

  Vishal Alwala
5 months ago
The worst service center I ve been to.. my appointment was at 11:15am today I was here at 11 handed over the car for the service now it s 1:30 pm my car is still outside never gone for the service this is ridiculous and they keep lying to me ..!!!

  Austin Wirl
9 months ago
Came in for the anti theft recall and was pleasantly surprised with the service here! The car was out of service in no time and the porters were more than happy to take the car through the wash when asked! The customer lounge was also very cozy and the wifi was perfect to get some work done!

  William Smith
10 months ago
Got my palisade scheduled for an oil change yesterday with no trouble at all. Got me in and out in no time. I was checking the receipt and it said they did a 10k mile tire rotation... unfortunately they did not know that I had to replace my rear driver side tire on Sunday with a different tire brand and what do you know... it was still on the rear driver side. Don't say you did something that clearly you didn't do. Very unprofessional.

  Shatece McLeod
6 months ago
Charged $165 for diagnostic time of 60 minutes to clean up gunk and debris in sunroof? Greed and such a ripoff. Never given an update of when work would be completed. Not integral.

  Ji Kim
11 months ago
This is my recent experience of Eckert Service Center that I had the pleasure of experiencing.Got an oil change in the morning. Got home and later in the afternoon I noticed that all the oil had spilled out completely. The mechanic had done something that broke the gasket, I later found out. Mistakes happen.The problem is how it was rectified. I had explained about my urgency to have the car back because of an important appt and that was my only car. After asking when I can have my car back, her answer verbatim: I'M NOT PSYCHIC.The car was towed back to Eckert. I was notified by the service advisor that they fixed the broken gasket. And also he offered to detail my car if I left it overnight. I said thanks but I really need the car by early tomorrow morning. He said ok.Then silence. Worried that I may not have my car back in time I contacted the service advisor. His answer: WE WILL BE CLOSING SOON SO WE HAVE NO ONE TO TAKE THE CAR TO YOU. IF YOU WANT IT THEN COME GET IT. IF YOU CAN'T COME NOW THEN COME TOMORROW MORNING AND GET IT. This is after I had expressed multiple times before that I had to have the car before tomorrow morning. And even if I wanted to pick up my car, by the time I arrive the dealership would've been closed.I ended up taking Uber and picked up my car next morning. Got no greetings, got no apologies. Talk about leaving a sour taste to the end.Above is just a summary. There were numerous instances that left me astounded by their incompetence to see things from the customer's point of view. Almost seemed deliberate.Eckert, you can do better. I already had low expectations of dealerships but this is professionally immature, to put it mildly. Put your focus on customer's concerns first, then you'll always be successful.

  Denise Hernandez
a year ago
I ll not be back. I called the Service dept. for a factory warranty repair and spoke to Matt. He was unhelpful, pleasant but absolutely worthless for me. Asked if they did factory warranty and I would need a tow. He said he had no idea about towing, perhaps I should call my insurance company and didn t address the factory repair at all. Thanked him for his time and promptly called another dealership. I asked the same questions and the Service person said call my insurance company for the tow but if that didn t work, he d be happy to look up local towing companies. He addressed the factory warranty repair and when I got the car towed in, he followed up and did everything he said they d do. I ll not be back to Eckerts for anything. I ve purchased 2 cars from them but I won t be back.

  Cathy Stallcup
2 years ago
I recently had to bring my car in to get checked for a recall, today I brought my daughters car in for the same recall, (we have the same make, model car) both times I was greeted at the bay when I got there. The guys answered all my questions, explained what was going on, were very friendly and had the cars checked out in no time. The girl that finished the paper work explained what I was signing and I was on my way. She was great! About a week ago I dropped my credit card down where the emergency brake was, I brought it up there to see if they could retrieve it. I think it was the Service Manager pulled up a plastic piece and had it out in no time, no charge. I offered him a tip, but he refused. We laughed about it and again on my way. Great people work here!!!Services: General repairs & maintenance, Oil change

  Jin Chen
9 months ago
Mr. Tony Hung is great, very professional sales man! I have excellent service with him no matter when I bought or financial services requested, he did awesome service.

  Aldo Alfaro
a year ago
Extremely poor communication from the service department. Maintenance that's is included in the lease agreement is outside manufacturer recommended intervals. If you have an option go elsewhere you'll likely receive better care for your vehicle and a better customer service experience.Service: Oil changeService: Oil change

  Jason Rivera
3 years ago
Very satisfied with the work the manager and the rest of the team put into getting my car ready for a long trip in a very limited amount of time. If it wasn't for them I would've never made it to my destination in time to start my new job. Thanks to all the team, specially to Don. Keep up the good work!

  Justin Langran
2 years ago
STAY AWAY! This place is extremely dishonest. I took my car in when Hyundai issued a recall/service campaign, and the check engine light has been on ever since they touched it. In addition to the recall, I have taken it to them two additional times to get them to fix what they damaged when they were performing the service campaign. The last visit they wanted me to pay for some phony repair that they claim is a "coincidence", all to fix their mistake. The service manager Dylan Hulme refuses to make it right for the customer. I would give this place MINUS 5 stars if I could.Service: General repairs & maintenance

  Iryna Sherepot
6 months ago
Had service done here, perfect on time of appoitment, out in 30 min.

  Lindsay George
2 years ago
This place is wonderful I bought my car here. I also take my vehicle to have repairs done no. The service manager Dylan is awesome as well as Billy, I speak with Billy all the time and he helps me to the fullest he takes his time and does things right I appreciate everything they do for me.

  Michael Bayer
6 months ago
Excellent service. Staff has always been friendly and professional.

  Jon Rister
a year ago
This is a decent place to take your car . The waiting room was clean and comfortable. Although the restroom was nit so nice . Still have to say good deal

  Robert Heare
11 months ago
I will forever buy Hyundai and for sure have my car serviced by these guys. Very professional, and they really seem to have my best interest in mindAlways a good experience

  UFK SHN
9 months ago
Group of kids run whole parts/service center, they don t even know how to talk to customers. Unfortunately not recommended this business.

  Nadja Fischer
a year ago
Always a pleasure with the service department from Eckert. They are going an extra mile for their customers.

  Pam Alam (TheRealPamAlam)
2 years ago
Bought my wonderful Kona here, their service dept is small but full of nice people. I come here all the way from Richardson.

  Pieter Botes
2 years ago
I ve had great service here on multiple occasions. Very clean waiting area.

  Loves Dogs
9 months ago
Friendly helpful employees. I went in for routine maintenance.

  Carolyn Hardin
9 months ago
Professionalism demonstrated by employees in the Service Dept. TY

  Aditya A
2 years ago
Jim from Eckert Service was helpful. Thanks!

  Rashidur Rahman
9 months ago
Good Customer service

  Greg Mcdaniel
2 years ago
Simply the best service totally find.

  Bob Wilcox
2 years ago
Always quick and professional.