Eckert Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Paul Drew
5 months ago
After multiple dealerships and tons of test drives, these guys get 2 very enthusiastic thumbs up.They were nice, responsive, quick, and respected our time. We decided what we wanted, communicated it remotely, filled out some online forms to save time and showed up the next day to get the car.Including a quick confirmation test drive we were in and out of the dealership in 1 hour and 8 minutes. This is how car buying should be and where we will likely get our next car.If you are stopping by, ask for Alex V and he will treat you right.

  Constance Quagliano
4 weeks ago
This dealership is an overall great one. Everyone working there really enjoys it. That says a lot for management! Professional, knowledgeable about the products and very easy to work with. I recommend them highly. And, this my 4th Hyundai and love these cars!

  Matt Grubb
a month ago
As someone who works at a high-end, luxury car dealership, my expectations for customer service are naturally high. Eckert Hyundai did an exceptional job selling my wife and me a 2024 Santa Fe. My salesman Jeremy Rosado was enthusiastic, eager to help, very well-versed in the product, honest, and surpassed all of my highest expectations. He truly went above and beyond to make sure we were happy with every step of the purchase. Ryan Barham did an excellent job completing the purchase on the back end; we were in and out of the finance office in 15 minutes with no hiccups or problems.I will certainly be returning should we choose to buy another Hyundai in the future! Excellent work!

  Yousuf Hassan
6 days ago
Pros:- Competitive priced cars. I was able to purchase a car below KBB. The purchase process was also relatively fast.- No dealer add on or fees. It was refreshing to not be shoved extra services during the purchasing process.Cons:- Purchased a certified vehicle that supposedly went through a 100+ item check list. Noticed wind noise on the drive home from the dealership and am now having to get this fixed. The good thing is that it s covered under the warranty but if the vehicle was properly inspected this should have already been caught and fixed.- Car salesman was friendly and took his time. Kind of to be expected, but as soon as the paperwork was signed and I had an issue I was pushed to the service dept without any support.- Not sure if the senior sales guy (not sure if he was the sales manager or another role) I dealt with was having a bad week but he was a pretty unfriendly dude 2 days in a row.

  samuel escobedo
a week ago
My dad and I showed up to look at a vehicle. Zack attended us and he was fantastic. Very welcoming and kind to us. Although we didn t end up purchasing a vehicle, we thank Zack and this dealership for their kindness and hospitality as other dealerships have failed to do so.

  Joe whalen
a week ago
Very pleasant experience at this dealership. Gavin is knowledgeable, easy to work with,and a real stand up guy. He took excellent care of us and made the entire process very smooth.Thank you Gavin! 10/10

  Troy Webb
a month ago
I really appreciate this place and the way they do business. Zach was our salesman, great guy, listened to what we were looking for and gave us all of the information we needed. He never tried to push anything like so many sales guys do without knowing what you actually need. I really appreciate him and Eckert. We will be back next time. From my wife and I thank you Zach!

  Gretchen Vickers
a month ago
I highly recommend Eckert Hyundai services! I came in to their service center to have a few recalls on my vehicle updated and a door fixed. Their service, seriously from the time I walked in, to being walked to my car to make sure I was happy with their work, was OUTSTANDING. You really don't encounter employees of this quality and kindness everyday, especially a whole group of them! Will definitely be returning. Thanks again Eckert Hyundai!

  Justin Garren
7 months ago
I had an AMAZING experience with this dealership and with Gabriel Rich, the whole process so very quick and easy! I could not recommend them more! Very happy with my (new to me) Lexus RC 350 F sport. Cant thank Gabriel enough, made the whole process a breeze.

  Linda Breathwit Campbell
a month ago
We had a great experience all around at Eckert and with Tony Hung. We have been customers at this location for years, and have always been treated with great customer service. Our new 2024 Hyundai Sonata is just beautiful. Very pleased. I would refer this dealership to anyone. Go see Tony who has always been very friendly, helpful and professional.

  Gil Lowe Jr
a month ago
Gavin made this process incredibly easy and far more relaxed than any car purchase in the past. He and Ryan in finance did all the paperwork ahead of time, allowed me to send required documents electronically. When we arrived to actually complete the purchase we were done in about 30 minutes. No pressured up selling, no hidden charges, no long talks about why we should buy extended warranty etc etc. Well worth the drive to Denton from the city to be treated so well and get such a nice vehicle at such a reasonable price.

  Alex Vidal
a month ago
Great experience. From my sales guy and up to finance, it was all refreshing. First time in 50 years, and many cars later that I truly experienced a no hassle dealership. No upsell, no pushing their finance, no undercoating, and no hidden fees. Just negotiate selling price, add TT&L, and a reasonable document fee, and that's it! If you want to purchase dealer options, that's entirely up to you. They went above and beyond to make it a smooth as possible. It is truly a stress-free experience. My sales guy, Alex, and so was the entire chain of command. They set the standard for how an auto dealership should be operated. Don't want a Hyundai or Genesis then check out their extensive late model used car inventory

  Cecil Wilson
6 days ago
We were in a position where we had to get a "new" car. We were on a budget and we knew what we could and could not afford.The Sunday before our purchase, my wife and I went to check out their inventory and look at one car specifically.We loved the feel of the small lot and got to explore other vehicles on the lot.Monday we call and Chaz took our call. We went up there again and the car we originally looked at had been cleaned and ready for a test drive.Long story short, Chaz worked with us, tirelessly I might add, at assuring we not only got the car that would best suit our needs but our life situation as well.Chaz was absolutely amazing, as was Brian in the finance department.Prayerfully, when the time comes for another car, Chaz and Eckert Hyundai will get our business again.Small lot, big family feel.I highly recommend.

  Joseph Auringer Sr
4 months ago
Edited to 3 stars, I did at least receive a call back.Just because I won't pay $73 for a 5 minute $20 cabin filter you put the dirty one back in upside down so all the trash flys throughout my system? Real nice!

  kolbie dejarnatt
a week ago
absolutely the worst experience i have ever had at any Hyundai dealership, not only did i have to take my vehicle back a second time for something they fraudulently put on the ticket and did not complete, but also double charged me ON MY SECOND VISIT for a tire patch in the same tire that was missed on the first visit. when i confronted the general manager and explained the situation not only did not understand why i was angry with the rude service (by the service advisor and by the wanna be service manager/wanna be tech) he told me "that if everyone on his staff is rude that i should look inside of my self because there is no way that everyone i delt with was rude and dumb" and he also agreed with his service department that i should be responsible for the double charged tire patch on my SECOND VISIT. if you value your time, your money, and your vehicle's well being STAY AWAY FROM THIS PLACE.

  Hannah George
a week ago
I had an excellent experience here. Jims service was exceptional, knowledgeable, and extremely accommodating. Best customer service I have ever had! I will be recommending my friends and family. Thank you so much Jim!

  Gordon Ebright
5 months ago
During Friday rush hour traffic - around 430pm (11/17), we were driving from Houston to Wichita, KS our 2018 Tucson engine light came on. The engine was replaced in September, so naturally we were nervous to drive further - fearing another engine failure. After talking to two other dealers that told us "Sorry, can't help you" we were happy when one the phone were told to "Stop in, we'll see if we can help you" at Eckert Hyundai.Billy Pope, Service Advisor greeted us immediately. After explaining our engine light concern, he immediately called Zach, the Service Lead over to look at the car. They were so kind, and willing to look at the car immediately. They made a special point to welcome our dog -a Doberman, greeted her, then offered for us to relax in the service waiting room. Beverages were offered, and they kept us informed of their findings - a knock sensor that was removed during the engine change. They did erase it, and we were told it wasn't a safety, or threat to fail if we continued and the light came back on, just have it serviced asap to address the issue.Can not tell you how much of a relief it was, and put us at ease. If I could nominate these two for Customer Service Ambassadors of the Year, I would. Highly recommend each of these men - they truly understand great customer service, and compassion for helping those in a tight spot -on late Friday afternoon no less.

  Jeannie Helm
3 weeks ago
Chaz, our salesman, was awesome! No pressure, very knowledgeable. The best car buying experience ever! Ryan in finance was also great. Again very knowledgeable but yet no pressure. Could not recommend more highly!.

  Preston Duff
4 months ago
Eckert Hyundai damaged my steering wheel, lost one of my lock nuts, and PREFORMED SERVICE ON MY VEHICLE I DID NOT APPROVE (which was a tire not covered under my plan). I made an appointment informing them I would be having work done under the wheels and tire package they sold me. After I picked up my vehicle they tried to offer me new lock nuts for $240 and charge me for a tire I didn t ask for. Disappointed in how they handled a bad situation. Only reconciliation offered was to have them undo the work on my vehicle for no charge and replace my lock nut. Spent 4 hours to have 2 tires replaced and then they want me to spend another 4 hours undoing their work and still have a damaged steering wheel. This will be my last visit. I bought my Elantra from them but will be purchasing my vehicles else where in the future.

  nikhil Reddy
6 days ago
I got my engine replaced by them which is under warranty took them one and half month but they gave me a loner for the entire time and jim was really good and responded to everything accordingly. Had a good experience at this dealership.

  Sean Easley
a month ago
Feeling really bad after dealing with their maintenance department. They told us that it would take 2-3 hours to fix an issue that they themselves said flat out should have been a recall by now, considering how often they have to deal with the issue. Nearly two weeks later, and we were still juggling cars with extended family because they hadn t even started the work. We ve called twice a day every day to find out the status, and it was always, nothing yet. One of us needed to go to the hospital, and had to call someone to take us to the ER.When they invoiced us for the work, it was a good deal more expensive than their previous quotes.To cap it off, our a/c which worked fine before we left it with them suddenly needs work. Why? It was fine. They swear that there s no way it could have been their doing, but it surely couldn t have been ours considering they ve had the car for nearly the past two weeks.All that to say, I don t know what extenuating circumstances caused the delays or the busted air conditioning, but I do know that we won t risk going back. Maybe we caught someone on a bad day (or month, I guess), and maybe there are good reasons for everything else, but they left a really bad taste in our mouths.

  Kherdeen Judge
3 months ago
Update: Responding to you! Communication was a problem. Had I known that being early was not going to help, I'd come back.Also, my receipt showed nothing about having to come back for an ordered part, until I was called to come in.I am telling you about my experience as a customer. It was not a happy one!! Just communicate with everyone equally!!!!!!Very dissatisfied with the service. Came in early for my 530 appointment and there were people who came after me getting their appointments accomplished before me. Everyone else was greeted and got a run down about their car status, no approached me until I had to ask. I have no idea what was fixed, no one spoke to me. I cashed out 2 hours later and that was it. Prior to that, the week before I came in left my car and they called me to pick up my car, no one told me anything. I assumed it was fixed, until I got a call from them about my car part being in. I was shocked because I thought everything was taken care of, until that phone call. I am very disappointed with is company's service.

  d t
5 months ago
I had a surprisingly pleasant buying experience. From test driving to taking delivery, all my expectations were exceeded. It was very nice to not have dealer markups and thousands of dollars of dealer added extras. Ask for Tommy Barham, he's great.

  J M
5 months ago
I purchased a Genesis 3 days ago. Chaz is the best sales person ever! Ask for him, he is very pleasant to work with and very professional. However, Today I stopped for service due to a low tire pressure light on. I asked about the logo on the tire because the car is missing one. The service person is a light skin, short guy with a pony tail. His coworkers heard that I just purchased the car and I was missing the logo in one of the tires. And they told him: dude she just purchased the vehicle, are you going to charge her? And the guy clearly said: I don t care! This is the service that you can expect at this dealership. Poor customer service on my very first visit. If I go to a genesis dealership in Plano. Surely they will even put a red carpet for me. But go to Denton, and you find jerks like this.

  Curtis Spear
4 months ago
Frustrated that a part i purchased and did not end up using could not be returned. I was told it was Hyundai policy. They referenced a sign they had by the front desk which does in fact state that info but it was never shared with me at time of purchase. The idea that i can t return a Hyundai specific part that was not used is a complete joke. Especially when it costs over 200 dollars for a part that should be less than 50. I understand that some things are out of the dealers control but no attempt was made to remedy the issue or to even let me know what would occur if it would need to returned. Just bummed out and honestly surprised by the policy placed by Hyundai. Worries me about future car needs I may have or even future vehicle purchases.

  Charles Sawyer
5 months ago
Five Stars*****Thanks to Eckert Hyundai and Tony Hung, our salesperson, for an honest and professionally conducted transaction. We purchased a solid used automobile from them two days ago; we are very pleased with the entire experience. These are folks you can trust and from whom you can expect kind and fair treatment.

  Terry P
3 weeks ago
Tony, Jeff and the team were amazing from inventory review to picking the perfect car for our needs. They exceeded our requirements and they are always this great!

  Taylor Shireman
4 months ago
I took my 2017 Hyundai Tucson here for service.A particular service person at this dealership didn't tell me that oil consumption issues were an early sign of engine failure, didn't think to consult my extended warranty for repairs, and now my car is in need of engine replacement that can't be covered.He also made me feel less than competent when my temperature actuator failed and ultimately wasted a week of my time with back and forth trips to the service center.Make of all this what you will.

  Carmelite Williams
3 months ago
Subject: Unsatisfactory Car Repair - Failure to Fix IssuesIn April 2023, I had my 2014 Hyundai Santa Fe towed to Eckert Hyundai in Denton Texas because of an error code showing up. The code P136, I was told was a factory warranty issue. April 26, 2023, I picked the car up and reassured the problem was fixed. Sunday, December 3, 2023, the car started showing the same code. Monday, December 4, 2023, I drove the car to Hyundai in Denton. I was immediately told by Billy the serviceman, that they had no loaner vehicles, and the shuttle did not run on Monday. We called on Thursday, December 7, 2023, and were told by Billy the car was ready. I took an Uber over there and when I arrived, Billy said it would be an additional 90 minutes I had to wait. Around 5 PM, Billy found me in the waiting area and said, I have bad news, While we were doing the test drive, the engine seized, and the car is dead. He then tells me, We need to submit a request to Hyundai for an engine replacement and no we don t have a loaner car and we will need to see your oil change records. After telling Billy, please don t try to blame this on us, I left in an Uber.We spoke to Billy again on Friday, December 7, 2023, and was told, he submitted the paperwork to Hyundai and was not sure of the timeframe. We called Billy back on Monday, December 11, 2023, and were told again, that he had no updated information, the paperwork had been submitted and no need to call him again, he would call us. I decided to call the Hyundai Customer Service number and after speaking to a case manager, I was told Billy had not submitted any paperwork but would try to get to it, today or tomorrow. I was also told it could take 2-3 weeks for an answer and in the meantime, car rentals are up to my discretion and loaner cars are at the discretion of the dealership. I have never in my life seen this type of poor customer service from someone who is supposed to be on the customer s side. I am going to write and contact every person I can because we are not being treated fairly or respectfully. And this is not our fault in the least bit. I am disappointed and frustrated with Eckert Hyundai and I have no words for the way we have been treated by Billy in the service department.Update: January 11,2024Caroline was truly a godsend. She got my engine repaired and she kept in constant communication with me. She put us in a loaner car and as promised I got my vehicle back in the time she promised. She turned a very disappointing situation into a joyous one. She treated me with such kindness and respect. You could she it s not forced, she has a very kind spirit. Thank you Caroline for all you have done to her us on the road again. I pray you re repaid for all you did!

  Andrea Orellana
a year ago
I had a great experience shopping for my new mom car! Tony made sure to help us out and made the whole car shopping experience stress free! Happy with the great service. Thank you