AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ethan Edwards
2 weeks ago
Brought in a truck battery and the manager asked if it was a 6 volt (obviously 12 v). Asked them to charge it and came back an hour later only to find out that they haven't charged it. They should've told me that there were too many batteries being charged already. If it were a regular employee it'd be understandable but having this typa guy as a manager is dumb

  Secured Serenity
4 weeks ago
We came in expecting to pay more, and to install the battery ourselves. We were helped by Jessica, who found a great price, and went ABOVE & BEYOND to help us with installation! We are so thankful for her effort and expertise!

  Jeremy Black
a month ago
I went to the store today planning on spending a lot of money on parts, I was helped by a girl named Megan and she told me to try these things instead of spending money on parts. She really seemed to know what she was talking about and I immediately trusted her, which I m glad I did because what she told me did work, and now she has got my car running and I really really appreciate her advice. Thank you Megan!

  Caleb Jones
5 months ago
Zach helped me get good new spark plugs and coils for my Lexus. He knew what he was talking about, and was more than happy to answer questions. Great customer service, great advice! Nathan was there pitching in too.

  Kevin Tye
10 months ago
One of the items I bought was defective and the other failed after a few light uses in less than three weeks- I understand these things happen and it isn t the store locations fault. But- I went to this location to return them and they were unable to look up the receipt by phone number. The employee Kamryn was condescending and repeated himself when I asked a question about looking up the receipt. He said they were looking it up but instead used my driver s license to do the return.I won t be back to this location, and I honestly doubt I will shop at AutoZone anymore.

  NOAH BELIZ
a month ago
Came to autozone to install some new headlights since mine went out. Cody S. was a great help and installed them quick! I was out of there in less than 15 minutes.

  Michael Vidal
a month ago
Autozone on West University had great prices on brake pads. They were actually the only store that had them available for my vehicle. Thank you Autozone and the Assistant Manager that helped us.

  James Denton
3 months ago
My '89 Bronco was running too rich, and the store Manager found me the O2 sensor that corrected the issue after I had the part installed at Bobby Gentry's Muffler shop. Great work Auto Zone!

  Please respond at your earliest convenience.
a year ago
Joseph A., the Parts Manager, was absolutely amazing! He was very knowledgeable about my car products, and willingly assisted me with finding the correct parts and educating me on their services regarding Brake Pads. I will forever make this Autozone my primary store because of the wonderful service that I received. Thanks, Joseph. You re the best!!

  C H
a month ago
The store is always clean, and the employees are ready to help customers. The staff is friendly and helpful.

  Alex S
6 days ago
Helped me out with a battery yesterday, super fast and very helpful!

  Wanda
4 months ago
The manager took care of my battery replacement with ease. Very fast courteous service . This is why university is my favorite location!!

  Tami Marinho
2 months ago
Joseph T was a great help. He helped us find and replace headlights and wipers. Excellent young man

  Joshua Ross
a month ago
Good people over here! Shout to Cody S with the assist today I appreciate all the help.

  Kat Bryant
6 months ago
Michael was amazing and so very helpful! Got my battery and wiper issues taken care of crazy quick. Would go back here without hesitation.

  Joe Bienek
7 months ago
Nothing but a good experience. Over the course of three days working on a major product was able to bounce ideas, get the right parts, and when walking back in the door, had the staff asking about the progress. Customer service was some of the best I have seen in a long time.

  Carson Stoner
3 months ago
Edwin was fantastic. He was quick, informative, and kind. Thanks for making my day easier.

  Kimberly Saldivar
6 months ago
Awesome service! Battery died in my Honda and they did everything in their power to get me a brand new one at a great price. Everyone was so nice!

  JR Reza
6 years ago
Great customer service really knowledgeable easy in and out in just a few minutes, Parts correct parts and service with a smile hard to come by nowadays thank you guys

  Bonita Beanster
2 months ago
Lol, it was so cold and raining as one of the employees came back outside with me to strap my load down before I left Denton for Arlington. Kudos, my new friend.

  aliyah koch
9 months ago
Great service and very friendly!!My friend and I both stopped at autozone together two times during the same day to fix separate problems on separate cars. First my friend needed his battery replaced, then I needed my headlight replaced. Aaron the associate who helped us both times was super kind and funny. He went out in the heat each time to help us with a great attitude and honestly made our day! We appreciate him so much.

  Ed Reich
7 months ago
I'm a truck driver run a refrigerated trailer. Had a battery fail on me just shortly before I was due to pick up a load. This location had Commercial Services and had the battery that I needed helped me save the load I was supposed to pick up. Everybody in the store was very helpful

  Richard Nib
4 years ago
This review is a very mixed review.The service of the guy helping me was great and he was doing all he could but the older lady that is working here is VERY rude.She was barking @ all the workers here constantly while we were here and while he was helping us.She walked over to our counter and said "move over, this lady needs to come over here " (referring to another lady she was helping out on the other counter.VERY VERY RUDE!!!!!Management needs to teach her how to act to and around customers or she is in the wrong line of business!!!!!(I have added a pic of the lady since she is not wearing a name tag.)

  E Chiles
5 months ago
I went to this Autozone lastnight to purchase a low beam headlight for my Honda civic. The older male employee helped me get the headlight as they re all behind the counter . Long story short I attempted to put the new head light in the parking lot for roughly 20 mins it just would not go in .So I walk in an ask if they could assist me . The old male employee said no because Autozone requires 2 employees all times in the store . So I walk back outside an attempted to put head light onto car I was not able too . So while doing so the second employee went to go help this other customer immediately she was a mid age Caucasian women . At this point I was furious so I went tell the old male employee hey you literally told me it requires 2 employees in store minimum . An walked out . So the next day I go to another Autozone they tell me it was the wrong head light bulb and they provided me the correct one and help me out it with no problem .To conclude I would recommend auto zone to write that individual up or have a talk with them this is not how you treat people . I hope the next customer does not have to experience this in the future .

  Lisa Oakes
2 months ago
Pointed me in the right direction for what I needed. Great customer service!!!

  Michael Long
5 months ago
Very helpful, as soon as I walked in I was greeted and asked if I needed help finding anything. The store was clean and there was plenty of parking.

  Frank Mason
7 months ago
Unfortunately owning 8 vehicles you are gonna need parts. I have been an auto zone customer for over 20 years. Forgive me for not remembering the store managers name but he runs a nice store. All associates are courteous and knowledgeable. He helped me locate a part Sunday that was presently had out of stock. I returned on Monday to resolve a rough shifting issue. He not only help me find the right product but offered a funnel to help add the lucas transmission fluid. Lthanked him for the funnel and said this type of service is why I don't think twice about coming back. Thank you proving that someone still values customer service.Frank Mason

  Kaylee Najera
7 months ago
I normally don t leave reviews because it s not something I take time to do, but I had to for this autozone location specifically. The people that work there are very helpful and patient. I had to replace my alternator and battery. It was a learning process and they were nothing, but kind and relaxed every time I went in. Very chill people.

  Brenda
5 months ago
HORRIBLE SERVICEDidn t help any of the customers there (3people). Old man said they couldn t leave the store. Guess that was an exception when the white lady came in. Smh. Guess he s a manager so nothing will be done about it. Worst experience I ve had in a while. Go to a different.

  Steven Von Gonten
9 months ago
6/27/23: Was in town for a training. My truck had some power issues. Came in during a short break between classes and the guys helped test my system. The battery was too far gone to perform a test, they offered to charge it and allow me to return later (because they are open until 11pm). I told them I would be cutting it close too which they said I could leave my truck and come back whenever I was free. Turns out I made it at 10:30pm, they stayed and helped diagnose the issue. Fantastic group of guys and great customer service. Thank you.