Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Harsha S
a year ago
I ended up coming here for a headlight restoration on Sunday afternoon. The employee was quick to check to see if they had the required items for the restoration and to let me know that after the process that it could not come in contact with water for 48 hours. I was appreciative of the warning. When I asked how long the service would take, he indicated that it would take about a hour to get to my car and an additional hour to restore the headlights. The process was quick in terms of bringing my car over to the suitable garage and getting to my car. They were able to get the car into the garage in less than a hour and also finish up on my car in a hour. All of the employees I interacted with here were polite and helpful.The waiting area is also comfortable with four comfortable couches, and there is public Walmart wifi available for those who need to work or do anything while waiting for their cars. They also have a drink machine nearby if you get thirsty.

  Tony Hyon
3 months ago
I should have read the reviews before I went because these reviews are NOT lying. I called ahead of time to make sure they had the correct battery for my car which they did. I showed up, the lady checked me in- and said it ll be a wait. Okay, No worries. it was 3pm. I decided to shop and eat at McDonald s inside the Walmart to kill some time. 1 hr passed. Went to the auto care to wait. 2 hrs passed. groups of people came and gone after me and slowly the workers were leaving and I was confused. I got notifications that my car was being worked on finally but indeed it wasn t.The lack of communication and protocol amongst the workers was horrible. No customer service. When asked, the guy at the counter said don t ask me, I don t know I was confused by the response. could he not ask the team what was going on ? so finally, 3 hrs have gone by for a simple battery change and I had to track and manager down which then they took me seriously. but what upset me even more was that they charged me MORE than what I agreed on and SIGNED for. And they wouldn t do anything about it.If you have car problems, DONT GO HERE. just don t.

  Fun Squad
3 months ago
Will never come back at this place again. May God help me never have to come back here again. The mechanic took the car and told me to wait in the waiting area. And before I realized it was almost 1.5 hours and they told me my order was never created and system is down. No communication and mechanics have their own way apparently with no existing protocol. It took me more than 3 hours for a nail fix ( was not told to get an appointment and was told it s not gonna take long and I was number second of the queue). I never had such a bad experience for my car service anywhere ever. The one star given is for the older front desk guy who atleast tried to follow up on the order. Ruined my whole day and my mind here.

  Zachary Laures
4 months ago
Appt time 9:30am. Lady at the counter was sweet, friendly. Manny, who did my oil change was amazing and ga DC e excellent customer service. Thank you!

  Antonia Taylor
6 months ago
Marsh/ Frankford Walmart Automotive was an impressive experience, there is an actual Associate that acknowledges you, doesn't ignore you and have been soooo pleasant. I have been to 4 different Walmart Automotive centers in this area and this has been my best experience. Won't say more about the others other than seriously lacking in good customer service consistently.

  Jacson Fuentes
a month ago
If you wanna wait 3 hours, rude staff, and get an below average oil change be my guest

  Jim
7 months ago
This location is great! They did a thorough inspection of my car when I go in for an oil change and coolant flush, theylet me know bad sensors and items to fix. Adan was great, helped setup all the stuff and explained the issues to me, they even filled up the window washing fluid for me! Awesome place!

  Kam Frantkowski
11 months ago
I actually had a wonderful experience at this car center. The woman at the desk was very friendly and helpful. And the gentleman that changed my tire actually put up the jack and everything that belongs under the mat in my trunk. Unfortunately I had had my about 2 weeks prior to that and the only thing that was close was a pretty expensive tire shop. Yeah that guy didn't bother to put any of my stuff up. Thanks Walmart

  James S. Barr
8 months ago
Went in for an oil change on 8/5 @ 3:15. (They close at 7) Was turned away by the cashier on duty who informed no more service today . When I asked why, he became rude and then I informed him I would call Walmart corporate about his attitude. He snapped and shouted at me to go away. I went in and spoke to the store management there to report him. I will not be coming back.

  Maureen Golding
8 months ago
Nice fellow. Concerning my tires, he took 20 minutes to say, they do not have my tire size. Sent me to another city, that Walmart said, no one called them and they do not have my size. In the morning, my car was completely deflated. They did not honor the warranty that I paid for. I made a complaint to management that is how it got resolved.

  Stacey Jolt
a year ago
I came here to this location the afternoon of Thursday Nov. 17 & three people stood out in a good way. First an African American gentleman really cared about my issue & offered help me, then the lady behind the counter wearing a mask helped me, & finally a Hispanic/Mexican/or Italian gentleman helped me & did a great job. Thank you all 3 of you, I hope your boss takes note.

  Marcelo Capel
a year ago
I will explain why I do not recommend this place. this place was once good, there were excellent staff. but in the last few months the quality has dropped to an unacceptable level. i went to change the oil in my car 50 days ago and there was simply no staff, i waited about 3 hours and was told to leave because there was no one there to do the service. but I went back there today 04/25 in the morning. were open but the customers' front door was locked and no one was working in the workshop. i waited for 20 minutes and then i called and asked to open the door for me to enter and they ignored me completely. so when I managed to access the service area I asked if there were employees working at that moment because I needed to change the oil. I just asked because last time there was no one qualified to do this. but when I asked this question, the 2 employees who were in the place started laughing because of my accent because I was born in another country. It was a ridiculous and embarrassing scene. I was trying to get information and they laughed and treated me stupidly and rudely. I don't know if people don't like working there, but that's not how you treat a customer. I was giving preference and paying for the service of this place, the least there should be is politeness and kindness to the customer. I really liked this Walmart but I will never go back there.Service: Oil change

  Shirley Dobbs
6 months ago
I really don't care for it, Everytime I go to get air for my truck it's always seems to be a problem getting air.

  Maria Quinones
11 months ago
4th n last time I try getting my oil changed there...lol I NEVER have someone help me so after a few minutes of waiting I leave. Driving the extra 5 minutes to walmart on trinity mills so much better. Better service.

  Courtney Bailey
a year ago
Google says they open at 7, they did not open the doors until 7:20 (unfortunate, but it happens), was the first one in, got my oil changed in 30 minutes. Customer service was great.Service: Oil changeService: Oil change

  Robin Goodman
4 years ago
This department was understaffed, and told me about 1pm in the afternoon to go somewhere else for an oil change. There was 1 technician, and he was going to lunch. He had a line of cars waiting to be serviced. I was appreciative for the honesty, but I can't help but be concerned for this young man's safety. I shouldn't need to tell Walmart that an accident due to staffing issues will always cost much more in $ and reputation. I'm sure someone called in sick, another on vacation, and another just quit, so going forward I would overstaff that department with above avg employees. This isn't an area you want below avg people working on someone's car. It wouldn't be long before a serious accident happened to a vehicle or themselves. I understand there are probably payroll concerns, so they obviously need to increase sales. The fastest way to do this is to keep the customers you already have, and not send them to a competitor. A well staffed dept will be able to process more cars per day and a reputation for speedy service will keep loyal customers while continuously growing the customer base. Nobody wants to be without their vehicle for more than a few minutes so speed and accuracy are key. During down times, a technician could walk the sales floor and remind customers that there is an automotive center neatly tucked away in the back corner. Another idea for down time would be to have a technician at the gas pumps doing free tire tread inspections, wiper blades, headlight/taillight bulb checks, etc, etc. The technicians will probably have many more ideas to grow sales, especially when there is enough help to get the job done. Dept morale will go up, sales and profit will increase, and customer service would get a much needed nudge. I hope to see what changes are made when my next oil change is due.

  Jerik B
5 years ago
While the staff is normally helpful, there are more times than I'd prefer where they shouldn't be in customer service; cold, annoyed demeanor, bad communication skills, and/or un-empathetic.Additionally the last few times I've had problems with the service. After getting two tires replaced the tire pressure sensor light remained on in the dash. At first the staff gave me every excuse as to why it wouldn't turn off and then finally found that it was documented when I brought the car in, proceeding to proudly talk to each other about it while I was standing right there, instead of addressing me directly. When I inquired, they showed me the documentation as if to shut me up, but I said the fact that the tire pressure sensor light was on was the reason I came to have the tires replaced. They then tell me that it could be the other set of tires so they won't do anything about it; even though I only asked if they checked the tire pressure sensors when they installed the new tires.Recently, I got a nail in one of those tires and when I took it in I'm told that the tire on my car doesn't match the tire they show on the paperwork from my visit, so they won't fix it eventhough I bought coverage. The curious thing is they told the person ahead of me in line the exact same thing. I'm instructed to go to the Walmart where I bought the tires and luckily they admit that the person who did the job entered the wrong tire and they proceed to replace it. So beware and try to check the invoice to make sure they sold you the correct tires, and that the numbers match.I probably won't go here for tire service again, if I can help it.

  Amy Boyd
12 years ago
First, I called this location twice and my call was disconnected both times. I then just decided to go and get a simple tire rotation that went fine. I was keeping an eye on my vehicle thru the waiting room windows and saw an employee drive my car out of the garage to a parking space. As she drove it out, I watched her drive circles around the parking lot rather quickly. I definitely don't appreciate them treating my car like that, especially in plain view. I'll be going to the Park St location for any more services.

  James Raymond
5 years ago
Bought my tires at Walmart with a maintenance agreement. Tires were smooth and quiet but the last three times I've been back for the maintenance balance and rotate. Why is it that Walmart cannot balance a tire? I suggest if you buy tires buy them somewhere where they have quality technicians. It's gotten where I don't even care about going back to try to get something done right. If anybody out there knows it Walmart that got reputable technician. Let me know

  Chrysan Lu
2 years ago
Went there to go get my tires change , I communicated with the desk clerk multiple time which tires need to be change and they still got the wrong tires changed .when I went back to confront them about it they said they'll change it, an hour later When we got our car back it was still the same tired that was in the wrong place. Don't waste your time there.Service: Tires

  Cohen Huntington
5 years ago
Excellent service. This is the only Wal-Mart Auto Care Center I go to. They were fast, professional, did an amazing job and even though they couldn't replace my back windshield wiper, I understood. Guess it's jammed and they didn't want to break it, trying to replace it. I respect that! They were great, will always be coming back!

  Braden Leeds
7 years ago
I had a nail bent and halfway into the outer corner of my tire but nowhere near the tire wall and without even taking a look at where the nail went the guy told me that I needed a new tire. I work in the Auto industry and no that isn't true. Clearly the people here are retarded and there is a reason they're rated one star. I tried to avoid coming here at all costs but unfortunately had an appointment which is why I stopped by. Chose to keep a nail in my tire until I find somebody competent to fix it. The dude didn't even barely look at the tire let alone come out of his little shop or bubble, unprofessional and unqualified employees, 100%.

  Sonjia Cummings
a year ago
Bought the protection plan for a tire because they didn't have the exact same tire in stock or for reorder they won't replace the tire. Btw They had some in our size.

  Valerie Meisner
5 years ago
Technician left greasy fingerprints all over the hood and door, and a nice thick coat of grease all over my steering wheel. My husband checked the oil levels after the oil change and it was low. Technician wasn t happy about it but did put more oil in. Service took much longer than estimated even though it wasn t busy.

  Gore Champ
5 years ago
I go in for an oil change yesterday. There's about 2 hours left before they have to close and they have 4 cars in front of me. They tell me there's an hour and a half wait and recommend I go to the Wal-Mart in trinity. I say no its fine ill just come in the morning tomorrow and they say ok thank you. I come in today in the morning and there's one car in front of me. I go inside and ask for an oil change. The lady tells me its gonna be an hour and 15 min wait.. 15 min less from yestersay.. But there's 3 less cars? But whatever I say that's fine. She asks what I have and tell her Toyota. She says something about the caps are broken and they're not servicing Toyota but the Wal-Mart on trinity is.. The only other car in front of me is a Toyota.. But whatever I'm not gonna force someone to work on my car. Guess the Wal-Mart on Trinity is the best one since all the workers at the marsh location wanna send everyone there lol

  John Clegg
4 months ago
Crowded and noisy. Slightly scary ... Typical Walmart

  Carla Mata
6 years ago
Car battery didn't work and I had no other option since I was stuck in the parking lot. Tire place closes at 7 and the manager made sure we were well taken care of. Manager stayed longer to help us out and got my car ready to go. Great first time!!!

  Vanessa T
6 years ago
They changed my oil and did an amazing job. I went to another walmart and wouldn't change my oil said they couldn't take the cap off but went here the next day and it was no problem. They were nice and customer service was great I will send everyone there and recommend them over the walmart on east trinity view in Carrollton (seemed like they didn't to do it because I didn't add and do more like they wanted).

  Mickey Kadjar
4 years ago
Dishonest people. They changed a tire, then kept the spare tire with rim for themselves. Having realized what had happened when I arrived home, I wentback and collected this tire. Their ludicrous explanation was...they did not think I needed it!!! I was lucky they had not sold it before my return! I wish I could give zero star.

  Jared S
4 years ago
I'd give them a zero if I could. I got here at 7:15 to find all the doors shut and locked. After making my way inside and finally finding someone I learned that all their technicians were out, and the best case scenario was that one of them MIGHT come in... at 10. Do what I did, and go to NTB instead.