Twin Lakes Auto Salvage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Closet Behavior
2 months ago
The customer service was amazing! Everyone was so nice especially Ms. Karina!! She was an absolute Jewel! I just loved how she took her time to help me locate my part! This is my new go to spot for used parts!

  Ricky Gonzalez
a month ago
Dishonest business. Was quoted $60 for a fender flare over the phone. Charged $150 when I arrived.Told: I don t know who you talked to. Purchase made 3/12/24

  J D
7 months ago
Called earlier this week to find a part for a customer, guy on the other end constantly interrupted me. Told me he would call me back when he's sure he's got the part. Never got a call back, so called in at the end of the week and got hung up on. Not interested in having my time wasted by this rude company again.

  john shain
6 months ago
I HAVE WORKED AT A WRECKING YARD FOR YEARS NOW, THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER HAD. IRENE THE OWNER IS A JOKE I ORDERED A WHEEL FOR ONE OF MY JOBS EMPLOYEES FOR HIS PERSONAL CAR, THEY SENT ME A PICTURE OF A DECENT LOOKING WHEEL THEN THEY SENT THE INVOICE I PAID FOR THE PART GOT CONFORMATION IT WAS PAID CALLED BACK AND ASKED IF THEY GOT CONFORMATION OF PAYMENT THEY SAID YES AND THE WHEEL THEY SENT A PICTURE OF WAS BEING BOXED AND READY TO SHIP, 11 DAYS LATER STILL NO WHEEL SO I CALLED THEY SAID THEY DIDNT KNOW WHAT HAPPENED THEN TOLD ME THAT IRENE THE OWNER DROPPED THE BALL. AT THAT TIME MY GUY JUST NEEDED HIS WHEEL THAT HE PAID FOR THEY SAID SORRY AND IT WOULD SHIP....... WELL IT SHOWED UP 23 DAYS AFTER I PLACED THE ORDER AND WHAT DO YOU KNOW NOT THE WHEEL THEY SENT ME A PICTURE OF. I WOULD BE EMBARRESED TO WORK FOR A WRECKING YARD LIKE THIS, DO NOT GIVE THESE PEOPLE YOUR MONEY. JOHN@WHITEYS

  Aly Denneane
a year ago
Love love this location! Hugo was an absolute gentlemen and helped me through the whole process! More then definitely reccomend this location for any car parts you may want/need! Thanks again Hugo!

  Michael Byrd
9 years ago
They had a very friendly staff and were at a convenient location. I got there just before closing, but they did not rush me or have an attitude, but encouraged me to go ahead anyway. Great prices alone would make it worth the trip, but they seemed respectful, helpful, and like they really wanted my business.

  Jose Lopez
a year ago
I put a A/c compressor on layaway for $20 . The lady said thats all i had to put down until i could come get it . 3 weeks later they're saying they dont know what im talking about and they dont have the part .

  Loud Pen
7 years ago
Twin Lakes was awesome! They picked up my car within 24 hours even though I didn't have the title on me. The title was out of state so we made an agreement that they would pick up the car and once they received the title, they'd send me a check for the car. Keep in mind the car was completely totaled. I truly appreciate them for doing that because the shop where my car was wanted to charge $30 a day storage fee. So thank goodness they picked up the car quickly. They were excellent service providers and super easy to deal with. I would highly recommend them!

  Tr Zbbba
a year ago
They called me back to verify they had the parts I needed!!!! I came from Carrollton super customer service!!! I recommend them.

  me you
a year ago
*** SCAM ALERT!!! **** Spoke to Karina on the phone. She tells me I have to pay for the part before they will pull it. Then proceeds to tell me that I cant get a refund if the part they pull is not the right one.... what kind of place are you running?

  Alfonso Gonzalez
4 years ago
Their customer service is beyond trash. Do not go here. Went here because they showed a couple of transmissions in stock. When I arrived the guys in the front were drinking beer and completely ignored the fact that I was there. Finally a guy came out from back and asked what I needed only to say they couldn t find the part. Terrible business. Unfortunately I can t rate Zero stars.

  Patrick Williams (Trophee)
9 months ago
The Best of. the Best, Always helpful and knows their stuff Great service!!

  Jon L
6 years ago
I was looking for a standard transmission. I found one here. I went to look at it, and got more parts that were not pulled off a car yet. I paid in full for all of the parts and came back the following week to pick up parts. A week later, I came back. Half of the parts were pulled off and one part did not exist because someone else had already purchased it. I was not refunded for the missing part, and the other parts were either broken or severely deformed when they removed them. Again, no refund was given for these F'd up parts. I leave with my standard transmission, a pile of non-functional parts, and one pissed off self. I should mention nobody there truly understands how a car works and there was a large language barrier. Anyways, I swap out my transmission, drained and filled with fresh transmission fluid, started car, put it in gear, and drove around the block. After about 4 miles, I can definitely tell there were internal issues with the gearbox and it needed to be rebuilt. This is when I felt a little disappointed after I was told it was properly working. The next day, I called to warn them I was coming back for a warranty claim, and they verbally agreed. I uninstalled the transmission and took it back. Long story short, they did not honor any warranty and refused to give me a refund. I am in the negative $700 - non-working transmission, and a pile of non-functional parts. ***NEVER COME HERE. AVOID AT ALL COSTS.***

  William Palmer
8 years ago
They gave sold me a bad engine. Problem one two manifold bolts broke in the head. I have to have that fixed in order to put it in my truck. I called they wouldn't even give me a store credit for that labor. I put the motor in the truck it has a knock when you first crank it then there is so much blow by it pushes oil out of the dip stick. No warranty on labor so after all that it still runs like pure crap. They claim they test the engine. Know I have to get another motor from them and there is a strong possibility it will be crap too. They refused to give me the owners name so I can talk to them about this experience. Also they wanted me to perform more diagnosis on there engine like I have more time and money to spend on the crap engine. I am pissed

  KingTut UnConquerable
a year ago
Called earlier this morning about my parts and they was in stock, just to finally get here and they say they don t have it smh trash . Than this my first time here

  marco martinez
a year ago
Super expensive stuff way expensive than new parts. This guys ripping people off. For old parts and they make you wait hours to get small parts. Wasted my day just to get some door panels.

  Charles Cooks
3 years ago
I was really impressed with this place. Not only did they have what I needed but they also very friendly and courteous and they didn't take long in they service oh and the price was very reasonable.

  Danial Samani
2 years ago
Good pricing, great people and they even bring you the part youre looking for. Was recommended to by a friend and will definitely recommend them to others!

  george mose
a year ago
Un reliable, gave me a price for a mirror, sent a driver all the way then changed the price got it far cheaper from New world

  Kim Cleveland
7 years ago
Horrible experience! Wasted four days of my husbands time he needed to have to install the engine he bought from them. Sold him junk the first day full of sludge, second motor rusted out cylinder valves. Finally, third motor pulled was actually the motor my husband initially asked for! Wont ever go back and will not refer. Very unprofessional. Owner doesnt speak English.

  INFUSION Acer
3 years ago
My first time coming here was awful they didn't even have car i was looking for and there customer services was horrendous. i even try calling them before going up there was huge waste of time, also they don't speak english very well. i would not recommend coming here!

  Rico Gonzales
7 years ago
0 stars is my rate. Very crapy service they ignore you even though they see you standing in fron of them. Very rude especially the young lady. If you dont want to work or help people stay home. One comes to spend money not get treated like trash cause your having a crapy day. Do not recommend to not even my enemy.

  Isaac Marable
2 years ago
Horrible place straight trash. I called about a simple tire tool and they said they had it, but when I drive to them they now say that I was crazy and had the nerve to have an attitude and said that they didn t carry the item and that the price THEY quoted was too low ..had me furious never again in life!!

  Justin Holloway
6 years ago
Bought an ignition coil from them and I was suspicious because the engine looked flooded. They all assured me that it should be ok. It is bad. Of course they only offer store credit. No refund

  Valori Morrison-Liu
5 years ago
They gave a good price, met at the appointed time/place, we're gracious to work with, and let me go back and retrieve things I'd forgotten to get from the car.

  Andres Ramirez
7 years ago
Came in and just loved the staff very friendly and a great team I received all the parts I came in for faster then expected will definitely be returning for future purchases

  jesse witt
a year ago
Drove 4 hours and the parts I needed were no good. Holes in fenders and bumper was as bad as the one I was trying to replace .

  Chris Brodie
6 years ago
Pleasant experience and got a fair price. The rep for the company kept in constant communication and answered all my questions. Thank you so much

  Mike Awad
4 years ago
Be careful these guys will sell you anything without checking if it works or not. Bought a transmission that was bad tried to return it back. They wont answer or let you bring it back.

  Michael Eltiste
3 years ago
A bit difficult to find the vehicle I needed, but they had the part I needed at a fair price. Would not hesitate to recommend.