Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Dr. John Evans ND
a year ago
Wonder who owns this? They are never open but can still afford 2 BMW AMGs and multiple other vehicles and large construction equipment. 3 months have gone buy and everything is still just sitting there. If you read this, I m a veteran and wanted to inquire about maybe donating the space for for mechanic training or a vehicle to a vet that could use it. Doesn t hurt to ask. Appreciate it!
Jennifer Mahoney
11 years ago
Stones is by far THE BEST auto shop I have ever been to. They are family owned and operated so that makes a big difference and all of their parts are NAPA and warrantied. They also give a discount for AAA members...if that inst enough, than seeing the work they do and the way they treat you will! I have had to take my cavalier in there numerous times and every time, they have been fair and courteous and always make sure the job is done right. I just had to take it in again and as soon as I walked in they remembered my name and everything about me and my car. Even though they were extremely busy, they still took the time out to help and didn't charge me for labor to check it out. They offered a possible solution and when they went in, they found the problem and it was a simple fix. They also gave me a coupon to use to help too. These guys are nice and helpful and really take care of you....If everyone would give them a try once, even with a simple oil change, you'll be impressed! I have never written a review about anything before, so for a place like this to make the impression it has on me means they went over the top to take care of me...and have every time. Give them a call next time you need your car fixed! -and if you have to wait-you will also be impressed by how comfortable the waiting area is-also a first for me at a mechanic shop-comfy seats, magazines, a flat screen, and vending machines..along with nice restrooms. They also offer courtesy shuttle service and can hep pick you up if need be and also tow your car there for you! These guys have really outdone themselves and the building is so clean and nice! nothing I thought I could afford and sitting in an area you wouldn't expect for a shop this nice.... Trust them with your car and your wallet! They will take care of you guaranteed!
Brandon Burke
7 years ago
My experience with Stone's Auto really gave me a life lesson in trust. I took my vehicle to them thinking there was something really wrong with it as the vehicle was shaking and sputtering. When checking my car in the staff was very nice and let me know the diagnostic fee was $95 dollars. After a few days I received a call from them letting me know the issue was spark plugs and ignition coils. They quoted me close to $600 dollars with 2 hours of labor parts only being about $200 of that so the labor is way inflated. Well after doing a little research on good ole Youtube I found changing out the parts was so simple it only would take about 15 minuets. I let the staff know I was going to do the work myself. When I spoke to the technician he let me know "if changing out the parts does not fix it take it somewhere to get looked at".. This really puzzled me as why the heck did I take it to them in the first place for a diagnostic. Also if the car was still having issues after I performed the work and changed out the parts of course I would take it SOMEWHERE ELSE to have it looked at. Also he stated the charge was going to be a bit more as they were going to charge me labor for the parts being taken out and put back in. So that was unexpected and not disclosed. After getting my car back and spending 100 dollars on parts and taking 15 minuets of my time the car is running great. Needless to say I wont be coming back to Stone's and I will be very judicial as to where I take my car to be looked. It seems to be very difficult to find a honest mechanic.
Naturelle Ryder (NaturelleRyder)
10 years ago
Wrecked my Car Wednesday, Picked it up on Monday, Columbus day.My technician discussed the repairs with me and even repaired another issue that he came across for me. I wish they did collision repair too, for they would have had my business for that aspect of my repairs as well.Their tow driver Markee was very professional, knowledgeable and courteous during my emergency.I was well taken care of during my accident.
Jace Whatcott
7 years ago
We had a guy come out during the middle of the night to give us a jump and to check our battery's life. He found out our battery was fine, but that we just needed a jump. The guy was super nice and super friendly, but he was also completely wrong. Our battery was fried, and we needed a new one. So after waking up the next morning to a dead car (again), we called AAA and had another guy come out from Premier Towing. The guy, Henry, knew exactly what he was doing and was super nice and super helpful. He confirmed that our battery was dead and put a new one in without charging us for his labor (he felt bad because the problem should have been solved the night before). He checked all of our fuses and made sure everything was running fine. Henry is the man.
JAY KERN
7 years ago
Over the last month I have taken both of my vehicles to Stone's for service. My Mustang needed a brake job because pads were worn out. Stone's checked out my car and said I only needed the rear brakes done, the fronts had about half life still left on them. I was impressed because any other time I had a brake job, other service companies quote all four.I also took my wife's expedition in for service due to air suspension problems. Some Ford vehicles have air suspension that is very nice as far as ride goes, but is service prone. This system is somewhat rare, so I was a little concerned that it may be a little more than they could handle. It took them most of the day to figure it out, but they got back with me late afternoon stating it needed a new compressor. Compressor was installed the next day and all is good.
Chris Dorward
9 years ago
Stones is the best automotive shop I have ever used! Bob is very professional and treats his customers right! Quality of work is second to none. Customer waiting area is nicer and cleaner than most restaurants, let alone auto shops. Will continue to return!
Scott
7 years ago
I went in to get some work done, including my inspection. The total amount was over $1,000. Several weeks after I got the car back I went to update my registration, only to find out that my vehicle was not current on my inspection. I contacted them and it took several tries to reach someone. As it turns out, they never did the inspection and still charged me for it. They "forgot" to inform me of this, and asked that I bring the vehicle back in for inspection. Now I am driving a car that has an expired registration and inspection thanks to them as I cannot get my vehicle in there, given their piss poor service hours for at least a week.
Jeff Harting
8 years ago
Needed a tow recently. Called AAA and Premier Towing came promptly. Larry was proficient and handled everything excellently. Couldn't ask for anything more than what Larry provided.Great job. Great service.Thank you!
Arlan
9 years ago
I had some bad experiences trying find a good mechanic until I found Stone's. This place is nice and clean and professional and they do great work. I take both of my vehicles here regularly and they always treat me right.
Shirley Richmond
6 years ago
First time customer and they padded my bill with a lot of false charges... AAA referred me to Stone, my diagnostic report from Autozone said I needed a thermostat, but Stone told me I needed a radiator, not a thermostat, so I went back to get the radiator, which was iver$500, instead of the $235 quoted to me for the thermostat. When I went back to get the radiator, then I was told I needed wheel bearings, so I told them no! I took my truck to Nissan for an oil change, and Nissan provided me with a printout of their inspection and report did not mention anything about wheel bearings. It has been several months, still don't need wheel bearings. Stone Premier made up bogus repairs... They lost me as a customer, no thank you. I dont recommend Stone, but if you decide to go, pay attention and proceed with caution!
George Marko
7 years ago
I was on vacation and my rental car had gotten a flat. They were able to help me out on a Saturday.Great customer service. I would highly recommend them for any of your car needs.
Rosa Moctezuma
7 years ago
Literally had the worst experience. Scott the owner of towing company deliberately told us his drivers get in accidents "all the time" and they don't ever assume responsibility. Take your money elsewhere people. Rude folks working here
DHB
7 years ago
Great experience. Thank you to randy and his crew for getting my yukon ready. A++++ service reasonably priced awesome customer service!
Danny Burgess
a year ago
Wondering if this place is even still open. The last few times I've driven by, there is a lot of garbage in the parking lot and and a bunch of vagrants living there.
Murad Kheraj
10 years ago
Excellent service. They came earlier then expected and provided Air Conditioning while another driver brought the battery.
James Sherry
8 years ago
There aren't many quality, trustworthy places nearby that work on German cars. This place seems to be one of the good ones.
Miodrag Mandic
7 years ago
I request fuel for my diesel truck from AAA. And AAA send driver Cameron #30 from Premier Towing and he pure gasoline in mu truck tank!!!!
Shawn Kippes
8 years ago
We have a fleet of trucks and they get them out fast!!!!!!!!!!!I wouldn't take my repairs anywhere else.
Jeremy Windham
6 years ago
Awesome diagnostic technicians and friendly caring service consultants! Two year warranty!
Gail LeVine
7 years ago
Excellent communication, turn around time was superb, professional and fair. I will definitely return
Juvencio Garcia
5 years ago
They were quick accurate and good prices. I would highly recommend this place.
Alan Raybourn
4 years ago
Very clean room and friendly staff, overall nice atmosphere, Thanks!
Tonya Griffin
7 years ago
Great customer service - very friendly staff
John Cardyman
7 years ago
Great shop, very courteous , and fair.
Michael Rutherford
4 years ago
Fast and curteous service.
Donald Berk
3 years ago
Is Stone's still in business?
Square Business Logistics Inc.
5 years ago
Friendly staff