Premier Collection Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Esmeraldo Conanan
a month ago
Within weeks of being in their "care" and completing a multi-ppint inspection, the vehicle suffered catastrophic failure beyond repair, and blamed the customer for the failure, for items this shop repaired. Repairs and maintenance were completed solely by this facility, including complete suspension, tires, brakes, headlights, oil changes, spark plugs, coils ...you name it. What did I get? A swift kick in the pants and the shortest path to the door. I am told the Houston Bentley shop take real care of their Clients, and I have a shop locally that is taking care of me now. Run fast!

  Dai Poteat
11 months ago
Brandyn Atherton was my assigned advisor. The Customer service was so horrible and confrontational here just getting an estimate (which was $11,600 for glass repair). He refused to print the estimate, refused to turn his computer screen around to see the breakdown of the estimate, and when asked so if this was a quote for my insurance company, you d still be unable to provide a printed estimate? He replied There are no *discounted??* insurance quotes! Like what!? He also refused to take the $5k down payment to order the parts while we were there in person saying he d send a payment link which ultimately is why he lost the sale. You d think on an almost $12k cash transaction a person would be a little bit more professional and non argumentative. We left feeling appalled & disgusted.Service: Body & Trim

  car los
2 years ago
10 days to get a loaner with 2 check engine lights and a window that won't roll up. This is the quality service you get here. Of course, this is AFTER I just had the car service here last month for another (you guessed it) check engine light that I had to wait over a week to get a loaner. I had better service at Chevy dealerships. Look... don't call yourself 5 star if you can't fix cars properly the first time and/or if you don't have enough cars to loan to your customers who are having continued CHECK ENGINE problems!

  HS T
2 years ago
I wanted to express my appreciation for Joaquin, the Asst. Manager from the Service Dept. He went above and beyond to accomodate my schedule and resolve any outstanding issues with my car before the warranty expires. He truly puts the customer first and understood all concerns I had during the process. A++ for service.Service: Body & TrimService: Body & Trim

  Demarcus Williams
3 years ago
This place deserves 10 thumbs up. I entrusted in them to doctor on my babies (cars). Each time, they are reborn to perfect health. :)But seriously, the level of quality of service is very refreshing. From the gentlemen who greet you when you drive up, to the service managers like Andres that efficiently communicates the diagnosis, to the technicians that restores the cars, this place is the best around.

  Ismail Syed
2 years ago
Joaquin from Premier Collection is helping me out today and he is excellent at what he does. Great customer service, going out of the way to me comfortable and getting the work done in a short amount of time.

  Taha Alkhoja
2 years ago
One of my worst service experience I have paid 4k for the service and the check engine light came on right after the service was done and they want me to pay another 10k for that as well as they made me pay for the loner flat tire 328 dollars will never trust them for anything no one should

  Ron Boyd
2 years ago
Service was done on time and very thorough. Refreshing people who were extremely customer oriented.Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Oil changeServices: Air & cabin filter replacement, Tires, Auto engine diagnostic, Oil change

  J Carlock
2 months ago
Professional and courteous staff, with the anticipated responsiveness and attention to details. Assistance was prompt and thorough!

  Michael McGuire
2 years ago
Could spend forever staring at the beautiful cars but don't touch

  Aimes Collision
3 years ago
I picked up a part for a Maserati we were working on a while ago.

  Erics Green-Troupe
2 years ago
I was pleased from beginning to end with customer service

  Ty Nsekhe
2 years ago
Service has been terrible here for quite some time

  F H
8 months ago
Great service!

  Kaazim Umar
2 years ago
Real nice

  Claire Waldrop
4 years ago
Lovely experience with Sharon and staff

  Dallas 1962
4 years ago
Unmatched customer service