Park Place Volvo Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda Olvera Ruiz
5 days ago
We recently took our 2024 S60 to get the front left headlight programmed and Volvo programmed the headlight that was working(right side). We were then asked to pay for a diagnostic fee of $375 for something Volvo did. We definitely do not recommend coming here unless you want pay more than you need to.

  Andrea Nietz
3 months ago
I was here for the weekend and got a flat. Called on Saturday morning and Britney was so sweet and accommodating on the phone. She scheduled me in for the same day and even planned enough time for me in to drive to Volvo with a spare tire on a rainy day. This was very thoughtful. Juan took care of the rest. I even asked if they could vacuum my car because it was messy and Juan said that this is not a problem. I would have even paid extra for this service but it was free. Would highly recommend them. If I would live in Dallas I definitely would buy from Park Place since I know the service I get here.

  dave paul
2 months ago
First day i was there the associate seems friendly, but i waited an hour and half for the service eventhough was told it will take 30 minutes and will have service check and a free car wash in which they didn't do. Second day the associate wasn't friendly, seems not willing to talk or give suggestions, hence i simply went back just getting the safety recall services.

  Jenaye
2 months ago
Customer service is trash. Repairs are fine.I dropped my car off on a Thursday, a couple of associates were gathered in one office loudly cussing and laughing like customers aren t there. For my repairs the associate said I could wait but I said I ll just come pick it up Friday. Friday afternoon comes and I have no updates so I text my associate asking if my car would still be ready that day. A few hours go by goes by and my associate sends a text saying can you call me about the status of your repairs. No other information. I call again with no answer so I ask him to call/text whenever he s available. Hours later, I finally receive a call back and it s to let me know that additional parts were needed so it would take until Monday.Now it s end of day Monday, no calls, no updates, no nothing. Of course I ve called and sent texts.I m leaving this review so low because of the lack of communication. Why have texting as a form of communication if the associates are not going to use it? Why have a system that allows your customer to see the repairs/costs if the associates pick and choose when to use it? Feels like an extreme waste of my time to play phone tag and/or have calls only going to voicemail repeatedly.I ve used Park Place 2 times for maintenance, 1 time for repair after being hit, and this time for a brake job and window repair. I don t advise going unless you re getting a routine maintenance that doesn t require additional parts/service.The lack of customer service is annoying and it s even more annoying when I compare it to the Volvo dealership service I received when I lived out of Texas.

  Aaron Plaat
2 months ago
I ve had nothing but the best experiences at Park Place. The service is thorough, fast and I appreciate the loaner vehicle.Aldo goes above and beyond to help his clients, and has helped me on several occasions when my Volvo was in need of service. He goes extra mile and is a true gentleman.

  J Jack
3 weeks ago
This place gets worse and worse. Have been coming here for almost 7 years now and this will likely be my last visit. Service is slower and less reliable. No loaner cars or shuttle service offered. Service prices on website (through which you select the service and make the appointment) are supposedly inaccurate and when you come in for service they tell you "oh that's wrong, the prices just changed" (seemingly the moment I walked in was when they increased then 40% higher so it's $280 for an oil change. I was given the alternative of $200 for just the oil change but was told they wouldn't reset my maintenance light if I didn't pay the extra $80. I didn't receive any report of the other checks they supposedly did (brake pads, fluid levels, etc) like I used to. When I checked out with the cashier she was unaware that there was a price change (again seems like the price was only changed for me). She told me a valet would bring my car around. He didn't. He handed me my key and pointed in the general direction of my vehicle in their lot, which was parked in a row of several of the same model as mine. I get emails from "Quinn" the Service Experience Assistant, but when I respond, I don't hear back. This place is a scam. I'm not sure if there was a change in management or what happened in the past several years but I'll find a new service department.

  Jonathan Jochheim
a week ago
This place has great service and very good staff I would say my only gripe is that their pricing on their maintenance is a bit high although it is a dealership servicing center so expect that. Other than that I have no quarrels with the store

  Sandra
3 months ago
Most awful experience I ve ever had!! Took my car in on a Friday, told my advisor I d be back in town Wednesday morning and would need the car. Quote was sent but not explained only a picture with a bunch of codes was attached. At this point I just wanted it over so I Approved services that following Monday. Called several times that Monday to check, couldn t get a hold of my advisor nor anyone past the lady answering. Finally heard from him Tuesday morning at 7am said would get started on it. That afternoon at 4pm I got a voice mail from the advisor saying that the quote he gave me was only for labor and that he forgot to include parts. The new quote was doubled!!! Again couldn t get a hold of him until the following morning, and basically suggested to cut corners and only do some of the services, when the original quote said everything was needed to be done urgently. Basically communication was awful! I felt very taken advantage of for being a woman and knowing nothing about cars. I will not be going back and will be taking my car elsewhere from now on!!!

  Chris Snow
5 months ago
My car alerted me to an engine problem, so I made an online appointment for the nearest service, and I had to wait for four days. However, on the first day I left my car there, the service personnel informed me that I would have to wait another three days for a diagnostic examination, which seemed absurd to me because a diagnostic involves simply reading the codes with a tool, and it's not complex at all. Unfortunately, I had to accept it.During this time, I received a phone call telling me there would be a further one-day delay for the diagnosis due to a high volume of cars needing service. Then, until today, the fourth day, I made several phone calls, but no one answered, and there was no information about the status of my car. I believe they must have enjoyed their weekend.I want to tell you that I bought my car in California eight years ago, where the service impressed me. In the past few years, I've had regular maintenance for my Volvo in Florida, Arizona, and Kentucky, and the service in those places has been significantly better and faster than in North Dallas. Moreover, the prices were only half or even lower than what's charged here. If you're interested, you can find prices for other dealer services online, and North Dallas's prices are usually even higher than in California.Furthermore, if you search for "Volvo high oil consumption" on Google, you will find that many users have faced this issue, and Volvo didn't initially recall their cars. They only took action after lawyers got involved, and within 8 years or 100,000 miles, they provided free repairs for the affected vehicles, but customers had to pay if there was no issue found during the inspection. I believe you can draw conclusions about Volvo's approach to dealing with customers and their corporate culture from this.So, if you live in this area, I recommend selling your Volvo as soon as possible before it develops major problems and switching to a brand with higher reliability and a better service reputation. Don't be too trusting of Volvo here because if your car has issues, North Dallas Volvo won't care; they are primarily concerned with sales. After all, Volvo cars have many problems, and they can make a significant profit from repair services.Update : I called the number provided in Google's response information, but nobody answered the call. I left a voicemail, but Mr. John, who responded on Google reviews, did not provide any voice response. I believe he might be a manager, and both he and his subordinates exhibited the same unprofessional behavior. In the end, the business offered a 10% discount and delivered the repaired car to my home. However, a job that could have been completed in 3 days took 7 days. The staff hoped that this compensation would lead me to delete my review.During this time, I had to rent a similar type of car for 7 days, and more importantly, a very simple repair job required me to continuously follow up. I still maintain a 1-star rating. Their attempt to use compensation to eliminate negative reviews raises serious doubts about whether their current rating is too high.Service: Auto engine diagnostic

  bruce mash
a week ago
Should be 0 stars,Took the car to see why a center display was service needed was on.Said they had to run a diagnostic for $250 to see what the issue was.After an hour they told me it had to do with a backup battery and it would cost $4-500 to fix.Hour later, they released the car to me and I asked if the service needed light was off? They said was off. Paid the bill, got in the car and the dang service needed light was still on.Service manager said he s take it back and see what s what..hour later said it needed a software update. Hour later said they needed more time and he d get me a loaner for the weekend.Service manager didn t call me back on Friday.Service manager didn t return my calls on Monday.Left more messages on Tuesday all morning.Service manager finally called me back and said they ran another diagnostic and found another issue that would cost me $1500Told him NO WAY!Picked up my car that afternoon and his only excuse for not calling me back in 4 days was that it s been crazy around here !Terrible customer service.I will never go back there

  Jeannette Hopkins
6 months ago
The customer service when calling in needs improvement. Agents transfer my calls and do not stay on the line to make sure someone answers and can assist. I have tried calling on two different dates, more than one call each time and still do not have my request addressed. I can understand I am calling at end of day and near closing time but I am calling during operating hours. I can also understand if there s no one to help with my request as they are gone for the day but after several calls it would have been helpful if someone would have taken my request and committed to having someone follow up with me once they were able. That would prevent me from calling in after work at 5:30 when apparently no one available really to assist.Services: Electrical repair, Air & cabin filter replacement

  T R
3 months ago
My vehicle has been there 21 days and has not even been checked out. I was quoted a 2-3 day wait. For repair AND DIAGNOSIS. It's been 8 days, they haven't bothered to look at my vehicle or contact me regarding the delay.The guy that answers the phone for service inquires doesn't allow you to ask questions, he immediately transfers calls to the advisors voicemail, not helpful. I had to call 5 times before the advisor contacted me back. He keeps telling me the same excuse. It's frustrating because I know what is wrong with it. They just arent trying to get this done. I guess only certain customers matter to them. Since I didnt purchase from them and my volvo is old, I guess I don't fit the profile they like for speedy service. For a simgle parent with one car in the family, this has been tough. My advisor Moises does not let me know what is going on and could not care less. Please do yourself a favor and go elsewhere. The customer service is better at Dollar Tree than at Park Place Volvo Service Center.****Tara R. 2008 Volvo xc 90. it has been in your diagnostic center for almost 4 weeks! no diagnostic. This is a joke! Worst SERVICE CENTER EVER!i DO NOT KNOW HOW TO "REPLY TO A GOOGLE REVIEW RESPONSE" NOR DOES ANYONE IN MY OFFICE. LOL YOU ARE JOKING RIGHT? THE OTHER POOR REVIEWS RECIEVED A PHONE NUMBER TO CONTACT. YOU GAVE ME NOTHING. I LEFT MY MAKE, MODEL AND FIRST NAME WITH LAST INITIAL. I ALSO HAVE YOUR LOANER. A BLUE XC 40. 2024. CALL ME

  Mark Spearman
a year ago
Check engine light came on for the sixth time in the past year. Left engine cover off in April, after replacing engine. Updated: 6/21/22 Engine light came on again, replaced a hose a was charged over $200.00.

  Sara Hightower
7 months ago
I've owned a few Volvos and considered myself very loyal until the extremely poor service and reliability of late. I'll be looking elsewhere for my upcoming purchase and certainly not at Park Place. While Park Place service was very good years ago, it has gone down hill significantly. They offer no shuttle and never have loaner cars for customers, regardless of the severity of the repairs needed. In my most recent appointment, I was told I needed to spend $1100+ on a repair that was just done less than 6 months ago for $900. When I asked how this was possible, they said they'd get back with me and came back with an updated price of $2500. And zero explanation of how or why a problem wasn't diagnosed in replacement on 3/29 or what possibly could have happened in the short time since then. Unfortunately this one example is far from the only costly repair I've done in the past 2 years on a car with <85k miles that is being driven only 100-200 miles/week. So much for reliability.

  christian hudspeth
7 months ago
Came in to get a new key fob/reprogram and new emergency key blades, process to drop the car off was quick and easy. The service advisor, Juan Escalera who did a good job working with me to get what I needed. Also nice to see one employee (I thinks his name is Alex?) remember me and my car from almost a year ago when I only came in for a check up. It was a nice experience even if it was a little pricy though the complimentary car wash does compensate for it somewhat.

  Eric Huang
11 months ago
I've never written a bad review before, but I am really disappointed at their service or no service this time. I called in last week to schedule a service appointment and asked for a loaner car. The lady on the phone said they will have a slot on Friday morning. I went in Friday morning and they told me they have no loaner car available and there is nothing they can do. Their tone was very indifferent, seemed like they have done this many times before. They told me that the service center will call me again to schedule me in again in May. It has been a week now and nobody called! I live 40 minutes away from Park Place and the reason I go that far to purchase my Volvo there was because of their service. Not only I wasted a few gallons of gasoline and also 80 minutes of my life!

  Rita Brown
7 months ago
Expected me to wait for 2 week until they could even diagnose my car to tell me why it would not start. The manager and the head mechanic could care less. To add to my list of problems they did not have any loaner car available. Had to rent a car to go to work.Volvo at Park Park does not care about their customers. Will tell family and friends to never buy a Volvo cause after it s purchased you will be on your own if it ever need services

  A Coplin
9 months ago
Most people hate, taking their car in for their various services, but I enjoy it because I absolutely love the people who work at the service center. They are always so kind and courteous and respectful of peoples time. They have good snacks and plenty of seating, while you wait. They actually have workstations which makes my life easier when I bring my laptop. I have owned for Volvos in the last 12 years and Aldo has been my one and only service advisor. He is such a good service agent who really cares about the maintenance of your car, gives advice, and makes himself available for questions, even if your car is not there for service. I m sure all the other service advisors are similar. From the moment you pull your car in and are greeted from the person at the front door to the end experience with a cashier, I have yet in all my years to find somebody that wasn t providing the upmost, professionalism and customer care. I highly recommend Volvo as a car, and regardless of where you got it, the Parkplace Volvo service center is top-notch.

  Anne Orr
a year ago
Great walk-in service! They were able to get me in without an appointment for an oil change and were very cordial and professional. The waiting room is pleasant with plenty of seating. If you re in the Dallas area Park Place is the place to go over Crest in Frisco for servicing your Volvo.Service: Oil changeService: Oil change

  Edgar Aquino
a year ago
After a week from delivery from Park Place Volvo, I was instructed by my Sales Advisor John Bradford to bring my newly purchased 2022 Volvo S60 Momentum AWD for minor from and rear bumper detailing to fix and buff scratches that are very noticeable. I brought it in at 9:30AM at the dealership and my Sales Advisor John personally drove and brought tmy car to there Volvo Service Center for the scheduled repair and detailing. I was told it'll take an hour and a half. I was impressed when John Bradford came back with the car after less than an hour and all the scratches and minor detailing specially on the driver side scratches were buff'd and fixed like new again. I've noticed some negative reviews on their service and I was getting ready for it. Somehow, my service experience was excellent, maybe because, my Sales Advisor was the one who personally brought it in for service repairs not me. I dont know. I hope when I bring it for my Service maintenance myself, I will experience the same quick and great service provided. I'll keep my fingers crossed when that time comes after the 10k warranty maintenance. When I bring it for my 1st warranty maintenance oil/filter change and check-up in for service, and get a lousy service, I'll probably send out a bad review and won't even bring it back to the same service after a bad experience and bring my business elsewhere to avoid retribution from whoever will service it. I am hopeful, I would get an exceptional service experience. Just a thought.Edgar Aquino2022 Volvo S60 Momentum AWD

  Alberto Escobar
a year ago
So I used to own a Volvo in the past and the service was okay. What really triggered me to write this review is that I was considering buying a CPO Volvo and I called to ask about the warranty to ensure that the Volvo I was planning to purchase had received the scheduled maintenance needed to keep up the warranty. No one was helpful at all. I kept getting brushed off as if I was asking for a hand out and not trying to establish relationship with a future service center. Their lack of response and overall poor service was the reason I decided to buy a Lexus instead and establish a relationship with Sewell. I honestly would recommend buying a different brand just for the reason that their service quality is poor.

  Shane T
a year ago
I went in for an oil light only to be told that my XC90 was burning oil? It had 75k miles and always been serviced. I had to pay hundreds of dollars for an oil diagnostic test to find out that I needed new pistons. I waited over two months without my car, no rental offered even though I asked several times, and no contact from the dealership. I had to continue to call to find out the status on my car and either received no answer or keep calling to get an answer. This is not the first time with this dealership. On a previous visit, I went to pick up my car after service and waited an hour in the lobby until I finally got up and asked where my car was only to be told that it had been sitting out front. I guess my time means nothing. I don t know how this service center survives especially with people who own luxury vehicles. I have owned many luxury cars and this is by FAR the worst dealership I have ever dealt with. I finally got my car back and immediately traded it in that week as I could not deal with Volvo or the service center any longer. Beware of Volvos and be especially aware of this dealership! it is very evident the employees don t care about their customers.

  Roberto Orona
3 weeks ago
Had service questions and nobody ever answered. Left voicemails two different times and never got callbacks!?

  Hussein Alshibli
4 months ago
The person who works in parts does not deserve to be in front, but rather to be better in maintenance or better in cleaning cars

  Matthew O'Connor
2 years ago
"Recommended" vs "Required" maintenance. During the closing process for our Volvo, I was sold the prepaid maintenance package. As part of the sales pitch, I was shown a laminated sheet detailing the maintenance cost for each 10k mileage increment. Upon dropping my car off at the service center I found out that I had actually paid for the required maintenance which entails significantly less work than the recommended plan that was shown to me during closing. Upon learning this I went back to the sales center asked the sales person and sales manager about this. They indicated that I was correct and as a result they no longer show the laminated recommended sales sheet during closing to sell maintenance as it could be considered deceptive.During the most recent service visit when I dropped the car off, I was told it would take a couple of hours. I missed one call from the service tech and when I called back, I was unable to get in contact with them for 2 days. I left voicemails with the service manager and rep and never received a call back after many attempts to get in contact with them. As a result, I had to just show up to retrieve my car. A porter performed the checkout and was unable to tell me what service had been performed. The additional service I requested was not performed, the car was not washed, and the service alert was not cleared from the vehicle.The repair work that is done there is usually quality work.

  Allison Arnett
2 years ago
Park Place Volvo Service Center is top notch. The entire staff are so professional and courteous. I have had so many different cars and have worked with many dealerships. I was amazed by how smooth an quick they were. I called and made my appointment, I dropped my car off at 8am with the car vibrating with braking. I got a call at 3 pm that is was the brake rotors. My first thought was how much is this going to cost and second (post COVID) how long will it take to get the parts and get it fixed. My service representative said I m just calling to let you know your car is ready for you to pick it up. WOW! It s fixed in just a few hours all under Volvo warranty! Super impressed with the work they did and the NASCAR pit stop experience!! Great place and great people!!

  Jennifer Smith
2 years ago
I'm giving the service I received a 2 but it's a very unenthusiastic 2. Prior to owning a Park Place vehicle we owned a car that was serviced by Sewell. The comparison of service was vastly different. This was my first time having my new vehicle serviced here (complimentary 10K checkup) and maybe it was just an off/busy Friday.For starters, there was no one at the front (outside) to greet, check-in or take my keys when I arrived around 10:45am. I walked in the building and was once again not greeted nor even told that someone would be with me shortly. I'll admit, there was someone with a customer right in front of me when I walked in but there were numerous other associates that could have lead with a simple greeting. I was even passed by a few while they were walking and still nothing. I stepped outside to take a call and upon reentry, I was finally greeted and someone let me know they would be with me shortly. I had no problem waiting but addressing customers when they enter could really go a long way.After I finally met with my associate, I was informed that the wait would be around a hour and a half. He seemed apologetic about it. I booked the service through the app and it stated it would take about 15 minutes. I feel like there is a discrepancy between the apps timing and actual timing (which more than likely is not the fault of the service location) but I thought it should be noted. More accurate timing would allow for proper planning on the customers end. When initially sitting down with my associate, I informed him that a tire pressure light recently came on along with the maintenance indicators. He told me that of there was indeed something wrong with it, it would cost approximately $25. He also said that around this time a tire balance and rotation may be needed and would run around $75. I declined this suggestion and said I'd get it done later. After talking to my husband, he informed me that we could get the tire patched at another place (just in case we would have to purchase a new tire). I walked back to the associate I was working with to let him know that I would not need the tire serviced since we would be taking care of it on our own. He said that was fine. When my name was finally called for my pickup (1:10pm) they informed me that I owed $25 for the tire...the same tire I told them I did not want fixed. The young lady was able to clear the charge after chatting with my service associate but the lack of communication left much to be desired.I will say the check-out team seemed to be doing their best. I believe they had a few new hires they were training and there was one in particular who was very memorable. He was an older gentleman and he seemed very eager to learn and help out. I witness or overheard him providing great service to someone on the phone and a couple of people in the waiting area. There was also a gentleman (service associate) who I saw providing great service to his customers. He lead them to the waiting area or came over to greet them and assure them of their service and possible wait time. He was also offering to or actually escorting them out to their cars at the end of their service.I will admit, the service is quite different from that I previously received at the previously mentioned service center. I come from a the customer service industry and a little effort goes a long way. I hope today was just an "off" day and not the culture of the company. The overall experience left a lot to be desired and made me appreciate the former location. Hopefully I won't have any issues with the car.*Updated 2 star review to now reflect 5 star* I m updating my review due to the service manager Terrance, reaching out and going above and beyond to rectify the situation. This is the type of service & care for customers that I expected to receive when purchasing a car from Park Place! He apologized for my experience and said he would work with his team to insure they are all providing the service that is paramount to the Park Place brand. Thank you again for your follow up!

  Dionna
a year ago
Dropped my car off to get it serviced early in the morning. Was given a loaner car. By the time I got off of work, I realized I left my house keys in my car. I tried to get back to the service center before they closed at 6PM, but was the gate was closed. I saw the exit gate was open and a serviceman by the name of Caleb GRACIOUSLY found my car and gathered my house keys for me so I could get home. His service was greatly appreciated.

  Mike jones
a year ago
Well where do I start ALDO. Mind you I drop my car off for services and it took almost 3 and half weeks to so call fix the problem. I was told the could not find any issues with my concerns. After taking my car to a third party shop getting a diagnosis. I feel like the mechanics and the service advisors are incompetent. I displayed a recording of the problem and issue. And they still could not figure out the problem. Note to myself I will only let Crest service my car. So since no one at the service center could assist me I reached out to Volvo North America and get them involved. To be continued.So after I placed this review I received a threatening phone call from Jason. Telling me to remove the review or that want service my car again. Truth hurts.

  Tam Smith
2 years ago
I purchased a Volvo from another dealership and brought it to Park Place Volvo for maintenance expecting great service because of its name. I was much disappointed and felt taken advantage of. I went in to get the BLISS repaired and they couldn t repair it because they didn t have the proper tools to do so and they say they ve done work when they didn t and charge you a ridiculous bill! They don t property detail your vehicle which with most major dealerships you re vehicle is complimentary detailed. I picked my car up with huge circles like it was washed, waxed in buffered in a circular motion and it was not clean! They charged me for the loaner car when they had my car and I was not aware I was going to be changed. When I asked why did they need my card info I was told just in case they received a toll bill while I had it. This made me wish I had my Cadillac because Park Place Cadillac and Lexus have impeccable service hands down. Don t let this name fool you this place is a waste of time they only want your moneyServices: Body & Trim, Brakes, Oil change