Caliber Collision
4.5 (779)
3201 Manor Way, Dallas, TX 75235
(214) 352-4041
caliber.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Caliber Collision, located in Dallas, TX, is an auto body shop that provides a range of services including auto bodywork, dent removal, painting, repair, and restoration. The shop offers wheelchair accessible entrance and parking, recommends appointments, and operates during specific hours throughout the week.
Services offered: Auto body shop, Auto bodywork mechanic, Auto dent removal service, Auto painting, Auto repair shop, Auto restoration service.
Caliber Collision Reviews Summary
Pros
- Excellent customer service with staff members like Cody, Kody, Paige, Amanda, Zach, Javier, Dylan, Xavier, Hector, and more receiving high praise for their communication and professionalism.
- Timely repairs and thorough updates throughout the process, ensuring customers are well-informed and satisfied with the work done.
- High attention to detail and quality work, with many customers mentioning that their vehicles looked fantastic after the repairs.
Cons
- Communication issues and delays in completion dates noted by some customers, impacting their overall experience.
- Occasional instances of additional problems arising after repairs, causing inconvenience and dissatisfaction.
Suggestions
Improve communication to avoid delays and ensure all issues are addressed during the initial repair process.
Positive Words
Amazing, professional, detail-oriented, excellent, friendly, clean, thorough, recommend, great, fantastic, pleasant, attentive, knowledgeable, superb, confident, optimistic, incredible.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jaime Martinez
a week ago
Caliber Collision did amazing work!My car was hit in the rear side, causing damaged to both the body and suspension. Car was not driveable.After Caliber Collision was done with repairs, car looks great and drives amazing. Cody kept me informed evey step of the way. Will definitely recommend them to anyone that's unfortunately involved in an accident.
E. Zarate
2 months ago
PERFECTION!!! Can't say enough how satisfied I am with the work of Caliber Collision did on my 2017 Toyota Highlander, very professional, very detail oriented, excellent customer service, Kody was the guy in charge of all communication between me and them, he was sure I was informed what was going on weekly basis.
Antonio Soto
a month ago
I couldn't have had a better experience. The receptionist was super nice and friendly. The place was clean and organize. I never waited more than 10 minutes and Page was in the top of her game at all times! I was always kept informed and updated on the status of the repairs and they get my car fixed in just a couple of days. I drive a Maserati Ghibli SQ4 and I am very selective on whom I allowed to put hands on my baby. I must say they won my trust and I would not hesitate on going back to Caliber Collision. I truly recommend them, they will take care of you like nobody else.
Catiri Leonard
a month ago
Amanda kept me informed with each update and my repairs were made timely. Car was washed and vacuumed thoroughly upon pickup. They made pick up and drop off and getting to my rental an absolute breeze. Would 100% use them again!
Shane Fye
3 days ago
Paige McQueen was the Service Advisor that I worked with and she was amazing! Very nice to work with and her team had the problem fixed in a matter of a couple days! Thanks again!
Gregory Boyer
a month ago
Paige was fantastic throughout the entire process and kept me very well informed and provided excellent customer service. My Infiniti sustained significant damage to the rear of the vehicle and looks excellent after repairs. Would highly recommend this repair shop
Dorene Fox
4 months ago
I worked with Zach at the Manor Way location when my car was being repaired after a front and back squish in crawling traffic and I have to say that he and every staff member I encountered was exceptionally professional and friendly. I have had a couple bad experiences with collision repair chains and this totally changed my perspective. Zach was always upbeat and very thorough with my concerns. I really appreciate excellent service and that goes for Sara too! Keep up the great work!
naomi daniel
2 months ago
I mean this when I say this, I will take my car to Paige at Caliber for as long as I can! There s a negative connotation with getting your car repaired/getting a rental & to that I say you need to see Paige at Caliber. She is thorough when explaining the process and what to expect for your repair, she s consistent with updates and finishes earlier than expected. Can t recommend her and this place enough. The 2 ladies at the front are just as great. Thank you!
Jamie Houser
2 months ago
Great work! My truck looks fantastic! I must admit, I was sceptical at first. I just always thought you should take it to the dealership if you want quality work. I would happily recommend that if you need body work, you are in good hand here at Caliber Collision.
Camille Anderson
2 months ago
I needed some work done on the side of my vehicle (scrapes and my passenger mirror was missing) and I can honestly say that the people I can in contact with at this location was the best service I have received. Front desk, sales, inspector, crew members, all of them were always able to answer my questions. They worked super well with my insurance. I got my car back after just 7 days of it being in the shop and it took me less than 10 minutes to pick it up. My car came back cleaner than when I had dropped it off I promise you it looked like a new car. Shout out to Cody for guiding me through the process and making sure that my car was well taken care of. I definitely recommend this place if you want things done right and want to skip a headache of jumping through hoops somewhere else.
Anteneh Asmare
5 months ago
Caliber Collision provided exceptional service for my car repair needs. Their punctuality and attention to detail ensured that my vehicle was repaired efficiently and within the promised timeframe. I was particularly impressed with their regular updates at every stage of the repair process, keeping me well-informed and confident in their expertise. The staff exhibited a high level of professionalism, and I highly recommend Caliber Collision to anyone seeking reliable and timely car repairs.
Theresa Nguyen
a month ago
My recent visit left me thoroughly disappointed. From the outset, communication was lacking, making it difficult to convey my needs effectively. Upon picking up my car, I was dismayed to find that the windshield wipers were missing, a basic necessity for safe driving in inclement weather
Bryan Clark
3 months ago
Great service and kept me informed about the repair process. Easy check in and check out. Paige did a great job handling my claim and making sure last minute secondary work was handled quickly without any delay.
Melva Salinas
3 months ago
Had a great experience with Caliber collision especially with Javier. He was very understanding, took care of us very well, and updated us on our vehicle. Thank you for making this process smooth.
Rodney Munguia
5 months ago
I was not disappointed! Dylan was awesome and took care of my car as promised. I would recommend Caliber as a good to body shop. I want to thank the whole team and I really felt like I was priority. I was say it didn t take very long for me to be back in my car. Thank you!Service: Body & TrimService: Body & Trim
Robert Mascio
3 weeks ago
Great customer service great communication. Paige kept me informed throughout the process and they got my car back to me as soon as they could with a job well done.
Eric Wiskocil
3 weeks ago
First Rate shop. Took care of me even after hours. Really went above and beyond and did a great job. Car looks like new as well.
Luis Correa
6 months ago
Xavier was so pleasant to work with. From the moment I walked in to when I picked up my car he communicated every step of the way. Xavier took his time to find the parts for my vehicle avoiding a much longer wait time. I will forever be grateful to him for his service. His customer service skills are undeniable. This unpleasant experience for me was quickly taken off my shoulders and made me feel 100% better. He s just the best, Caliber, thank you. You have a treasure in your hands!
Tremayne Clement
4 days ago
I always have a great experience here. 10/10 definitely reccommend. Zachary G is also great and has great customer service!
Sonia Hernandez
3 weeks ago
Great shop. Advisor was friendly and knowledgeable and my car was fixed faster than I thought it would be. I recommend highly.
Heaven A
6 months ago
I recently had a great experience here! Javier was very friendly and helpful when I dropped off my car. He told me it would be ready in 10 business days, and it was! I highly recommend this place! Thank you Javier and Amanda!
DividendKing
2 months ago
Excellent repairs Caliber. Paige McQueen was amazing as our service advisor during our repairs. Thank you Paige and Caliber Collision.
Yujin Han
5 months ago
Update 10/21/2023. Caliber connected me with another employee, Hector, who was honest and helped me to get my issue resolved. Even though he was not able to get around the back order issue regarding the emblems, he got permission for me (very motivated) to find the emblems via eBay, then bring it to the shop for them to put them on, and then get reimbursed for them. The emblems look great, and despite the ordeal, I am happy Caliber worked with me to finally get this resolved.Repair done but dishonest, delayed, and no diligent effort to finalize repair with replacement of emblems on the car, only delays and broken promises. Liberty Mutual Insurance recommended them for the repair to my car. Perhaps I should have known better than to go with a repair shop recommended by an insurer. After much delay, I'm now waiting on a second attempt to order my emblems, which first came and were lost (or was sold or got used for someone else?). It's again on "nationwide back order, so there is no ETA when I will receive them." It is not such a significant thing I suppose not to have the Lexus emblem(s), but the experience of trying to receive them has been quite bad.
swest
5 months ago
Not only does the car look great, it was completed before schedule and the customer service was amazing. Dillon my service rep was attentive, knowledgeable, and over all a pleasure to work with. Thanks Dillon and Caliber Collision!!
Troyrika Terrell
5 months ago
Customer service was excellent! I dropped my car and the entire process was explained to me in detail and in layman s terms (being that I don t know much about cars). The enterprise representative came right over and picked me up to go and get my rental. I have already received information about how much damage I had and what my insurance is responsible for as well as me paying my deductible. I have already received an estimated date of completion. I am very pleased thus far with Caliber Collision. Thanks to my friend Lana Davis for the referral.Service: Body & Trim
Blaise Geyer
4 months ago
Great experience. Javier was super communicative and consistently called to give me updates on my vehicles progress. Will definitely be back and recommend for future needs.
Ekaress D.
5 months ago
Go somewhere else. If your insurance company works with other companies use them. Completion dates pushed back constantly. Hard to get detailed information without making repeated calls to shop. New issues created by the shop that weren't there when the vehicle was dropped off. Choose a different repair company. You'll be grateful.Service: Body & Trim
Das Thunda
7 months ago
Small fender bender with minor damage to door, quarter, wheel, bumper. Caliber was able to fix all the damage and make my car look like it did before its accident, so that is excellent. This being my first bodyshop repair, it was more involved than I expected. The lifetime warranty service they offer can be a good thing, but also a concern. No one wants to bring their car back because of an issue that wasn't dealt with the first time. I would be surprised if most customers had to bring back their car to repair, the repair, but there are some who do and that gives me pause. You want a shop that can hit the mark at least 9 times out of 10, if not better. I'd say Caliber is a 9 out of 10 for me. Otherwise, professionalism, timeliness, cleanliness, communication are all superb. Making the customer feel confident in the repair, delivering on that promise, is what you want in a service like this, and I think Caliber accomplished that with my repair. I hope this rings true for all their customers. It gives me pause to compare my experience with other reviews here. I believe the best way I can contribute to the whole process is to communicate openly and professionally, while maintaining optimism and curiosity.Services: Tires, Steering & suspension repair, Painting, Body & Trim, Welding
Scott Johnson
2 months ago
This place is a scam. If you value your car DO NOT bring it here. I dropped off my car for a minor rear end collision. Within a few hours of picking it up, the parking brake locked on and the car has not budged since. Caliber has refused to address the issue and it has been over a month. This was over a month ago.
Jasmine Ryland
5 months ago
Had the best experience with Caliber Collision on Manor Way !Incredible team and great attention to detail. I personally worked with Mary Lou and John and they re both absolutely incredible.Thank you so much !!!!