BMW of Dallas

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kelsey Ziemba
a month ago
After a miserable 6 months of nothing but issues with a different brand I was convinced to make the switch to BMW.Robin, helped me out tremendously in the sales department, I told him what I wanted and he took it and ran with it. He quickly gave me options with more on the way. He was very transparent throughout the whole process.My boyfriend, who went through the process with me, loved how smoothly and quickly the process was able to go and had decided this dealership and Robin will be his next stop for a new car when he s ready.Samantha made the finance process easy and made sure I understood everything and answered every single question I had.I will definitely continue doing business with this dealership and look forward to getting my next BMW with Robin s help in a few years!If you need a car, I absolutely recommend Robin in sales to help you! He was by far the best salesman I had ever worked with. He ll get you into the perfect car for you!

  Mike Mendoza
a month ago
We are so happy we were referred to BMW of Dallas by a close friend. The sales and finance staff were amazing and made sure the entire process went smoothly.We love our new 2024 X7. Thank you Moe, Max & Gabe.

  Jigesh Shah
a month ago
We have purchased a couple vehicles from here (Gary A. in sales is fantastic!)Recently we had an issue with one of our vehicles which was pretty significant. The dealership made it right and helped us out tremendously but getting us into a new vehicle. Customer service was incredible, I imagined having to argue back and forth but it was all handled quickly and without any headaches.Thanks BMW Dallas - I would recommend them and if you go, ask for Gary A.

  Mandy Kleinhans
2 months ago
We had such a great experience leasing an x1, that we went back within a week and leased an X3 as well. Hands-down wonderful customer service and an all around great experience. Nickolas and Andre both assisted us as Sales Representatives with the x1 and Mike T. helped us with the X3. For both purchases, Cris (sales Manager) worked with us and he was outstanding! My wife and I would definitely recommend to friends and family.

  Martha Barrios
4 days ago
Fernando and his team were wonderful, from the phone call representative to the every friendly face in the dealership. My car issues were fixed and I was able to get back home ( 3hrs away) safely. The whole eclipse event had altered many plans like a Rent-a -car. I was able to make an appointment next day, first thing in the morning and they accommodate my school event schedule that I could not miss. Fernando is professional, knowledgeable, and helped me get in and out in an appropriate time.

  Craig
a month ago
BMW did an excellent job of addressing all of my maintenance concerns. The experience was excellent and my advisor, Fernando did an excellent job of getting me and my vehicle through the process. Excellent customer service!

  Aleena Madni
3 weeks ago
Had a great experience with Tram! She made the car buying process a stress free fun time! She worked with my budget and was able make deals happen! I recommend 10/10

  Steve Carlos Narvaez
2 days ago
I dropped off my vehicle off for repairs around Xmas of 23. It took almost 5 months to get it fixed. Not entirely the dealership s fault as they were waiting on a part being shipped from Germany. Aside from that, my Experience with BMW Dallas was great! I would follow up with Brandi on weekly basis for a status on my vehicle and she was great at responding in a timely manner. She let me know the ETA of the part would be and I followed up then. Once the part arrived my car started to get worked on and Brandi let me know that the car would be ready in a couple of days. On 4/9/24 I received a call from (I believe) her manager, letting me know that the car was ready! I would put his name but I don t remember as it was a quick over the phone conversation. When I arrived to pick up my vehicle, everyone was awesome at helping me get my vehicle, even the valets were attentive and fast.

  Abby Ayangbemi
2 days ago
Always amazing service when I come to get my car serviced. I want to give a very amazing 10 stars shout out to my service advisor Dean for always taking great care of me even when I m overwhelmed or busy with work he gets me in for service on my car and take great care of my car needs. He breaks down everything with no surprises on any of my payments. He always exceed my expectations within every car services and I m just very greatly greatly appreciated Every time I come to BMW. I am so happy to be part of the BMW FAMILY of Dallas!! Thank you Dean.

  Tammy Pelker
3 weeks ago
I was thrilled with the professionalism, and how I was treated from the very start when I called into the customer service line and throughout the time my car was being fixed. Trevor was incredible, and made sure that I was taken care of, and updated me with everything that needed to be fixed. Trevor was absolutely wonderful with all the details about my car. He even arranged do you have someone pick me up to get my car when it was finished? Trevor treated me like a good friend!! Many thanks for everything!

  Nicholas Farmer
6 months ago
I had a fantastic experience purchasing my 2016 BMW M4 from BMW Dallas, and it was largely thanks to the outstanding service provided by Gray, the sales representative.First and foremost, Gray was incredibly knowledgeable about the BMW brand and, in particular, the M4 model. He patiently answered all of my questions and provided me with detailed information about the car's features, performance, and history. It was evident that he had a genuine passion for BMW vehicles, which made the buying process enjoyable and informative.Gray was also exceptionally professional and courteous throughout the entire transaction. He was never pushy or overly aggressive, which I greatly appreciated, and he made me feel comfortable every step of the way.Additionally, the dealership itself was top-notch. The showroom was clean and well-maintained, and the staff were friendly and welcoming. The entire process, from test driving the vehicle to finalizing the paperwork, was smooth and efficient, thanks to Gray's expertise and the dealership's professionalism.I'm thrilled with my 2016 BMW M4, and I have Gray and BMW Dallas to thank for it. I highly recommend this dealership and Gray as a sales representative to anyone in the market for a BMW or any luxury vehicle. Their commitment to customer satisfaction and their extensive knowledge of the brand make for an exceptional car-buying experience.

  Mike Kjelson
a week ago
From the get-go, our sales associate Joe was genuine and made the buying process easy and straight-forward. He wasn t pushy and didn t give off salesman vibes, which is always a concern when buying a new vehicle. We came away with the car we wanted at a fair price.

  Cam Martinez
2 months ago
I was satisfied overall with the sales experience I had here with Zara. There was a large scratch on the car i bought (did not show in advertisement) and Zara immediately scheduled an appt. to have the scratch fixed. GREAT SERVICE.

  Rommel Edin
a month ago
I first visited MINI/BMW of Dallas in late December 2023 and finally purchased my BMW i3 on February 29th. During the two month interim Zu Garcia patiently worked with me and provided me with the support I needed to purchase my first car. The service I received from her and Pierre in finance was both professional and genuine. I highly recommend this location if you're looking to buy a car.

  kamala perez
3 weeks ago
Had the BEST experience buying my mini! I don t care for car salesmen but I absolutely loved Kevin Choi. Very knowledgeable personable honest & direct. My husband has purchased two BMWs from two different dealerships & at both had an unpleasant experience so i really didn t have high hopes for this dealership but i was pleasantly wrong ..I m sure my husband s next BMW will be purchased with Kevin. This man loves car knowledge & won t put you in any thing to just sell you a car. He will find or try to find a good fit! Kevin also didn t play games with us which I totally appreciate. We also dealt w John who was equally as pleasant John made the process smooth and painless (actually fun). Thank you Kevin for making my new mini taste that much sweeter

  Sanio Filho
4 days ago
I highly recommend getting tire coverage. It s one of the coverages I got, and my representative Fernando made it super smooth for me. I got a loaner for the day, and by the end of day I had my car back. He added the notes I requested to the service, everything great!

  Jennifer Litke
a week ago
While traveling to Dallas, we had an unexpected tire issue. BMW of Dallas quickly repaired the tire and provided us with a loaner vehicle while the repair was being made. Our service advisor, Tanner, was extremely helpful. We would definitely recommend BMW of Dallas!

  Christian Moya
4 months ago
Amazing service as always. Professional, friendly and knowledgeable staff that take care of your car needs correctly and expeditiously. I ve had many high end brand cars from Audi, Tesla, Lamborghini and Mercedes. None with a better service staff and experience than BMW Dallas. This is why I still have my i8 now!

  Kai Smith
a week ago
From the time I walked into BMW of Dallas until I left with my new car, Nico took very good care of me. I stopped by for a test drive and left with my new car. I ve never owned a BMW, glad I made the switch. Thank you Nico and Carlos for your amazing customer service.

  Alex Hartman
3 months ago
I've been coming to this dealership for approximately 7 years now and this is my favorite in the area. David, from sales, and Brandi, from the service department, are the best associates I've worked with and always ensure that I get top notch service. They're the reason I keep coming back!

  Krissi Brantley
2 days ago
Victor is the best of the best TOP TIER service manager! Very easy to talk to. A clear communicator. Pleasant sense of humor. I enjoyed my visit at BMW of Dallas throughly all because of him and the high level of service I was rendered!

  Graham Feidler
6 months ago
Zu was extremely helpful and patient with us buying two mini s! We drove from Houston with our two year old and 2 month old. She made sure we had plenty of pictures of the cars before we made the drive. She also walked us through numbers. Loving the new cars and grateful they had the ones we wanted.

  Trogle Child
6 days ago
BMW of Dallas, and more importantly, Gary Aggas, were fantastic! Gary listened, heard what I wanted, brought what they had plus a couple of options - just in case. Service was amazing, price was on point and the whole experience was enjoyable!!! I will only buy from Gary and BMW of Dallas going forward.Save yourself the time and go straight to BMW of Dallas.Jill C.

  Jay Floyd
4 days ago
Niko helped me through the process of purchasing my new bmw X7 . Smooth & Easy process. The only reason for the 4 stars is the day I purchased the car it was raining hard and they pulled the car up to dealership so I can transfer my items. No help with getting my items , no umbrella, or pulling the vehicle under a space where I can transfer items and stay dry. Other than that it went well.

  Ivan Hernandez
a month ago
Francisco did a great job updating me on my x3, I will definitely be bringing my car back to him and have work performed by the same technician. Video multi point inspection was quick and to the point. Everyone was friendly and the complimentary car wash really was the cherry on top. Thank You BMW of Dallas!

  David Young
a week ago
I had routine service completed on my X5. The service advisor explained the services needed along with pricing. I also received a text and video link from the service technician explaining his findings and overall condition of my vehicle. Very thorough.

  June Alani
a week ago
I brought my BMW in to have the brakes replaced, and my advisor, Victor, provided a wonderful service. It was so easy and quick to get a loan car, get a quote, and have the parts replaced. I d definitely be coming back for any repairs, and I d definitely recommend this place.

  Ron Netherland
a month ago
Sometimes we, the consumer, believe we know exactly what we need. Oscar and the excellent technicians did a masterful job of looking the car over, shot videos, and told me precisely what was needed to make my son s car safe. Was it more $$$ than I expected? It was however with coupons and specials it made the costs more reasonable. My son drove the car off and I felt comfortable that he would be safe.

  Frank Sierra
a month ago
Parker is the best Service Pro known to me.Very Customer Focus, Know, attention to quality and executing as promise.I love the super work and caring done by Parker and awesome services by the Team on our mini.The detailed cleaning too include engine make our 2018 Mini S with only 22 k miles look new!!!Amazing and thanks10 StarsFrank

  NAZIR MOOSA
2 months ago
Our 3rd BMW and all bought thru the help of the same sales rep MOE. This time I special ordered my wife's car for valentine's day with the help of Rania and MOE. Best team ever. Would definitely recommend them foe our 4th, 5th and more.