AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael
4 months ago
Went in for a new battery. Great customer service. Gabriel assisted me with my purchase. He even installed the new battery for me. Unlike 2 other Auto Zone stores. This one beats them all. Very clean as well as stocked. I will use this store before going to any others!Awesome service and customer service!!

  Spencer Ward
3 days ago
Store owner Roddy (or Ronnie?) spent like 15 minutes trying to get the corroded terminal of my battery off my clamp and like an absolute beast he finally got it off. Man's a life saver and was a pleasure to meet, 5/5 customer service

  Adam Abam
3 weeks ago
I love AutoZone but I'm disappointedI think they start to higher the wrong ones this employee is african-American boy his name is (JAMaLE) was very rude and disrespectful, I asked him for help 4 times and he say l'm busy he was just eating chips on the corner at work!! He was not even busy for 20 minutes hiding i was waiting on him to help me then on the line he scream at me, i was shocked the way how this boy treat customers !!! He even smells so bad disgusting! Everyone was unhappy and they left the shop for his behaviorThis is not professional from a big business like AutoZone !!!

  Bede Akalefu
a month ago
I often visit Auto Zone every now and then, Every staff at 8180 Spring Valley Rd, Dallas Texas has been exceptionally helpful going the extra mile whenever I need assistance with my vehicle.I honestly appreciate every team member here, you all Rock.

  Long Nguyen
5 months ago
Nov. 8 I ran into an issue with my battery, Luis (really friendly and knows his job extremely well) not only gave a quality service and also help me out with the installation. I was in and out of the store not even 15 mins and back on the road again. Great store and great employees

  Athena
4 months ago
Love this Auto Zone, Rusty and Raymond were great! They were quick, helpful and polite. Rusty was extremely knowledgeable and had a great attitude and was very professional.

  carla morey
5 months ago
A very friendly service guy at the Spring Valley Richardson store (Ronnie?) helped me find the brake light I needed and then replaced it for me right there in the parking lot. What would have taken me an hour he fixed in under 3 minutes. Outstanding customer service!

  Ty Lee
a month ago
Jenn is the best Parts Manager hands down she went above and beyond for my situation .. Please give her a raise she deserves it she is more than 5 stars she s a 10

  Mary Catherine Ellard
2 months ago
Excellent and Fantastic help and knowledge by Rusty at store number 5803 on Spring Valley at Coit, Richardson, Tx. I received excellent customer service and personal help with my car engine situation! Thank you Rusty at Auto Zone! .

  Jonathan Valentine
4 months ago
Yesterday I went here with a bad battery. At first a Latino dude was helping me out but the other guy who was a tall black man was struggling to help another customer out with something, so after Latino dude found out my battery was bad the black dude went out to install my new battery. During the installation my suspicion is that he knocked out one of the radiator hoses. Prior to this my car was not overheating and could produce heat via the ac. Immediately after my battery installation it was overheating in a very short period of time, considering I had driven almost and hour in heavy traffic prior to my battery dying It is very improbable that my radiator hose was dislodged prior to my visit to this AutoZone. They offered to fix it but I didn't have any cash and my mom was in the hospital so I just left. Either way the most logical series of events is the tall black dude messed up my car and pretended it was already broken. The other employees were kind and seemed more knowledgeable, but I wont be risking it going here again for any other reason.

  Cali Monroe
11 months ago
Abri was amazing ! Very kind & patient and he was very helpful you guys have a great guy on the team ! Thanks so much again abri

  Mariah Sanders
4 months ago
My order was placed for 3 parts the night before, the order was not ready and the gentleman that assisted me might have been new. Although it did take a while, I did get any questions I had answered and my parts were perfect.

  Jonathan Gonzalez
7 months ago
The assistant manager here told me my battery was good. He lied as I went to get another opinion from another autozone and they told me it s really bad. Like I knew. And the guy try to sell me a whole new battery when I had a warranty. This place has shady managers .BEWARE!!!

  Michael&Cara Wright
8 months ago
I'd like to say thank you again for all the help we received from Rusty at this location. We came in pretty late on a really hot day with battery trouble. Rusty immediately just took a look, determined we had a bad battery, and changed it out. The battery wasn't just bad, it was smoking, leaking, and had expanded on all 4 sides. The battery itself was crazy hot and our Renegade is a bit more work to change out the battery than most vehicles but he went above and beyond to make sure we got back on the road safely and quickly. Thank u again, Rusty!

  Brab Music
a month ago
Jaemele and Louis were awesome and helped me out when I was broke down

  David Kawas
6 months ago
Really appreciate the service I got here today..Rusty was a big help with getting the right battery for my car will be back for sure

  Christine Smith-Njigba
9 months ago
Silvia is amazing she went out her way to assist my friend and I! We need more people like her she has amazing customer service and helped us! Thanks Silvia! We ll be back!

  Secrett Anderson-Smith
a year ago
Mr Beasley was outstanding in his customer service and his assistance with replacing my battery! My battery is one of the not so easy ones to replace but Mr. Beasley was determined and clever and was able to get my old battery off and new one in, in about 15min! I m so grateful and he was definitely a life saver since I had my 3 kiddos with me!If you are in the area and need help ask for Mr Beasley, he is the best!

  Tracey Powell
6 months ago
Told us they had a battery that they did not. Gave us the wrong address for another AutoZone to try. Drove way further than we needed to. Do not recommend.

  alyssa robinson
10 months ago
Went in to buy a headlight just before close and the guys at the front were more than happy to change the headlight for me so I wouldn t get pulled over, even though they were almost closed! Donovan did a great job!

  Elizabeth Campo
7 months ago
Ronnie was very helpful! He quickly changed out my bad battery and explained the warranty for easy understanding.

  Pro Keys Locksmith
8 months ago
Lady on the desk was very helpful helping me find the right park for my car

  Nirvana Photography
a year ago
I go to this AutoZone the most because of the quality of service I get and Rusty just added to that list! He was great! He helped us change our battery that was much needed! He was also very personable! Now me and my family can get to work and school safely! Thank you!!!!

  Christian Vazquez
2 years ago
Excellent customer service. Super clean store, knowledgeable staff.Tammy Sanchez is an amazing associate. She helped me with all my questions (which were a lot), and for 1 question she didn't know the answer to, she was able to get her team members and the manager on board to help me find the perfect thing for my car windshield. A second item they didn't have, but they had no issue recommending me another store that did have the item. They didn't sell me random junk to make a sale, they actually cared about helping a customer. Will definitely visit again when I'm in the area.

  Lola N
9 months ago
Marco was knowledgeable, courteous, and professional when I needed to make a return. It makes a difference. I will definitely recommend Marco and this Auto Zone as taking time to educate a customer.

  jconger 75
a year ago
We live in west texas and my young adult daughter was traveling in the area when she started having car trouble. Rusty went out of his way to help her and make her feel comfortable. He installed her new battery without issue, checked her alternator and she was back on the road very quickly. I appreciate that kind of great customer service.

  Laura Caicedo
a year ago
Rusty was amazing! He took care of my moms car for free with the battery warranty, went above and beyond and was really really kind, informative and helpful through the whole process! Made us feel confident about being autozone costumers

  Nae Creek
a year ago
I can t thank Rusty and Kevin enough! I was down on my luck with battery issues during and after a thunderstorm. After countless calls and store visits, I stopped by AutoZone to see these guys. They assured that I d be taken care of. They fixed the errors of a previous store, explained the process step-by-step, and installed another battery. These guys were the silver lining of a very stressful day! Thank you again!

  RG Auto Repair
7 months ago
One of our favorite providers. Great relationship with them. I always visit this store.

  Jeffrey McCullar
3 months ago
The staff at this Auto Zone was friendly and helpful!