AutoNation Collision Center Maple Ave

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pamela Hayes
a month ago
After being rear ended while stopped at a RED light, I was assigned Auto Nation Collision. They are BMW certified. I met with my contact (Robert) with no delays.Robert:1. Stated what damage had been done.2. Informed me of what parts were needed.3. Notified me of access damage and parts needed.4. Promised completion date.5. I picked up my car, BMW Z4.6. The paint was matched to perfection, just a beautiful job!It was just that simple.No haggling, no having to chase anyone down, no MIAs.Thank you, Robert and your Team.

  R Markussen
a month ago
Absolutely terrible. Took two and a half months to fix a fender bender, kept promising that milestones would be done only to say they hadn't started yet after the due date passed, terrible communications and consistently raised the price. We finally got the car back to take to our service location for inspection only to have all the alert lights on and another $800 to fix something they missed. Worst experience ever.

  Emily Widdison
3 months ago
Michael from AutoNation assisted me when my car was rear ended and required repair. Michael was extremely informative, efficient, and provided consistent communication. He went above and beyond for me and I am truly grateful for his efforts. My car was completed prior to the expected date and it looks perfect.

  Jared Bell
a month ago
10/10 experience - Russell and Jeremy were incredibly helpful throughout the repair process, they were responsive to questions, and they were able to complete the vehicle repairs earlier than the estimated date they originally provided. I have recommended this location to several friends.

  MultiStravinsky Hud
2 months ago
I had an absolutely horrendous experience with AutoNation on Maple Drive in Dallas. My car was broken into on December 9th, and USAA suggested I take it to this AutoNation location for repairs. Little did I know it would turn into a nightmare.I dropped my car off on December 18th, with promises of regular updates. The initial completion date was set for January 5th, and I adjusted my plans accordingly, taking time off work to avoid rental car fees. The emails reassured me, even claiming they were halfway done by January 2nd.The turning point came on January 3rd when they suddenly extended the completion date to January 12th without any explanation. From that point on, communication ceased, and I had to constantly call for updates.I was told on January 10th that they were waiting for USAA approval to access my dashboard. No call back as promised, and when I called again, the story changed to a possible completion on January 19th. Frustration peaked when I discovered my insurance adjuster couldn't reach their representative.Things only moved forward after I contacted USAA myself. The lack of communication and delays were incredibly frustrating. I had to call on January 22nd to learn my car just needed washing, and the manager's response was lackluster.This ordeal disrupted my life in more ways than one. I'm new to Dallas, and the setback affected my social life and commitments. The staff's incompetence, greed, and lack of empathy left me deeply disappointed. Not only did I have to deal with the trauma of a break-in, but I also faced the stress of being without a vehicle in a new city for over a month. AutoNation on Maple Drive deserves zero stars for their abysmal service.

  Stephanie Hooper
2 months ago
I would give this place zero stars if I could. They left my window down and allowed my car's interior to be exposed to the elements for a week while we were going back and forth with insurance. I was going to retain the car to salvage but the damage to the interior made it no longer feasible financially since insurance wouldn't cover it. I spoke to the manager Jeremy and said they were not responsible for any damages caused while it was in their possession and declined to compensate me for the damage caused by their negligence. FYI, if you sign their work release while your car is getting inspected by insurance you are releasing them from liability for any damage done to your car while you wait for insurance to determine your car's fate. My adjuster said they even told the shop to cover the window with plastic when they came out to inspect and no one did anything for a week. Do not trust them with your BMW.

  chirag patel
a year ago
This place is the best body shop there is hands down. I own a 2018 bmw m3 that got into a accident that took my rear pasenger panel and bumper completely off. Less then 2 months of serious repairs they give me my car back and I can't fathom how much better it looks. It feels and drives like a new car with all new suspension they had to put back on. Jerry, Michael, Anthony, and Art really did a better then perfect job ony car. Thank you guys sooo much for putting her back together. I DEFINITELY recommend this BMW body shop to anyone needing repairs. Great job team. Services: Exhaust, Steering & suspension repair, Painting, Body & Trim, Welding

  Antonio Cruz
5 months ago
This establishment is the worst on everything very rude customer service I can believe VMW Trusts this shop for repairs, they promise things and just promises Scott is rude and the manager Jeremy is even worse I do not recommend this shop for anything they charge for r false repairs I m trying to communicate with the corporate office hopefully they resolve this problem otherwise my next step is taking them to court

  Christopher Graves
7 months ago
Good solid work on the car, but they took over three weeks to do the work. I was told that the longest it would take would be two weeks by their rep Jason Gordon. The person who directly oversaw the work, Royce Russell, refused to communicate clearly with me about the status of the repairs as they took place. Apparently, they delayed ordering a headlight and the paint formula for the repairs. Once they received these, the repairs only took about two days. As Mr. Russell said to me on one occasion, "We'll get to the work on your car as we get it into 'the flow' of all the other cars we are working on." In other words, they get the car in there and get to it in their own sweet time.

  Stacey Dupree
2 months ago
Great service for my car repair. Scott H. was knowledgeable and professional. I highly recommend.

  Kevin Vega
10 months ago
I'll give this dudes one star just to my post show up but they don't worth even that single one!We drop my wife's car 2 1/2 moths ago, not even today they have a EDD,Now they come with the BS ''BMW of Dallas sent us the wrong headlight'', NOTHING WE CAN DO, we are sorry!But he the manager was very honest with me, saying the true, well... thank you very much for your honestly & excuses dude!I'm pretty sure any small body shop on Harry Hanes could have had it ready 5 weeks ago, we though this place as part of BMW will take a better care of their customers... obviously I was wrong.Service: Body & Trim

  Gary Burke
2 months ago
Beautiful office waiting area. Employees are doing a great job of keeping me posted on car repair.

  Dual Drilling Consultants
9 months ago
Took my BMW here to get repaired .first of all my insurance pays for OEM PARTS. They had my car for 2 weeks and then come to find out did NOT use OEM parts so they had to remove everything that was finished and redo it This took another 2 weeks Manager was not helpful, he was arrogant and could use a class in customer service. I guess the requirement for that job is a pulse, although I m not quite sure he even has that. This place is by far on the very bottom of my list to return to and I ve had a lot of different luxury vehicles repairs unfortunately. I do have to say that the guy assigned my car to look after, Milton, was a pleasure to work with and I don t have any complaints. He is a waste of talent tho at this sinking ship.

  Dishawnda McKinnney
4 months ago
Robert Harrison was an excellent guy to work with , he made sure things were done promptly. 5 star business Thank you again

  Medhat Ashamalla
10 months ago
I had the misfortune of taking my BMW iX to this place for repair between January and April . Getting it done was one was a most frustrating experiences I have ever had with ANY business never mind merely a collision center. Communication with these people was non existent. I don't want to go into the very unpleasant details of the entire experience that took nearly 3 month of having to deal with cavalier attitude dishonest estimates and total disregard for even minimal customer service. Will never deal with this place again or anything that has AutoNation on it.Service: Body & Trim

  Terry Thomas
a year ago
This place is a joke!! DO NOT TAKE YOUR CAR HERE!!! I own my own insurance agency and my customer took their BMW here to have the body work done. To say they were unsatisfied would be an understatement!!! Donna was their contact, and you will be wasting your time if you are waiting on a call back, because she will NOT call you back! The manager was left several messages for a call back and was never returned. My customer and myself contacted the corporate office to try and get somewhere on the issues they were having and guess what......NO CALL BACK!! Not sure how this place stays in business! I can assure you all of my adjusters will know not to send anyone to one of these locations and NONE of my customers will use them again in the future! I will be contacting their partners and informing them of the issues my customer had so that they are aware of them and can send their customers somewhere else to have their damages fixed!!Service: Body & Trim

  william preston Fogle
a year ago
I was referred here by USAA insurance when the front bumper of my car was damaged. My consultant was Michael Zamora. He was friendly and professional throughout the process. The insurance company instructed me to take my car there for an estimate on the repair. I didn t realize that I was supposed to make a reservation. Instead of turning me away, Mike worked me in and did the estimate. They completed the repair and perfectly matched the paint, washed the car inside and out, returned it to me as good as new. I highly recommend this body shop and Mr. Zamora.Services: Painting, Body & Trim

  Wheel Repair 360 Dallas
a month ago
Great body shop for BMW repair. Or really any repair they can fix it all

  Rachel Beach
11 months ago
Spoke with Robert and Milton. The absolute worst customer service I have ever experienced. Robert accidentally took me off of hold long enough for me to hear him and Milton making fun of me and laughing at me together. Aside from how horrible that is, they were also incredibly condescending and rude. Absolutely disgusting. Will be filing a complaint with the better business bureau.

  Mehmet Hakan TATLICI
a year ago
Someone hit my BMW X3 2017 from back around one month ago, I contacted other side insurance company and they request estimated cost document for repair.I visited AutoNation but I couldn t communicate with receptionist lady and she told me we couldn t help you because we haven t got any contract with related insurance company I really couldn t understand and I asked some questions bec. I need to clearly understand reasons why you couldn t give service to me (I came from EU and EU BMW services not working like that) and she yield to me and she starting talking to me like Hey man please go outside we couldn t give you a service and some guys come to reception like security guy even I told okay I will pay from my pocket fully I need just estimated cost report I need to send insurance company but she continue yield and she continue say same thing you couldn t understand me etc This is not good but she not allowed me to explain my needs there is no Customer Satisfaction. I didn t deserve attitude.

  Tauqeer Manzoor
2 months ago
Did not have a good experience dealing with them and insurance company at the same time.

  christopher james
8 months ago
Shop did a good job of communicating and getting back to me on time. Probably one of the fastest repairs I ve ever witnessed. For the most part everyone was cool and welcomingService: Body & TrimService: Body & Trim

  Michael Jones
a year ago
I ve found a home for my vehicles body work. They kept me informed from start to finish and everything completed without having to return for work. Royce was excellent, a must use body shop.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Brittany Darrah
a year ago
Their lack of communication is why I am giving them a 1 star. I tried scheduling an estimate twice and had no luck. My adjuster was finally able to get ahold of someone and schedule the appointment. I got my estimate completed, then the estimator never sent the information to my insurance company.

  Jordan Lee
4 years ago
They did a nice job on repairs, and were very timely in getting my BMW fixed. I would, however, recommend that they need to put some sort of plastic or covering over the seats when working on these cars as they left my seats with a dirty, grease-like look. I was able to get the seat cleaned after some hard scrubbing with leather care products.

  T. Nike O.
5 years ago
Probably the worst experience I have had with a repair shop. I had to contact them regarding my estimate after going without my car for 4 days. Then when someone finally called me back I was told the repair would take a minimum of 6 weeks!?! I called other shops and was told they are likely gonna let my car sit on the lot. I told them to get my car ready because I will not get the repair there. When I got my car it was a mess! Gum in my carpet, marks all over my seats, and the exterior was disgusting. State Farm needs to remove this shop from their list of shops. I took my car to Gerber and had it back in a week and a half. Looks great!

  Brittany Trujillo
4 years ago
I had my bumper repaired here and I was very happy with the repair. However, I didn't receive my car back in the same condition that I had left it. I had to go back to have them look at the convertible top and my door locks since they stopped working. My convertible top is now going down but my door locks are still not locking automatically. I think the service is good but the time it takes to get a car repaired here is not realistic.

  Moein Sadrkhani
a year ago
Horrible costumer service,Waiting them for two weeks, to send a simple estimate , to insurance companyBut no , after two weeks they cant find the photos they took and want me to take the car back again!Update:The number to talk to their manager is not correct!Horrible place in every aspect.

  David Hale
4 years ago
I had such a great experience with this body shop. Steve was wonderful to work with. This was my first accident, so I was concerned as to what steps would need to be taken. He explained and walked me through the whole process. I called and emailed him repeated for updates. When I called frustrated and wondering why things were taking so long, he was calm and understanding. He always told me where they were in the process of fixing my car. My insurance company was very much the problem. Steve and Autonation are very on top of things to get you on the road again. My car looks and drives like-new. I will be working with body shop for all my future car needs. I hope this guy gets a raise.

  Kynedi Chrystine
3 years ago
Lacy was extremely helpful during my repair process.We had some troubles with the insurance company due to their lack of communication, but Lacy handled everything as promptly and efficiently as he could.He and his team kept me updated every step of the way.I appreciate their work, and customer service!