All American Collision Center of Dallas

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lilly Tillis
6 months ago
Cody Altman was exceptionally helpful with my claim and very thorough. They did a fantastic job on the paint and bodywork. My vehicle looks remarkably beautiful! Thank you Texas Collision for you fast work and expertise! Wonderful experience with this claim and done earlier than expected.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michael Mayham
4 days ago
cant get my person there to give me any info on my car or its completion date. Called on Friday & got the most disinterested sounding person, called back on monday after not hearing from that person & still waiting on a call back and its Thursday, NOT WANTING ANYTHING BUT INFORMATION TO PLAN AROUND BUT THEY REFUSE TO CALL BACK, SINCE HAVING CAR FROM 11JAN2024 been called 1 time told i would be kept informed and that was a lie, have asked questions was flat out told she didnt know and wouldnt estimate, its a front bumper cover and a few things 3 hours of mechanical work & 26.6 in body labor how many more weeks god only knows, definately not informative or fast! cant wait to see the work....after a 10 min wait i find out it will be done at 515 today. When i went to pickup vehicle body lines were not lined up, when i raised hood i could barely see ANY coolant & i asked why my car was being drove without proper amount of coolant? service person pulled out phone & informed me that it was low when it arrived. I told her "it was in a accident" i pointed to the words Texas Collision Center sign asked if she understood what exactly went on here? I said vehicles should be fixed & returned better when arrived. I Had leave b4 i lost my mind. Next i talked to robert, i think when i came in to have body lines fixed, steering not right have drivers door error and i loose control of windows and door locks, noticed one of my new headlights leak....dropped off car PAID FOR MY OWN RENTAL FOR DAY told lady at front deskto let me know as soon as its ready so i can return rental..& they fixed nothing. it cost me a rental for a day & they kept my car all day knowing i rented a car while they repaired my car & kept my car all day & didnt fix anything they said they decided to wait on a headlight they had to order. really glad they said something. they knew all the reasons car was coming in to have fixed yet waited till after car was there to order parts & keep car all day & do nothing while i was in a rental i paid for. very unhappy with quality of work done and how can you say its repaired when it dont look right and has error codes.

  Madison Evans
4 months ago
This business is amazing. I almost wish I had more car problems so I had to go more often I had a minor accident and decided to bring my car here to get the bumper replaced. The reception area is clean, and the front desk workers are friendly and helpful. Everyone here has great communication and I knew they would take great care of my car. When I picked up my car, they had even cleaned the inside and out! It smelled brand new. Highly recommend!!

  Rita Patterson
7 months ago
After a collision my insurance company recommended this company. The people were so nice and helpful with getting me a rental while my car was being repaired. When my car was repaired, it looked like a new car. I highly this business ...nice people and great work

  Brian Gray
7 years ago
John Eagle collision is horrible. I needed some cosmetic only work done on my Alfa Romeo 4C and they caused more problems than they fixed. They did damage behind the grill making it obvious the front end had been disassembled. They returned the car to me covered in Duck Tape glue inside the door area and never buffed out the paint, leaving debris in the paint. I returned it to be fixed and they spent two weeks removing the glue and still never buffed the paintwork. Then they claimed the damage behind the grill may have come that way from the factory. Incompetent, lying Fools.

  Bonnie Vigland
a year ago
I had a great experience here. Car repairs are usually a headache, so I was not looking forward to getting a large scratch/dent on my car fixed. But as soon as I got there I felt very welcomed - I was particularly impressed when they ordered me an Uber home after dropping my car off. When I picked it up, the work done was perfect and the car had even been washed and vacuumed. I was super impressed!! They ll take care of you and your car.Services: Painting, Body & Trim

  Cherry Hearn
11 months ago
The team at the Love Field location were wonderful from start to finish. They were referred to me by my insurance company after body damage from a hit and run. They made the process seamless, including the rental car pick up and delivery to me. Special shout out to Miriam for her kindness and professionalism. I highly recommend them!Service: Body & Trim

  Randy Wright
a year ago
This was an outstanding experience in car repair. My bumper was repaired and painted in just 3 days. My BMW is as good as new thanks to Texas Collision Center. Every person I dealt with was very helpful, nice and friendly. It took the pain out of an unpleasant situation. By the way, they got it done the week of Christmas!!Service: Body & TrimService: Body & Trim

  Ryan Cummings
a year ago
Chris was exceptional at communication. I needed work done on my car took about 3 weeks. Coordinated with my insurance and the car rental company. Office is very inviting, and everyone is friendly. My car looks phenomenal and I am very impressed.Service: Body & TrimService: Body & Trim

  N. McLaurin, M.Ed.
3 years ago
This place is decent. Customer service is okay. There could be more contact between the consumer and shop initiated on their end. I am unfortunately having to bring my car back for the third time to fix issues with the work done due to a lack of truly performing a walk through of the vehicle before giving it to the customer. They are better to me then some other places but I expected more from the Honda Collision and Repair. I hop the third time is the charm.

  Long Nguyen
3 years ago
I bought the car from John Eagle Honda (good dealer to buy a new car) and I think their body shop also good and professional. But I was wrong they have poor communication they do not get back to you. I had to keep calling for an update even when they said, they will call end of day for all updates . They didn t even tell me my car was done until I called and asked. They done a job 4 days in 1 month!!!When I came and pick up my car, they stole my two sun glass i put in the car when the car in the shop to fix. I do not know why the boss not correct it or they have a lot of money so don t care. Man, horrible place I saw in my life! VERY UNPROFESSIONAL!! DO NOT RECOMMEND AT ALL!!!Services: Electrical, Body & Trim

  mtpinky007
4 years ago
My experience working with John Eagle Collision was above what I was expecting and certainly NOTHING like what others have stated in their own reviews! Both my wife and I had separate accidents in our Honda vehicles on different days. Because John Eagle Honda has been so very good to us with purchasing and servicing our Honda's, we didn't want anyone else handling our collision repair needs. So, we decided to go with John Eagle Collision repair center and weren't the least disappointed. Any time we had questions about our repair statuses, they responded in a timely manner and answered all of our questions and made sure that we understood what was going on with the repairs. We appreciate all of their hard work and we will recommend John Eagle Collision to all of our friends and family.

  Robert Smith
3 years ago
Michael Priest is a very knowledgeable and thorough estimator. Pointed out damage that I had overlooked. Made repair recommendations that were were conservative and needed. I was very impressed with the cleanliness of this shop and the easy-to-work with personnel including Michael and his receptionist and office manager, Shanna. I would certainly recommend this All American Collision facility to others.

  Chris Jones
4 years ago
Nice folks, and self-deprecating when problems came up, but I blame myself for not reading reviews on this place before I scheduled repairs from the big hail storm earlier this summer. My car was scheduled for 19 days by an independent adjuster for hail and branch damage. How about over five weeks? They have the same status update system on repairs that others have, but they dont know how to use it. There is no backup if your contact takes off for vacation. They didnt followup with the insurance company on some hail repair, and just painted over obvious damage which i noted and pointed out when I picked the car up. Fitment of an "A" panel removed was clearly wrong, and the roof of the car was covered by grey shop dust that wont come off easy. To be fair, what was repaired looks good, and there is a warranty They are willing to send in for a supplement to fix the hail damage, but I'm not comfortable enough with their work to return. Headed to another repair shop with my insurance adjusters understanding. Caveat Emptor.

  Vicky Tran
11 years ago
A word that describes John Eagle Collision Center in Dallas is Horrible. I brought my new car there to be fixing 3 1/2 months ago and now I still not have my car back. Whenever I call them, they told me it going to be done in next 2 weeks and since then it been dragging from week to week. They told me whenever the car go to the painting process, they will have an idea when my car going to be done. This is take about 3 months the painting process is done. Whenever I call them, they always said they not sure when it going to be done. They drag week after week. Poor customer service, when you call them and talk to them, you always got to talk with a message and wait for them to call you back which is a day or 2 later. You have to call them back to get to talk to them. Poor customer service, poor service, did not get back to you, poor tracking. They email you a tracking but it been done 3 weeks ago. You have to call them and told them that the tracking is been old and after that they will change it. If you want to get your car fix quick and be good in service, NEVER BRING IT TO JOHN EAGLE COLLISION CENTER IN DALLAS. You WILL NEVER get your car back. After 4 months my car is still in the shop, I still did not get my car back yet. As I said inform your friend and family members, DO NOT bring your car here to get fix.

  James Howe
a year ago
Can I give 10 stars please? Jay did a great with the company vehicle we sent in. We had the vehicle back quick, even with the Holidays. Awesome job!

  Son Ngo
11 years ago
Incompetent definition is not having the necessary skills to do something successfully. A word that describe John Eagle Collision Center in Dallas perfectly. I brought my vehicle there to be fixed after a auto collision and although they fixed the job it was a half bake job. It is easily recognizable the area where the collision occurred. The bumper and the hood of the vehicle looks like they were glue to the vehicle. But that was not the bad part. They forgot to rewired the passenger side view mirror so I had to return a second time to get that fixed. They also used the tire lug nut key but forgot to put it back in the place it belong and instead kept it for themselves. I had a flat tire and didn't have it to change out the tire and ended up having to call a tow to another dealership to get it fix. I had to go back to the collision center a third time to get it the tire lug nut key. Each time I have called up to tell them about the parts that was not working or the items that was missing and each time they had the nerve to blame it on me, accusing me of breaking the part or misplacing the item and wanting to get it fix or replace for free. It takes time and gas to drive out there each time and yet there is no apology from them at all. Absolutely horrible experience.

  Barbara Porter
4 years ago
VERY UNPROFESSIONAL!! DO NOT RECOMMEND AT ALL!! They ve had my husband car for over a month an is continuing to give him the run around still have not received our vehicle an we told them we just want our vehicle back he chuckled like he knows the work is not to satisfaction..THEY NEED TO BE CLOSED DOWN WISH WE WOULD HAVE READ REVIEWS BEFORE HAND BUT THEY WERE RECOMMENDED BY THE DEALERSHIP. Also they will up the price just to get more money From insurance or out of pocket paying customers so be careful, they definitely will be hearing from our lawyer!!

  Cindy B
8 years ago
I took my 2008 Toyota Tacoma Prerunner to Sports City Toyota for repair after a rear end collision. They use John Eagle collision for their body work. I finally had to call them for an update on my truck when I didn't hear from them for 10 days. When I did get the truck back, there was a huge scratch on the hood, a part in the cup holder and a new blemish on one panel. I requested it be fixed and basically they argued with me. I called the insurance and the truck was repaired. When I drove the truck, the alignment was still off from the accident. I was told that they did an alignment and it was fine. They refused to do anything else. I called the insurance and they approved another alignment. As for the quality of work, it is terrible. The parts replaced have bluffer marks all through the paint. The truck bed sits higher on one side than the other. Terrible customer service

  Shana Turbyfill
3 years ago
They have fixed two of our vehicles. They go above and beyond to make a difficult experience less painful! Greg has been helpful every time we visit! Would not hesitate to use them again.

  Susan Bremer
a year ago
They did an an amazing job fixing my car after an accident. Robert was amazing and kept me informed throughout the process.Services: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding

  bulldog9926
5 years ago
I have to give this place the lowest star. They ve had my vehicle since 1-6-19. I received the initial call about the paperwork and that s been pretty much it. Every update that I have received I ve had to text or call to get those updates. I finally text my service advisor and asked do they not reach out and update the customer. Someone is paying you to do a job. The LEAST you can do is communicate with the customer. It s so frustrating and disheartening!

  Priyanka
3 years ago
I had to keep calling for an update even when they said they will call end of day for all updates . They didn t even tell me my car was done until I called and asked. Getting ahold of anyone was really difficult. Furthermore they stole my dash cam that was in my car. When I called and asked they said they saw it when the car came in but haven t seen it since. It wasn t a cheap dash cam either. They didn t bother to try and find it or someone took it. Nor did they comp a portion of the bill to pay for my dash cam again. If you have no other option but to go here; get rid of all the expensive stuff in your car. I had a a busted side mirror so had to go ASAP to the collision center so my cam was still in my car.

  Chachi Flores
7 years ago
I took my vehicle in twice in the past 3 months because I'm unlucky like that. Both visits and dropoffs were excellent and the staff, professional. My 2nd visit resulted in a mixup regarding payment with my insurance... John Eagle Collision rep, Erica Chavarria, went above and beyond to coordinate this discrepency and fought for my claim. Go see Erica if you happen to visit here, she is the best and is very attentive.

  Alejandra Villarreal
8 years ago
i gave them the benefit of doubt, Mike Zamora handled my claim and he went showed alot of patience and was helpful, but the company itself, the quality of work is not 100%. i have a 2015 Toyota corolla, while they also work on Tesla cars, benz, jags, and other luxury cars, i see they dont have respect for the customers. even though i chose to pay them for the services, when i saw my car yesterday the quality showed me otherwise. the back handle to the door was scratched and paint chipped, which wasnt like that at all before i took my car there. i was lucky enough to have them loan me a car due to them having to take longer for messing up my paint. there were stains on my seats that were not there before. when i pointed out the handle to mike he tried to make it seem like that was there before and the ins adjuster didnt want to add. i sent him a pic today told him that was something his employees did at the shop. i refused to accept my car like that and left in the car they loaned me two weeks ago. they dont care about their customers, they cover their ass to avoid conflict but truth be told they dont care they want the money. DO NOT GIVE THEM THE BENEFIT OF DOUBT DO NOT GO TO THEM UNLESS YOU HAVE A LUXURY CAR!!!! THEY WILL NOT GIVE YOU THE RESPECT YOU DESERVE AS A PAYING CUSTOMER.

  Rachel Martinez
3 years ago
Very professional and kept me updated during the repairs. I was very happy with the results with no complaints so far. I wasn't expecting my car to look like new on the inside especially with a toddler, but WOW!! Thanks again everyone!!

  Jeremy Ponce
6 years ago
John Eagle is excellent for body work, they left my truck looking like new. I would not recommend them for mechanical problems as they failed to identify a few issues that I had to personally point out. This was likely due to bad communication between them and Progressive.

  Dean Wang
6 years ago
I highly recommend this body shop! Wrecked our Tesla Model X. Learned there are only a few shops in all of DFW that are truly certified and trained to work on Teslas. Boyce was very professional and great to work with. Always very responsive and set me at ease by stating the car would look as good as new when job is completed. Truit, the main person working on my vehicle, did an amazing job. The car did come back looking brand new!

  Surpahr Bian
3 years ago
Took forever, had to keep calling to get an update. Eventually got my car out of there after I found that they GLUED the roof of a couple's car, ending up causing them 4th degree burns. Google them under their previous name, "John Eagle Collision Center"

  Jonathan Earnhart
7 years ago
As the certified Aston Martin repair facility they are great in all aspects.