Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashlynn Smith
3 months ago
Wow!! First off when we pulled up we stopped up front to jump out (car running) and see if they were open. Before we even made it to the door a vehicle yells and asks for us to move. Not a huge deal tons of parking because the parking lot had maybe 3 vehicles in it. We move quickly into a space thinking we might have blocked her. NO!! SHE LITWRALLY PARKS WERE WE HAD STOPPED right in front of the door, not in a spot, but blocking everyone from moving around the parking lot. Turns out.... its an EMPLOYEE going to work blocking the road!! For her entire shift? Really!?!?! Then on top of it while in the store we asked for assistance and the "manager" straight up said no. Aren't they supposed to be there to assist if you have questions or can't find anything? Finally a Mr Randy came and helped, he was VERY helpful and the only reason this is a 2 star review instead of a 1 star review...

  laS Mald
6 days ago
Great service, definitely would purchase from here again. No hassle and they get the job done.

  Mark Galati
8 months ago
I was just on the phone with an associate by the name of Angel Titazo (Hopefully I spelled it right) and he was very helpful looking through the computer for the specific part that I needed.It doesn't matter that the item isn't sold there, my car is used and old. But what matters to me is that he gave me a feeling of confidence that I am on the right path to getting the part that I need.This car of mine is dragging itself to where I need it to go, but the fuel filler neck is not working properly. It's exposed to the air and when I put 5 dollars in the tank, it's going to be gone by the end of the day. That's if I just use the car for a single round trip, nothing far away. So I am spending a fortune on gas and it is killing me. We can thank those in power for the price of gasoline being so expensive.But here we are, spending money we don't have on gas, instead of bills which are too expensive as well. Thank You Joe Biden, I didn't vote for you! I just hope this part helps in saving me some much needed money. I'll pray for us all that we can see a decrease in the price of gas and bills.To the Manager of Advance Auto Parts, give Angel a raise for his professionalism and courtesy, as well as his patience and his willingness to go the extra mile. I will remember your location and recommend people to it, simply based on the attitude of your one employee. Cheers!

  Utterly Designed
a year ago
The supervisor/manager was helpful . I m just waiting to get my alternator checked still. Lourdes initially was assisting but the younger guy Eric helped get the battery on finally. Lourdes complained the entire time she was assisting. Never came back out to check my alternator cat and another young lady did thank you for getting me on my way.

  Miguel Barajas
10 months ago
Older hispanic lady kept trying to sell me what I didn't ask for instead of what I actually asked for. She then got mad when I had to educate her on auto parts. They really should hire people that know something about automotive instead of that stubborn, grumpy grandma

  Kenneth mckee
2 weeks ago
Best place to get car parts

  Richardtx
2 years ago
Be careful when you buy there they put fake "specials"; and when you go to pay they tell you it expired a month ago but it's still on their promotions table right at the entrance.

  Enrique Gonzalez
a year ago
So let me start off by saying these guys rock! They are always happy to help, always have smiles on there faces, and always help me find whatever it is that I need. They ALL deserve raises if they haven t gotten them yet. Karen rocks, and the whole team just always helps me out wether it be finding product, product recommendation or just helping me find with whatever nonsense I m working on atm. Keep doing what you guys do! I ll continue to be a customer! Thanks guys!

  Alex Pml
a year ago
Women want equal for everything but they don't know how to help a customer if you call asking for something simple and the auto parts woman tell you is better if you coming to see if we have it ..that's dumb. I'm calling to save my trip . if you don't know about parts or tools then what are you doing working at the autoparts.

  Mahesh R
3 years ago
I called in to try am order some parts. He was completely uninterested in helping and insisted that he has some tasks to complete prior to answering a call. Based on the response I took almost a 1000 dollar order elsewhere.If I am unable to get a representative help me pick some products prior to purchase, I would not expect them to be helpful if I needed help wit warranty.I have had better luck at other Advance Auto stores. Could be the culture in this store or the representative that picked up my call. Either way, I did not receive the help I needed.

  Rose
3 years ago
Had a diesel emergency during the snowpacalypse.The gentlemen who helped me was kind enough to hold a bottle of diesel 911 for me while I made myway across town.I m sure this was against the standard but, it sure made me feel like a valued customer.Way to go above & beyond!Thanks you so much!!

  Earbie Matheny
5 years ago
Eddie and Ricardo really helped me out! I drive long distance and was far from home with a issue. Super helpful and friendly! Can t say enough how much I appreciate their kindness!!!One of the cleanest parts store I ever been to....

  Brad Mouser
4 years ago
I always have pretty good luck with Advance. This was even better than normal. The manger double checked inventory manually b/c the system was having an issue. Good people doing a good job.

  L Cox
10 months ago
In & out with what I needed. Great customer service.

  Nick Monroe
5 years ago
Got faulty break parts and when I went in and told them they said that I couldn t exchange them because I purchased them online and would have to get a refund and pay full price. l then found out that they didn t have anymore of the part in stock.I ended up going to o Reillys to get the part and although it costed a little more, the quality and service were much greater.This lead to me skipping even looking at advance auto when I needed to work on my brother s car the next week. I can deal with a faulty part and make it work, but I won t send someone there who wouldn t know what to look for and thus be put in danger.That being said, the prices are better here then at most auto stores just make sure you check your parts before you leave/pay. And if you don t know what to look for, as it pertains to quality in a part, shop somewhere else.

  Dalton Fifield
a year ago
The cashiers were quick to help me find exactly what I was looking for and I was able to be on my way in no time at all.

  Simon Stephen
4 years ago
The workers here are not interested at all in helping the customer, they don t honor their price match policy and keep coming up with different excuses to not price match or be a competitive retailer. Don t come here if you want a reasonable and competitive pricing!

  Chris Hyams
2 years ago
Got a $180 battery with a 36 month warranty but the battery failed within the warranty period and they wouldn't replace it because they were not able to locate the records.

  Bob Thorman
4 years ago
Young man named Joel was very helpful and friendly. He worked through lots of lookups and searches to find what I needed. And they had it in stock! Double bonus.

  Ivan Pe�a
a year ago
Best place to buy parts. I was able to find all the parts I need. Spent thousands there

  Kevin B (Peace and Love)
a year ago
Helpful place, but I was disappointed not to be able to return the bulbs when they weren't the right kind.

  Aga F
3 years ago
10 stars!!! Great staff. Love going there, even if it's only for some advice. Highly recommend.

  sylviadallastx
7 years ago
Awesome customer service! Very helpful friendly staff. Thanks for helping me out with the parts I needed and for the discount!

  Lionel Berumen
6 years ago
Nothing bad to say ,here they meet competetors prices they knew exactly what I was talking bout there service is great and help you out in finding and making the best decision, heard nothing but good stuff it's new in town so I thought I'd try it out ,came with a smile left with a smile thanks Advance Auto

  Hannah J
a year ago
They don't open at the time it says on the door. I waited 15 minutes past opening and no one was there. I went to O'Reilly's instead.

  Scott Feaster
5 years ago
Great group of folks working here. Very friendly and enthusiastic. Highly recommend this store.

  Maria Valenzuela
5 years ago
Employee helped me change my batery. He got my old batery out of my car and put the new one. Very helpful employees

  Mohanad Shallal
2 years ago
Im called 3 times no body help me and they didn t respect the coustmers and the have no experience with specific parts

  G7 Cap
3 years ago
Awesome experience today.I came in for a battery and came out with the best one available.Thank you a lot!

  Naomi I.
2 years ago
The staff is friendly but they never have everything I need. it is super weird.