Christian Brothers Automotive Grant Road
4.8 (719)
13333 Grant Rd, Cypress, TX 77429
(281) 305-0877
cbac.com
Claimed
Service options
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
DadPool 007
2 months ago
This went from a 5 star review to a 2 star review. They had a fb offer for a free state inspection. I was getting text messages confirming my appointment and text reminders as well the morning of. I went to the appointment and passed the inspection. They brought me back and told me my car was in great shape and pointed out the brake fluid is running a bit dark. I was appreciative of the advice and was planning on bringing it back for that. I went to the car wash shortly after and to my surprise when I lifted up the hood! The cap was never put back on. What a let down. I know mistakes happen but if something as simple as putting the cap back on is missed, I wonder what else they are missing. A few days later they texted me to leave a google review. I messaged back the details and a picture. I gave them 2 weeks to respond to make things right and surprisingly never heard back, so I m guessing no one cared. Shame.
c m
4 months ago
We love Christian Brothers so much they are always there to help, whether it's routine maintenance or minor situations that pop up. It has been our continuous experience that they are courteous, knowledgeable, priceworthy and trustworthy: I know they'll do as they say they will, which is a rare trait to find these days.I am grateful for their presence in our lives and they way they take care of the health of our vehicle. Tysm Christian Brothers! It's awesome working with you
Morgen Mcguire
a month ago
Christian Brothers at Grant and Louetta is awesome. Just took a car in for its inspection and they were giving back to the community and paid for my inspection! Always great service here, very honest and respectful. Would recommend to anyone looking for service on their vehicles.
teresa gonzales
3 months ago
A very nice group of guys My ford f150 was having issues and I use it a lot for my horses and towing. I was unable to get a knowledgeable person to tell me or help me get my truck running again in a timely manner from other places. I brought my truck in at 4 pm on a Thursday to Christian brothers on Grant road and The next day they diagnosed it ordered the part and did repairs I was back in business They showed me while the truck was on the lift the issues. Highly recommend.
Jonathan Daughdrill
2 months ago
Good, honest, friendly people. You don t feel like you re being sold work you don t need done and they don t pester you. They perform great work and do right by you.Christian Brothers, especially this location, is a refreshing, traditional business. I ve never been upsold, only the work that is actually needed done. They focus on building a relationship with you and creating a long term loyalty to earn your business.
Tyler Huynh
a month ago
I came in for a state inspection. It was done quickly and very professionally. I want to thank the staff there. Very nice and courteous people. I will definitely be back with other services when needed. Thanks.
nancy parr
4 months ago
I have been coming here for several years. Today I made an appt for an oil change. I waited almost an hour and my car was raised up only when I asked how much longer. Very disappointed. If you don't mind waiting an hour come here.Only plus was they didn't have time to tell me about all the things my car "needs". I don't want your refund or a free oil change. I wanted an oil change in a reasonable amount of time.
Elizabeth Alcaraz
5 months ago
I have been going to this specific location for at least 6 years, and they have always been amazing from their customer service to the work they do on your vehicle. Christian Brothers is my go-to place regardless of what city I'm in. I'd sooner go to a CB before I even consider a dealership! On my most recent visits for my car and SUV, John was the one who assisted me, and I greatly appreciated his follow up calls. - Thanks, John, for being awesome!!
Virasack Sourignosack
4 months ago
I was very happy with the service. Customer service was outstanding. They even sent Lyft to bring me to pick up the vehicle free of charge. Details of work needed from the inspection/evaluation was on point. I would highly recommend Christian Brothers Automotive to anyone.
Karen Dufour
5 months ago
I recently went to Christian Brothers for an oil change. The staff was extremely friendly and helpful. The prices were excellent (there was a special going on for the oil change). They informed me of 3 things that needed changing (air filter, cabin filter, and fuel injectors). Two of these had been recommended at my previous oil change at Beck & Masten. I would definitely return to this business and recommend it to others.Services: Tire rotations, Oil change
tony lee
2 months ago
I dropped my car off with Christian brothers for issues regarding a rough idle. Other issues were found and I was told my car would be fixed and be ready Friday December 29th. I was in contact with them throughout the day and last I spoke to them the car would be ready even if the mechanic had to stay over. The place closed at 6 and at 6:30 I drove up there and no one was there and no one answering calls. This was the holiday weekend and they didn t open back up till Tuesday. No contact. They had my mail keys and car tag needed to park downtown for work. They claimed they left a message that I never received. Finally Tuesday I go up there after they call and say my car was ready. They did send a Uber to me downtown and when we got to the shop my car was not ready. Another day later and my car is ready. I go get my car and am treated not well by Quenton. He was upset with how bad my experience was and didn t want to hear about it. His words. I get my car back and now the AC is not working. It was working fine. Now I m at another car place getting this fixed.This experience was terrible. One lie after another and they have the nerve to get upset with me. I would not recommend this place to anyone.
Richie P
2 weeks ago
My son's car had a problem that was just stubborn and came back twice. The people at this location took the time to explain to us clearly what the possible causes of the issue were, and the steps they were to take to troubleshoot the issue. They eventually identified the root cause and fixed the issue. Some parts that needed to be replaced were quite expensive, but they helped out in other ways to lower the overall cost of repairs.
Joshua Lamb
6 months ago
My family and I have been using the same mechanic for a decade. After dealing with some dishonesty, I decided to give this place a try. I dealt directly with Awn and he is top notch! He was informative, respectful, and fair. Finding a mechanic you can trust is never easy. I can honestly say I trust these guys, and I will be back for any future work needing to be done on my vehicle. Thanks again for getting me back on the road before my vacation. And thank you Awn for all that you do. This location has earned my business.
Chance Mayfield
4 months ago
Let me start off by saying, I HATE leaving bad reviews anywhere, but I've seen similar reviews on here and I wanted to tell my story in hopes that it saves someone some of their money and a lot of stress.I came in for an oil change on a Friday (Sep 1st) before a 3 day weekend which we were planning on driving out of state to visit family. They gave us a free inspection on top of the oil change and determined that we needed new CV Axles and a sway bar (over $2100). I thought since we were leaving the next day, better safe than sorry. We had the work done and got the car returned to us that day.Saturday morning (Sep 2nd): I notice the check engine light is on when I start up my car. I then notice that my car is leaking fluid all over under it. I try calling Christian brothers since my warranty is through them but they're closed for the 3 day weekend. Later that day, I have a friend of mine who knows more about vehicles come over and check it out. He confirms that it's leaking transmission fluid from the CV Axel on the driver side that they worked on and that I shouldn't drive at all because transmission fluid is flammable. Unfortunately this is our only car so we were stuck at home all weekend and cancelled our trip.Monday morning (Sep 4th): So I put in a mechanic request on the website for them to work on the car first thing Monday morning. I ask that they tow the car since I live less than a couple miles away and I've already confirmed it's an issue with the work they did. I get a call and the Christian Brother worker asks me nicely to go through my insurance to get a tow truck (I get 1 free tow a year). I use my free tow. They confirm that the part wasn't sealed right and they fix it for free.3 weeks later (Sep 22nd): I have a check engine light again. Worried it's the same issue I bring it in and they tell me it's a faulty sensor and I should fix it (over $300). I get it fixed.Less than 2 weeks after that (Oct 4th): Another check engine light. I bring the car back to Christian Brothers. They check it out and tell me I need to replace my Catalytic Converter. They say that only 1 of the 2 parts needs replacing but unfortunately, they have to replace both parts (Another job over $2100). After researching a little this time, I call them back and say I would rather come and pick up my car. This is when I could tell they started to panic. The worker calls me back and tells me that they've spoken with the mechanic again and now the mechanic says there's only 1 of the parts they need to replace. He lowers the price to to $1375. I think about it, call back and decide to just go pick up my car.Once I'm there, the worker assures me that they weren't trying to be sketchy and that usually it'd be both parts replaced but they want to make sure I'm happy and if I need to pay over time, they have options for that. They're trying ANYTHING to keep me from leaving but I tell them I need to speak to my wife first before making a decision and I leave. They try calling the next day.FINALLY I do something smart: I reach out to a friend that's lived in Cypress for 20 years. He points me towards a mechanic he trust down the street. I schedule an appointment there. I go in (I don't tell them about my Christian Brothers experience), and they check out the car. They're immediately honest with me about only 1 part needing replaced and they fix my car for around the "discounted" price that Christian Brothers offered me.So be careful out there! Christian Brothers workers talk in a nice "church" voice and will offer you pizza and sodas (Both happened to me). But, don't forget, they're also a big company and in my opinion, they're top priority is getting as much out of you as they can in your time of need.
c m
6 months ago
What I love most about Christian Brothers is the trust factor. Time and time again, CBros has come through for our vehicles. They do as they say they will do, they are upfront and they care about their work and their work ethic. They've saved me grief in the past by stepping UP and graciously helping us when we needed it the most. I will never forget they did that for us.The work is done correctly, the work is done well. They are friendly and accommodating. How rare to find such a treasure and a trusting relationship.Thank you, John & Roman! Thank you Christian Brothers for embodying the ideal of trust and reciprocity.We're loyal to you
Sarah Gilbert
4 months ago
John at CBA was awesome and very helpful! Very knowledgeable about the ins and outs of what I needed and got everything I needed done in a timely fashion. The team up there were very welcoming upon arrival and I wouldn t mind using there company again for any car issues I may face!
Ashley Steenken
8 months ago
I drove an hour to get my shocks done and also my transmission looked at. They went above and beyond to make sure I was satisfied. Mathew and his two team members in the office made sure to welcome me immediately with a warm hello and snacks and beverages. They offered a complimentary shuttle service to help kill time if needed and also gave me recommendations on options for my vehicle. I will never do small town mechanic stuff ever again. Not only did they get my parts in quickly but I got my car done same day. I truly have never dealt with such quality from a mechanic garage before. Also, the place was super clean and managed very well. I love when places like that seperate the mechanics from the office people. That made everything run so smoothly. I can t say enough of a great experience I have had. I will be returning.Services: Transmission, Steering & suspension repair
Patrick Craymer
2 months ago
I had a good experience when my water pump went out they fixed it and pretty quick other than fighting with the extended warranty people but in the end the warranty payed most the cost thanks to the guys there.
Michelle Vogel
4 months ago
I have been going here for 10 years, always excellent customer service and a place I trust. I love that they can give me a ride back to my house so I don't have to wait there.
Clifton Carter
a month ago
The technician were able and informed on all the phases of repairs to my auto.They were also able to download all the updates to my auto's computer.
Cindy Estefania
a year ago
We came for the first time and John Dasham helped us so much we really appreciate that. We ll do the car service here. I recommend it.
Mark Potter
2 months ago
My 2nd trip to CB because they were do good the 1st time. Extremely friendly and professional amd I will defonitely recommemd them to everyone. I am very grateful and happy
Jason Vogel
4 months ago
I took my car to Christian Brothers and they went above and beyond my expectations. They had friendly staff and sent a full detailed report with pictures of all the things that needed to be fixed immediately and what could wait.
Jason Lindelow
2 years ago
I had a full inspection on a 1995 truck completed and the following day they replaced the AC compressor for a very reasonable fee. I was updated continually throughout the inspection and repair process. They have a great customer first feel about them and they are my new automotive repair shop. I couldn t be happier with them!! Thanks CBA!!!Services: General repairs & maintenance, A/C installation & repair
Steve Lujan
5 months ago
Never will I go back. I went for an abs issue and was told the abs module went out. I had to order now because it was on back order. Didn t know how long it was going to take. I ordered it and what a coincidence it came in a few days later. Otherwise the sky was falling. Long story short. My Chevy equinox had only less than 90,000 miles and I needed $2000 worth of work. I said ok. A week later same issue with noise when on idle and when braking. Another $2000. I said ok reluctantly. The same issue again and they tried to charge me twice on transmission fluid and brake fluid complete flushes. Even though it was a couple of weeks later. Luckily I saw it and they gave me a discount on the work they tried to charge me twice on. I got the car back and again same issue with noise and brake issues and again $2000. What a joke. Lastly, the car rocks too much when braking and the noise and drive is slightly better. This is a 90,000 mile car. Like new. Don t believe me I can show the charges. These are not mechanics, they are parts changers.I am responding to your response. You called me and I told you I doubt we will go back but will speak with my wife. You write here that I agreed to go back? After spending all that money and I will be paying to repair the car again. Don t see how people write you guys are good and trustworthy. I won t ever go back!
Helen guzal
2 months ago
Just let you know its amazing, great people working here! They can help you if you need help!Definitely coming back,and recommending to my friends, coworkers!!
Charlie Jones
a week ago
Customer service is fantastic here.Full Synthetic oil change. I feel like it is the best price around and they have never tried to up sale or tell me I need items fixed that don't need to be fixed. Which I really appreciate that as a customer.I send all my vehicles to this location for service.Service: Oil change
Patrick Adams
2 months ago
John and the team at Christian brothers were upfront and honest about everything. They also provided me a ride to work! Outstanding service
Joshua Hawkins
2 years ago
There is no complaint that can be said about this shop. The service both customer service and mechanical was top notch. The service writter was hospitable and informative. The mechanic that worked on my car new his stuff and also was very knowledgeable and hospitable. Thank you so much CBA. If there is something i cannot do, i will definitely be back.
Skye Hunter
9 months ago
Went here to get my oil changed and it was a great experience! After my car was done, Zach came out and went over his findings on my vehicle one by one and actually made sure I understood what needed to be addressed and why, as well as the priority of each item. Super helpful and appreciated!They were all very kind and courteous and I ll definitely be coming back!