Bridgestone Firestone

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Villarreal Balderas (dvill)
11 months ago
Apparently they like to keep the keys for the locked wheel nut. Now that I have a flat they want me to go pick it up. I m pretty sure I need that key they kept to take my tire off to put my spare and go back.

  Ginger Hudson
5 years ago
Awesome experience. Had a flat tire. Called and Laura got me right in. Tire could not be saved due to large nail. My road hazard warranty came in very handy. New tire and back on road in 2 hours. Very pleased

  Patrick Cc
5 years ago
These guys are great. Plus you have Jason's Deli round the corner, Sabu Sabu next door and Sprouts too if you want to kill some time while they are doing your repair. Great service and nice friendly staff too. Highly recommended.

  Hope Gibson
2 years ago
Corey is awesome! Another mechanic told me I had an electrical problem but Corey saw it was just burnt bulbs - saved me so much money. Need new tires so I'll be coming back soon.

  Wayne Nobbie
5 years ago
Good place to service your vehicle although the wait is long, it's best to drop it off and they used to give a courtesy ride, but the last time it seemed like they didn't care. I have been a customer for many years.

  Ruca Rox
8 years ago
I have taken my vehicle to the Firestone at Gulfway Shopping Center 5 times and the issues they caused are still not resolved. NOTE: After I payed $$$1,230.00, I learned that they are not supposed to work on vehicles with spacers because it is a liability. But they did it anyways. And now I ve bought two sets of spacers out of my own pocket and a brake caliper. And they are refusing to fix the lug nuts they cross threaded unless I prove they did it. When I received my vehicle back from them the caliper was bad. We are reasonable people and calipers go bad, so we went home and replaced it. No biggie. The car vibrates until your arms are numb and pulls to the right. I was told we fixed what we were supposed to fix. I don t know what you expect us to do. It takes two visits to find out they aren t supposed to be working on my car and they blame the alignment and vibrating on my lifted vehicle with larger tires and spacers EVENTHOUGH I never had issue before they carelessly worked on my vehicle. When we took the vehicle to get the cross threaded lug nut fixed, we asked them to check all of them. They lied to our faces and said they checked them. We didnt find out for two weeks until my husband was going to do some last adjustments to the wheel spacers to see if he could get the rest of the vibrating out. Can t get the tire off because, guess what two more cross threaded lug nuts. Upon reporting this we were told that if we can prove they did it then they will fix it. We are in process of reporting to corporate. I do not recommend this location per the incompetence of the mechanics and carelessness to deny service vehicles that are out of their professional scope. I will continue to post if this matter has successfully been resolved by the company.

  Juan Estrada
5 years ago
Great customer service, clean showroom, and excellent tires. 100 satisfaction.

  Joseph Brock
5 years ago
Good crew, service members are on the ball. Always friendly and helpful.

  F Casares
5 years ago
Awesome service.. Best service manager ever.. Laura is the best!!!!

  john lowery
5 years ago
Lied to me about credit check being a soft hit. Lost 8 points on a credit check

  Brent Townsend
5 years ago
Good but almost as expensive as dealership.

  Bryan Johnson
2 years ago
Good people great service

  Donna Clawson
5 years ago
It was okay but we had to wait

  Liza War
5 years ago
Great customer service