Wiesner Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J & C
6 years ago
Appointment oriented service department. Ms. Pam Rangel was my service advisor and she coordinated efficiently the servicing of my vehicle. Excellent waiting area, very comfortable, with a really cool coffee maker unlike I have ever seen....multi facet coffee and hot beverage dispensary. Awesome experience.

  Audball Wilk
6 months ago
They went above and beyond to fix my vehicle, Nick was super helpful and made sure to get my vehicle back to me at the time I needed.

  Zach Richardson
8 months ago
The service advisor Britney is clueless to what s going on. They ran my batteries dead when working on transmission. Tried to charge one and over did it to boil out all the acid. I would strongly not recommend them to anyone.Service: TransmissionService: Transmission

  Darla Masters
a year ago
I recently changed dealerships from North Freeway Hyundai to Wiesner Hyundai for servicing my car. Couldn't ask for a better service department. It took them one visit to notice something wrong. I had been taking my 2021 Sonata into North Freeway and never could find the problem. Thanks to Wiesner my transmission was replaced and runs smoothly.

  Fifi Litton
11 months ago
I always appreciate how quickly they get me in and out for my car s scheduled maintenance. The staff has always been friendly, and the waiting room is nice too.

  Lea Lenae
2 years ago
I bought my car from Wiesner about 9-10 months ago. This is the second time something has gone wrong with it and I had to bring it back to the dealership. They've had my vehicle since the end of May, it is now the first of July, and they haven't even started working on it.Communication with them is like pulling teeth. They don't call with updates, they're extremely unhelpful and the service manager assigned to my case has been incredibly rude and condescending to both myself and my significant other when we would try and call and just figure out what was going on.I have 3 children and this car was my only vehicle. Because it's been well over a month without a vehicle and the cost of ubering/car rentals are so high, especially for such a long period of time, I've lost several job opportunities due to just not being able to afford both my car note to these people and having to pay for cabs and rentals.I was told we were suppose to get a rental car through our warranty but only once they actually look at the car, diagnose it, and have the warranty company approve it. However they've taken weeks and weeks not doing anything with this car or the warranty company. When I did ask about getting a loaner car the service manager was rude and basically told me that's not his problem and I'd need to contact my warranty company myself and ask them about it. This is after I saw them get loaner cars for other customers who are without a vehicle.Every phone call to them is unhelpful and now the service manager is just all together dodging our calls. I have never in my life had such bad customer service at any car dealership or auto garage in my entire life.We have been more than patient and understanding with this company but having our vehicle for well over 30 days and not even being close to being done or communicating with us at all is just rediculous.Services: General repairs & maintenance, Engine repair

  Carmen Miller
2 years ago
Been dealing with Wiesner since 2005 when I got my 1st Hyundai Santa Fe. I am on my 3rd Santa Fe. Their service department is awesome. An example of their service. This morning got in my vehicle and would not start. I figured it was the battery. I called my Service Dept contact Cindy Black. Within 15 minutes a mechanic arrived, jump started my car. I drove it to the dealership and less than 30 minutes my vehicle was ready. Now that is service you can count on. I do.

  David Houlston
3 years ago
Clean, friendly and comforted place. Staff are very helpful and communicate well. They have a great app that tells you progress of your vehicle - you can go do other things and know when to be back. Prices are reasonable (this is a dealership!). Would recommend.

  d p
3 years ago
Avoid them the same way they avoid waiting customers. I went in for an oil change.First the good: I was pleased to see a sign indicating a quick or express oil change and entered at that door. Unfortunately using the words quick or express does not make one quick. That's the end of the "good".Now the not good: Of the 5 or 6 service write-up desks only one was staffed and there was a line for that advisor. I looked around, the other desks were or appeared empty. Employees were walking by but obviously working to avoid eye contact. No employee had a mask on for COVID. After a wait and the only line, the one I was in had not moved, a customer walks in another door, approaches an employee and asks for an oil change. Me and the other customer in line looked at each other in shock. The employee collected her information, sat at a workstation and set up her oil change. When he finished he did not look up or ask if anyone else needed help. About that time another employee walked by and reluctantly asked if anyone needed help and at that point collected my information.Most truly *busy* dealerships have greeters or valets greeting customers if the advisors are busy. The avoiding eye contact thing is pathetic. Wiener's employees need training in customer skills. The "10 foot rule" for one.I won't go back to Wiesner. There are too many other options for car dealership business.

  Shaun St John
2 months ago
Best place to get your care serviced

  Reggie Coyle
3 years ago
They finally fixed my vehicle. After 2 attempts. And forcefully up sold me on a fuel filter that took 5 mins to put in (literally). And charges me an hour labor. I even furnish the filter. And it was $100 labor. To unscrew a canister and replace the filter and screw it back up. I have been a service advisor and turned wrenches. The tech wouldn't go any further with diagnostics untill I replaced it.

  Ryan Howley
a year ago
Fabulous service honest people and kindness that is just amazing. After I move to Texas this was our first stop to get our vehicles checked and I just want to thank everyone there.

  D.C. The Musician
4 years ago
Auto service at the place is a load of BS. Set an appointment at 2 then wait all day. Was told I would be given a loaner upon speaking with an advisor. Lie, then under some form of magic no one could figure out who I spoke with originally to hold them accountable for the bad info. Pretty sure it was the girl that helped me. I will never spend another dime at wiesner, shame too they have a great inventory. Service is absolutely trash. No consideration for your time at all. Save yourself the trouble and Go to another dealership.

  Kenneth Wagner
a year ago
Fair prices on service and I always receive excellent customer service from this dealership. I highly recommend them for automotive service.

  Adam Wilcox
7 years ago
They had my 2014 Sierra all day and were suppose to change a headlight bulb, change oil and do an inspection. After 8 hrs they told me the truck was finished. Went to pick it up and NOTHING was done. They said they didn't have the headlight in Stock. Aren't these the same headlights in 3/4 of the trucks you sell! Rude management didn't help either.

  Bunion Long
4 years ago
The old days of a dealership having actual mechanics are long gone. These days, if their "techs" can't plug a computer in and have it tell them what the problem is, or the problem isn't cut and dry you're just out of luck. These people are nothing more than part changers, and Wiesner is a shining example of this.

  steven walker
2 years ago
Was told 45 minutes to a hour for a key and programing was left sitting for about 3 hours then when I started asking questions the lady got really rude and my keys and work order was sitting on a desk next to her and she said oh well they didn't give it to me.i said it's mine and I'm ready to go and best believe they will never get my business

  Glenn Boker
5 years ago
Staff was friendly, professional and courteous. They serviced and washed my vehicle while I waited, about an hour. I especially liked scheduling my service on their web site.

  carlie lynn
5 years ago
This dealership was a joke. I had a truecar certificate, called ahead to make sure they were not going to charge me anything else. I drove 1 1/2 hrs to pick up the car to be told they were charging me $1800.00 for a GPS kit. What a waste of time.

  Max Load
5 years ago
I had to utilize a dealership to program a replacement radio to specific vehicle computer in order for it to function.This was totally new to me, but they knew what was necessary, and were able to complete the task in a timely fashion.

  Tracy Wallace
2 years ago
I went in for an oil change and they were quick, professional and everyone was very friendly. And they washed my car also!

  Robert Rosenquist
4 years ago
Great service department! They always get me in with short notice for things like oil changes and get the job quick.

  Barbara Green
4 years ago
I had a good experience at Weisner, my car is a 2013 Terrain. It now sounds like a new car. Weisner is a good place to buy a car, I would recommend them to anyone.

  Lois Lisembee
4 years ago
It was my first oil change for my new car....free, friendly and fast! All around great experience!! Thank you Brittany

  Rich Galle
2 years ago
Thank you Brittany. You and the service guy were spectacular. I appreciate y all expediting the repair. Outstanding service with a smile!Service: Auto engine diagnosticService: Auto engine diagnostic

  Steve Hyer
4 years ago
Very rude and they obviously don't put customer service 1st. They have lost a repeat vehicle buyer. They also screwed over my friend who just bought a 2 yr old car from them. Will never refer anyone or buy another vehicle here again.

  Amber Fischer
3 years ago
They always fit my husband in when he come in from out of town for his truck to get serviced! The receptionist always calls if more services need done.

  Chris Sanchez
2 years ago
Always a great experience when I come here. Will never use another dealer.

  Joseph Capossela
4 years ago
Had inspection done. Needed wiper blades. Had to wait for delivery. Only charged me for one. Very satisfied.

  Oliver Stewardson
3 years ago
Prompt polite service. Great customer service. Nice waiting room. Coffee not too bad either !