Mercedes-Benz of the Woodlands Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  R McNeely
7 months ago
The service department is not perfect, not one that is! But they do their best to satisfy the customer. I will continue my business with them!! Thank you, Anthony and John in the service dept.

  Brandon Keeton
4 years ago
Can t say enough good things about Kristen, Erich, and the rest of the staff! They made this transaction very smooth and pleasant! Thank you all, again!

  Greg McCormack
2 years ago
Bought my Mercedes GLE 350 in for its B maintenance. The staff treat you like royalty and trust me I am not. By the way I had an appointment they took me right away and after 2 hours all done. I prepaid for the maintenance it is the only add on that I will ever do to the price of the car.I feel that it is a very good deal.

  Lynn Cutsinger
2 years ago
Mark Escobar has been taking care of my car needs for years now, and I couldn't be any happier. He always works with me to determine the best care for my vehicle and my convenience a top priority. I highly recommend him. Thank you, Mark.

  Wgram Ram
a year ago
Im reading the reviews and I m amazed how they say they were treated like family ! I went to pick up my vehicle and was told to see a Mr Davis for payment ! He was the most unfriendliness person I ve ever encounter ! I left the svc dept and said to myself I would never come to this place again ! So many reasons I can t even explain how disappointed I was with all the experience in this svc department !Service: Oil change

  Catherine Sundy, BSN, AHA
a year ago
Friendly, no pressure sales people, there's a cafe section, lots of good choices, while you wait for your vehicle. I wish they would clean the inside and windows when getting a car wash, and put my dash view back to where it was!

  Bharath Lakshmeesha
9 months ago
Great customer service! Was in for a quick tire replacement and I was in and out within an hour for a walk-in.

  Dave Rodsvn
3 years ago
I ve been with MBoTW since they opened years ago. Service is professional, courteous, and expedient as expected of a Mercedes-Benz dealership. If you have to wait for the work to be done, the lounge area is of high quality and comfort with amenities, and the staff is pleasant to deal with. Courtesy loan car or shuttle service are great alternatives for those who have other things to do.Services: Electrical repair, Auto engine diagnostic, Body & Trim, Oil change

  Jean McDonald
4 years ago
As a new resident I was a little worried about bringing my car to a new dealership so I had my husband take it expecting problems since I did not purchase from here. It was a maintenance service for 20,000 miles. My husband was met on service drive immediately and introduced to Liz who was a great asset to your business. . She was prompt, thorough, knowledgeable and explained what was taking place with the timeline and all of the items to be checked. She texted me when it was done and it was in service drive waiting on me. It was a great experience and you have earned by Mercedes business and future purchases. Thank you Liz. Ps hope your leg gets better. Rick

  Rex Fox
3 years ago
Dealership is easy to work with - from scheduling, to servicing, to delivery after the service. Received positive confirmation of the appointment time, was greeted kindly when arriving, and service was performed while I waited. Was experiencing issues with the online in-car and app services (mBrace), but dealership verified functioning system, confirmed with mBrace services, and allowed me to test with my phone using the app. Waiting area is second to none.

  Elizabeth Berg
2 years ago
I was very pleased with the way they handled my A service and updates. Good, fast service. Also this was such a nice place for me and my dog to wait. Nice people, very dog friendly.

  Kathy sunnyoutlook N
4 years ago
I did some major suspension damage and a few other things to my SL550. I am amazed how quickly they had it back to me. Mike Lange has been my service advisor for at least 16 years and he is the best at what he does of any advisor I have ever had since driving a Benz for over 22 years. Great dealership!!

  luis martinez
3 years ago
This is the 7th car I buy from this dealership and I will buy the next 7 from them. Anthony Surface has been able to help me during the purchase of my vehicles and afterwards as well. My wife and I enjoy working with him on our car purchases.Their service department also does an incredible job. Gaston has helped me with all of my car needs regardless of the day or time.Upper management is always there to answer any questions and help to make the transaction as smooth as possible. Joe and Nick go the extra mile to come out of their office just to say hello and ask if there is anything they can do for me during my routine visits.Overall, this dealership represents all that Mercedes Benz Corporation has envisioned when it comes to the perfect dealership with the perfect people making it happen.

  Jeff S
4 years ago
MBOTW is a fantastic business. They are running a luxury retail and service business. They treat everyone with fast, courteous service, communicate well and are very efficient on the repairs or service. Everyone is very friendly and helpful. They really seem to appreciate your business which is genuine and refreshing.

  Syed Rashid
4 years ago
I arrived at MBOTW convinced that I had already found the car I wanted to purchase; that being a 2018 BMW X5. Nevertheless, I wanted to do my due diligence and check out the 2018 CPO GLE 350. I had an appointment with Sammy Mourtada for 4pm. I arrived with my father 25 minutes after the hour. Sammy was engaged with another customer. We were guided to the lounge area by an associate for a brief wait. Sammy, came out and greeted us and explained that he was running a little behind and introduced Michael Thomson. From there, Michael took charge and was the consummate professional. Sammy checked in with us periodically to make sure we were being taken care of, but Michael was absolutely a pleasure to work with. A gentleman and a solid representative of MBOTW. He will do very well for y all. Take care of him! Sammy stayed with us until the deal was completed and took the time to give us an overview of the car. Overall, we had a fantastic experience. Professional staff and a pleasant buying experience! Building a relationship for the future.

  Alex Harris
4 years ago
I recently had a small mishap where I had scrapped my rim on a curb. The service team at the MBOTW - Ashley & Gaston - were extremely helpful in guiding me to the most cost effective solution. The rim looks as good as new. Thank you.

  Anita Mason
4 years ago
MBOTW is very easy to get an appointment when it is convenient to me. Mike Lange has been my service advisor for twenty years. He is honest, ethical, professional and personable.

  Chris G
4 years ago
Purchased another new vehicle from MBOTW and had a small problem. I showed up without an appointment, they got me right in and addressed the issue immediately. Best service center ever!! I've been going here for years and I won't go anywhere else!

  dewayne smith
4 years ago
MBOTW is the most customer centered dealership I have ever dealt with.Yes, premium service costs a little more however, you get the "above and beyond" and "extra mile" service you dream of and wish all businesses offered.

  Iuz zini
2 years ago
They make you feel like family! Nice area available if you need to wait - with snacks, beverages, and good internet.

  Kenneth Gibson
2 years ago
Mr. Juan Renteria,.....( Commercial Service Tech )This was the Best , and Knowable person in dealing withCommercial Vehicles,....I being People Care, and Friendliness,.....Surely he is a KEEPER,......MANY THANKS !!!Service: Auto engine diagnostic

  deb Ross
4 years ago
Previously went to MB North which priced gouged me for 15 years!!.. My first visit to Woodlands MB was great! Very Professional and Efficient!! My Service Provider Donald was very Friendly!!

  Eddie Morris
4 years ago
I went to this dealership just to look at cars. Manny Hiotis showed us the vehicle I ask about. Ended up buying the 2020 Mercedes at the price I wanted to pay. Fantastic dealership and excellent service from Manny. Great job Manny.

  Mark DiGiovanni
4 years ago
My car was making a strange rattling sound under the back. They looked and determined it was from an after-market tow hitch that was not properly secured. The fixed the problem at no additional charge. I also had routine maintenance performed.

  Dominick A. Nick Vermet
3 years ago
May 2020 review. As last time.Mike Lang sees that customers are well served. Prompt, kind & professional. Cannot ask or expect more.

  Bruce Neary
4 years ago
Very pleased with the attention and service from the Mercedes dealership. Richard Metodiev treated us very well demonstrating a professional and friendly attitude and service in completing our vehicle needs

  LaShanta Coleman
7 months ago
I love coming to Mercedes in the woodlands great customer service

  �isem Bali
a year ago
If you wanna pay more,wait more,and reach nobody over the phone,go there! Terrible service

  Grogan's Point Residents' Association
4 years ago
Had a damaged tire. Road Assistance put on the spare and I drove to the dealer. Service rep setup a new tire, had it changed, all in a short period of time. All was done well.