Keating Honda Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Charla Campos
3 weeks ago
I had a recall on my car. I was scheduled right away and got an appointment on Saturday at 830am. I was treated with a smile and a very professional welcome. I relaxed in the very comfortable chairs and drank my coffee. By the time I finished my cup they were done. I had a great experience with excellent service!

  Jaimee
a month ago
Jody did a great job scheduling, and getting me in quickly and efficiently. The service was reasonably priced and I appreciated his honesty and thorough help. Will be back for all my Honda needs! Great customer service!

  Gloria Presas
2 months ago
Car advisor was very professional and explained the steps needed to get my car fixed. Had shuttle to take me home and even picked me up when my car was ready. The technician called me to give updates on how the job was going. Awesome.

  Glenn Lovitz
a month ago
I took my car in for recall work. Check-in is very fast and efficient. I was out and on my way home in a loaner in no time. Work was done in a few hours and they even ran the car through the car wash.

  Judy
2 months ago
excellent customer service My service cost less than I thought it was going to and I was in and out in 45 minutes. Super nice stafff Max was incredibly efficient!

  Chuck and Wanda Anderson
6 months ago
I visited the service department with a CRV electrical problem. The service team was kind to provide some troubleshooting tips. My skills and tools, though, were inadequate to troubleshoot the problem. I brought it in for their technicians to fix. They really attacked the mysterious problem, finally nailing it by identifying a sketchy battery - not dead, but not healthy enough to start the car twice without recharging. Mr. Roger Hickey in the service department has great customer service skills and a super understanding of their products. Couldn't be more pleased.

  Sue Reneau
2 months ago
Excellent service. Kind and courteous and I was able to get an appointment scheduled easily online.

  Mauricio Trevino
7 months ago
Keating Honda Conroe is one of the best dealerships you can find if you're looking for a new or used Honda. They care and listen to you. They have a great financing team. Services are so smooth from the time you park your vehicle in the service line to when it's done getting serviced. Employees are very polite and courteous, explaining all your vehicle needs and maintenance schedules to the t. They are always there to get questions answered for anything related to yourHonda vehicle. You won't regret your decision about coming here. Everyone knows someone who owns a Honda!

  Erynn Malone
9 months ago
This was my first time servicing my vehicle at Keating Honda. My service advisor, Darrell, was very straightforward, honest, and thorough, and he gave me the best price for each service that was performed. I received a set of new tires (with mount, balance, and alignment), an oil change, and a transmission flush. I listened to my car all the way home, and so far, no complaints- She s good as new! Thank you so much Keating for your service, tact, and integrity !Services: Transmission, Tires, General repairs & maintenance, Wheel alignment, Auto tire replacement, Vehicle safety inspection, Auto maintenance, Oil change

  Kirk Mooneyham
5 months ago
we like kevin bernard. he always takes care of us. we give him 5 gold stars. thanks. kirk and janice mooneyham

  Shannon G.
6 months ago
Make the drive to this dealership. I have never had a bad experience here. I walked in at 10am with a car problem, and they fixed it before the end of the day! Special thanks to Kevin for helping us with everything!Service: BatteryService: Battery

  Ashley Sinclair
9 months ago
Keating honda has always been good to us. From sales to finance and service. Our service advisor, Kevin, has been phenomenal. And everyone I've come in contact with has been really friendly and seemed eager to help with whatever. They treat their customers like friends and family. The way it should be.

  Manny M
3 weeks ago
Edit: 2 years later and this place still is trash. Called with a simple question and got the run around. I was hoping they had hired somewhat competent people by now but nope. Drove to Gilman and got amazing service.Attempted to take my vehicle in for an issue and was told any extended warranty only covers the diagnostic fee and not parts and labor which doesn t make any sense. I even called back to clarify and was told the same thing. Went to Gilman Honda and they took the warranty fully and their service was excellent!And to respond months later, LMAOOOO y all really are dumpster slime.

  Walter Nutter
2 months ago
We had a good experience with Keating Honda service. They were nice and explained what was needed and why.

  Nell Bustamante
3 months ago
They were great, kept me informed about my car every step of the way.

  Steve Cherewaty
7 months ago
I had a great experience at KEATING Honda. I was in and out in less than 90 minutes for a 50,000 mile tune up and paid far less than I had planned. Excellent work folks!Services: Tires, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Brake service & repairServices: Tires, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Brake service & repair

  AbiYAH 1
7 months ago
I love the crew & Kevin my service advisor & I am happy to be back!! I felt like I was cheating on them lol they have serviced my SUV since I purchased it from them and for a few mths had to use another but wasn't as satisfied as I am with these guys.

  Jamie Williams
8 months ago
I had saved up recalls, warranty work, and an oil change for about a year. Darrell at Keating Honda coordinated the work and everything was done right and quickly. I have found a new Honda home!Services: Electrical repair, General repairs & maintenance, Auto A/C recharge, Electrical, Air conditioning, Oil changeServices: Electrical repair, General repairs & maintenance, Auto A/C recharge, Electrical, Air conditioning, Oil change

  Nick Floyd
a year ago
We had recently purchased a Honda Civic Si from an individual for one of my sons. We needed to get the car looked at while we decided if the car would be a good fit for him. My first experience with the dealership was with Mark King. I'm not sure where you found him, but in my opinion, he is a unique breath of fresh air in your industry. He was top-notch in all aspects of communication. I told him my concerns and needs, and he quickly synthesized that into a service plan. Up front, he gave me clear expectations, costs, thoughts, and an idea of what they would be looking for.He remained communicative during the entire process. I interacted with two other individuals there as well, Makayla and "Big" Mike - they were all fantastic to work with. In the future, when I need a car or service, I will be coming to Keating.Keep doing what you are doing!Service: General repairs & maintenance

  MT Simmons
a year ago
I took my 2004 Honda Element in for air bag recall. Showed up at 7:30am for 8:00am appointment; was checked in immediately, received loaner car and was home by 8:30. Received call at 10:30am that work was finished and vehicle could be picked up at my convenience. Picked it up and was home by 12:30pm. Keating, David Wallace and all personal were top notch, friendly, courteous and efficient. Great service.

  Lauren Sunda
4 months ago
The most professional and courteous service department I ve ever encountered over the phone.

  Ashley Hurley
8 months ago
I took my odyssey in for an oil change and recall part fix. I didn't know they only do recall fixes M-F. However, the team was able to figure it out and got my oil change and the recall part done as well. Thank you! I appreciate it.Service: Oil changeService: Oil change

  Merissa Wilt
3 months ago
I have called on different days of the week at different times. Each time the receptionist transfers my call to service, nobody picks up.

  Eric Japp
4 months ago
Great experience at KEATING HONDA with Darell and Service crew. Would highly recommend.

  Nate Daniels
a year ago
They did a great job handling a recall on my vehicle. I was given a free loaner while it was fixed, and they had the job done within one business day. The staff was professional and communication was present throughout the whole process. They even washed my car for free.Services: General repairs & maintenance, Vehicle safety inspectionServices: General repairs & maintenance, Vehicle safety inspection

  Valerie Taylor
a year ago
I have gone to Honda Cars of Katy for many many years. I recently moved to Conroe and my service advisor in Katy retired. I thought that I would give Keating Honda service a try.I was pleasantly impressed with the service quality and how extremely fast they had my car finished. The waiting area is very clean and comfortable. My service advisor Kamm was very professional and honest with me. My car sounds amazing and she was all clean when they were finished. I will be back!

  Michelle Abegg
a year ago
Went in for a simple Service Minder B appointment. Also got a tire rotation and wiper blade replacement. Was told appointment would be 90 minutes, so I waited at the dealer. Received a text saying to text if I had any questions. After hearing nothing for two hours, I texted. Still nothing. Texted again a few minutes later -nothing. After two and a half hours, I went out to speak to my advisor. Was told they were still working on my vehicle. Ninety minutes later, my vehicle was done. It took OVER FOUR HOURS for a basic service. Communication was pathetic, and my only compensation was a free, future oil change. Extremely unhappy with the service I received. Interestingly, I never received my Honda survey I guess they don t want reviews that reflect poor service. I was in tears by the end of the whole situation yet no one ever bothered to reach out afterwards. Terrible and disappointing customer service.Services: Tire rotations, Wiper blade installation, Oil change

  Eduardo Cavazos
2 years ago
Went in for a oil change and tire rotation. Was quickly greeted and checked in. The associate, Kristin was very nice and professional. They took about 1 1/2 hours to complete, which is my normal waiting time for any dealership service. Overall good experience! They did finish the work by providing a free car wash.Services: Tires, Oil changeServices: Tires, Oil change

  liz L
11 months ago
Mark from Colorado was super helpful. Service was quicker than I expected and I got a complimentary car wash which I needed. I d definitely bring business here.Services: Wiper blade installation, Oil changeServices: Wiper blade installation, Oil change

  R MINT
a year ago
Fixed a problem 2 smaller shops could not. Mikala on service desk was transparent and prompt with info, called when vehicle was ready which was much earlier than I anticipated. Very quick, professional, and most important car is fixed! I will definitely go backService: General repairs & maintenanceService: General repairs & maintenance