Buckalew Chevrolet Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda Barnes
4 months ago
I needed to have a piece repaired on the front of my truck. They quoted, ordered the part and had it fixed in a week. The ladies in the office are nice and the guys got me fixed up fast. Buckalew dealership and collision is a Conroe staple.

  Jesus In me
10 months ago
The staff was very friendly and helpful with the process of fixing my truck. They dealt with my insurance company which took some pressure off of me. It was also very convenient for me to drop off my rental there at the office. They took care of getting the rental back to the company. The work done on my truck was professionally done, no complaints at all.

  Sylvia Acker
a year ago
This was by far the very best service we've ever gotten anywhere. Our truck was in for a long time due to backup which can't be helped. We were given a loner truck (brand new) to compensate for the time. It saved us a lot of money since we were paying out of pocket for a rental. But the most important thing to us was the service we got. The two ladies in the office and the gentleman who oversaw the repairs were incredible. So helpful and so nice. We will use Buckalew in the future because of their service and caring. The truck looks great and we appreciate everything. Thank you. Joe and Sylvia AckerServices: Painting, Body & Trim

  T&D Schultz
2 weeks ago
Professional and helpful staff! Quality Work

  Chelsie Elise
2 years ago
Disorganized, dishonest & dysfunctional at the Buckalew collision center. They damaged the grill on our truck when we took it in to have the right front fender of our 2021 Chevrolet Silverado replaced due to some cosmetic damage; during the repairs they broke the grill when replacing the body part and then glued the damaged grill back together without saying anything! Went to the shop the next day to confront them about the damaged grill and they explained what happened and apologized and said they would order a replacement grill (one of the ladies threw the other lady under the bus saying she was supposed to call to inform about the damage during repair). Their story later changed and they tried to put $500+ of the cost to replace the grill on me. Then contradicted themselves numerous times with different stories, the utter ignorance and pettiness of this place is exhausting, I left and never went back. Do yourself a favor and go elsewhere, you'll wait a week+ longer than originally quoted and your vehicle could have damage they try to cover up. Super shady.Service: Body & Trim

  Brittany Corley
2 years ago
If you need Collision Repair DO NOT take your vehicle to Buckalew collision center!!! The customer service and work performed have been nothing but a nightmare!!! We dropped Bryans truck off on January 26th for repair to the passenger side bed and all parts were ordered and on hand. We were told it would be 5-7 days when we brought it in we and it has been 5 weeks all because of their negligence. While in their possession they damaged the driver door and tailgate that resulted in needing repair as well. We were told on 5 occasions the work was complete and ready for pickup & had been checked over by the managers Barbara and Steve Bromine. However once we arrived and looked it over there would always be more damage not caused by the accident but by their employees. The supervisor of the collision center Barbara is extremely unprofessional and rude when they are the ones that caused the additional damage and laughed about it and thought it was funny. Finally we went above her thinking it would help, but Steve Bromine was not any better although we FINALLY got the truck back today 5 weeks later after they commited insurance fraud and admitted to it charging us for the damages they caused! **** Share this post with everyone to ensure this doesn t happen to anyone else!****Services: Painting, Body & Trim

  Ricky Hernandez
3 years ago
Service was great! Alleen was very helpful through the process and did not take too long for my truck to get repaired. I originally took my truck to sterling mccall and was told we don t want to work with that insurance company and so I gave Buckalew a shot and they were very helpful!Thank you!!Service: Body & Trim

  Burt Green
2 years ago
Took our car there for some repairs large tree branch fell down and dented the car have taken it there before they have done excellent work right off the highway easy to get to Friendly people

  Krystal Pickering
6 years ago
Lady I talked to was very rude when I walked in! Recently got into my first car accident and went there to get an estimate and had not much of an idea how to do it. Very rude about it! Not the way to handle customers.

  Joseph Davis
a year ago
Got my truck back in Day 1 condition!

  Wayne Hatfield
a month ago
Good

  Sharon Emin
3 years ago
Wonderful work, very pleased with the job well done!

  Steven Romine
5 years ago
This place is off the charts incredible. If u wreck it they will make it better

  Alleen DeSmet
3 years ago
Friendly and knowledgeable team.Fantastic repair

  Chris Donnelly
11 months ago
Great folks!

  Prentiss Jones
7 years ago
Dependable, trustworthy, accurate, thorough, friendly.

  Larry Campbell
3 years ago
Great people,and service !!

  Marianne Bergfield
6 years ago
Excellent job.