Buckalew Chevrolet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Vigil
a month ago
My Salesman Josh was entirely attentive to my questions/truck search! Not only did I purchase a new truck, my Son in Law did as well. Josh took care of both of us with impeccable customer service! Thank you Buckalew!

  migdalia cabrera
a week ago
My boyfriend and I have waited a couple of months to put this review just because we were trying to get the dealership time to fix the problem, but we bought our 2024 Chevy Trax last September and we have been having problems with it since the second week we had it. It makes a loud base sound with or without the radio on the dealership knows about this . They had our car for a week and the only answer we have gotten is they don t know how to fix the problem. They also said that they reached out to manufacture and when they hear something back we would. We have done research on this problem and apparently it s an issue with a lot of the Chevy 2024 Traxs so if you are going to buy one be aware that it s a possibility yours might do the same thing. Our biggest issue is we have been trying for months to get in contact with the collision manager to reach back out to us for an update and nobody calls us back . Definitely feel like we been ignored and that is a horrible feeling.Update: Donnie Buckalew reach out to us and had our Chevy fixed . Thank you so much.

  Kash Jewel
a month ago
Mike Cruse was an amazing car salesman. I really enjoyed my time at Buckalew. All of the staff was really friendly and nice. Jeffery, Billy and Randy were really nice as well. They really stood out with their friendliness. Stan was absolutely great with explaining everything and making sure I was good to go. If you re needing a car I would highly suggest going to Buckalew and asking for Mike Cruse!!! Mike went above and beyond to make my car buying experience enjoyable and amazing!!!

  Jason Webb
2 weeks ago
I recently had the pleasure of purchasing a truck from Buckalew Chevrolet , and I couldn't be more satisfied with the experience. From start to finish, the entire process was seamless and painless. None of the normal dealer games you get at big city dealers.Firstly, Jim Pace is incredibly knowledgeable and helpful. He took the time to understand my needs and preferences, guiding me towards the perfect truck that suited my requirements perfectly. Jim's expertise and professionalism truly sets him apart.Moreover, the selection of trucks at Buckalew is outstanding. They have a wide range of options to choose from, ensuring that every customer can find the right vehicle for their needs. Whether you're looking for a workhorse for your business or a reliable vehicle for personal use, they have something for everyone.Additionally, the buying process was efficient and transparent. There were no hidden fees or surprises, and the entire transaction was conducted with honesty and integrity. I felt confident and reassured throughout the entire process, thanks to the professionalism of the staff.Furthermore, the after-sales service at Buckalew is top-notch. They go above and beyond to ensure customer satisfaction, providing ongoing support and assistance whenever needed. It's clear that they genuinely care about their customers and are committed to building long-lasting relationships.I highly recommend Buckalew to anyone in the market for a truck. Their exceptional service, extensive selection, and commitment to customer satisfaction make them stand out from the competition. Thank you to the team at Buckalew for making my truck buying experience painless and nonsense free.

  Carlos J Garcia
a month ago
Great environment and very professional all around from the sales point up to the services.Me and my son we appreciated sense we have two Trucks a month a part of the each other of the purchasing .

  Michael McDonald
7 months ago
Josh did a great job working with us and getting the truck we needed. I appreciate the straightforward pricing. They didnt do like many places and try to throw a bunch of rediculas charges for stuff you don't need, and didn't ask for. Very happy with the experience and the truck. I have been a Toyota guy for years, but we made a good deal for our Chevy.

  Lisa Hegemeyer
a month ago
Just had the best experience buying a new Traverse at Buckalew! Randy listened to what we needed and wanted, and delivered! I really appreciated his personal experience he shared while also giving my husband and I space and time to talk. John in finance was helpful as well! Both were extremely patient and kind with my 4 year old who we had to go get in the middle of the experience. I would recommend for anyone in need of a car to go see those 2!

  Anthony Alampi
4 months ago
I purchased my 2024 Corvette Z51 from Buckalew and had an excellent experience! Their wait list model is very respectful to consumers, and prioritizes the needs of local buyers (as opposed to maximizing profits by selling to the highest bidder nationwide, like many other dealerships do.) I was able to get my corvette in less than 4 months at MSRP, while other dealerships literally had me waiting for years! I'd also like to give a special acknowledgement to my salesman, Leroy Elkins, who worked with me through the whole wait list and purchase process. He kept me regularly updated on the status of my build, provided realistic expectations for delays during the GM strike, and gave me hourly updates on the location of my car once its transport had arrived in Texas. he's a reliable and ethical salesman, and I'd highly recommend working with him at Buckalew. I will definitely be coming back for my next Chevy!

  Danilo Aaron
a week ago
This dealer it s incredible i definitely will recommend to family and friends 1000% it took me less then 3 hours to get a 2024 they don t play games like other dealers so happy thank you to Luis Garcia and financial department for there incredible service

  Robert Collins
2 months ago
Billy was attentive to what my requirements for my next vehicle needed, he found the right truck the right color with the right options. Great experience and will purchase our next vehicle at Buckalew.

  Carla Hannan
a month ago
Jimmy did a great job and spent time with me and my car choices. Appreciate his great customer service. I ended up buying a Chevy equinox and I love it!

  n Ritten
2 weeks ago
The buying experience at Buckalew Chevrolet is stress free, no pressure, with great staff from Sales to Finance. Randy Lilly in Sales is fantastic to work with, have purchased multiple vehicles from Randy and each time he has been professional and patient with my questions and search for the perfect vehicle for my needs. Strongly recommend Buckalew Chevrolet, see Randy for a great Sales experience.

  Kayla Forehand
3 months ago
I can't say enough great things about my experience recently. Randy and Perry in the service department, were hands on during my entire process. Randy kept in touch with me every week regarding my SUV, and helped me with my extended warranty coverage. I was very pleased while they had my vehicle and so thankful they were able to assist me. The girls back there were so kind and welcoming getting me into my rental. Great team! Awesome folks! Thank you, guys!

  James Alderson
a month ago
Brad Tara in the service department was outstanding to deal with and communicated well and in a timely manner. He was exceptionally courteous and understanding even when I was having a bad day and was not so polite to him.Mona was also outstanding and helpful as always, even though my issues had nothing to do with her department/job description. But I expect nothing less from her as I have been doing business with her for years, and she has never been anything but stellar before, during, and after a sell.I have nothing but good to say about the Buckalew team! Including Donnie Buckalew himself!

  Sherry Borden
2 months ago
Special thanks to Billy Comstock, Jeffrey Rea and Mr. Joe ArnoldThank you all for working so well as a team. Very professional and went above and beyond to make things happen.The ladies at the front desk, very professional.

  Patty Wiggin
a month ago
Every time we have purchased a vehicle from this dealership we leave with a sense of accomplishment and relief. We have dealt with Danny Sommerfeld for many years and we truly appreciate how upfront and informative he is. They don t play the price change game nor do they waste you time with silly games. The service department is the same way, you are not sold something that you don t need. We appreciate the fact that this dealership is honest in its dealings with their customers.

  Tameron LaGow
9 months ago
Excellent staff from the salesman to financing personnel. Took less time than anticipated from start to finish on fulfillment of their promise to find and supply the vehicle I wanted. Couldn t have asked for a better experience from a dealership. Extremely happy with this purchase and love my new Suburban.

  Josie Vazquez
a month ago
John Prince was beyond helpful, I have only had terrible experiences before at other dealerships but John has completely changed my mind about sales representatives. Never did I feel pressured and all the information was explained and showed on paper. We are super happy with our new Silverado, the financed rate and our monthly payment. I am already recommending Buckalew and John to everyone I know.Thank you John for your honest help

  Amber Terel
2 months ago
John Prince was very patient with me since last week. He made sure to get everything done that I needed and stayed on top of the vehicle that I wanted. Everything was done before I showed up to the dealership which made the process very smooth. Also, Stan I believe that s his name in financing made sure to explain everything to me thoroughly and kept my daughter entertained. I thank them very much for my new car. My daughter and I love it!

  Angela Cook
5 months ago
I had the BEST experience I have ever had yesterday at Buckalew Chevrolet buying a car!!!!!! I met with Chris McCollum and Michael Cruse... I was in and out very quickly and it just went so smooth!!!! I highly recommend Buckalew and will definitely be back.

  Eric Miller
8 months ago
We ended up at Buckalew because they had the pickup we were looking for. We didn't know anything about the dealership going in, but we were pleasantly surprised. Overall, it was a great experience. Our salesman Stephen was very knowledgeable and friendly. The whole process went as smooth as it could go. Above all, we never felt the pressure that you typically get at many dealerships. I would definitely recommend.

  Stephen Corbett
a month ago
Josh was excellent. He understood our needs and got us where we needed to be with no pressure. This is the second vehicle we have bought from them. We recommend both Josh and Randy, our previous sales person and the reason we went back, when you go there.

  Madison Sandlin
8 months ago
Larrick was incredible. Made the process super simple and was up front and honest about everything from the beginning - we felt at ease from the start, which we appreciated. Finance was easy and the overall process was a blast. We re super excited about the truck. We would recommend this dealership to anyone looking to buy!

  Roe Moreno
2 months ago
I recently had my vehicle repaired at Buckalew Chevrolet Collision , and I must say I was thoroughly impressed with the level of professionalism and courtesy from their team. From the moment I brought my vehicle in, they handled the repair process and the insurance claim with utmost expertise and efficiency.The quality of the repair work was exceptional, and I could tell that the team at Buckalew Chevrolet takes great pride in their craftsmanship. My vehicle looks as good as new, and I couldn't be happier with the results.

  Dwayne Staggs
a week ago
Jimmy Koukas was great! No pressure, just good information, and happy to help. Entire staff very professional and helpful!

  James Favre
2 weeks ago
Leroy Elkins was awesome and very knowledgeable. The best experience at a dealership that we have had!!! Sales director was very fair!

  Lindsay Campbell
3 weeks ago
Jose did an amazing job yet again. I was in a bind after an accident and was able to get exactly what I wanted in a very timely fashion. He is never pushy and very knowledgeable. I will always use him for my auto purchases!

  Gene Kelley
2 months ago
We drove down from Ft Worth (250 miles) because of the reputation of your salesman Danny Sommerfeld. He greeted us upon our arrival and quickly and professionally fulfilled our automotive needs. He and his team provided courteous and professional service and was knowledgeable on all our questions. Danny was fair and very nice to us and made sure that the 2024 Equinox met and exceeded our expectations. HIGHLY recommend Danny as a positive representative of the Buckalew Team

  Natanya Cooper
4 months ago
I can t say enough good about my experience with the Team @ Buckalew Chevrolet. From Denny, Randy & crew the process went smooth & without a hitch! I highly recommend them!

  Gerald Brown
2 months ago
My experience at Buckalew has ALWAYS been with real professionals. Mike in sales I feel is the best anyone could ask for. And Barbara the manager in the body shop is like Mike one of the best anyone could ask for. Both are kind and care about me as a customer. They are there to help in anyway they can. Thank you Buckalew for having such wonderful people as these two are.