NTB-National Tire & Battery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Moreno
a month ago
I stay at the hotel next to the shop for work a week at a time. I have taken my vehicles there on several occasions and never had a problem. Their service staff is friendly, knowledgeable , accommodating, and VERY competent.

  Bryan
2 weeks ago
If you are in College Station go see Dallas! Not the city - the man with the plan! The manager at this store has REALLY changed things, and took great care of my daughter's Ford Ranger. The oil change took about 10 minutes, was competitive in price, and he did not try to sell us anything we did not need. He DID suggest things we do need, as he should as an advisor, but he never lied or tried to sell me something I did not need. Talk to Dallas and he will treat you right!

  Molly Lunderville
6 months ago
Excellent service, they were able to see me on short notice for a full tire replacement at a good price, and took less than an hour for the full service. Employees were pleasant, professional and the space was comfortable to wait in. I've also been here before for an inspection and knew I'd be coming back. Highly recommend

  Savannah Sheppard
a week ago
After having a horrible experience at Walmart and waiting two hours for them to tell me they couldn t do what I needed, NTB were able to do everything I needed done at one time! They were very quick, helpful, and made sure to communicate everything that needed to be done! Definitely will come back and recommend them!

  Caroline Martinez
a day ago
Great services at NTB the workers were very helpful and manager was awesome. Tire rotation, balance, and fixed flat tire. Was in and out within 30 minutes! Highly recommend.

  Dominique Merrell
a month ago
I went up there this morning and spoke with Dallas regarding my vehicle. He was very respectful, nice, and all around great guy. Would recommend him to anyone of my friends forsure. Thank you for making us feel appreciated.

  Silky Thacker
3 weeks ago
I went and got my front end realigned, and they were so kind to me. I drove my truck for a day and realized that my steering wheel wasn't straight and brought it back the next day, and they straightened my steering wheel free of charge. I am VERY happy and impressed with the management, employees, and their service!!! Definitely recommend their services!!!!!!

  Mandy Gallego
6 days ago
Thorough, quick, honest and friendly service. Needed the front end alignment checked and gave the go ahead to align is necessary. They are checking the suspension, just in case. They just found some new repeat customers.

  Max Peto
2 months ago
I really enjoyed working with this shop. The manager Dallas and his team did a great job with my Honda Civic. I was visiting College Station before I move here, and my car had a brake problem. They got me back on the road very quickly and for a reasonable price. After I move to College Station this summer, I will be coming to Dallas and his team at NTB for my car repairs in the future. Thanks guys!

  H. J. McClure
a month ago
Josh and his team went above and beyond for my car. A Lexus only fuse blew when a new battery was being installed. Josh looked everywhere for the fuse, finally having to order it and pay for rush shipping out of pocket. While waiting for the fuse, he took care of another tire balance problem. He gave me updates along the way. I m very impressed with the service I received and will continue to recommend them.

  Michael Ellison
2 months ago
Very welcoming staff with quick and efficient service. I had an oil change and had two tires replaced within two hours. I ve visited this location for several problems and have never had any issues with pricing or quality of work done. If you re in college station and need your car fixed, seriously consider this location.

  Jennifer Medina
2 months ago
When getting into my vehicle this morning I had a half deflated tire. Given the holiday on top of iced roads, I wasn t sure how I would get it fixed, who would be open. NTB came through today. Paul and Dallas were amazing! Polite and professional service! New tires on in a timely manner! 10 out 10 recommend!

  Madilyn Rodriguez
3 months ago
Have been here multiple times and received good service. However the most recent time was exceptional. Big thanks to Dallas and Paul for taking the time to give explanations and walk me through my different options. Highly recommend them!

  Noah Harris
a week ago
Great, friendly staff. Quick and efficient. Helped me get what was best for my vehicle.Would highly recommend!

  Caleb Coppinger
a month ago
We showed up at 550 on a tuesday night, just hoping to get them the key for them to work on it the next day. The manager saw us, came out right away and got our car done in 20 min. Awesome service.

  beth ardoin
a month ago
I needed new breaks on my sports car. The College Station NTB gave great service. Price was half what the dealership quoted, and they cleaned and shined all the brake parts. My ride is looking goooood!

  Radiance Franklin
a month ago
Dallas had excellent customer service, was quick, and friendly! 10/10 definitely recommend! Me and my mother were both impressed and satisfied.

  Marc Serret
4 months ago
I have been putting off getting a new battery, but the cold weather forced my hand. I was able to get a replacement battery super quick. These new vehicles now days make it harder to access the battery, so the technician was able to do it quickly having all the correct tools. They say time is money so I saved a lot of time thus saved money.

  Annette Lund
4 months ago
I was pleased with the service we received. It took longer than anticipated, but I was able to observe the employees communicating with each other and keeping information updated concerning job progress for various customers. The customers were also updated on the progress of their services.

  Gavin Logsdon
2 months ago
Noticed I had a very low air pressure on one of my tires, and so I took it here and they found a nail stuck in the tire that needed replacing. They fixed it up quick at a reasonable price with no hassle. If I had another car problem at any time I would definitely come back here.

  Beli Gomez
3 months ago
I recently purchased a set of tires, and my experience was positive. The tires have been excellent, driving is smooth, and I've noticed a reduction in road noise. The customer service at NTB was great, they provided a lot of knowledge and asked a lot of questions in order to select the right tires for my truck. Overall, I'm satisfied with my purchase and would recommend this NTB location. Go see Paul & Richard!

  Susan Henegar
a month ago
Discovered a large headed nail in tire and drove into the Earl Rudder store at the end of their work day. Those guys gladly repaired our tire for us. Would go there again.

  bob gelske
5 months ago
Had a flat on my trailer coming home from the deer lease today. Called them at 430 and got there at 10 till 5 they stayed to help me get back on the road. Thank you

  caitlin bentley
3 months ago
Starting out, if I could give no stars, I would. If you value the safety of yourself, your children, and others on the road; NEVER take your vehicle here. Please find another alignment shop even if it is states away.The backstory: I had replaced the whole front suspension of my vehicle with my dad, who is mechanically savvy. We had replaced both outer tie rods, cv axles, struts, upper and lower controls arms. Naturally after doing all this, he informed me I would need an alignment.Now: I took it into NTB, explained everything I had done to it and asked for an alignment and to double check that everything in those areas was torqued to the proper specifications (we had gotten close, but wanted to be sure they were correct) and the dust shields to be pulled back so they wouldn't be rubbing. NTB said they would have the manager be the one to take care of my vehicle for me. After getting my vehicle back that day, something still felt off in how it was driving.. The alignment was still messed up, I brought it back 1-2 days later explaining my discomfort and the symptoms of the vehicle. They rechecked again. After that, the vehicle still did not feel correct. I took it to my friend that had helped me and my dad work on it, (here's the kicker), 3 FRAME bolts and multiple other bolts were barely even hand tight, bolts that me and my dad torqued correctly before NTB touched my vehicle and the dust shields had not been pulled back like asked and were indeed rubbing. At some point I get to the 3rd time gong back to NTB in a matter of a week or so, because the alignment was still off. Third time around, NTB tells me that my CV axles are not correctly seated. I was fairly confident they were in correctly and knew of the procedures for seating them. However being a small women with limited tools, I asked them if they could reseat them and what the cost would be, thinking it shouldn't be too much, its not a difficult thing to do. NTB wanted to quote me over $1,000 to "re-seat" my CV axles and that they would have to remove everything to do so (which is not the case). I can tell you I went to a different shop (the owner even owned the same vehicle) and explained my CV axles were in fact correctly seated, that is just how the make designed them. As well, NTB tried to say my CV axles were too short for the vehicle, my vehicle has only 2 options and I had chosen the longer one.In conclusion: NTB at the manager level, disregarded basic safety precautions working on my vehicle, like making sure bolts were tightened back correctly. They do not understand basic vehicle anatomy: how you can tell a CV axle is seated or not into where it goes. They disregarded numerous times of checking the dust shields. Most importantly, because of the managers careless concern for his work, put my life at risk, if I didn't think better and was concerned about the way my vehicle drove after each time being "aligned". Thanks to another shop, my vehicle was taken correctly care of, and aligned correctly. I drove out of that shop, with no problems like the ones I was having at this NTB.If anything becomes of this, the manager should be fired or at least be taught basic vehicle mechanics. Or for others, to go ahead and find another shop for alignments so you won't have to worry about your vehicle failing under you on the highway and risking yours and everyone around yous life. Don't let NTB over charge you or think because your a girl, you don't understand vehicles.

  Sarah Sandlin
4 months ago
Out of all the times I've been to NTB I've never been disappointed. Today I needed a lot done on my vehicle so I could safely visit my family for the holidays. Paul REALLY pulled through and helped me out w everything I needed & within my budget too. Highly recommend!!

  Lacee Hardison
a month ago
Excellent service, Dallas was very helpful and quick, he answered all my questions with no hesitation!! For now on I will always go to NTB and ask for Dallas to take care of my car. 10/10

  cantreas h
a month ago
Dallas in the College Station TX center was so friendly and Knowledgeable. Great customer service, and very detailed about the services provided every step of the way. Give this man a raise!

  City Lights
6 months ago
I went in to get my car looked at the other day and was not disappointed with the service I received. They were able to replace what I needed in time for me to be able to go on with my day. I felt paid attention to rather than dismissed which is a usual feeling I get from auto shops nowadays, but not this one. I ll definitely be a return customer. Special thanks to the manager Dallas for making sure I was satisfied.

  Dahlia M. Taha
6 months ago
Absolute lifesavers. Highly recommend this location. I was on my way to the airport when i got a flat tire. I desperately called around to no avail. But then I called this location where I was assisted and comforted by Dallas who told me to immediately come in. He then took my information over the phone to expedite the entire process. When i arrived Dallas and a technician met me and immediately took my car so they could start. They saved me from missing my flight and helped calm me down as I was incredibly flustered. The service took only 15 minutes. Thank you so much again!

  Grace Harper
a month ago
Super great service!! And really friendly staff. I got here right when they opened and they replaced my battery quickly! Definitely recommend their service!