Blake Fulenwider Chrysler Dodge Jeep of Clyde Service Department

Reviews

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  David Collins
a week ago
In Nov 2023, my Ram Ecodiesel decided to join It's brethren by having the high pressure fuel pump come apart a known recall item.After calling several dealerships and asking, if they worked on modified trucks, some dealers will, some won't. Jonathan at blake fulenwider Said yes they work on them all the time. Dropped it off at the lot and jonathan told me it would probably be ready friday.I call on Friday, Jonathan says sorry. We're missing one part that is in Dallas and should be here shortly your truck will be ready tuesday.On tuesday, I call to find out a pickup time only to be told later in the week.On thursday, I get told that they are not allowed to use off the shelf parts and can only use the parts packages that chrysler sends based on the vin number specifically for the recall. Might be a bit of a wait.After getting jerked around so much. I talk to jake who is supposed to be the supervisor over the service center. I understand miscommunication happens, but i'm getting the feeling that jonathan says whatever it takes to get somebody off the phone.Jake assures me. It will be addressed and we start waiting.Christmas comes and there's no shiny ram under the tree.Valentine's day shows the love, but not the pickup truck.I finally receive a notice in the mail from Chrysler. Saying that all parts have been shipped and are available. I get excited, call the dealership. Only to be told they're still waiting on one part. But my truck should be ready by friday the 22nd or Monday at the latest.Perfect!Monday, rolls round. And I call to get a pick up time. So I can schedule a ride, Nope not ready maybe friday.Finally on Friday. I get a call from Jonathan one of the first calls. I've gotten from this dealership in the five months that they've had my truck. Good news is I have a supposedly brand new fuel system. Everything has been replaced. The bad news is my truck still won't start, They think it might be a hole in the manifold That appeared in the five months that it set in their yard and for only 1900 they will be glad to fix it.I was then chastised for not purchasing a service contract when I bought the truck.I decided I had had enough of the dealership and would. Just come get my truck. Jonathan said it was ready to go but being mid-afternoon and it being an hour trip to get my trailer and make it to the dealership. I opted to come saturday morning.Jonathan, let me know that jake would be there, and I could come any time.I show up saturday morning and finally get to meet jake in person with the very bright red eyes and disjointed speech - instills great confidence.Jake once again reminds me how much of a favor they have done for me by working on my truck. No, a favor would be something extra or atypical - I called and asked a simple yes / no question up front.Jake goes on about how excellent all of the staff are, and jonathan must have been tired when he said it was ready.Jake then spends twenty minutes looking for my truck, Which turns out to be still in the shop on a rack in pieces.Jake, very generously, offers to have my truck hauled back to my house on tuesday.At noon on Tuesday. I call to get an eta, The receptionist says there's no one there to answer and takes a message. And someone will call me right back.At three o'clock I call again, This time, get transferred to Sean who says they are waiting on a car hauler and my truck will be delivered either this evening or tomorrow.Thirty minutes later, he calls back and tells me that my truck will definitely be here this afternoon.Truck arrives and sure enough it doesn't start.Pop the hood and there are plenty of new looking parts so maybe they did some of what they said they did. They also left me several nice tools - always a sign of professionalism.The bent grill guard where it looks like they tried to tow my truck from the guard is just a nice cherry on top.I do know both of the tool drawers in the bed were gotten in to, although it's been 5 months... I honestly can't tell if anything was missing or not.It's rather poignant

  Teresa Naron
4 months ago
Most attentive/genuinely deligent dealership staff to potential investigative buyers I've ever experienced in all the years I have bought, traded or sold cars to. Great, honestly sincere, & genuine group of salespeople. Highly recommended place for car, & truck sales.

  nestorIFN
a year ago
Great location and amazing inventory. Didn't buy a car here but staff is amazing

  Lonnie Arn
a year ago
1st time in the service department for inspections. They were fast and super nice

  Geneva Kingston
11 months ago
Very professional